A localizacao e execelente, o quarto e confortavel e com decoracao linda, de acordo com o estilo da cidade e da construcao do predio. Pela manha ha barulho, ruidos da rua. Solicitamos servico de despertador no ultimo dia de estadia pois tinhamos horario para embarcar na rodoviaria e nao fomos atendidos, quase perdemos a viagem.
The hotel was very nice. The staff was very friendly as well. The hotel it is near to a restaurants area (no walking distance but near) so we did not have problems to access different attractions and places to eat. The service at ¨Los Angeles¨ restaurant was very average or below. Le pool it is nice and the water warm but it is not light at night so even when pool close at 10pm it is hard to see. (My kids enjoyed even without light).
This hotel is very clean and offers updated equipment (ipod station/flat screen TV/room safe). Bed was BIG and very comfortable. We initially had a difficult time getting to the hotel, but I was able to navigate there with my garmin nuvi-mexico maps. The hotel is located on a main street (Blvd Hermanos Serdan)and cannot be missed once you arrive. We initially booked a double occupant room but we spoke to reception and we were able to update to a single room with a great view of the main street without any additional cost. The hotel staff is great.
When I did checked in they gave me a room who had not been cleaned. They apologized & changed me to a clean room. Mistakes do happen but the first impression was obviously not the best.
Very nice hotel.. would stay there again none
Friendly staff, great facilities and excellent location.
Very well serviced.
Great place and good food in the 2 restaurants they have with good prices. Thank you
Staff was excellent hotel was clean and comfortable would definitely go back Nothing
I stayed at the Marriott Puebla for a business trip. The Marriott Puebla has traditional Mexican warmth with an unexpected world class luxury. It is conveniently located from the corporate office that I work for. The check-in was smooth and the young front desk clerk (wish I could remember her name) was most pleasant and helpful. She asked if I needed dinner arrangements and offered to assist with reservations or suggestions. Somehow she discovered that I was visiting my corporate office and since she knew that it was my first stay at the hotel, she offered clear directions to get there. When I was walking to my room, initially took me a few moments to realize the enormous garden areas available. It made feel peace of mind. The room was much nicer and larger than I had anticipated. The room along with a well-appointed bathroom and terrific shower makes you feel really comfortable. There was enough room to move around (even for 3 people). I love Marriott’s bed, it was extremely comfo...
Courtesy was good, promptness in the reception area. Even though we arrived to check in time they took us in. no
good price for good value
near down town cold in room, food in restaurant not suitable
Everything was fine, except for one thing, very important to me--the wifi wasn't working, and no one who worked there seemed very interested in making things right. I need the wifi for my work and it was frustrating to be unable to use it late one night when the cafes were closed. Otherwise, however, a fine hotel and a good value.
I was on business trip and I liked the hotel and its location near malls. Good food and price but the pool is outside. excellent view to the city
This hotel is beautiful and comfortable. I was there for only one day after a work trip on my way back home and it provided me comfort and cleanless.
My husband and I stayed at Holiday Inn Express, Puebla a few weeks back. We were overcharged twice. In one instance the staff increased our nightly rate on three separate occasions without notifying us. After three attempts to resolve this issue without success I contacted Holiday Inn's corporate office and got nothing but the runaround. We will NEVER again consider Holiday Inn for accommodations. If you're traveling to Puebla, Mexico DON'T STAY at the Holiday Inn Express!
LOBBY, CLEANING PEOPLE THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.
Nice hotel and staff, breakfast buffet was outstanding. The on site spa isn't really a spa. The massage I received was pretty amateurish, and the pedicure laughable. Several times I had to call to get towels for my room, and the maids didn't always replenish soaps ad's such. They also had some power issues and there were periods without ac or lights in some areas. Staff, however, were great, accommodating, and service was fest in restaurant, bar, check in and porters. See above.