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Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
room cleanliness lousy breakfast
the bed was very comfortable The carpet in the hallway was dirty
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
Location is good That is not 5 star hotel!
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
as always its just a good mid priced option for business and pleasure with good staff and good service o
The hotel is in a really nice central area, close to the subway station and shopping mall. The room have hair-dryers, fridge and internet (although internet is not free). Very good price-quality.
We completed the trip to Shanghai in November 2010. Location of hotel is convenient but its appeal is not impressive at all. The neighborhood is full of over-spill sewage smell like most other Shanghai neighborhoods except Pudong New Area. We booked a room in the main building on the 30th floor. The room was clean but with two major discrepancies. Even when we set the aircon to cool #40not heat#41 only warm air came out and the room temperature kept going up beyond 28 degree C. The shower was cheaply renovated in early 2010 with no shower tub only two pieces of placey-glass glued to the floor. Water leaked out under the door into the bath room the small tiles covering the shower floor kept coming lose and the shower door handle was seriously rusted. Luckily Shanghai was my wifes birthplace and we speak both Mandarin and Shanghaiese so communicating with staff was not a problem. After 5 days we checked out around 9 am and the maid showed up within 10 minutes insisted that we ha...
good location but room was too small do not feel confortable with security.
the room was very small and the bed as hard as a rock but for the price and convenient location it was ok.
It was very frustrating for me that they couldn't speak english and clearly they were not understanding what were my needs. When I checked in, they put me in a 'second' building which is for extended stays. It was not the most luxurious room but it was clean and had what you need. Very small though. Anyways, I thought I could deal with it until I found out that there was no internet conection. I called them and explained what was the situation and NO ACTION was taken. I asked to talk to the manager and after 5 different call transfers, I got to the manager. The manager did not speak english very well and in his broken english he said they were going to send an 'engineer.' After 5 calls and the last one was not very polite, the engineer came and they found out that there was no service at all. They gave me another room in their 'main' building which seemed to be more a hotel room. I can't complain about this as it was a nice hotel room.It is clean, it is very close to the expo , it...
This hotel was great in terms of cleanliness and helpful staff. The rooms were very nice (although the single is just that, a small room), and cable TV was a plus (although for English-speakers, your choices are CNN International, HBO, and CCTV 9). The staff was also very helpful, although their English is somewhat limited (but better than average I thought). There is also 24-hour security and room service, although I never tried it. Of course, with the price that travel website offered, this hotel is an excellent pick, except for one thing: location. The location of this hotel is in Xuhui District, Shanghai, which is not bad. But it is at least a 20-minute walk to the nearest subway station (either Damuqiao Rd or Luban Rd Stations) each way, and at night when it is freezing (in the winter) or when you are lugging your luggage, or when trying to catch a train (by subway, it is at least 40 minutes to Shanghai Main Railroad Station, and around 30 to Shanghai South), it is not necessaril...
During my stay, I feel very comforatable. I can walk out to the nearby restaurants to eat what I want. There is a gym for table tennis across the hotel which is very handy for me . Nearby the Gym there is a large local supermarket store, pretty much you can buy any food or necessity there. From Pudong airport, take #3 airport bus costs 20RMB to get there. The bus stop is just across the street,a walking distance. Also from this stop, you can take the same bus to go to Xu Jia Hui big shopping mall. only one bus stop away. Next time I go to Shanghai, I would consider staying at the same hotel.
The room is too small. This is not a 4-star standard hotel The bed is only 90 cm wide, and is short. The equipment is old. The window is a little dirty This room can not match its price in any sense. The pic of the hotel is not real, not in the same level with other hotel in China. The most important thing, the attitude of the staff we met for check-in is. terrible. You can made little adjustment after you check in Hoping other visitor check the hotel before you go.
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Great location. Spacious and very comfortable room. Staff was very helpful.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Central location and overall physical ambiance inside the hotel. Easy excess from Airport The front desk staff was extremely rude. I stayed in this hotel when it was managed by Sheraton group and the staff was excellent. Jin Jiang is a large hotelier group and should look into the matter seriously
Veiw ,room space,bufe,recriation area,guest mix,communication. No fruits in room,no change of bed sheets daily,no up grade incentive when long stay if occupancy is low
Excellent Hotel staff. This is the first time that I see staff on the reception asking politely rude Chinese customers to wait their turn. As you know in China there is a habit to immediately shout your question to the staff, even if they are busy with other customers. China has still a long way to go to educate their citizens to wait their turn, no matter how important they think they are.
Excellent room service and cleaning Staffs english could have been better. Receiving messages was a problem.
I had some routine wishes staff dealt with this properly,also all staff spoke adeate english
The location because it was near the shanghai stadium where i had business in. Staff were not very friendly. I must point out that the facilities were a bit old already. I understand that it's a bit of an old hotel already but facilities should be kept well maintained. For instance, it was such a disappointment that the shower drainage in our bathroom was clugged. and the towels were not changed even if we had placed them in the tub already. Housekeeping just folded the same towels and placed them back on the towel rack. Service didn't meet our standards.
The 24hour Deli, location to Metro and very helpful staff.
The only complaint I have about this hotel is that their internet service only is available for PC-users (Windows) but not to Mac-users (OS).
Convenience of location
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
Good views and location
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Very nice staff !
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Room was very good.
The rooms are very big and the cleanliness is the best in China The hotel staff is not polite and not helpful. They are more interest in getting their job done easily rather than the interest of the guest. The service standard is very poor and the tone of voice of the staff is very very unpolite. I have never had this kind of bad service in an Inter Con hotel before. Even the expat managers were not helpful...
It's proximity to the Shanghai Station is a plus point for making day trips to Nanjing and Zhenjiang from which I could be picked up to go to shipyards in the Nanjing and Yangzhou area.
Excellent hotel in close vicinity of the Shanghai Rail station, spacious room and perfect bathroom
localizacao,quarto,bar do hotel com musica exelente,clube level na chega tivemos problemas de nao respeitarm a reserva como foi feita. fizenos a reserva no andar clube level e com direito a cafe da manha e nao queriam cumprir! depois de muita espera e firmesa no que tinhamos comprado eles cumpriram o que tinhamos reservado! Achei muita malandragem!!!!!
Had a very nice stay at the Nikko Hotel Shanghai. Due to an early arrival (9AM), my reserved room was not yet ready, upon which I got upgraded to an Executive Suite. Very nice room and very nice gesture. All in all, the Nikko Hotel is a very new hotel, with good rooms and a very nice breakfast selection. Booking.com rate was 1000 rmb + 15%tax, including breakfast, which was a very good rate vs walk in. Jiansu Metro station (line 2) is about 10 minutes walking (down Yan An road, and up Jiansu street). Hotel had problems / no experience processing a Visa credit card with chip (was obliged to withdraw and pay in cash). Temperature of airconditioning was set very low / cold. Yan An road (elevated highway)is not really inviting to go for a walk.
Enjoyed the stay in a comfortable room, especially the bathroom. Using wire to connect to the internet.
Gleaming interiors, eye-catching design, large spacious rooms, comfortable bed (believe me, it's not to be taken for granted in China), central location (less than 5 metro stops from Nanjing Street and People's Park), free broadband in the rooms. Very presitgious neighbourhood. Breakfast at Nikko was almost thrice the price at the nearby Starbucks; so, save your money even though the breakfast spread is large. Not much of a view from the city side or the garden side. The Garden view is not worth paying extra for; I have seen far better Chinese/Japanese gardens.
Room nice and comfortable. Pool, gym and spa are fabulous, not to be missed! Breakfast included was just right. Although not completely central, the location was not bad and allowed easy transport around the city. Not all the staff was as helpful as expected in a 5 star hotel. Breakfast food choices were not that wide. Entrance to the hotel is a bit unfriendly for people walking into it.
Nice room and courteous staff Checking out took much longer than I expected as there were insufficient staff at the counter.
The hotel offers good rates, good design and a convenient location. I smiled every morning when I looked at the stylish Reception with Staff with a big window towards (25th floor). Though the hotel is new, there were some issue with the room I was in (window not properly closeable) - however not with other rooms when I stayed a second time.
very good location from subway station. comfortable bed, clean room. The breakfast at 26 floor is excellent with abundance selection of food. All amenities are good. I had no problems getting/exchanging lifts to go up my room and down to the mall, a very convenient location, just 5 stops subway line 4 from Hongqiao airport, took me about 25 minutes to get there.