Eu gostei de tudo. A equipe era incrivelmente eficiente. O hotel em si era incrível e exatamente o que eu queria, um lugar com caráter e charme. Faça um favor a si mesmo e fique aqui.
Belo hotel, anfitriões maravilhosos, localizado na parte antiga da cidade.
Great service, excellent atmosphere in a beautiful surrounding, very nice personal contact with the owner during owner's reception. Nothing.
An amazing property with incredible atmosphere A total 'rip off' with an almost non-existent breakfast, in fact the worst I have ever experienced anywhere!
The Gallery Inn makes a wonderful impression when you first arrive because there is so much old world charm and so much artwork and interesting items in the very cool space. The location in Old San Juan is also ecxellent. The customer service really falls flat. It was hit and miss with the staff. A couple of the staff were kind and somewhat hospitable, but there were several who weren't. The amenities were also lacking. If you are hoping for comfortable spaces to relax and read a book, you're really going to be disappointed. The breakfast consists of dry cornflakes, doll-size cups for coffee, and sliced bread, and store-bought lemon loaf. We heard a rumor that you could request eggs, but no one on staff mentioned this to us, and the guy in the "kitchen" certainly didn't give you the feeling that he would be happy to make anything...maybe it was his lack of eye contact or his back always turned to guests. We were happy to have stayed there once, but we wouldn't stay there again.
The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.
Amazing history and decor of the building, ideal location. hot water was a little tricky (but it's historical building); loud neighborhood music on Friday nights (I brought earplugs).
The Gallery Inn was great, location, service, but when we booked in the bathroom was across the hall and I was not informed until we actually got to the room. For $306 a night the bathroom should have been adjacent to the room. The bathroom was across the hall. For the price of the room this should have been pointed out to me before we were let into the room. Because you haul your suitcases up and down stairs. But for just one night I let it go.
Excellent location, great friendly staff, wonderful artwork throughout the Inn. Beds and pillows were extremely comfortable. Had to ask 3 times to have toilet paper brought to the room, as the maid never replenished the little bit that we had left.
The hotel was very interseting. Many small courts with great views. Hotel rooms were decorated with antique style furnishing. Hotel owner's art work (good) on display throughout. Great location. The beds were only full size vs queen or king. The A/C was kind of loud.
Small room, with too many things inside. Price too high for his level.
The Gallery Inn is wonderfully unique. The woman who greeted us and gave us a short tour was warm and pleasant. I would recommned this hotel to certain friends who enjoy unique accommodations. Our room had an excessively strong smell of mothballs. The owner's presence was somewhat disconcerting. I almost felt I was intruding rather than it being "our home away from home".
Cozy & comfortable, beautiful decor and great location to explore the city. Very friendly and helpful staff. The walls/doors were a little thin, so we could hear everything going on outside
Old world charm, quiet, helpful staff, in the heart of Old San Juan, friendly cats, beautiful art work, and a comfortable mattress. Nothing.
The location was excellent & the staff very friendly. The room is original & decor great, just a bit too tight for comfort.The breakfast request was for 7am, it arrived at 7:20, with taxi pick up at 8am. Maybe a selection of tea, not just green tea, and coffee ready & hot h20 would have taken off the edge.
The best locaction and reasonable price. Welcoming and helpful staff. Charming old structure. Incredible to walk out the door and see the Capilla del Cristo right there. Because of it old structure lots of stairs and ups and downs and delicate plumbing. But that's part of the charm! No staff at night but phone in case any problems arise.
It is a very nice boutique hotel. It is close (walking distance) to all the attractions in Old San Juan. Very friendly staff. Our room had a dining table, family room, hammoc, and a niece view to San Juan harbor. Perfect price for Old San Juan. There is no parking like all the other hotels in Old San Juan (500 years old city). Some areas need to dust off more often than they do.
the continental breakfast was terrible. just bad coffee and white bread
perfect position downtown of Old San Juan Following our stay in this Hotel, we were not happy with our selection: 1th - the room had no windows 2nd - we had less than 18° C (approx. 64° F) in our room because the air condition could not be regulated or switched off. After the first night we made a complaint on the lobby. Following their caretaker tried to close the fan / blower in the rooms - but without sucess. The morning after we had taken a beautiful cold for the next 3 days... For this hotel we can't make any recommandation - also when the position is perfect downtown of Old San Juan.
The location is very central to visit the Old San Juan area. The description of the hotel indicates that they have parking, when I almost get there I called for directions to the parking and they said "We don't offer parking". Well the main reason I chose this hotel was because of the parking, I know for sure that parking in Old San Juan can be a nightmare. To make it worse, it Rained, but that's not the hotels fault of course.
The front desk was very helpful and accommodating. Rooms were big and quite comfortable. Our room had a view of an old building, but who cares, we weren't there for the view. No coffee/tea maker in room. A/C way too cold, but was adjusted when asked.
I wouldn't stay there again. I was treated poorly by the hotel staff and service seemed to be inexistent except for the very nice cleaning lady. It's over priced for what it is and shouldn't be so well rated. the service was the worst I've ever experienced. The manager yelled at me with no apparent issue. He yelled for something that had happened the previous night.
Convenient location, clean rooms noisy, poor air conditioning, lights did not all work. No safe. no dead bolt/security chain. No continental breakfast as advertised. TV channels were few and uninteresting
The staff were very helpful in recommending good places for an authentic experience in old San Juan and helping with transportation. The rooms were very quiet, roomy and clean and the central location was perfect for walking around the city, day or night. The air conditioning is controlled in a central location and at times it got rather warm before the A/C kicked in.
Location This hotel required me to give them my credit card number upon arrival. Which I did. But my room was already bought and paid for through Booking.com three months earlier. I then spent a week on a cruise ship and never used my credit card again. When I returned home I found that my credit card had been used for a booking at the Sheraton (an unauthorized charge since I never stayed there) Since S & J Suites is the only place that recieved my credit card number my assumption is that the number was stolen and by someone at the S & J Suites and used fraudulently. I have turned the matter over to the fraud unit at my credit card company for their investigation. The night manager's name who took my credit card # at the S & J Suites is Angel.
Excellent front desk, very friendly with good suggestions about restaurants and things to do. The room was very large and clean, the king size bed was wonderful with top quality sheets. The location cannot be beat for those interested in the Old City. This hotel is right in the middle of Old San Juan and our window view faced out over unsightly rooftops -- but there is no way for the hotel to address this problem! No coffee machine in room (would have been nice since our flight left before the breakfast room opened).
Staff was friendly and helpful. Location was excellent-close to many good restaurants and the cruise ship terminal. Room smelled very musty. There was no window nor any way to control the room's temperature. It was very cold in the room.
Large rooms, sparsely furnished, but very clean. The hotel staff was incredibly friendly and helpful.