A localização e o atendimento são seus pontos altos,sem contar a beleza do prédio que por si só o torna ponto turístico Não tenho nada a reclamar
Ótimo café da manhã.
Tamanho dos quartos, localização, charme. O pequeno almoço não tem variedade e qualidade suficiente para um hotel desta categoria.
Nice staff and perfect location in the very center of the town.
I wont parking!!!!! No parking
Location is very comfortable for any goals in Karlovy Vary. Very friendshipful stuff. Problems with Wi-Fi Internet connection on 3th floor.
Location is perfect, staff very friendly and helpful. Very quiet place. Good breakfast. Hotel is situated in a nice historic building, close to Termal pool. furniture is not very "fresh"
Location is excellent. Services was very poor. It took 3 days to fix our shower. They turn off heating during night and it was very cold in the room.
Good sized room, relaxed atmosphere, helpful service, excellent value.
Romania is a good hotel for its price. Not really special, but it has everything you need, like a small refrigerator in the room.
Great shampoo Couldnt get the free internet to work
just near everywhere, bus station, post, restaurant, spa, swimming, spring, shopping, river...Clear and nice.
Nothings Staff, Food, location
Luxurious design of hall and restaurant areas, beautiful SPA with endless facilities, free parking, helpful (and Russian-speaking!) staff, breakfast with good variety can't find anything
We were given a lot of attention. We felt like royalty. Breakfast was really good and the assortment of teabags, coffee and chocolate in the room was very welcoming! I didn't like the fact that we had to pay upon arrival.
Pleasant athmosphere, surroundings and appearance of the hotel and hotel facilities. Good quality standard. Nostalgic charme of the place in Karlovy Vary. The indifferent and reluctant friendliness of some staff members and lacking committment to guest services, which does not reflect the over all impression of the Hotel
I liked the classy atmosphere and the perfect staff. The hotel was a great value for money and I would love to go back there again. Impeccable cleanliness, very nice location among romantic villas in a pleasant green part of town (5 min to center). Good facilities.
They took all money when I checked in. I was not be informed no hot water avairable in poor. Allmost all staff dose not speak English. Their behaviar was inpolite.
I was really impress with the SPA facilities, well equiped, clean, luxury,...etc.
Very smiling staff
No a la carte restaurant on the Satrurday night. They had a private function so they only offered a buffet. Not acceptable in a 5 star hotel.
A funcionaria da recepção e atendente do restaurante foram simpáticas e prestativas. As funcionárias responsáveis pelo café da manha foram rispidas e sem menor paciência conosco e outros hospedes. Meu quarto não foi arrumado. O café da manhã também é fraco. O ponto forte- fica pertinho do metro e estação de ônibus. Melhorar a qualidade do café da manhã assim como do atendimento aos hóspedes.
Localização no centro da cidade.
Conforto, Localização, Pequeno-almoço
Excelente hotel, recepção primorosa,simpatia,cordialidade,ponto excepcional, no centro da cidade, facil acesso e estacionamento .preço otimo. internet gratuita nenhuma
O hotel é muito limpo, e super bem localizado. Dificuldade de comunicação, pois os funcionários mal falam inglês; ausência de estacionamento fácil na região, e falta de cordialidade pelo staff do hotel.
it was great staying in this hotel. we had a corner room that had 3 huge windows and a nice view. good breakfast. great location. great value for money..
Big light number with completely equipped kitchen, washing and сушильной by machines. The affable personnel, the convenient free-of-charge parking, a convenient site, the good price To diversify breakfasts.
Good location, very clean and spacious rooms. Nice atmosphere. Friendly and helpful staff.
We felt very well in this hotel,the staff was very frendly and gave us a lot of good advice about the resort,breakfast ok,all the facility in the room.
The room was amazing. It was big and had lots of drawers to put our clothes away. The view was amazing. Would have like to have complimentary tea & coffee.
Very good position and good view, good sound isolation, friendly staff, free parking! Breakfast qould be better!
Very nice view, spacious room, quiet.
good location, friendly reception, big room and free internet a little bit too expensive
Very nice hotel vith free parking near centr of city. The hot springs galery is very nearby, 2 minutes if you go slowly.
The room was clean, well decorated, large, comfortable, and had a beautiful view. Breakfast was good and it was nice to have parking.
Excelente quarto e localização Piscina paga à parte não é razoável num hotel deste nível
O atendimento dos funcionários é excelente. Percebemos que estão realmente interessados na satisfação do cliente.
Localização do hotel.
Gostei da localização,do atendimento por parte dos empregados e do quarto,bastante amplo e confortável. A televisão era bastante dificil de ligar e encontrar canais disponíveis,os canais eram maioritariamente em Alemão,Russo e Checo.Os que estavam em inglês eram pouco interessantes.
excelente localização e elevado nível de conforto
Excelente localização, na localidade. Serviço muito simpático, embora por vezes haja dificuldade de comunicação - falta o inglês.
good treatments too expensive for such level of hotels ( smal uncomfortobl singl roms, )
Location - very close to promenades and shops. In 4 star hotel I would expect tea bags/coffee & kettel in the room and also iron. The hotel bar closed at 10pm on Friday night.
The restaurant is good . The reception service and staff are not qualified enough , not cooporative and not welcoming .
The convenience of the spa treatment and the location of the hotel in the town of Karlovy Vary Bedroom 416 was quite small for the price
really very friendly staff that care about the clients/great location and quiet/big and comfortable rooms/beautyful spa with "sauna village" nothing, that I didn't like about the hotel, but not too many restaurants around the city, people seem to eat at their hotels
spa/relax Unfriendly atmosphare - it should have been luxury but turned up to be just spending too much money for nothing we could not have got other places. The food was not at all worth the prices
Great wellness area. I don't like Moscow prices for oil & gas kings. I would recommend stay here if you only don't know what else you can do with your money...
Very friendly personnel, amazing room, very spacious and clean. Cool elevator. A great variety in breakfast. Location is perfect in middle of centre. Drinks in mini bar were outdated.
Big specious room Very poor breakfast, not for 4 star hotel. Staff at the reception in the evening was not very friendly. Pure 3 stars hotel, not 4.