Every thing about this hotel was perfect; service, design, cleanness, amenities ( indoor and outdoor swimming pools,gym,steam room) the room is perfect with amazing views. Professional and very friendly stuff. Thank you!! Mrs Bagum at the reception. None
Staff friendly , concierge service giving good guidance ,room service excellent , reception very good .i would love to visit it again. Breakfast can be better
Gostei do misto limpeza, segurança, comodidade,serviço e arquitectura. O preço da diária poderia ser um pouco mais baixo e isso poderia contribuir para uma taxa de ocupação maior.
A vista fantástica sobre Istambul obtida do 17º andar, no Bar Executivo
gostei muito do parque , da vista e do serviço .
as vistas s/ o Bosforo e s/ a Istambul
O conforto dos quartos O pequeno almoço servido nos quartos deixa a desejar
Gostei da localização e vistas do hotel para o Estreito do Bósforo, das condições de alojamento oferecidas, do Gaja Bar estrategicamente situado e com uma vista fantástica para a cidade. Contudo, o que mais me agradou foi a simpatia e gentileza da maioria dos empregados que me trataram nuito bem, nomeadamente o que fazia a limpeza do meu quarto.
Bem localizado e espaçoso. É definitivamente um hotel que está ficando velho. Fiquei no 1º andar, e o corredor e os quartos cheiravam a fumaça mesmo sendo para não fumantes.
A qualidade dos serviços: o pequeno almoço-buffet por exemplo é excellente, embora um pouco caro (20 euros por pessoa), mas justifique pela quantidade, variedade e qualidade do mesmo. O apoio para arranjar taxi é excellente, com um serviço de reclamação em caso de necessidade.
Hotel muito agradável Era afastado da zona turística da cidade velha. Mas isso não foi necessariamente algo ruim.
É um hotel excelente no serviço, com um pequeno almoço muito bom e com uma localização notavel. A vista sobre o bósforo é uma maravilha.
-Location -Hotel amenities -Staff friendliness My wife and my passports were stolen from me. The hotel was more than accommodating to our needs. They even gave us a discount when we extended our stay.
It's very well-located, if you have to be near Taksim this is the best place. It's close enough to the meydan and to the Metro and buses, but not so close to Istiklal where all of the noise and crowds are. The rooms are nice and comfortable. The Wifi was very slow and kept going in and out, if you're paying $140 for a room you shouldn't have to deal with something even $28/night hotels in Istanbul get right.
Local ,vista dos quartos,diversidade dos restaurantes e qualidade da comida, preços razoaveis.
Gostei da localização, da vista do Bósforo e da atenção dos funcionários
A vista do quarto , o pessoal da recepção e as informações que os recepcionistas nos forneceram relativamente a visitas a monumentos e restaurantes.Muito boa decoração quer dos quartos quer dos salões Existe alguma discrepância entre as vossas informações no que se refere ao estacionamento gratuito no hotel e aquilo que à chegada nos informaram pois seria apenas um desconto de 50% relativamente aos preços habituais.
Boa localização preço da diária absurdamente alto para este padrão e localização
Pela localização a que me propunha fazer nesta viagem, um otimo café da manhã, a musica a tarde .
A localização. Fica localizado no centro de Istambul. Meu chapéu desapareceu do quarto. Levou mais de uma hora e meia para fazer o check-in. Eles tentaram incluir um pacote de café-da-manhã que eu nunca contratei.
A equipe não foi muito acolhedor na chegada
Excelentes instalações e ótimos serviços prestados aos hóspedes
Extremely well located. You need to improve accustic inner rooms. It seemed that other people were in my room, there was too much noise.
The room was beautifully decorated and we had a great view from the 20th floor I realize we were in Turkey and that everyone shouldn't have to speak English but we found it difficult to communicate with staff at times since their English was quite limited. Overall though, the staff wer quite firendly and helpful.
I could relax after a long working day & the view from the high floors is good. I arrived in the afternoon & I have a business meeting next day in the morning & I need a laundry which was closed at 5 pm. So please for the foreginers this service has to be till night.
My first and last time at this hotel It was more than 22 degrees and the hotel had turned the aircon off. I woke up 4am to explain this to the hotel staff but the best they could do was to send me a fan! For Euro 200 / night you get a fan!
the staff was very nice and helpful staff didnt know most of the queries i had. And the back offcie staff doesnt speak english e.g. techinicians. also the prices of food and beverages are to much. e.g. 12 YTL for a coka cola and a coffee. the swimmingpool was very basic and not wel maintained. all windows in the whole hotel needs cleaning and details of the hotel must be taken care of as well.
The staff were extremely courteous. Smiles and positive attitudes all over the place. They were genuinely interested in helping make our stay an enjoyable one and they were successful. They gracefully answered all our questions about attractions. Breakfast buffet is good. View from our room was pretty. The hotel shuttle service to and from downtown Istanbul is a major plus. Elaborate spa options. The location. The hotel shuttle compensates for that in a major way.
Fitness, swimming pool I booked this hotel for 515 euro at your website. When I checked out, I had to pay 548. Although I had my booking confirmation, the hotel did not accept the rate that I had booked the room for at Booking. So either Booking did something wrong or the hotel. Anyhow, I don't think I will use your website soon again.
This hotel was a disgrace to the Sheraton Name. The bathroom was old and dirty with black in the grout and the shower was a trickle, This hotel operates under the licence of Sheraton name but the standard is poor and very outdated. Terrible value for money.
yes sure. Rooms were like a palace. Very very big and comfortable
Hotel do not has shiraton standards
This is not sheraton!!! Check in is at 14, i waited for 1 h till my room will be cleaned. I was told the room was not payed, even i payed everything. I think, they wanted double pay. Coca cola 0.33 - 5.5 euro
Cleaness decoration The staff are not educated to deal with the good maner
Awesome and enjoyable stay for 3 days. The best 5 star hotel and got it at a great price too. Fantastic pool and spa, Buffet was excellent and fit for a king, oh I mean Sultan. Hotel close to airport. Concierge so helpful. Willl stay again. Super!!! They accidently charged my card for no show but they took it off and fixed it right away. No other complaints. Oh another good thing they have is multiple phone chargers in every room.
Property, Customer service and amazing beds and pillows A little bit too far from main tourists attractions
the sea view was perfect also the restaurants was very much clean and beatiful I did not like the room , they gave me garden room in the mezzaneen floor ,the last thing I was expecting to stay in mezzaneen floor at hilton , it was very deficult to change the room , that is why I advise every body likes to have sea veiw to ask that before reach to the hotel , also there were no hot water in the bath room and air conditioning was not working propeply
Very nice hotel, great view for the fireworks, very friendly staff, convenient for the conference center located just beside
comfort and quiet of my room Breakfast too expensive for those who eat lightly.
The hotel was in a great location. Food was wonderful. The staff were friendly; however, the staff in the Izmir Hilton were friendlier. The room and hallways smelled of smoke despite the no smoking signs.
Best Location, very near from Taksim Street , vary nice rooms and all the staff speak good english. Simply i had very good time. i can not remember any thin bad about Hilton istanbul.
10mins walk to Taksim square, good facilities, quite and classy Some staff were not as welcoming or friendly as you would expect in a 5 star hotel
We liked the closeness to the centre of Istanbul Old televisions in use. I stayed at Holiday Inn for my first night. Accommodation far superior.
The size of the room. The view and the pool The hotel is old needs renovation
The booking was not known to the hotel staff.
Hotel staff were very friendly Food from room service was very bad.Did not taste fresh at all. wi fi should be free.
Room Service was excellent and the location is perfect
nada várias coisas, tive que mudar de quarto, porque o ar condicionado não trabalhava bem, penso que até libertava algum gás porque acordei com os olhos a arder e completamente colados. depois de mudar de quarto a acomodação esteve melhor e não se repetiu este problema, mas apareceu um novo problema, a mangueira do chuveiro rebentou enquanto tomava banho e o chuveiro (telefone) caiu-me num pé, foi logo reparado no mesmo dia, mas ficou a vazar água por todo o lado, enfim só desgraças......
It is a quite place. The hotel did not have available any disinfectant that I needed for a small size wound, I asked for a farmacy service but they were unable to provide it. A friend of mine left at the reception a button belonging to my jacket providing my name and asking to deliver it to me. The staff never informed me neither delivered it to my room, besides when I asked a few times where was my button they claimed that it was never given to them. Clearly they did not care and threw it away. I consider all this an extremely poor behavior particularly in an hotel that claims 5 stars.
Location, decoration and friendly staff Just the price is rather high comparing to the same kind of hotels with the same facilities
The hotel met my highest expectations for comfort, luxury and personal service. It was a little out of the way and very pricey, but worth it as a business class hotel. The main breakfast room on the 18th floor was crowded and service was slow. However, the VIP breakfast room (with fewer options) on the 11th floor was almost empty and service was great.
Nice hotel with beautiful view on Bosfurus South Bridge at breakfast. Clean and confortable rooms. Hotel services are not at level of this 5 stars hotel. Not all staff speaks English and one that loundry service "forgot" to pick up laundry bag.
It was my 3rd stay at Point Barbaros. no doubt - my favourite hotel in Istanbul which I visit 7-8 times a year. Everything was just perfect as usual from the very first minute till the last one. We were very sorry to leave.