O hotel fica em uma excelente localização, na principal rua de compras em Birmingham. A única resalva é em relação ao barulho a tarde e a noite, devido a movimentação de pessoas e comerciantes. Mas, voltaria ao hotel com certeza, mas preferira um quarto de fundos.
Boa localização e proximidade à central dos comboios. O pequeno almoço, qualidade - relação preço.
a localização do hotel, muito central, perto de todos os pontos de interesse, e das estações de comboio
É no centro da cidade e está perto de transportes públicos. O quarto tinha muito pó, sobretudo a alcatifa.
A localização é central com serviços de comércio e transportes muito próximos. A limpeza deixava muito a desejar. Muito pó na alcatifa e teias de aranha no tecto e na ventilação.
A simpatia de uma das recepcionistas
A localização A limpeza. As toalhas limitavam-se a ser dobradas , nunca foram mudadas. O cheiro nos corredores era desagradável. Do exterior o hotel tem um aspecto decadente.
Large comfortable rooms, well heated and great bed
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
the breakfast was fantastic.
Great, location, good food, and comfortable quiet room!
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
Staff really friendly without fail.
very close to town centre
The location, comfort and cleanliness of the hotel.
quarto,cama,cafe no quarto,vista de janela
Quarto maravilhoso maravilhoso vista maravilhosa Spa!
o conforto do quarto, o pequeno almoço e a vista sobre a cidade. falta de toucas de duche!
Stylish decor the very poor service!!! both reception and in the restaurant!!!
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
massage chairs in the spa were a big plus
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
Close to Birmingham New Street rail station
Convenience Old and foul smelling
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
Nice,clean and comfortable Not that easy to get to in a car.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
The hotel is nice for business trip.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The rooms were not how I imagined from the pictures or describtion
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
the wonderful Italian Restaurant across the way!
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
Oriental brasserie was unusual & food was excellent It was a little hard to find
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
Conceito de hotel diferente, com quartos pequenos mas suficientes para quem passa uma ou duas noites na cidade. Casas de banho não muito práticas dado que não há área específica para o duche. Depois do duche o chão da casa de banho fica molhado o que se torna um pouco incómodo quando lá se regressa depois do duche.
Our beds were not done and bed linen not changed.
Excellent central location, near both train station and high street, as well as icc. Hotel spotlessly clean. Room well furnished - tea / coffee, hairdryer etc. Very comfortable bed Could be somewhat noisy at times - could hear every noise in the corridor. Breakfast pricey & not included in price.
Well located and clean. Good facilities. No view from room
the central location, the value for money and the clean modern environment of the hotel the bar/restaurant was very crowded and noisy - but it is a city centre hotel! no shaver point in the bathroom or room.
Extremely comfortable, very clean, everything I required for my stay. very good value for money. I would certainly recommend the the hotel and I will use the chain again.
The friendliness and courtesy of staff. Nothing was too much bother! None!
Central location. Room too small, air vents in the wall meants draughts over the bed! Bed seemed a very small double!
Clean and tidy Charge for wifi
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
Excellent staff, good breakfast Small room -a bit gloomy
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
friendly staff and a good evening meal Room size was very small
No Hotel Literature. Not enough Coffee,tea, Milk.
Good location, good cleaness Poor booking process
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
the location of the hotel.comfortable bed. The room is very small and cramped.
Convenient to Broad Street. Good breakfast (extra cost though). Parking.