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We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
Location and comfort Parking is over priced and lack of pool/free breakfast for top dollars stay
The room had a fantastic view of the river (although it cost extra) and great decor. after settling into the room for a little while; obvious dirty spots started to appear. Coffe spilt on the desk, yellow stains on the comforter, and hair in the bed.
The location was great, the bed was very comfortable and the staff was friendly. The room was a little small for the price
Great location, quiet (even on a game night), spacious rooms & beds, clean rooms & common areas, free shuttle around town (even from location to location). I've stayed at 5 different hotels in downtown PGH; this may be my favorite. My only complaint is that I had my mother in law with me who is quick to complain about anything (but she had no complaints about this hotel). My only suggestion is that if you want to sleep past 9 am, put your do not disturb sign out the night before so housekeeping isn't knocking on your door. I appreciated the knock, however, to help get my daughter out of bed.
Shuttle service Restaurant hours
The hotel was very clean and the room was very stylish and modern. Elevators were fast and convenient. Location to Consol center was ideal for Penguins game. Paying for parking, no breakfast included, and the walla were a bit thin. The housekeeping crew was very loud in the morning cleaning rooms next to ours.
Price point was cheaper than other options within walking distance to the David Lawrence convention center. The room was spacious and appeared to have been recently updated. The room overlooked the front awning where visitors can drop off luggage. The awning is sloped and water aggregates in pools at the back end of the awning right in front of my room's window. It looked pretty disgusting and they probably need to clean it or should have putt a better drainage system/slope to the awning. The bed sheets had a subtle stench to them. The sink must have been clogged because it would quickly fill to the brim if left running. The shower was also a little grimy and the drain cover came off when I bumped into it with my foot. For the decrease in price compared to the other hotels near the convention center I think I could have done better.
Loved the location - right next door to Consol Energy Center and we were staying the night after a Pens game. There were red spots on the carpet and walls that could have been cleaned better. the light fixture cover on the light switch in the bathroom was broken - had a big piece of plastic missing.
The service and amenaties were Excellent and every emmployee was attentive and efficient.
Great location, nice sized rooms. Staff was very helpful and friendly. Really nice spa and gym. The bed was comfortable, and the room had all the amenities I would expect to find in fine lodging. Only real complaint was finding a bucket of fried chicken (several days old) in the mini fridge of the room we stayed in....
Definitely a top-notch hotel. Everything you would expect when staying somewhere at this price point. I second the other comment about the nickel and diming. Valet and Wifi should be included in the cost of your stay. Also, I was very unimpressed by the food at the hotel bar, Andy's. I wouldn't have minded the fact it was so overpriced as can be expected at a hotel, but the Angus sliders had no taste. We should have made a quick walk over to Primanti Brothers which is only about 5 minutes away on the square.
Room was spacious and well adorned, view of the stadium and river was beautiful, and the building itself has a sleek elegance that can't be overstated. The staff was friendly and helpful, and the food at Habitat and Andy's, while expensive, was delicious. We stayed for the first time on Valentine's day and plan on doing the same next year. The price is excessive, nearly $400 for one night. While you certainly get what you pay for, I would recommend staying elsewhere unless you can justify this kind of expenditure as it really is a one a year kind of splurge for us. You also have to pay for wi-fi ($15 a day) which is just silly considering the cost to stay.
Everything. The staff, location, food, views, rooms, spa, etc. Top hotel 2 things only. 15usd for wifi per day? Too expensive! It should have free wifi. And the parking, 32dls for the day, also very expensive. In others top hotels they dont charge you for that, its complementary, just like wifi. But here, is a rip off
The cookies were awesome and the view from the room was great. A real safe location within walking distance of plenty of nice places. The elevator was slow and getting the car took a bit longer than expected. Paying 20 bucks a day for parking was unexpected.
Very clean and luxurious. Great location, the free metro station is only 50 feet away and runs to North Shore (Heinz Field and PNC Park) Price was inflated to almost double normal rate due to Chesney concert; to be fair all the hotels in Pittsburgh inflated their rates
The room was clean and the bed was extremely comfortable. My husband and I were both impressed with the size of the gym and the machines it offered. Overall we would stay there again if we didn't have the kids. We were traveling with two young kids (9 mo. And 4 mo.) and asked the front desk a ton of questions about getting around on their free shuttle, unfortunately they didn't seem to have all of the information because we weren't able to use it like we were told. I also asked for a crib at our reservation and at check in, which was never delivered, we brought our pack n play as a back up so I didn't ask again. The walls are super thin, the couple next to us were fighting and I could tell you all about their romantic troubles.
Our room was great, though the bathroom was a bit tight Front desk staff very courteous / helped me get the internet set up n my iPad , patient when I left my key in my room twice.
Location and quality of facikity
Beds were super comfortable & had great views of the city The hotel restaurant was horrible. The pasta dinner special they had for the Pittsburgh marathon was tasteless, soupy & took forever. We waited over 35 minutes to get pasta w/marinara sauce & a greek salad - really? But apparently that was just our table because a family of four that sat next to us was served shortly after ordering (& they also got pasta).
The staff was very nice. I was fairly satisfied with everything
The staff was helpful, the room service was good and the location was convenient The windows didn't block out the traffic noise, the internet service kept disconnecting, the cable tv connection was faulty the bathroom sink drain plug wouldn't stay closed. I think for the price of the room the inside of the room could he been a little more comfortable overall.
Rooms were clean. Staff was nice and responsive. Parking was convenient. After we were awoken by partiers in the wee hours of the morning, the front desk saw that we were promptly moved. Not much ambient/white noise (e.g., fans) for sleepers who need it. Partiers in the room next to us woke us up at 1am.
The beds were comfortable, a lot of closets, fit 4 people comfortably and in a good location (across the T and walking distance to sights). The rooms were dirty; walls were dirty, carpet dingy and shower didn't drain quickly so standing in filmy water while showering. The dining area was not equipped to handle a large crowd-waitress said to give her one min to help us and never returned after 40 min so we went to 711 for breakfast snacks. Waited 30min at the bar to order a drink-bartender NEVER acknowledged us and we were sitting at the bar with MAYBE 8 people -she was just rude! She helped a couple sitting next to us and never looked our way. We left to another bar/resraurant but it was just too bad that we couldn't get service in the hotel where we were staying and inconvenient. We will look for other Suite options next year.
The location was great. The beds were very comfortable. I tried calling several times for early check-in but could not get anyone one the telephone. The bathroom was small with very poor ventilation.
Location. Room temp. control. Bed.
the first room was too dirty...we had to get another room it was also dirty...even the elevator carpet...ripped...dirty...toilet you had to flush twice for paper to go down...ice maker was so dirty we decided not to use the ice...the continental breakfast...what a joke!!!
The bed was excellent ; Kuerig coffee machine in the room Breakfast was not included
Staff was outstanding... very accommodating Facility was never great and is a little run down now. Big gash in wall by elebation or my floor
Location mailnly The person who attended to me was rude , unprofessional , improperly dressed . However the other staff was corteous and the person who troubleshooted an issue that I had was courteous and professional. That said I would not rate the hotel badly for one bad egg. I hope he learns the professionalism that applies to run an institution in the service industry. The management appears to be new and there appear to be a few teething problems. The hairdryer in my room was burnt out and the showerhead had issues. That said all in all it was an ok experience but definitely not hotel satndards more motel standards. Potential to pick up though.
Price was reasonable. I felt the room could have been cleaner. Saw lots of cobwebs and wires hanging out.
Our GPS took us right to the hotel. Easily accessible. The hotel was not worth the money. The bathroom had mildew in tub and on the walls, the room itself was not very clean and the continental breakfast was sub standard. The only thing that the hotel had going was the outdoor pool.
very helpfull staffs.. nice breakfast if you will use GPS to find hotel there is 2 Holiday drive so use zipcode..
Staff was great! Jenelle, Jay, Will, Ashley & Eve were super stars! Jay was very knowledgable of the area & helped me find food at 1:00am. Also, staff helped me get a ride back to hotel after my concert was over since original cab said he was done for the night @ 10:30pm.
My husband and I stayed at the hotel. It was nice and clean and the staff was extremely friendly and helpful. Our stay was very enjoyable. The hotel was supposed to have a continental breakfast, but during our stay there was not a continental breakfast. So do not count on a continental breakfast for the weekend.
There were no other people booked in the rooms around us, so it was incredibly quiet. The price could've been lower. Also, it was advertised as having balconies, but there was a sliding glass door with a railing immediately outside of it. No balcony.
Staff was friendly and helpful!
Location was great. It is close to sports fields, Stage AE & Warhol museum, Parking is expensive and extra.
The staff was very friendly and the breakfast was decent. The swimming pool was very small. The room was decent, but nothing spectacular. When we got there the sheets were very haphazardly placed on the bed and the towels weren't folded neatly.
The desk staff was not helpful in the least, they did not want to help make the stay a good one. I believe it is because we purchased the room through kayak so there was no discussion of displeasure at check out. The sheets were dirty with stains from other guests. The in room coffee pot did not work, I asked to have it addressed twice, but nothing was done about it. The TV remote did not work, I had to ask three times to get it replaced. The desk staff were unable to describe the amenities around PNC Park and did not seem to care if we enjoyed our stay or not. As if since our room was prepaid so they did not need to take care of us.
Location only I have stayed here several times and the service has dropped to a level that I am considering other options in future. Hot water did now work, heard several complaints on this while there. Went to breakfast about halfway through designated time and there was absolutely nothing out, every station empty. Housekeeping came in room and left trash bag with trash in sink and another on chair. No refill of soap, coffee, etc. cleaned the glasses but then stacked them wet on top of each other.
Hotel room was very nice, spacious, and clean, Really enjoyed the mini kitchen and the layout of the room. I thought it was a little ridiculous to have to pay an additional 25 dollars for parking. You would think that paying 160 dollars a night that parking would be included. Other than that everything was good.
I was expecting the hotel to be very fancy, and, in fact, the lobby is pretty nice, with a beautiful stained glass window on the stairway. The room was not particularly nice. It was not terrible either. For a hotel with such a beautiful exterior, the room, which was in the main mansion, was rather plain and utilitarian. I would suggest adding some drinking glasses to the bathroom.
Not your runofthemill hotel. It's ok, could be better. No heat. Used space heater, which made it hard to sleep.
nice bar and lobby with fireplace. i was right off the lobby. very noisy if you are in a room near the lobby.
Really nice old place with a lot of charm. Great historic building. Staff was really nice. Bed was hard and rug looked like it might have not been vacuumed.
The staff was extremely nice and knowledgeable of the area. The rooms were spacious and clean. Parking was close and the shuttle was a great bonus! The street was not the nicest but that's not the hotel's fault.
The hotel is beautiful and the rooms are quaint and pleasant. The street and neighborhood are a little uncomfortable for walking, especially at night.
This hotel is a family-owned former monastery. It's an old building tucked at the end of a quiet street that's in a great central location; easy walking distance to the Warhol Museum, Children's Museum and baseball park, with the cultural district just over the bridge. The Priory has a free shuttle service and personable drivers (don't forget to tip them!) The rooms are clean and have everything you need but the place does remind me a little of the B&B in Groundhog Day, which is to say it may be too quaint and old fashioned for some. It's quiet and cozy. Although I was very happy with my stay, the bathroom was small (just a shower, no tub) and the bathroom sink drained very slowly. The staircase is creaky and the carpeting is a little threadbare. I thought these things were charming but others may perceive them as dreary.
We reserved the room for my husband's cancer surgery at UPMC. His surgery was rescheduled a week before the surgery date, and I wasn't able to amend the reservation. I knew it was non-refundable, but I thought it would be fair to change the reservation to a different night.
Room was clean, tv was a nice size, bed and pillows were comfortable, bathroom was clean. Overall nice place to stay, would stay again
Hotel staff was very helpful Small room and bathroom. Not much room to move around in either. Sheet didn't fit on the bed it was way too small. It came off both nights I stayed. Every time we went to the pool there were no clean towels
Staff was friendly and helpful A creepy man was at the pool and touched my daughter's face. He states he lived at the hotel. He was very inappropriate and my family felt very uncomfortable at the pool.
The ladies working Saturday night (10/8) are fabulous. As well as the manager that was on Saturday night and Sunday morning. It is obvious that customer service is a big deal here. what we did not like was the horrible hockey team of kids. It was outrageous how these parents let their children literally run around like maniacs. The hotel did their best to control it but it was the parents that were on all of the floors drinking in the hallways that should've been in control of their own children.
All of the staff (especially at check-in) were incredibly friendly and helpful! Seriously, they give you a warm, delicious, chocolate chip cookie when you check in. Breakfast was pricey.