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Clean & facilities are modern Room is describe with "city view", only view is an office building across our room. No full service restaurant in the hotel but walking distance to everything.
I love the nicely decorated rooms and modern feel. Great location. Rooms not quietly. Could hear all traffic from the street and noise from other rooms and I was on the 9th floor. Would like to see Sonesta to replace those thin windows with something better.
The bedding is super comfy and the overall look is modern and very pleasing. Great staff. The room was a tad too small for me.
clean, nice staff, secured parking, spacious rooms, microwaves in room, no smoking, comfortable bed and sheets Daily parking was over $40/night
Great location, clean and very friendly hotel staff. The Art Bar left a lot to be desired. Poor food and service.
It's clean, the rooms are really nice, and it's in a great location. I have no complaints. This place was awesome.
the view and the room was lovely, the hotel is close to the city hall and to the museums. Bar on the first floor is good. The pool was not very clean (passable) and people had to ask several times for towels. The pool area can be a great place - just add some plants, get rid of ugly fence, put a bar there....
Great location to tourist sites. Rooms are moderdon, clean, spacious. Room are not very sound proof.
Construction at an adjacent building seemed to go on all night long. Unable to have any silence or sleep. And then there was a taxi "horn-honking" demonstration in opposition to Uber. Worst hotel experience of my life.
Beautiful boutique rooms N/A
The staff was friendly, respectful and professional.
Noisy and crowded they day we were there a plain clean serviceable hotel Two things. Our room was between two college kid rooms with multiple tennants. They were polite but busy Other was we went to happy hour and the price was not honored
Adorei o hotel, a vista é espectacular nos andares mais altos! a internet é gratis, e a amabilidade dos empregados é boa... tive uma pequena confusão na reserva e eles afavelmente resolveram sem cobrar nenhuma noite (que o podiam ter feito..). acho que nada. muito bom hotel!
em geral gostei. parqueamento do carro bastante caro ( 33 $ ) pequeno almoco bastante caro ( 18 $ )
Hotel gave us a free upgrade to a huge suite. It was awesome. Staff was excellent
Really enjoyed my stay. While not traditional room service, the food at Urban Farmer was amazing.
very attentive staff
Food at Urban Farmer was fabulous. Quite a delight. Rooftop bar was excellent - beautiful view. Room smelled like smoke. First staff person apologized and offered no other solutions. Second call the staff person offered an ozone machine to clean the air. He never showed up. I called two hours later after dinner and they said they couldn't bring the ozone machine to the room, stating that the machine couldn't be in use when the guest was in the room. Disappointed in response and knowledge of staff.
The Good: Very luxurious rooms. Friendly staff. Really good food on site at the Urban Kitchen. Location was prime to get to all the museums and city center. The Bad: 2+ hours delayed check in time. Compensation was essentially a drink at the bar. This happened to many people around us. When we finally got to our rooms, there were NO towels!!! For the price we paid and the star value of this hotel, I was very disappointed.
The Hotel staff is very friendly and pleasant.
We really enjoyed the level of the service provided by the staff. A 5-star gem in the heart of town. Can't wait to return. We utilized the spa and fantastic treatments. It would be nice if there was a relaxation room to unwind in after the treatments other than the indoor pool area. There were children splashing around in the pool. We prefer a more tranquil environment after wonderful spa services.
Great location, nice rooms, wonderful showers, and the staff was friendly. The hotel restaurant was decent at best. It seems like it should be an attraction but is merely just a side note with interesting decorations. And they also charge $60 a night for parking at a hotel you are already paying to stay in. That was almost half of what I paid for the room. It's not NY or DC and shouldn't cost $60 to park. Ever. Anywhere.
nice room n veiw order a suprise bottle of champane to be in room never made it did give us a comp breakfest
The staff was friendly and accommodating. Old king bed with two craters on either side and a mountain in the middle. Sparse king suite room missing some typical and expected details such as a bag for ice bucket, a second robe, or a second cutlery set from room service. The staff was nice and accommodating, but we just stopped calling the front desk after the 2nd call. Also the vanity area of the bathroom was awkwardly massive - perhaps 12'x24'. It contained a single sink, and a separate make-up vanity (without a stool). The toilet and shower (no tub) were located through a separate door to the standard, camped hotel bathroom. Weird prioritize took of space, that made the suite feel awkward.