The Westin Pittsburgh

ex cliente

Serviço pobre. Os projetos de construção tornaram o caos. Recepção fora em um canto. A equipe frustrada e inútil. Os hóspedes estavam sendo enviados para o Fairmont porque eles não podiam atender seus clientes. Não voltará.

Construção

Check in was at 3:00, we did not get in to our room until 5:30.

Nice enough hotel, big rooms, but feels a little dated and not he usual high end Marriott experience you come to expect. The food in the restaurant was good, although there was significant confusion about the 'breakfast included' rate. Staff were all friendly and helpful. The valet service for the car was also excellent and quick.

We booked a room which included breakfast, only to be told on arrival they don't do breakfast. Slightly confusing as they have a restaurant that serves breakfast and can be put on your room, but they just don't include it in the rate. So to resolve this they credited $50 to our room to cover the cost. That all worked out fine, but when you arrive at 10pm from the airport, it's not exactly a relaxing start. The pool looked a bit tired and not very inviting with a range of yellow cones and warning signs all round it. Having been looking forward to having a dip, we actually decided to give this a miss. There isn't really anywhere in the lobby to get a coffee and relax. Instead you're directed to Starbucks and then have to bring it back to sit in the lobby. Not a great arrangement when Starbucks closes at 2pm on a Sat/Sun. On several occasions during my stay i was approached by non-hotel guests asking for spare change/money in the hotel lobby. This doesn't exactly create a very relaxing environment when you have to keep politely turning people away. The lobby in general was a bit of a thoroughfare with people coming and going from the pub on the ground floor and the small shopping mall attached to the hotel.