O atendimento, a gentileza e cordialidade do funcionário identificado como justin
Limpo, amigável Caro, não tem muitas comodidades como outros hotéis da rua
Eles não tinham a minha reserva e me cobraram US$ 281 além dos US$ 206 que eu havia pago para o Getaroom. Expliquei isso e mostrei a minha reserva para os funcionários da recepção quando cheguei, e quando fui embora eles ainda não haviam retirado a cobrança extra.
A equipe racista branco.
Localização muito conveniente. Quarto limpo. Bom centro de fitness. Várias outras opções de estacionamento a menos de um quarteirão de distância por um preço mais baixo que o estacionamento do hotel. A equipe da recepção não foi muito prestativa na hora do check-in e não ofereceu nenhuma informação. O hotel não tem bar no lobby.
Sempre ótimo. Excelente equipe. Quarto grande e confortável. Limpo.
A academia é ótima. Alguns quartos precisam de um pouco de carinho.
Recomendo totalmente este hotel
Incrível serviço ao cliente!
Hotel limpo, ótimo preço, boa localização. A equipe foi amigável e o quarto era muito agradável O estacionamento custa USD 28 por noite
Excelente localização, boas comodidades, vou ficar aqui novamente Nada realmente
The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating. The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
Awesome building champagne at checkin have had many enjoyable and memorable stays. Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
The hotel and staff were extraordinary. i was always greeted upon leaving and entering the hotel. Oftentimes the bellman or concierge would ask if I needed anything. I must have looked a bit lost!!! The situation detailed below needs to be addressed because other than that, the room was most comfortable with a lovely view of City Hall northward Amanda in housekeeping was excellent in refreshing my room and being extra certain there was no detail that was omitted There wasn't anything "I didn't like!" However, The only "hiccup" I experienced was a slight odor of tobacco in. my room at the end of each day. When I notified the front desk they were quick to put a plan in place to remedy the problem. Unfortunately, the odor continued and was probably a function of the odor of the carpet, drapery and bedding.
The staff was incredibly friendly and very knowledgeable of the city. We had a great experience! They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
Great small hotel! The location is superb. Close to Philadelphia's sites, restaurants, and shopping; but a very quiet side street in the heart of the city. The staff was very helpful, considerate, but not overbearing. The white wine reception was a very nice touch. The only problem was that the room air conditioner was loud.
Ficamos apenas 1 noite, mas tudo correu muito bem. O quarto é muito charmoso, banheiro excelente e receber o café da manhã no quarto é muito confortável. A proximidade de um bar com música alta até a madrugada.
O pequeno-almoço continental era servido no quarto na hora que eu quisesse Ótima localização a uma curta caminhada de restaurantes e atividades
Minha esposa e eu ficamos muito favoravelmente impressionados com o independent Hotel. O prédio em si tem um charme histórico. A configuração é um pouco eclética, com uma entrada pequena para o elevador até o lobby. Os quartos são muito espaçosos e bem decorados. A equipe não poderia ser mais acolhedora e entusiasta. Além disso, o hotel está perto de alguns ótimos restaurantes e atrações. Nós andamos por toda parte. Nossa visita foi ótima. Estamos ansiosos para voltar e definitivamente recomendaremos este hotel para os nossos amigos.
Very nice people running the Alexander. Room was small and, staying alone, I had a twin bed - but that was okay. I only stayed there for sleeping. Other than that, I was out on the town. The hotel was clean, comfortable, safe and easy to walk to. No parking on site, but they do have an agreement with a parking garage nearby. It's a reduced rate of $20, but if I were to take the car out and bring it back, it would be another $20. Instead, I took the rental back to the airport, rode the train back again to the city and walked wherever I went (Liberty Bell, Independence Hall, Reading Station, The Basilica, NFL draft on the Art Museum steps). I took Lyft back to the airport to go home. That all worked better than paying another day for a rental car that I would be paying to park, instead of using.