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Secluded location, good sized rooms and v. good restaurant facilities albeit very beautiful complex retaining indigenous trees on steep hillside location the whole area was overly shaded and minimal opportunity for sunbathing... especially in room balconies and pool areas
Pool and surroundings good Expensive for casual meals .evening meals very poor they left a packet of nuts and a small bottle of wine on a side table then charged for them on the bill they did not say it was part of the mini bar service
staff were excellent, rooms are very nice and cleaned daily, breakfast was fantastic, overall the best hotle we have stayed in in a long time we think the shuttle bus to town should run in the evening time also, finishes at 4pm
comfort, food,its a goog place for honeymoon
Very obliging and helpful staff and excellent Conference facilities The junior suites in the garden area were damp so we moved rooms immediately
The quality of food for a HB standard was good. The location if you have a car at your disposal. The rooms have more of a business look than a holiday look. A bit far from the sea.
Smart, clean and spacious facilities. Room was excellent. Two pools, so fortunately one seems to be favoured by famillies and the other one is more peaceful.
- fabulous views; - beautiful surroundings; - pleasant terrace with good food and service; - reservation system for sunbeds; - some members of staff are highly professional - small and overcrowded beach; - very small TV; - room cleaning superficial
Relax, silence, sound of the sea, great wieus, beach just in front Part of the staff, cafeteria service, TV in rooms
Sadly we where not informed about the roof top pool and bathing area which would have enhanced our stay but having discovered them on the last day I would go back...lovely setting...peaceful The Check in... lack of information
fantastic location, lovely beach, good quality hotel no
Reception staff very helpful and friendly Waiting staff in the restaurant appeared stressed at times sometimes food was not very hot
Helpfulness of staff, and reasonable value for money Rather dated and bedding was very '70/S. Would like better Sky programmes in English. Really miss cnbc, and free
receptionists were very helpful food and restaurant staff manners could be improved
Excellent views from seaview room across sea.Stunning location.Good staff. The English breakfast was really poor.Despite excellent site the hotel is a long (and hilly!) way from Paguera centre. Car needed but cost of E10 per day for parking not mentioned in brochure.Free minbus to centre appreciated but timings could be better.
I am normally too lazy to make review , but the hotel staffs were so nice and the location and everything was just perfect!! I am returning for sure!!!
the view from the room
Pool. Manager, staff and location Lack of international mix,
location was very good, close to beach, bars, restaurants, shops. large outdoor Swimming pool. Reception staff were quick to deal with any queries or requests air conditioning could have been cooler, shower could have been stronger. be prepared to pay 50 euro to get there by taxi from the airport
Excellent environment,restaurant and service. Could have done with a little more evening entertainment but I suppose that we were a little out of season
The hotel was very nice with a lovely indoor and out door pool, the rooms were ok for a short stay with a good size balcony and fridge in the room. I would use the hotel again for a stay in Santa Ponca The english breakfast could have been better, fatty bacon broilled with small frankfurt style sausage... ended up eating breakfast out. A few more UK channels on the TV would be good.
We were given a room in the annex which was a long walk for my elderley mother. We had to take two lifts to get to the room. We asked to be moved to another room and the next day they moved us to the main part of the hotel but on the 8th floor. The room was very noisy. You could hear the plumbing pipes all night making a banging noise. Not alot of entertaininment only twice a week
The location was fantastic - close to the beach and the little shops and restaurants. Great pool, very helpful and courteous desk staff. Maid service were very professional! We had some discomfort during the hot periods of the day and night as out room air conditioning didn't seem to be working very well.
The Hotel has Air Conditioning which was part of the criteria for our selection. In our room it was very poor and even after 2 complaints nothing was done.
I liked all the facilites that were available to use, and all free. the food was also very good. the staff were very difficult to deal with and very unorganised.
For a 4-star hotel it is very poor - the standards are max. 3 stars. Even though the rooms are clean, the whole place needs redecorating.
Friendly helpful staff (especially on Reception), any problems were dealt with promptly and hotel has a nice feel about it. Towels were still left on loungers by the pool & the hotel did not remove them as stated. Also although diving was forbidden people still did & towels were left to dry on balconies. What is the point of requesting guests not to dive, reserve loungers etc and then do nothing when guests ignore notices?
Nice quiet location but close enough to both beaches and the resort center. Very clean.
Location, late booking in facility, comfort of bedrooms, good pool and plenty of room on sun loungers. Parking facility full therefore had to part some way from hotel late at night.
Ar condicionado eficiente. Proximidade da praia. Melhor organização no serviço de Restaurante. Sentiu-se a falta de um Chefe de mesa ou pelo menos um coordenador, como é habitual encontrar nos hoteis similares do sul de Espanha (Andaluzia) ou nas Canárias.
Localização Não tem ar condicionado, a musica alta desde as 9 da manha, roubos por parte de outros hospedes, funcionarios do hotel muito antipaticos e pouco profissionais.
ser animado o dia todo, tendo programaçao de festas para todos os dias.
The hotel was very clean and comfortable, and ideally located for the shops, resturaunts and beach.
Staff at hotel really nice,front desk,waiters,room attendants all very helpfull,even though it was a little hard for them to understand our english.very comfortable and relaxing hotel thank you all. Our room was positioned over restaurant so a bit noisy,lovely balcony,but got no sun,for price we paid thought room would be better position.
Hotel was a perfect oasis in an otherwise standard holiday town. Staff, service, facilities, breakfast did not disappoint on any level.
It was close to Paguera's main Blvd. In general it was a good hotel. Breakfast could be a lot better.
The hotel was very quiet & the view from the balcony ws lovely, the rooms were spacious and very clean never any free sunbeds, always reserved by towels at 0700! It was a long walk from the room to the main part of the hotel using two lifts.
Breakfast. poor internet options and signal strength
Nice view over the sea; professionnalism of staff; fairly clean; fairly good food; a fairly good choice of fresh fruits; fair good size bed; jacuzzi in room with view over the sea; No beach, and uneasy to dive from the volcanic rocks into the sea but... There is a nice sandy beach at 15 to 20 minutes walk from the hotel; the water of the swimming pool is just too hot in summer and the climate, inside pool, with fresh water, is opened against payment only.
Excellent service, clean and comfortable rooms, quiet, relaxing and beautiful rooms Did not dislike anything about the hotel but did not particularly like the area.
almost none, except no kid around. Booked it for our anniversary trip, hugely disappointed. The jaccuzi jets in the room were horribly dirty. Went to ask for a room change, n the other remain dirty. Not willing to do a proper upgrade for us so we just stayed in the original room but use shower only. Spa supposed to open at 10am, but by 10:30 we can only see cleaning bubbles on the ground, cleaning material everywhere but no staff. No one around can tell us when will it be ready, so we ended up check out early without a chance to enjoy any facility. What an awful managment for a 4-star hotel!!
hospitality, rooms, jacuzzi, staff smile, views of rooms, service, everything nothing at all
We found the staff exceptionally welcoming and friendly. Our suites had a fantastic panoramic view. We had a great time and are looking forward to our next stay! Loved everything but would like to see more authentic Spanish/Majorcan dishes and entertainment.
We loved the fact you didn't have to fight for sun beds each morning and we loved the beds with the canopy over them as i can't lay in the sun all day .The food was exellent and the waiters were very helpful nothing
The View from hotel is great The breakfast is good, nice variety available. the bed room small dark and noisy. Shower did not work properly.Jets in jacuzzi bath not working properly.the woman on duty who checked us in unhelpful not very welcoming, other members of staff we met later much nicer but left us with a bad impression of hotel.
Very nice hotel. Food was excellent. Room very comfortable with good sea view. Excellent Spa facility. Difficult to find the slot for the key card during the day because there was no light during the day.
Friendly attitude of hotel staff. I did like quality of supper. Excellent meals :)
Very close to beach. Hotel staff very friendly , Very relaxed hotel with flexible check-in times.
convenience of location, friendliness of staff, quality and choice of food, relaxing atmosphere
The staff were attentive and friendly hotel near resorts facilities and beach i felt very relaxed and very welcoming . the room was small but comfortable with a nice sunny outlook. The shower was rather too small.
everything, but air conditionair :( it was something wrong with it.. but anyway it was great and lovely place
Fiquei no hotel em regime de apa, como tal não posso comentar as refeições, mas gostei do quarto, boas piscinas, zona bastante calma, mas proximo da zona comercial e praia(+- 800mts).O Hotel não tem grandes luxos, mas tendo em conta que é 3 estrelas penso que é bastante bom. O espectaculo da noite poderia ser um pouco mais tarde, para mim 20:30 é muito cedo
sem duvida que foi a comida. toda ela sempre excelente. a localizacao do quarto. por varias vezes tentava dormir mas por o quarto estar mesmo situado em frente ao sitio onde decorriam todas as animacoes , nao conseguia.
A comida era excelente.Os funcionários eram muito simpáticos.Vale a pena ir com tudo incluido.
No geral tudo A limpeza do quarto podia ser melhorada
Funcionários 5*, Comida fantástica, Hotel ideal para descansar. Não havia muito variedade na hora do lanche.
A comida era excelente, desde o pequeno almoço, almoço e jantar e a simpatia dos funcionários o snack deveria ter mais variedade e os horários das refeiçoes deviam ser mais alargadas
Sempre que necessitei algo fui imediatamente bem atendida,o hotel ofereçe varias opçoes de lazer,bem organizado e por um preço justo.
Gostei do profissionalismo dos funcionários. A comida era razoávelmente boa. Gostei da área que o hotel tem e das suas piscinas Os acessos aos quartos deveriam ser em cimento liso e não em lages. Quem tem carrinho de bebé e malas para carregar torna-se desconfortável.
Numa maneira geral de tudo, acolhedor, bem localizado, áreas agradaveis principalmente para quem faz férias com crianças pequenas como é o meu caso e principalmente fora da confusão que por vezes se encontra em outros hoteis. A limpeza do apartamento podia ser muito melhor, ex: retiravam os copos da mesa da varanda nem um pano era passado para limpar as marcas, a água de lavar o chão deveria de ser a mesma para os quartos todos porque no final da Sra. da limpeza passar ficava um mau cheiro dentro do apartamento!
Excesso de zelo por parte de alguns funcionários do restaurante e lugares muito limitados no autocarro que serve a praia além do horário ser muito reduzido.