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Entertainment

Contras: There was no allowed use of smartphones at all so I was not able to watch my personal movies. Additionally, the Hollywood movies on my in-flight entertainment system provided by Hainan Airlines did not work. When I asked the flight attendant, I was only told that it didn't work.

Not Awful, but probably will choose a different airline next time

Prós: Crew members were nice Direct flight to Beijing from Seattle

Contras: Customer service didn't speak English Couldn't choose seats ahead of time The food options were not good Can't use your phone in flight Not many entertainment options The check in in Bangkok was a mess and 2/3rds of the workers were sitting around on their phones

Bad Boarding Experience.

Prós: Crew were fine. Aircraft was new and comfortable. Food was okay.

Contras: Long lines in LA as well as Changsha. Checked in online but didn't matter. In Changsha we had to get out luggage and recheck in. It took more than one hour to get the luggages and check-in like new. We stood in line with every one and almost lost our flights. We complained and they directed us to the emergency check-in. That also had many people, most from the same flight. It was unpleasant.

Prós: As above

Contras: As above.