Everything! Absolut funtastic! No!
Fomos recebidos muito bem pelo "concierge" galego, que nos deu informações preciosas sobre a cidade e restaurantes,p.ex! O quarto é muitíssimo confortável e limpo. O hotel está muito bem localizado, óptima relação qualidade/preço!
Muito bem localizado, bastante confortável e atendimento muito bom por parte dos funcionários
Servicos de concierge, tamanho quarto
Conforto e decoração do quarto, ainda que barulhento pela proximidade da linha do metro. Resolver o problema do barulho. Disponibilizar o uso da internet gratuitamente nos quartos. Colocar chaleira eletrica para o preparo de bebidas quentes.
O hotel é muito bem localizado para passeios e compras, os quartos são muito confortáveis e o atendimento é excelente.
Localização e serviço. Café da manhã excelente.
A localização é exclente. Café da manhã maravilhoso. Os quartos são amplos com boa cama , sofá para descanço e mesa de trabalho. Bem iluminado e limpo. Sim , No banheiro é desnecessária a banheira, pois é muito estreita e torna difícil e desconfortável o acesso para o banho de ducha.
O que mais me agradou foi a disponibilidade do pessoal da recepção, quando solicitado a qualquer auxílio. Atenciosos e eficientes.
Localização,serviços, breakfast etc
Boa localização, perto da estação e atendimento sem luxo porem correto.
Centralidade, transportes públicos gratuitos, disponibilidade de berço, bom ambiente e disponibilidade dos empregados. Edifício bonito e cuidado. Nada a constatar.
localização Treinar o pessoal da recepção para fazer melhor o seu trabalho e, lembrá-los que eles não são susperiores aos hóspedes. Aconteceu comigo na chegada ao hotel e na saída um fato sem necessidade.
A simpatia de todo o pessoal Ter o quarto disponível à chegada (o que não aonteceu)
categoria 5 estrelas, serviço de primeira sem falhas estranha-se que os melhores hoteis não oferecem bidet ou chuveiro intimo como tem no Brasil ou nos EUA.
perfect location, fantastic breakfast, well furnished rooms it was a little bit cold and I cannot managed it to make warmer ..
top service and pampering. great spa facilities. middle of town. we'll be back.
The sevice is wonderful. Before I checked in, they've already known my name. The first day I got there I had a cold so I asked if the kitchen could made a soup for me. They did and the next two days the waitress asked if I need to soup or not. And the location is in the center of Hamburg, main station nearby about 5 minutes walking, very convenient for shopping or traveling. There's only "one" computer provided for the business room guests in the public area. If they provide more, this hotel would be perfect.
The location is very convenient. The service was excellent. Room spacious modern and very clean
location, internet facility, service
The hotel staff were exceptionally friendly and helpful. The food was excellent and the room was very tastefully decorated with an exquisite bath. no
great large and very comfortable rooms
fabulous hotel with excellent and friendly staff
Very good hotel, Staff excellent. Great bed !! There was no direct lift from the 4th floor,down to the wellness centre. We had to go though reception.
Da localização Era bom que existisse um pouco mais de atenção e simpatia do pessoal da recepção
Do quarto, excelente e sempre bem arrumado.. Parabens Ter atendimento tambem em espanhol.
Da internet livre e do banheiro. O quarto é muito pequeno, com a cama pequena também, apesar do espaco ser todo bem aproveitado
Do pequeno almoço, em particular do café. Melhorar o conhecimento de linguas estrangeiras (inglês)
Quarto muito quente, sem ar condicionado.
O admirável low profile de um hotel tão imponente e historicamente tão marcante. Apesar de necessitar nalgumas partes de uma renovação, é bastante acolhedor e as partes mais gastas eincaxam no ambiente do hotel, por incrivel que pareça. Alguns aspectos de manutenção, ex. a janela que não fechava completamente, originando que quando chegamos ao quarto a janela estava aberta e o quarto num gelo. Viajamos em janeiro. Não havia equipa de manutenção às 2 da manhã para resolver o problema.
Estive por dois períodos. Antes de pegar o navio em Kiel e depois, totalilzando 4 dias. Realmente o Hotel fica super bem localizado perto de restaurantes e lojas de Hamburg que é uma cidade deslumbrante!
fiquei apenas uma noite, o atendimento foi excelente. nao houve.
Spot on, excellent location and excellent value for money.
It was convenient for the shops and restaurants
Location and facilities are good value for money.If you are planning to visit the RLD then this is the Hotel to stay. Easy check in and out, excellent value for money. Access from the airport via bus and rail is easy, the hotel is located close to the rail station.
The rooms were comfy, comfy beds and pillows, good bathroom and awesome that check out time was at 11 not 10am Not being informed that we had to bring our own blankets was not cool, but worked out ok.
Location and cost-performance Showers could be better
The staff humoured my desire to try out my german, but could correct me with english when it all went wrong. the code system for access to the hotel was a really good idea. very hot, but the weather was unusually warm.
The location of the hotel was excellent, and the shower worked well. The room was poor probably €20 per night would have been about right.
The money, it was really cheap and (if you don't mind being in the heart of the red light district) it's a good location. The rooms are very basic and smelt like stale cigarettes.
O hotel está muito bem situado, é muito moderno e confortável. É muito fácil de encontrar, pois é o edifício mais alto da cidade. Os quartos são muito acolhedores, tendo uma vista maravilhosa (ficámos no 17º andar). É um hotel de grande qualidade. Recomendo.
Excellent location close to the central station
Clean, central, quiet, simple, confortable
The price was low The location is near the centre, but is in an unpleasant environment. Around the hotel are prostitutes and sex shops. I did not feel safe in the area
Good and friendly staff. Rooms do not have referigerator or coffee maker. Rooms facing the main street is very noisy. Breakfast is great and generous.
Hotel fair but area was a bit grubby.
no noise at night;convenient location for U Bahn etc; good breakfast buffet The breakfast seating area could be improved if it was one room.
Clorailwayse to a main railway stattion. Rooms a bit small.
free wireless internet access building is not suitable for hotel use. there is no access to reception from people with special needs. 5th floor where breakfast is served is not accessible by elevator. there is no mini bar - incovenient for long period. no laudry service.
Centrally located; quite near to the central station. Clean and comfortable rooms; high speed Wi-Fi; good breakfast. No lobby. A hotel should at least some space for its guest to have some coffee or soft drinks. No minibar in the rooms. No english speaking TV channel (at least CNN or BBC should be broadcasted).
Location, good breakfast and very friendly staff very dirty room! Specific area.
Relatively close to the train station. My cash payment was refused upon check-in & I was advised that my credit card had been charged (without authorization). This issue was resolved the following day by a competent staff member, who admitted their error. Much like the neighborhood, the room was not real clean nor comfortable. How did this place ever get a 3-Star rating???
Staff were incredibly helpful and friendly, close to the city The location is awful. Prostitutes on almost every corner, as well as sex shops. It's also an area full of immigrants
Hotel is in St Georg, sort of on the border between the somewhat unsavoury Bahnhof area and prettier gay district, so don't be dismayed as you run the gauntlet of sex kinos and betting parlours on the short walk from the Hauptbahnhof. The hotel is a bit drab but I found my six nights there exceptionally comfortable, quiet and excellent value. No complaints. There were issues with wifi my first couple of days but they replaced the router and then it worked fine.
Nice hotel located near the Main Railway station, but surronded by many Turkish shops, kebab cafes and sex-shops... Big rooms, good breakfast. Nothing
They are friendly and their breakfast arrangement was good. However, they need to provide Internet. no comment
Not bad price Horrible location, not worth the little that I did pay
Everything was ok,unfortunately here is impossible to pay by card belong to another person.Very nice breakfast and girl who prepared what I asked for.Very central location allow to reach central bus station by 5-6 min walk. Main street there have too many "adult business" shops .
Excellent location and room was very spacious and comfy. Breakfast was very nice and the staff were very friendly.
Free Wifi Internet, clean bed covers and towel, acceptable breakfast. no good service from the staff at the night, the hotel need to complete renovate specially in bathroom .
O quarto. Os elevadores por vezes foram difíceis de usar nos momentos de maior afluência de hóspedes.
aumentar a quantidade de pontos de internet.
amplo e bem localizado
O quarto do hotel era espaçoso o que permitia conforto e comodidade. Tenho a realçar que no dia em permanecemos no hotel não existiam toalhas de banho disponíveis para todas as pessoas. Informação prestada pela recepção quando solicitamos toalhas de banho em falta.
local os moveis parecem muito fragil
da localização e rapidez de check in
A suíte muito boa : confortável, bua luminosidade, agradável visualmente, banheiro funcional, equipamentos de pequena cozinha adequados. boa televisão e WiFi Não
The friendliness of staff and access to information
The staff was very friendly. The breakfast was excellent. Rooms clean ans tidy.
Breakfast was very expensive and very slow service, which spoiled the stay.
Location to city center - walking distance. English speaking staff. Very friendly and efficient. N/A
I enjoyed the quiet and cleanliness of the hotel.
housekeeping not up to the usually excellent standards of Accor hotels in Germany (e.g. cobwebs in room, tissue dispenser left empty for 2 days).
Spacious room friendly staff and efficient room service Cold room no heating uncomfortable bed very expensive but slow wifi connection
It was cleaned and the staff was very kind There is not shuttle bus to the airport
The stay itself was pretty good, the hotel has a good level of service. Too bad we were not able to cancel some of the rooms we reserved as we had a couple of guys being sick. It was not clearly outlined on the booking.com website that we could not cancel any rooms due to the low price of the rooms.