Gostei da localização, dos aposentos, cassino e restaurante, além do café da manhã ser excelente e com preço honesto
Cama muito confortável e tamanho do quarto. Algum ruído corredor.
Da cama,confortavel. A rispidez e ineficiencia da funcionaria da chegada, Mariane. Queria que pagassemos uma cama extra, sendo que a reserva era com duas camas, pois eu viajava com duas criancas de 12 anos. Foi muito desagradavel, e decidi agora nao meu retorno a San Juan nao ficar mais em um Shereton, apesar de ser uma hospede com numero Starwood.
De poder ter ficado junto com o time do qual participo, que so conseguimos atraves booking e de seu servico ao cliente que foi excelente. Porém, com isso nao gozei das taxas de convenio com minha empresa, mas foi a unica forma de poder me hospedar naquele periodo nesse hotel. Nao gostei do atendimento que apesar de cordial nao da orientacoes sobre onibus, locomocao, internet, telefones publicos que alias nao tem no hotel, etc. Nao pude utilizar a internet para trabalho pois nao conseguia conexao e o servico do hotel nao ajudou a resolver o problema se mantinham em dizer apenas "tente novamente". Acho que faltou melhor atendimento ao cliente e mais atencao ao problema.
Ótimo hotel. Pessoal muito útil para fazer dessa a melhor estadia de todos Amei tudo
Eu gostei de tudo. A equipe era incrivelmente eficiente. O hotel em si era incrível e exatamente o que eu queria, um lugar com caráter e charme. Faça um favor a si mesmo e fique aqui.
Belo hotel, anfitriões maravilhosos, localizado na parte antiga da cidade.
O espaço e a envolvência. O prestigio não se confirma na prática. o check in as 16h não é favorável.
Vistas incríveis, simpático / equipe atenciosa, e bela praia privada. Melhor resort em PR!
Da suite e da piscina com vista para o mar. Gosto e sempre deu certo minhas reservas com o booking. Parabéns! Hotel: checkin muito tarde e hall muito lotado, barulhento, sem conforto para a espera e confuso quanto a liberação do quarto. Bem localizado, bonito, boa piscina e ótima suite. Gostei!
The position is great , the staff is excellent, clean, nice,the best place to walk Old San Juan
This is a very charming little hotel in a great location in the middle of Old San Juan, and the staff is incredibly friendly. I highly recommend it. The bed was pretty hard. I overpaid because I booked through this site. I would have paid much less booking with the hotel directly. I recommend you do that.
We loved our stay at this cozy little boutique hotel in the heart of Old San Juan! Lots of character and small rooms (which we liked and found so comfortable). Loved the chandeliers in the bedroom and even bathroom! The staff was so accommodating and friendly and hauled my overstuffed, incredibly heavy bag all the way up 5 flights of stairs with no problem (they don't have an elevator yet). The rooftop was so unique and overlooked the city too! I would highly recommend if you're looking for a different kind of experience than the Hilton and big chain hotels. They're currently installing an elevator but the staff will gladly carry bags up the stairs for you.
Friendly helpful staff. Excellent location. Iconoclastic décor. I very much enjoyed staying at this hotel, but it does not meet the lowest level of fire safety standards. There is only one open stairway leading to all the floors and no secondary means of escape--not even a fire escape. There is not separation between the lobby and the restaurant. There is no sprinkler system.
Beautiful hotel!!! Excellent staff! Fantastic location. Our A/C was leaking and they could not get it to stop. The hotel had no other rooms available so to fix the problem they moved us to a nearby hotel. The new place was beautiful as well and it felt like we got an upgraded room. We were very impressed with how the situation was resolved so quickly and smoothly. Nothing! Would have loved to have stayed there if the A/C would have stopped leaking. But they fixed the situation very quickly.
Staff was super friendly and helpful. Joyce promptly answered my emails/questions before we got there. Location was perfect. Right in Old Town San Juan. Couldn't find an outlet in the bathroom. Made it a bit more difficult to get ready in the morning. Room was small but wasn't an issue for us because we were only in our room to sleep.
This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay. It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.
Hotel was very cleaned, staff was so attentive and personable, room was comfortable enough for 2 people.
I liked the location on Calle Fortaleza, close to good restaurants and to parking lot. The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.
The hotel was very interseting. Many small courts with great views. Hotel rooms were decorated with antique style furnishing. Hotel owner's art work (good) on display throughout. Great location. The beds were only full size vs queen or king. The A/C was kind of loud.
Great service, excellent atmosphere in a beautiful surrounding, very nice personal contact with the owner during owner's reception. Nothing.
Excellent location, great friendly staff, wonderful artwork throughout the Inn. Beds and pillows were extremely comfortable. Had to ask 3 times to have toilet paper brought to the room, as the maid never replenished the little bit that we had left.
The Gallery Inn was great, location, service, but when we booked in the bathroom was across the hall and I was not informed until we actually got to the room. For $306 a night the bathroom should have been adjacent to the room. The bathroom was across the hall. For the price of the room this should have been pointed out to me before we were let into the room. Because you haul your suitcases up and down stairs. But for just one night I let it go.
An amazing property with incredible atmosphere A total 'rip off' with an almost non-existent breakfast, in fact the worst I have ever experienced anywhere!
Small room, with too many things inside. Price too high for his level.
Amazing history and decor of the building, ideal location. hot water was a little tricky (but it's historical building); loud neighborhood music on Friday nights (I brought earplugs).
The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent. The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.
The Gallery Inn is wonderfully unique. The woman who greeted us and gave us a short tour was warm and pleasant. I would recommned this hotel to certain friends who enjoy unique accommodations. Our room had an excessively strong smell of mothballs. The owner's presence was somewhat disconcerting. I almost felt I was intruding rather than it being "our home away from home".
My wife and I wanted something genuinely Puerto Rican and this did it. Only 1 day but very enjoyable in the center of Old San Juan with easy access to anything. Staff was super friendly. Even held our bags after check out so we could keep exploring before boarding a cruise. THEN they kept our bags again, 1 week later when we returned from our cruise and had another 5 hours to kill even though we didn't book another night. A+++
The location was excellent & the staff very friendly. The room is original & decor great, just a bit too tight for comfort.The breakfast request was for 7am, it arrived at 7:20, with taxi pick up at 8am. Maybe a selection of tea, not just green tea, and coffee ready & hot h20 would have taken off the edge.
Cozy & comfortable, beautiful decor and great location to explore the city. Very friendly and helpful staff. The walls/doors were a little thin, so we could hear everything going on outside
Old world charm, quiet, helpful staff, in the heart of Old San Juan, friendly cats, beautiful art work, and a comfortable mattress. Nothing.
The hotel is comfortable - not exactly a luxury hotel but certainly adequate. The staff is very polite and helpful. I was there for work so I didn't get to use all the facilities so I can't really comment on them, but my stay was very pleasant. I was charged an extra $100 or so tax (for a 3 night stay) in addition to the so-called "taxes" I was charged by Kayak. Whose fault is this? I assume Kayak is to be blamed here, since they do not mention that there are extra fees and taxes in addition to the price they charge. This is a deceptive practice.
It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan. There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there. Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
Perto de lojas e restaurantes e da praia
Da localização A relação qualidade-preço é má. O preço é exagerado para as comodidades do hotel (que são poucas). Só compensa pela localização.
Bem localizado, no centro histórico. Não vale o preço excessivamente alto. Além disso debitam antecipadamente no cartão de crédito 1 diária, coisa rara nos hotéis europeus ou sul-americanos.
A localização é sem dúvida a grande vantagem. Outra é a disponibilidade e a simpatia dos recepcionistas. Incluir o pequeno almoço na tarifa da estadia.
The front desk was very helpful and accommodating. Rooms were big and quite comfortable. Our room had a view of an old building, but who cares, we weren't there for the view. No coffee/tea maker in room. A/C way too cold, but was adjusted when asked.
I wouldn't stay there again. I was treated poorly by the hotel staff and service seemed to be inexistent except for the very nice cleaning lady. It's over priced for what it is and shouldn't be so well rated. the service was the worst I've ever experienced. The manager yelled at me with no apparent issue. He yelled for something that had happened the previous night.
the continental breakfast was terrible. just bad coffee and white bread
The staff were very helpful in recommending good places for an authentic experience in old San Juan and helping with transportation. The rooms were very quiet, roomy and clean and the central location was perfect for walking around the city, day or night. The air conditioning is controlled in a central location and at times it got rather warm before the A/C kicked in.
Location This hotel required me to give them my credit card number upon arrival. Which I did. But my room was already bought and paid for through Booking.com three months earlier. I then spent a week on a cruise ship and never used my credit card again. When I returned home I found that my credit card had been used for a booking at the Sheraton (an unauthorized charge since I never stayed there) Since S & J Suites is the only place that recieved my credit card number my assumption is that the number was stolen and by someone at the S & J Suites and used fraudulently. I have turned the matter over to the fraud unit at my credit card company for their investigation. The night manager's name who took my credit card # at the S & J Suites is Angel.
Staff was friendly and helpful. Location was excellent-close to many good restaurants and the cruise ship terminal. Room smelled very musty. There was no window nor any way to control the room's temperature. It was very cold in the room.
Convenient location, clean rooms noisy, poor air conditioning, lights did not all work. No safe. no dead bolt/security chain. No continental breakfast as advertised. TV channels were few and uninteresting
perfect position downtown of Old San Juan Following our stay in this Hotel, we were not happy with our selection: 1th - the room had no windows 2nd - we had less than 18° C (approx. 64° F) in our room because the air condition could not be regulated or switched off. After the first night we made a complaint on the lobby. Following their caretaker tried to close the fan / blower in the rooms - but without sucess. The morning after we had taken a beautiful cold for the next 3 days... For this hotel we can't make any recommandation - also when the position is perfect downtown of Old San Juan.
Large rooms, sparsely furnished, but very clean. The hotel staff was incredibly friendly and helpful.
The location is very central to visit the Old San Juan area. The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.
Excellent front desk, very friendly with good suggestions about restaurants and things to do. The room was very large and clean, the king size bed was wonderful with top quality sheets. The location cannot be beat for those interested in the Old City. This hotel is right in the middle of Old San Juan and our window view faced out over unsightly rooftops -- but there is no way for the hotel to address this problem! No coffee machine in room (would have been nice since our flight left before the breakfast room opened).