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Very convienit from the airport ! 1st time traveler to Philly airport and was able to find the hotel with no problem. Because of flight delays I arrived in the middle of the night. The front desk staff went out of their way to get me settled in my room. My room was clean and the bed was wonderful ! No complaints !!
There was absolutely no water pressure in the shower; made the quick shower in the morning not so quick (or wakening)
The rooms were clean and quiet. Comfortable bedding, lots of towels, good water pressure, good lighting. No free Wi-Fi!! Quite expensive compared to other local options. Am I really paying a $80 dollar premium just to be able to walk to the hotel through the terminal? They also had no guide to the hotel amenities in the room, so I had no idea if there was a vending machine without going around the floor to look for it.
The room was very nice. The bed was super comfortable. The walkway to the airport was a great convenience. I wish all airports had a attached Hotel like this one. The price was ok. Paying a little bit more was worth it. I would definitely stay there again.
Location No problems $4.50 for a bottle of water
Very nice facility with a clean, well-appointed room. Friendly staff who readily accommodated my toddler. Obviously the most convenient access to the airport. A great value for the rate. Additional charge for Wi-Fi. Its 2014!
Proximity to the airport
The staff suggested that we move to the 5th floor because of an"event" going on on the first floor. Some time during the night, people arrived in the room next to ours. They were quite loud.
I was charged even though I called and cancelled immediately. The hotel manager has not called me back and I still have not received a refund even though I did not stay there.
The reception was efficient and friendly. the staff excellent. the room was generously equipped and very adequate to my needs.
The staff were very friendly and attentive. There seemed to be several parties being held in the building. It was extremely loud with children and adults who didn't seem to settled down until after 2 am. Also there was a lot of banging on the walls.
The vibe is fun and the atmosphere was hip and fun. The bed was hard . The tv didn't work properly . The pool was dirty. Breakfast was horrible.
close to airport water temperature in sink and shower was set to near boiling with no way to adjust it; showering wasn't possible with it so hot as it burned our skin. SPG discount of 5% for booking wasn't applied to our account since we booked through third-party (only because SPG made our account inactive and required us to call customer service to restore); faucet was covered in orange mold; shower window was covered in black mildew / mold. sad that Marriott is now merging with SPG as we have status with Marriott & wanted to check out an SPG hotel, such as the Aloft. Had a horrible experience with SPG so far.
The heat does not work which in turn taught me the flu
The low price and convenient location determined our choice and the airport shuttle service met our needs for arriving at and departing from the hotel. The cheap paper "glasses" and foam "cups" rather than the real things.
Rooms were clean. Did not get the room I paid for because they sold out of rooms that said where available online. I understand things like that happen but I was not apologized to for the inconvenience and was felt to feel like it was my fault for using a third party website. Had I either gotten the room I paid for or was apologized to i would have given a higher rating.
Comfortable bed, clean room, even though near the airport, the room was quite, no noise from the airplanes. Hallways needed vacuuming,
There was a front desk clerk by the name of 'Angel' who was so charming, thoughtful and talented. She belongs at a W or a Four Seasons. The thermostat in the hotel room was either all or nothing. We were either cold or sweltering. When it was running, it was very loud. Otherwise this was a great property, great overnight and very good value.
this hotel is very clean and nice, but it is difficult to find in the airport traffic. the directions on the map are incorrect. there should be more directional signs to help you find your way, especially with all of the construcion at the airport.
staff was pretty friendly and helpful. Rooms spotless. Very comfortable beds. Because of its proximity to the airport, i expected this place to be horribly noisy, but was surprised when i experienced a quiet night
Excellent, friendly staff, but pictures for property are from newer Fairhill properties. Nothing extraordinarily wrong, but the bed sagged, the fitted sheet kept popping off my corner, and the mattress pad bunched. The blackout drapes gaped and we had to put towels over all of the blue and green electronic lights and at the bottom of the door in order to sleep. They had eco-friendly signs asking you to hang the towels; we did, but they changed them anyway. Parking was free and adequate. We also took advantage of their free shuttle service to the airport where we caught the easy and affordable rail service into Philadelphia. There is only one restaurant in quick walking distance to the hotel that serves lunch and dinner. The hotel has a simple continental buffet but no other breakfast options are nearby.
My stay at this hotel was unexpected after many flight problems the staff of this hotel was great, they turned my bad day into a great one
Overall this was a good place to stay. The staff were extremely friendly & helpful. The rooms were clean and the beds were comfortable. The breakfast was probably my least favorite because they had prepackaged frozen breakfast sandwiches, with a limited variety of fruit &yogurt; other hotels of similar cost per night have better breakfasts. There was some noise in the hallway that could be easily heard in the rooms. It was in a convenient location and we were able get on & off the freeway easily.
I had a great stay the only thing that bothered me their was no meat during breakfast great place to stay and family friendly
Staff was exceptional - super friendly and helpful! Love the smoke-free environment - rooms were neat and clean - nice size bathroom. Breakfast was teriffic! I'll be back - we loved it!!
We stayed at the Fairfield in overnight because we had an early flight in Am - the room was very clean, check-in and out was a breeze and free breakfast was extremely adequate. We would certainly stay there again!
Breakfast was great just it was no meat and no close restaurants
Located less than a mile from the airport with a shuttle that ran 24 hrs a day was a super convience. The workers at this hotel went above to make sure I was comfortable.
Embora o quarto fosse para não fumantes, ele cheirava a cinzeiro.
No banheiro, o mecanismo de descarga precisa de fixação. Água correu continuamente.
A Proximdade do aeroporto e estacionamento. Ambiente limpo e agradável. Apenas fomos dormir para viajar na madrugada seguinte.
It was the best night stay ever. The beds were so wonderful and soft. Would love to get the same bed at my house. Would tell everyone that needs to stay in philly to stay at this place.
Very nice spacious room for one night about ten minute commute from downtown Philly. Indoor pool was great retreat from heat and patio area very comfy. Didn't have free breakfast but there was a Wawa store just up the street with good affordable breakfast. Hotel had washer and dryer but took a couple times to dry clothes. Overall hotel was good for the night and no noise from airport
I would like to have had a little more time at this hotel. The lobby is a group of personal living areas where you can sit and watch TV by yourself or visit with others. There's also a small, but adequate dining area and bar. Fresh popcorn all the time. Best of all was the boarding pass availability. We had been in a very expensive hotel earlier in the week and couldn't get anything printed. This was so easy. We felt very comfortable. Almost like home.
I arrived hungry at the hotel at 10:32 PM. Resturant and Lounge were closed for the night. Great breakfast though.
-We checked in an hour early. The room wasn't cleaned yet. It was taken care of easily. -One of the ladies at the front desk is great! -Small but comfy rooms. Sliding door lets fresh air in and if on first floor easy loading of car. - Buffet not worth your money. Service is SLOW (and they just bring silverware and drinks!) and they wanted to charge us 23.00 even though its like a continental breakfast. Oh and on here it says Free Weekend Breakfast...not true. Ours was only free because the room wasn't clean so we got coupons from the front desk.
Hotel was clean and comfortable. Pool area was well maintained and quite enjoyable. Staff was generally courteous and when we needed assistance in our room, we got it efficiently. The bed was incredible! Wow! Great night's sleep -- extremely comfortable. Very reasonable price and I would recommend this hotel for the two night's my daughter and I were visiting Philly.
We stayed here for one night prior to our flight to Jamaica the next morning. The hotel was clean enough. The beds were very comfortable. The restaurant has alot to be desired, food is nothing to rave about. BEWARE: IF YOU ARE PLANNING ON FLYING OUT OF THE AIRPORT AND YOU DRIVE TO THIS HOTEL THEY DO NOT HONOR THE COMPLIMENTARY PARKING IF YOU ARE NOT A REGISTERED GUEST. THE WEB SITE FAILES TO MENTION THIS, JUST THE FACT THEY HAVE COMPLIMENTARY PARKING AND A FREE AIRPORT SUTTLE. WE WERE VERY DISAPPOINTED AND HAD TO DRIVE TO THE ARIPORT AND PAY TO PARK THERE ANYWAY on top of our room rate. Next time we will definitely saty at a hotel that offers park and fly!!
My stay was fine. The only critique I have is about the pool. The pool and the room was not properly maintained.
OVERALL, I WOULD GIVE THIS HOTEL A C+, WHICH PUTS IT ABOUT THE MIDDLE OF THE ROAD. JUST NOTHING TO REMEMBER THAT REALLY SENDS A SPARK. THE STAFF WAS SO-SO AND EVERYTHING ELSE WAS THE SAME. LIKE I SAID, NOTHING SPECTACULIAR, BUT BETTER THAN OTHER HOTELS IN MY EXPERIENCE...
Best place to stay near the airport. Everything in the hotel is set up for the travelling public including computer area where you can check email, print boarding pass, and check your flights. Numerous seating areas to stretch out and relax while you watch a little TV and have some popcorn or have something to eat from the kitchen or bar. Relax by the pool. Work out in the gym. It's all right there. Wish we had had more time!
the comfort of the bed--nice mattress. In general the room was very clean and new. The staff was very polite and helpful. The free transportation to the airport as well as the train station was a bonus. The train station is also an easy walk. Breakfast was little.
My husband and I visited Philadelphia to attend the Penn Relays. The hotel was in a great location which was only 10 minutes away from the Campus Park and Ride parking lot, where the bus dropped us off less than a block away from Franklin Field. The hotel room was cozy, the bed was comfortable, and the staff were very helpful.
They charged me $70 extra for two nights. Supposedly you can't take the food from the dining hall to your room BUT there's kitchenettes in the room
New years eve. The rooms need to be upgraded. The pull out mattress very thin and uncomfortable. Not the cleaness feeling. House keeping should take more time to ensure the rooms are cleaned. Wash cloths had stains. Rooms need a little more TLC
Clean, friendly, safe and convienence Hard to find on GPS
Very dark parking lot, hard to find because the address is listed incorrectly almost everywhere. It's off Island Road.
I liked the location and the spaciousness of the 2 bedroom unit. The beds were comfortable. The breakfast was good for a free breakfast. Our room needed a remodel. It was clean but not super clean. Wall paper was peeling off. Carpet raised up in spots. The staff was not overly friendly or helpful. It seemed some workers were staying in the building. Not sure I felt very safe.
Staff was very rude and not helpful at all. We had many bags, and no one willing to help us with our bags. Any time we asked about information regarding the area, the staff's responses we negative and unhelpful. In the morning when we left for the airport, no one available to help us with our many bags in the cold and snow, and staff was unwilling to unlock lobby door to make transport of our bags easier. Will never recommend this hotel or stay here again.
Clean rooms, comfy bed, close to airport with a shuttle The staff wasn't as informative as I'm used to. I had to keep asking questions that hotels just usually tell you. I was never told the shuttle to the airport only runs every 30 minutes which ended up making us late to the airport. Outdated bathroom fixtures and millwork.
very comfortable beds reservation for King bed was not kept
The rooms were nice, and the staff was fantastic. The nightly reception, and breakfast. Construction in lobby areas, cable went in and out, no towels by pool even after asked front desk.
They walk n the room be for check out right after getting out the shower the food was bad and didn't tas good at all Clean
Good service, good food, pool, and space
My room smelled like decades of cigarette smoking had occurred there. It was very concerning and smelled terrible. I couldn't get a good nights sleep.
very nice hotel and the staff was great
Very convenient. Being renovated right now. Old furniture in rooms. Really needs an upgrade. Proximity to the airport.
For a $200 we got stincky room with water stains on the celings, definitely overpriced.
Limpeza e solicitude de alguns funcionários Melhorar o breakfast
bom quarto. Transfer Gratuito desde e para o aeroporto não ter pequeno almoço
cama confortavel, tv excelente e armario espaçoso. café da manhã e indisponibilidade de micros para uso pelos hóspedes.
The proximatity to the freeway. Towels and bedding were stained. Bathtub had soapscum residue, and their was not fan/vent. Mildew was present on the ceiling. The carpet had stains and there was a layer of dust on a few pieces of furniture. We also saw a roach motel on the floor, by the nightstand. Also, the checkin receptionist stated that she steals people's info for her Netflix, because she doesn't want to pay $7.99 for it so she can watch the show Scandel. The parking lot was littered with trash, and the grab and go breakfast was stale and tasteless.
Kayak and/or apparently booked a smoking room for me even though I requested non smoking. Luckily they had a non smoking available when I arrived but if they hadn't it would have been awful as I am allergic to cigarette smoke.
Staff was terrible and the rooms were disgusting.
Staff, Hotel, and overall the hotel itself was nice Lumpy beds, terrible pillows. Had the unfortunate timing with guests that were smoking weed.
The bed and chairs were clean and comfortable Some maintenance was skipped before my check-in. Bathroom sink was dirty, toilet was dirty, stove had two electric burners but only one worked.
You have a bed to sleep on and close to the Airport so it won't cost you much to order a cap or uber. Kayak gave me the smoking room which was very smelly, I've been in many hotels with smoking rooms but this one smelled like ashtray. The housekeeping only come to clean rooms in the early morning, if you leave by the afternoon no one will clean your room. Also all hotels in the area have a free shuttle to the Airport but not this one which is something I think they should consider.
Location was adequate and nice and clean room. There was a fire @ 0330. It was a miserable night with the worst timing. It wasn't the staffs' fault with the fire situation, but how they handled the situation and compensation post fire was the problem. Management offered 25% off of one night. I thought that the whole night should have been compensated because of the time of night that the event occurred. It wasn't a good experience.
The manager was nice. Probably the nastiest hotel that I have ever stayed in. My niece found a condom in the dresser draw, the towels were dirty, everything was just awful. I will do everything in my power to avoid staying at this hotel, ANYWHERE in America, not just Philadelphia. I will also do my best to keep people away through WOM and no matter where I am. It was just awful.
Took half hour to check in, initially sent to wrong room with other guests inside..
The hotel was available and the staff person that checked me in was wonderful. . I drove to Philly for my aunts funeral. The outside door of the hotel was locked when I arrived which indicates the area is not safe. My son needed cover because it was not in the room. When we called, he was told to come down stairs and get it. The next morning, when we went down for breakfast, there were muffins that were dry and hard, and packaged oatmeal. There was no juice only coffee. In addition, the smell of marijuana filled the hallway. When we went back to the room, I called the front desk for an iron that was working as the one in the room was broken. 20 minutes later, after we were dressed, the iron arrived. If I had a choice, I would not stay at this Extended Stay again.