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Room was very good.
The rooms are very big and the cleanliness is the best in China The hotel staff is not polite and not helpful. They are more interest in getting their job done easily rather than the interest of the guest. The service standard is very poor and the tone of voice of the staff is very very unpolite. I have never had this kind of bad service in an Inter Con hotel before. Even the expat managers were not helpful...
It's proximity to the Shanghai Station is a plus point for making day trips to Nanjing and Zhenjiang from which I could be picked up to go to shipyards in the Nanjing and Yangzhou area.
Excellent hotel in close vicinity of the Shanghai Rail station, spacious room and perfect bathroom
localizacao,quarto,bar do hotel com musica exelente,clube level na chega tivemos problemas de nao respeitarm a reserva como foi feita. fizenos a reserva no andar clube level e com direito a cafe da manha e nao queriam cumprir! depois de muita espera e firmesa no que tinhamos comprado eles cumpriram o que tinhamos reservado! Achei muita malandragem!!!!!
I enjoyed the room and the facilities. Its very near most of the places I wanted to go to. Transporation like taxi and subway is so easy. I even took the subway from the airport straight to the hotel. I did not like the fact that my room was at the back facing another building. Service have deteriorated through the years.
I enjoyed the very nicely done rooms and the service is very good. Suggest to put in more emphasize on food outlets and some music in the lobby cafe. Needs more life.
Very comfortable hotel, superb attention to detail, very friendly staff nothing
Staff very available and kind; the hotel is quiet, close to shopping area and places of interest
My original booking was for 7 days/6nights. I wanted to check out over the weekend and re-check in agin on Mon. I was informed that they cant guarantee a room for me and the new rates will be diff and also insisted on full payment if I checked out. Given the standard and quality of the hotel, this was really unexpected. Internet should be free in the rooms given the room rates charged
We had a very good stay in the Swissothel non!
Clean & big room. Comfortable interior decoration. Attitude of staff in reception isn't like 5 star hotel. Not enough hot water to take bath.
This is a great new hotel with spacious full optional rooms. Great lunch buffet. The staff seemed inexperienced and slow at check-in and check-out. (Hotel had been open for 4 weeks). When I wanted to extend my stay, they came up with a rate that was 40% higher!
Location was great!
the rooms are excellent. I didn't like the construction goin on and food needs improvement
i am 6 years old. i came with my mummy. they have a fab swimming pool. As you'll see from the above my son loved it - the service was great and they did little things to make his first trip to Shanghai really special. The service was first rate - nothing was too much trouble and the library of DVDs was great for when all the sightseeing and swimming got too much. It was handy for the metro so we got about easily and is also fairly near a great vegetarian restaurant called Vegetarian Life which he loved too.
The bed linens. The layout and views from the room. the pool and spa rooms. the breakfast. The pool was very long but narrow so that no more than 3 or 4 people could swim at one time.
The room design was amazing. .
the staff speak english and are very helpfull. the rooms are always clean and the location is perfect. spa is very expensive and is ten times what you get for the same service a few steps outside the hotel.
In general the hotel is well located, clean and for the time period in question (Shanghai Worl Expo), reasonably priced. Tricky as to breakfast coupon issued to guest. Assuming that breakfast is included (as I did) and if you used the coupon, hotel will charge you 170 RMB (about US$25 each) rather than the US$12 indicated by Booking.com. Front desk staff (one named "Fofanny") was rude and uncooperative and matter only get resolved thanks to Front Office Manager, Mr. Lance Mou.
The Hotel is comfortable and clean. Very near the subway (Line 2) and easy to move around. The Counter Manager (Andrew) is very helpful in providing us with very clear instructions on how to move around the subway and to the places we wanted to go. The chambermaids were very thorough with their work and were curtious when they met us.
The Spa was perfect and well kept.Good flexibility in leaving room time. Good value for the Money. Overall carpet in room very old and dirty.
hotet staff very poor hotel staff
Seemed to be pretty clean and down town. I came from the airport and it was a pretty long drive but all seemed good The building was very cold even after running the heater all night. The bed wasn't all that comfortable.
the facilities are nice and clean, definitely not 5 star but good value for money the internet is expensive and very slow, for 15.-$/day service should be working well. The breakfast organisation is a disaster
The location of the hotel is very good to visit the shopping area of the city and it is not noisy at all even if close to the roadway. Staff is nice and helpful whenever their English is quite poor for a 4 stars hotel. Breakfast is not included and costs too much. Fridge bar inexistant. Room to small for being a deluxe. Then I personally did not like (my man yes of course!) the presence of too many easy going women at the bar during the night........................
I appreciate the hotel's housekeeping staff very much. I found it so difficult to communicate with concierge staff in English. It would be more convenient if there were some staff at your front desk who can speak English well so that English- speaking guests like me will recommend your hotel to others.
Excellent location close to many facilities, very friendly staff - not always speaking english but willing to assist you Very high cost for use of internet! Very noisy - some kind of turbines working day and night just outside our window!
Location was good. About a 10 min walk to Jingan subway. The one thing that really rubbed me the wrong way was they charged about $6 for internet in the room, but offered it for free in the lobby. However, they discouraged people from using it by placing 0 chairs in lobby, except for around a cafe with explicit signs that sitting there requires purchasing food or drinks at the cafe. Who ever heard of a hotel with 0 chairs in the lobby? It's a really cheap move.
The King Size bed. Avoid the Chinese massage place at the 3rd floor.