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Clean, pleasant staff, lovely facility. Only lack was breakfast offering, weak coffee...
My girlfriend and I stayed at Tres Palmas for 1 night on a Friday in June. The location and staff at Tres Palmas were definitely its best assets. The staff was helpful and the room was clean. The hotel was right on the beach, and only about a 7-10 minute drive from Condado, an area full of restaurants and shopping. For the price, this hotel was definitely worth it.
Tres Palmas was extraordinarily comfortable, clean and friendly. Everything has been recently updated. The staff was wonderful and extremely helpful with knowledge of the area and the available tours, car rentals, etc. It has wonderful outdoor spaces which feel like an extension of your room. The room itself was large and airy with a full kitchen and very large shower and bathroom. Facilities were more than adequate for this small hotel. You never felt crowded or rushed. The ocean is literally steps away, with many people taking their morning coffee across the road to sit on the seawall. The road is local, small, with excellent, raised crosswalks. We never felt concerned about traffic crossing to the beach. A few steps down to the beach and you are in a crystal clear ocean. The water sports offered were terrific. You could even take wind surfing lessons. You need something to use to microwave your leftovers. The dishes are not microwave safe. It was a small thing,but buying some paper plates was all you needed to do.
Over all great stay and location Not much parking
The hotel is two blocks fromt the beach. They charged me more than expected according to my internet agreement.
Most of the staff was very helpful. The room was quite spacious. One of the staff members carried my 50 pound suitcase up to my room for me since there isn't an elevator. It's a block from the beach! My traveling buddy and I were both itchy from the beds, so it's possible there were bugs in the linens. The towels provided were extremely thin and worn, and we actually ended up buying our own towels to use. There was limited parking in the area.
It was just for 1 night before early morning flight. Cheap and close to the airport with available for the car parking. The worst hotel I stayed in in the last 10 years. Even we arrived after 10pm with no other guests around, the check-in took more than 30 minutes. The hotel staff could not add up 2 numbers and ended up overcharging us by $10 with a promise to fix this later. Breakfast served only from 8am not from 6.30 or 7 am as in most places, so we left at 7am without any. There were many stairs to the allocated room, although on the internet the rooms shown were around the pool on the ground floor. Blocked drain in hand basin, very hard towels- don't try it on your face! Noisy trafic.
The adjacent beach was very nice. Clean. Water comfortable. The hotel was convenient to parts of the San Juan Condado but be prepared to walk. The need to work on the shower plumbing. Did not work well. Continental breakfast was minimal.
the staff was very helpful, informative. the bathroom could have been nicer.
The hotel is just a short walk to a nice beach. The outdoor pool is small but very nice. The restraunt / cafe on the first floor is very nice. Hotel staff is very nice. The hotel rooms were in serous need of major renovation. Bathroom was in very poor shape. Mismatched tile in shower, yellowed vanity top, pealed paint, crackd mirror. THe hotel is 3 stories and has no elevator.
It was somewhere to stay we were weary travellers and check in took over an hour. Some of our party were shown to rooms with other guests in the beds
It was quiet, calm, relaxed, not busy. Internet was good. Had a kitchen in my room to cook food Food was very expensive, shower had no pressure... at all
Friendly staff. Clean room. Basic accommodations Stained shower curtain. No wifi in the rooms
Attempted to scam us and try to charge me for my room twice. Had to despite with my bank because owner refused to help.
i like the sense of privacy..the staff was very caring and willing to help you in anything i needed. even thou i didnt not enjoy of the complementary food it smelled great. room service was available at any time as needed. no major complaints. I will definetly stay @ oceana again!
This is a small hotel near the beach in an excellent part of San Juan.It is nice for a family of 6. It was clean and had a kitchen. All pillows must be upgraded, needs pots to cook with. Otherwise, it's a decent place to stay if you are not looking for luxury in the Villas. Night manager must open door for you. Only one night manger, jack of all trades at this hotel.