Good location if you want to walk around . Hot water and clean , nice bathrooms . Good for the money considering the country . Not all rooms have a/c , not that it's always needed , but the city is noisy at night and the fan only noise helps .
Clean place, friendly staff They need better pillows
Save your money and spend it somewhere else it smelled bad the people were rude we paid extra for upgrade the AC did not work breakfast was late the shuttle to airport was late. It was supposed to be free but cost 30.00 I'm trying to find something good to say about it Sorry I can't .
We really enjoyed our stay. It had a great location.
Awesome location, right in the heart of San Jose. Walking distance to the major downtown sights, like the theatres, cathedrals, and markets. The restaurant is great, and the lobby is well kept. Rooms are run down, and not in the best condition. We had to change rooms because of bugs in the first. AC would have been nice.
Location location location! Couldn't have been in a better location. So close to all the tourist spots and good restaurants. San Jose is surprisingly a great city to explore on foot. It certainly has its gems. The staff at the hotel was AMAZING and super friendly and helpful. The included breakfast on the top floor was certainly a treat each morning.
Ok so the staff is so nice but room 414 had little to no water pressure and trickle of hot water...... I asked the front to change rooms but because they were full no possible.... So sucked it up and took Luke warm shower for two days.... Manager said he would comp a dinner at hotel eatery .... Didn't happen and no one seemed to know how it would work. Bed was comfortable location is great for San Jose . My best advice to anyone staying in Costa Rica is get out of San Jose and see the countryside unless u want to be in New York meets Tijuana Staff is super nice Breakfast is great Bed was comfortable Location is superb although good luck finding the entrance of you drive in from airport alow 2 hrs for 10km No kidding Traffic is something out of a comic book u will understand if you see it first hand Costa Ricans in general are so nice honest and hard working people enjoy
The guest policy and the location. Mini bar was empty when I arrived and I had to argue to make sure I was not then charged for it all. Room was WAY too hot and the windows don't stay open. Very, very noisy.
Staff was very helpful, polite. Good food. Room was clean. The room i had #14 was too dark, no windows, very dreary, could not sleep well, very noisy. I could hear everyone walking up and down the stairs.
nothing total scumbags paid for a deluxe room and I check in to a terrible room mind you hotel is empty went to front desk and asked to see a regular room and guess what regular and deluxe are the exact rooms saw the gringo and tried to get over demanded a refund or the right room was given a refund and was treated like I did something wrong total rip off
very very clean great security friendly staff can't say enough a hidden gem for sure maid service a lil loud but ear plugs are provided !!!
Its price There is no way it is 3-stars. It is two stars and that is a very fair assessment. The breakfast is cold, the beds have springs on the surface, the towels are old, stringy, and have stains. The shower curtain and attachments were poor, the staff okay.
Staff, specifically Angelica who was incredibly helpful and showed enormous customer service by not cracking while dealing with an angry self-entitled guest who yelled at her about things far beyond her control. Also, the decor was really gorgeous No hot water after dark and not until 4:30am, low water pressure, wifi slow and only in the lobby, windows were not 'soundproof', fan was stuck on high, almost no TP in the room (cold shower at 4am was not fun,) bed hard, no remote. Was not as advertised.
The room was clean and reception area was well organized. There was one doorman who was very kind to us. I think the main thing about this hotel is probably the location. But don't let that fool you. It's maybe a 7 minutes walk to Avenina Central, which is where everything is in San Jose. We took a taxi, $6, to downtown San Jose on the first night.
Hmmm--I liked the main entrance, but there's wasn't much going on in that space. At least it looks presentable. 1. Room was not well ventilated. Also, the covers on the sheets were dirty, with stains visible. 2. Room: The lighting in the room was horrible. It felt like I was in a morgue. Brighten it up.3. Room: they never cleaned my room.4. Took 4ever 4 svcs