SIDE Design Hotel Hamburg

The hotel lobby is very modern and sleek with a glass case of dry aging beef. The hotel staff was not helpful making reservations. The air conditioning in the room did not work. The hotel staff said it needs to run two hours before it starts to cool the room but after four hours of it running it still did not work. When we called the front desk again they agreed it was broken but said nothing could be done about it. We opened the windows but the room was very hot. We expected better from a hotel in this price range. We were offered no solutions nor compensation. The room itself was good but the bathroom light switches are a bit hidden. The location is convenient for shopping and sight seeing. I would not choose this hotel again as there are many good alternatives in the area for the same price range and my experience was subpar.

Prós: The location is very convenient for sightseeing.

Contras: The air conditioning did not work in the room. The hotel was not helpful in rectifying the situation. They also were not helpful in making dinner reservations.