Avaliações recentes
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9,2
Prós: Everything ran smoothly. I was very satisfied with the general customer service and the car.
Contras: The horn didn't work. There wasn't much that could be done once I was on the road that wouldn't have inconvenienced my trip, but it was a little dangerous not having one. Something that should be checked when inspecting cars before renting them I think.
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2,0
Contras: Customer care was not interested with us. He just instructed to put the car in the deignated area and he didnt help. Most schocking was, after drop off the car in the indicated location and area, I was exytra charged on my credit card without my consent 23 euro for not known reasons.
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8,4
Mercedes C180, low mileage
Prós: GPS / Navi included
Contras: Slight mix-up with wrong keys at beginning; no statement/receipt given at Hamburg check-in garage.
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7,6
Overall good service
Prós: Easy no hassle checkin. No sales pitch for more services I didn't need. Car was a diesel, so great mileage and performance. Lots of room of extra passengers and luggage (mid size). Integrated GPS was helpful because the one I brought with me had the wrong maps! Excellent and helpful staff at Enterprise/Alamo.
Contras: Shortly after pickup had a "service" light come on. Turned out to be bogus sensor message re: tire pressure. Enterprise was very helpful but still annoying to have to chase after on first day. Car was not as clean inside as it should have been at pickup, but ok.
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5,6
Contras: pickup first my car was not available. I was offered to upgrade to higher class for extra payment which i did. when i got to the car it turned out that it was a different car from what i had upgraded to. i took the keys back they explained that the car is mislisted in their computer system. The next car was fine but when I turned the portable GPS on, which I had also rented, the screen was badly broken. Due to the fact that they were understaffed and could not accompany me to the car I had to walk back and forth from the parking lot to the rental desk a few times and wasted half an hour until all their mistakes were corrected.
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9,6
Prós: Friendly and professional staff at the Enterprise desk, Hamburg airport. Quick service and vehicle was in excellent condition.
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9,2
Why do hire companies never give you the car you o
Prós: Staff at Hamburg airport are helpful and efficient
Contras: When ordered, a Toyota Rav 4 was indicated but ended up with a Mitsubishi. Its easy for a hire company to know EXACTLY which car they will have available so the present setup borders on being misleading.
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10,0
Prós: The assistance gave me a personal service, took me to the care and showed me round, unlike my friends who used a different company, they were left to figure out things for themselves. So your services was excellent and second to none.
Contras: None
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2,0
Contras: O atendimento ao cliente não estava interessado conosco. Ele apenas instruiu a colocar o carro na área deignada e ele não ajudou. A maioria de schocking era, após a gota fora do carro no local e na área indicados, eu era exytra carregado em meu cartão de crédito sem meu consentimento 23 euro por razões não conhecidas.
avaliação de
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9,2
Prós: Everything ran smoothly. I was very satisfied with the general customer service and the car.
Contras: The horn didn't work. There wasn't much that could be done once I was on the road that wouldn't have inconvenienced my trip, but it was a little dangerous not having one. Something that should be checked when inspecting cars before renting them I think.
avaliação de
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9,6
Prós: Friendly and professional staff at the Enterprise desk, Hamburg airport. Quick service and vehicle was in excellent condition.
avaliação de
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9,2
Why do hire companies never give you the car you o
Prós: Staff at Hamburg airport are helpful and efficient
Contras: When ordered, a Toyota Rav 4 was indicated but ended up with a Mitsubishi. Its easy for a hire company to know EXACTLY which car they will have available so the present setup borders on being misleading.
avaliação de
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10,0
Prós: The assistance gave me a personal service, took me to the care and showed me round, unlike my friends who used a different company, they were left to figure out things for themselves. So your services was excellent and second to none.
Contras: None
avaliação de
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8,4
Mercedes C180, low mileage
Prós: GPS / Navi included
Contras: Slight mix-up with wrong keys at beginning; no statement/receipt given at Hamburg check-in garage.
avaliação de
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7,6
Overall good service
Prós: Easy no hassle checkin. No sales pitch for more services I didn't need. Car was a diesel, so great mileage and performance. Lots of room of extra passengers and luggage (mid size). Integrated GPS was helpful because the one I brought with me had the wrong maps! Excellent and helpful staff at Enterprise/Alamo.
Contras: Shortly after pickup had a "service" light come on. Turned out to be bogus sensor message re: tire pressure. Enterprise was very helpful but still annoying to have to chase after on first day. Car was not as clean inside as it should have been at pickup, but ok.
avaliação de
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2,0
Contras: Customer care was not interested with us. He just instructed to put the car in the deignated area and he didnt help. Most schocking was, after drop off the car in the indicated location and area, I was exytra charged on my credit card without my consent 23 euro for not known reasons.
avaliação de
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5,6
Contras: pickup first my car was not available. I was offered to upgrade to higher class for extra payment which i did. when i got to the car it turned out that it was a different car from what i had upgraded to. i took the keys back they explained that the car is mislisted in their computer system. The next car was fine but when I turned the portable GPS on, which I had also rented, the screen was badly broken. Due to the fact that they were understaffed and could not accompany me to the car I had to walk back and forth from the parking lot to the rental desk a few times and wasted half an hour until all their mistakes were corrected.
avaliação de
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2,0
Contras: O atendimento ao cliente não estava interessado conosco. Ele apenas instruiu a colocar o carro na área deignada e ele não ajudou. A maioria de schocking era, após a gota fora do carro no local e na área indicados, eu era exytra carregado em meu cartão de crédito sem meu consentimento 23 euro por razões não conhecidas.
avaliação de
