Contras: When I did checked in they gave me a room who had not been cleaned. They apologized & changed me to a clean room. Mistakes do happen but the first impression was obviously not the best.
Prós: Friendly staff, great facilities and excellent location.
It is a great option to stay. I don't have any problem to go back to this hotel in the future.
Prós: The hotel was very nice. The staff was very friendly as well. The hotel it is near to a restaurants area (no walking distance but near) so we did not have problems to access different attractions and places to eat.
Contras: The service at ¨Los Angeles¨ restaurant was very average or below. Le pool it is nice and the water warm but it is not light at night so even when pool close at 10pm it is hard to see. (My kids enjoyed even without light).
Very Nice Hotel..Will defiantly stay there again..Staff is very good and all questions answered patiently and with gratitude ..Again very good.
Prós: Very nice hotel.. would stay there again
Very distinct hotel, at very affordable room price. Yet not in downtown, close by 5 min drive.
Contras: yes they lie they say is pet friendly and is not they put your dog out side in a cage and you can have your dog
Besides the location which was right on the autopista but far from downtown Puebla, every other aspect was outstanding. That includes the room size and amenities, the staff, the restaurant and the pool/workout area on the top floor. This hotel is first class all the way.
Prós: Great rooms with lots of space, professional staff, excellent restaurant and excellent pool on top floor.
Contras: Location not great for trips to downtown Puebla
Prós: The staff and the location were both great. Just a couple of blocks from the Zocolo. The hotel itself was very clean and beautiful. The staff was very attentive and took care of our requests promptly. Breakfast was also great with varied options for all tastes.
Prós: A equipe e a localização eram excelentes. A apenas algumas quadras do Zocolo. O hotel em si era muito limpo e bonito. A equipe foi muito atenciosa e atendeu nossos pedidos prontamente. Café-da-manhã também foi ótimo, com muitas opções para todos os gostos.
Prós: Good Location outside the city center. Walking distance to restaurants and shopping. Short taxi ride to historic city center.
Prós: The hotel is new and clean. If you like shopping the hotel is beside a large mall. What i truly appreciated was the staff, so understanding and welcoming.
Prós: Good location and modern. Rooms are very clean. Great kings size beds.
Contras: Wifi was very choppy. The breakfast wasn't great and the buffet wasn't good. The rooms are tiny. You can't bend over in the shower without opening the shower door. The counter top space in the bathroom isn't enough.
When I got to the hotel the price they charge me was different from the price I reserved