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Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
Loved the location - right next door to Consol Energy Center and we were staying the night after a Pens game. There were red spots on the carpet and walls that could have been cleaned better. the light fixture cover on the light switch in the bathroom was broken - had a big piece of plastic missing.
Shuttle service Restaurant hours
Great location, quiet (even on a game night), spacious rooms & beds, clean rooms & common areas, free shuttle around town (even from location to location). I've stayed at 5 different hotels in downtown PGH; this may be my favorite. My only complaint is that I had my mother in law with me who is quick to complain about anything (but she had no complaints about this hotel). My only suggestion is that if you want to sleep past 9 am, put your do not disturb sign out the night before so housekeeping isn't knocking on your door. I appreciated the knock, however, to help get my daughter out of bed.
Price point was cheaper than other options within walking distance to the David Lawrence convention center. The room was spacious and appeared to have been recently updated. The room overlooked the front awning where visitors can drop off luggage. The awning is sloped and water aggregates in pools at the back end of the awning right in front of my room's window. It looked pretty disgusting and they probably need to clean it or should have putt a better drainage system/slope to the awning. The bed sheets had a subtle stench to them. The sink must have been clogged because it would quickly fill to the brim if left running. The shower was also a little grimy and the drain cover came off when I bumped into it with my foot. For the decrease in price compared to the other hotels near the convention center I think I could have done better.
The hotel was very clean and the room was very stylish and modern. Elevators were fast and convenient. Location to Consol center was ideal for Penguins game. Paying for parking, no breakfast included, and the walla were a bit thin. The housekeeping crew was very loud in the morning cleaning rooms next to ours.
Great location, nice sized rooms. Staff was very helpful and friendly. Really nice spa and gym. The bed was comfortable, and the room had all the amenities I would expect to find in fine lodging. Only real complaint was finding a bucket of fried chicken (several days old) in the mini fridge of the room we stayed in....
Definitely a top-notch hotel. Everything you would expect when staying somewhere at this price point. I second the other comment about the nickel and diming. Valet and Wifi should be included in the cost of your stay. Also, I was very unimpressed by the food at the hotel bar, Andy's. I wouldn't have minded the fact it was so overpriced as can be expected at a hotel, but the Angus sliders had no taste. We should have made a quick walk over to Primanti Brothers which is only about 5 minutes away on the square.
Room was spacious and well adorned, view of the stadium and river was beautiful, and the building itself has a sleek elegance that can't be overstated. The staff was friendly and helpful, and the food at Habitat and Andy's, while expensive, was delicious. We stayed for the first time on Valentine's day and plan on doing the same next year. The price is excessive, nearly $400 for one night. While you certainly get what you pay for, I would recommend staying elsewhere unless you can justify this kind of expenditure as it really is a one a year kind of splurge for us. You also have to pay for wi-fi ($15 a day) which is just silly considering the cost to stay.
Everything. The staff, location, food, views, rooms, spa, etc. Top hotel 2 things only. 15usd for wifi per day? Too expensive! It should have free wifi. And the parking, 32dls for the day, also very expensive. In others top hotels they dont charge you for that, its complementary, just like wifi. But here, is a rip off
The service and amenaties were Excellent and every emmployee was attentive and efficient.
The staff was helpful, the room service was good and the location was convenient The windows didn't block out the traffic noise, the internet service kept disconnecting, the cable tv connection was faulty the bathroom sink drain plug wouldn't stay closed. I think for the price of the room the inside of the room could he been a little more comfortable overall.
Our room was great, though the bathroom was a bit tight Front desk staff very courteous / helped me get the internet set up n my iPad , patient when I left my key in my room twice.
The staff was very nice. I was fairly satisfied with everything
The cookies were awesome and the view from the room was great. A real safe location within walking distance of plenty of nice places. The elevator was slow and getting the car took a bit longer than expected. Paying 20 bucks a day for parking was unexpected.
Location and quality of facikity
Location. Room temp. control. Bed.
Beds were super comfortable & had great views of the city The hotel restaurant was horrible. The pasta dinner special they had for the Pittsburgh marathon was tasteless, soupy & took forever. We waited over 35 minutes to get pasta w/marinara sauce & a greek salad - really? But apparently that was just our table because a family of four that sat next to us was served shortly after ordering (& they also got pasta).
Very clean and luxurious. Great location, the free metro station is only 50 feet away and runs to North Shore (Heinz Field and PNC Park) Price was inflated to almost double normal rate due to Chesney concert; to be fair all the hotels in Pittsburgh inflated their rates
The beds were comfortable, a lot of closets, fit 4 people comfortably and in a good location (across the T and walking distance to sights). The rooms were dirty; walls were dirty, carpet dingy and shower didn't drain quickly so standing in filmy water while showering. The dining area was not equipped to handle a large crowd-waitress said to give her one min to help us and never returned after 40 min so we went to 711 for breakfast snacks. Waited 30min at the bar to order a drink-bartender NEVER acknowledged us and we were sitting at the bar with MAYBE 8 people -she was just rude! She helped a couple sitting next to us and never looked our way. We left to another bar/resraurant but it was just too bad that we couldn't get service in the hotel where we were staying and inconvenient. We will look for other Suite options next year.
The location was great. The beds were very comfortable. I tried calling several times for early check-in but could not get anyone one the telephone. The bathroom was small with very poor ventilation.
The room was clean and the bed was extremely comfortable. My husband and I were both impressed with the size of the gym and the machines it offered. Overall we would stay there again if we didn't have the kids. We were traveling with two young kids (9 mo. And 4 mo.) and asked the front desk a ton of questions about getting around on their free shuttle, unfortunately they didn't seem to have all of the information because we weren't able to use it like we were told. I also asked for a crib at our reservation and at check in, which was never delivered, we brought our pack n play as a back up so I didn't ask again. The walls are super thin, the couple next to us were fighting and I could tell you all about their romantic troubles.
Rooms were clean. Staff was nice and responsive. Parking was convenient. After we were awoken by partiers in the wee hours of the morning, the front desk saw that we were promptly moved. Not much ambient/white noise (e.g., fans) for sleepers who need it. Partiers in the room next to us woke us up at 1am.
Great location. Housekeeping left our door open for an entire day. Till 10 p.m. Anyone could have walked in and stolen computers. Anything at all. Wide open. Luke warm apology from the manager. He didn't seem very interested. Our 14-year-old was scared to stay after that. I paid for this???? No more Marriott for us.
Room was very clean. Great location.
Room and public areas were beautiful Weak service staff; most of the electric blinds in room didn't work so couldn't open to enjoy view; housekeeping didn't clean room during our two day stay; ran out of toilet tissue (no extra in room) and called to request some be sent up – returned later to find a couple rolls left on the desk (empty bathroom roll not changed); A/C controls not calibrated, hard to control temp; water pressure in shower pathetically weak. Front doors to hotel not set up to open to allow you to wheel in luggage easily. Front desk on 25th floor with no noticeable sign or attendant in ground floor lobby to explain where to go. Hotel has great potential, but doesn't have its game together yet.