Hotéis em Puebla perto de Catedral de Puebla

Prós: Serviço, as pessoas que trabalham no hotel são muito amáveis.

Contras: Nada

Prós: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Contras: Every thing was perfect

Prós: De tudo, a cama é super confortável, decoração é linda.

Prós: Everything specially the breakfast and the unique building

Contras: Nothing

Prós: Fantastic hotel, amazing rooms and public spaces, a lot of details of local history and heritage. Massive bathrooms! Great staff, very friendly with very high service levels.

Prós: It's a beautiful hotel, very clean and comfortable. Nice design and decor. Spacious rooms. The porters, doormen, bartenders were extremely nice and polite.

Contras: We booked the room of the high category in the hotel for two nights. The room we were given wasn’t exactly the one we booked, it didn’t meet the description on booking.com, but we liked it. In the fist evening we found out that air conditioning doesn’t work and it was too cold in the room. The hotel sent an electrician immediately, who after 30 min of doing smth convinced us, that it was fixed. So we happily left for dinner. Upon return we were surprised to find that room temperature dropped down even more. We went to the reception and asked for the room change, but the answer was “we’re fully booked tonight and the only thing I can do is to send the master again”. So he came again and left at 23.30 with the same words and same result. It didn’t work. Meanwhile we found out on booking.com that the hotel had 3 rooms of the same category available that night. So the receptionist has simply lied to us. We could contact booking.com and ask to solve the problem, but it’s the least thing you want to do at midnight. Still we called the reception and demanded the meeting with the general manager at 09.30. When we appeared at the reception next morning we were told that GM is not there and comes at 11.00 (not to early for Monday morning, right?). So we left a business card with request of the GM’s comments. But no one ever contacted us, no apologies were brought, nothing. We were simply ignored. We don’t believe that the GM of 70-rooms hotel is that busy that he can’t find a time to meet the guests and make sure they’re satisfied. As frequent travellers and people who know hotel business well we rarely complain, but we consider it a very bad service when people lie to clients and then ignore them. In fact, air conditioning was fine during the next day, so my comment is even not about technical fail, but service's one.

Prós: Great breakfast, elegant rooms ans facilities, great service

Prós: The shower was very hot and powerful, a great location for what we needed to do to see family. Buffet Breakfast was good value at 150 pesos per person

Contras: Great for one/ two night but rooms are smaller then many hotels in Puebla for perhaps a longer extended stay if you use for other then sleeping .used quite a lot I think for business clients weekdays perfect for a weekend get away.

Prós: Everything was excellent!

Contras: Everything

Prós: Everything was fine

Contras: None

Prós: Simpatia e disponibilidade dos funcionários Localização excelente Bom quarto e pequeno almoço

Contras: Má insonorização do quarto, ouve-se muito o barulho da rua.

Prós: It was the first visit in this hotel and we loved it, good location, the staff is very good, we had a wonderful view, everything was fine.

Prós: The hotel is very well located, close to Puebla's downtown, which implies that you can find almost anything you want just a couple of blocks away. Owing to its proximity to primary streets and avenues, access is pretty convenient. The staff is very friendly and helpful.

Contras: I think that my room did not have an acceptable level of isolation (soundproofing), although I'm not quite sure if all rooms have the same issue. It was very clear for me when someone was talking when crossing the hall, or singing in their own room; fortunately, I was tired enough to fall asleep very shortly.

Prós: Tudo muito limpo e organizado, muito perto do Zócalo, que é o ponto central de Puebla, café da manhã muito gostoso e um atendimento pra lá de especial.

Prós: Breakfast team including Juan Carlos was awesome! Nice coffee provided. Comfortable, well-appointed rooms.

Contras: Person at check in didn't seem too interested. I almost ended up with a passport issue thanks to her... Having said that, the issue was averted by another staff member. Staff were GREAT generally. Quite a lot of light gets through the blinds so couldn't lie in.

Prós: They don’t issue invoices. I had to call ten days after I stayed because they haven’t sent the invoice.

Contras: I need the invoice

Prós: Everything was amazing! The service was great and the location was fabulous.

Contras: Nothing

Prós: Pretentious breakfast served by intrusive waiter

Contras: The hotel was noisy with no double glazing and constant traffic noise as the hotel is right by a main road. The wifi was mediocre and I could not use it on my ipad. The coffee machine in the room was broken

Prós: Well located, clean modern spacious rooms

Prós: The bed was amazing super big and comfortable. The shower was awesome with plenty of hot water. The location is great everything is very close by walking. The view from the room was stunning at the morning right to "Popo" the vulcano that was actually erupting. We were super lucky seeing it from the room.

Contras: The breakfast wasn't the best...

Prós: Everything. Location, view, style...

Prós: Pequeno almoço variado

Contras: Música muito alta nos corredores e início das atividades dos empregados lá limpeza a partir das 9:00 o que dificulta o descanso

Prós: Arquitetura com um conceito interessante.

Contras: Não muito funcional e muito mal conservado.

Prós: O café da manhã é muito bom. A cama é excelente! O quarto bastante agradável, a janela grande com muita luminosidade, a decoração e a distribuição dos espaços bastante original e eficiente, proporcionando uma experiência muito gostosa para os hóspedes.

Contras: estivemos no hotel no inverno e, nas áreas comuns (restaurante, lobby, terraço), passamos muito frio. acho que a arquitetura do hotel é mais apropriada para os dias quentes de verão.

Prós: Lovely garden next to hotel. Relatively short walk to centre of town. Breakfast was good quality - tasty fresh fruit & fresh juices. Good tamarind cocktails by the firepit in the evening. Quirky modern room design a pleasant change from other mexican city centre hotels. No street noise - just rhe sound of church bells. ll in all, i would not hesitate to recommend this hotel.

Contras: Gym equipment needs a bit of servicing. The pulleys do not run smoothly.

Prós: Localização muito boa, há poucos passos do começo do centro histórico. Quartos grandes e bem iluminados. Café da manhã nos finais de semana quando servido uma espécie de brunch é excelente e tipicamente mexicano.

Contras: Barulho pela rua à noite chega a ser infernal. O hotel está em frente a um centro de convenções e quando utilizado, o ruído ecoado é de perder o sono. Janelas duplas já!!!

Prós: O hotel é lindo, moderno e com uma arquitetura cheia de detalhes

Contras: O banheiro de porta de vidro diretamente no quarto é bastante desconfortável, tira a privacidade é muito do romantismo. O ar condicionado é super barulhento . Como o hotel está ao lado de um parque silencioso, o barulho é insuportável . Você não dorme pelo calor ou pelo barulho. Péssimo . Apesar do restaurante dizer que fica aberto até às 23h, antes das 22h eles já vieram dizer que estavam fechando a cozinha . Uma discussão desnecessária.

Prós: Beautifully designed hotel, impressive architecture harmoniously combining historical building with modern details. Spacious room and bathroom. Good breakfast. Excellent restaurant on site - we were very impressed with our lunch a la carte. Very helpful staff who helped us organize our activities. Would totally recommend!

Contras: Rooms need a bit of retouching, but nothing too disturbing.

Prós: Beautiful building, excellent breakfast included.

Contras: A little slow on check in service and a tip was added to our bill that we did not add, but everything was sorted at checkout.

Prós: It’s a nicely located and charming hotel. It’s full of character and is very clean. The staff is great and the price is incredible.

Contras: It can be loud at night or early in the morning. The bed is also not very comfortable.

Prós: We came here five weeks ago at the start of our holiday in Mexico and we were happy to return before our flight home. The staff are so friendly and helpful.

Contras: Everything good

Contras: Strong detergent smell when we entered first the room

Prós: Yet the rrooms were clean and the beds big and comfortable.

Contras: They tried to double charge the 16% city tax. The booking Sid we would pay a certain price and the it includes a 16 % tax then they added another. Eventually they waived it. Also the check in was 3 pm yet the hotel was not full. I arrived tired and wanted to rest at 1pm but couldn't. They said that was the local time. Yet I think the mark of a great hotel is to help the customer with their needs. Plus they would not deliver the room service.

Prós: Spacious, comfortable, super friendly staff and an extra blanket! I particularly liked the large water dispenser in reception for guests to use meaning less plastic bottles. Will definitely stay here again.

Prós: Bom custo benefício, limpo, simples, bem localizado, bom café da manhã.

Contras: Existe o hábito local de pagar gorjetas (propinas) para todos os serviços, mesmo que eles estejam inclusos na taxa do hotel, e as pessoas não gostam muito se você não paga. Separe dinheiro para um extra para as camareiras.

Prós: excellent value for money. Friendly, helpful staff.

Contras: No air con.

Prós: Very nice hotel in the historical center of Puebla Helpfull staff.