Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
location and a safe area friendly staff , luxury hotel
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.
Hotel staff was great.Loved the pet friendly environment.
Excellent hotel- would defintely stay there again.
Stylish, very friendly and helpful staff
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
The Conceirge did a fabulous job!
The staff was professional and patient. The room was wonderful. Nothing.
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
poor location. small room without closet. overpriced.
The staff was very friendly, i hat a minor problem with my room, but they gave me a new room immediately. I will never get used to eating out of a plastic plate using a plastic knife, but it is probably a typical American habit ...
the hotel staff were great..their check in was so fast and you'll really appreciate that after a long trip..also they got a freindley room service staff..it's a nice small hotel with nice views i didn't like their breakfast..not much choices.. and apparentley am not used to help yourself services....
The room was clean and comfy and the breakfast every morning was pretty good. Also close to a shopping mall. I did not think it necessary that they replaced my soap and towels every day without me asking for it (I did not throw the towels on the floor). I reckon resources can be saved.. Hotel staff was a mix between very friendly and kinda blunt-friendly. If you need to be in the city center, it is a bit out of the way (but well accessible with the T).
Clean Quiet Allowed to park (free) early before check-in Location great for accessing the T I had car trouble, and all I was told from the staff was "Call AAA". There was no request if I needed any assistance or followup. Area around hotel not very nice
it is near subway o boston and it is near mit
Its location was great. Next to a mall and a short walk to a strip mall and next to major attractions and public transportation. I was extremely disappointed in the breakfast that was served and the amenities that either they didnt have or were not mentioned to me by staff. The breakfast for me is why i choose this hotel brand. I have in the past stayed at the hampton inn and found that the breakfast was wonderful. Although it was a buffet style the food was barely warm and was not of the standard i had been acustomed too. the first morning there were no eggs and the second morning there were unusual lookng eggs in which i had to ask what they were. breakfast is the most important start of the day and had id known that the breakfast was not going to be up to parr i would have stayed at the days inn just down the street. i will think twice before making my choice
Very clean. - The free breakfast is terrible. - The wifi is very slow. - Rooms are very old-looking. - Way too expensive for what it is.
Very friendly staff Location was not very nice.
the room was clean and confortable. the breakfeast and the free parking was appreciate.
Nice, good breakfast. Good location for parents of Harvard students to stay. Roads a little confusing
The Charles Hotel is centrally located in Cambridge, so it's very easy to get around the town. We walked wherever we needed to go and got there quickly and easily. The hotel has several dining options and an actual fitness club, not just a room with some cardio equipment and universal equipment. The wifi works well and the staff were all very helpful. It's pretty expensive to stay here, but we found a good deal on one of the discount hotel sites. I'd return in a heart beat.
The room was very drafty near the windows- lots of cold air coming in
Location was great with excellent service and nice trait ants around in the plaza
Everything is within walking distance as I enjoyed a glorious autumn afternoon. I browsed endless rows of books at the Coop, watched rowers glide along the Charles River and ran stairs at Harvard Stadium while the football team engaged in a spirited practice. When I returned to the hotel, the room smelled great. They must have a special scent. I enjoyed the organic soap, shampoo and lotion that came with the room. Henrietta's Table is great for breakfast / brunch, and I highly recommend The Harvest for dinner. A very nice stay.
Location was excellent. The room was very nice and comfortable. Excellent farm to table restaurant and bar. Although they had a parking garage, the elevator to the lobby was out of order so you had to take the stairs and the stairs lead to outside the front entrance. Very inconvenient if carrying any bags from the car and also because of sub-zero temps that weekend. Also no in and out access for self parking at $40 per night. If you leave you have to pay again.
The Charles is a perfect place to stay in Cambridge. It is well located, well designed with contemporary clean lines but still warm, and the Rialto is a fabulous restaurant in the hotel. We had a corner room which was quite spacious which we really appreciated as we were staying multiple nights.
Excellent service and superior restaurant. Very friendly staff who facilitated the check in and out as well as the luggage. I was in and out many times with my 7 year old grandson and he was always greeting with a smile. My daughter belongs to your health club and so they are used to going to your hotel. Overall, a well located, efficient and very quiet hotel.
Great location near the center of Harvard Square. Rialto is an excellent restaurant. Regatta Bar is great if you like jazz. Hotel is in need of renovation. New England shabby-chic means it's just a basic hotel in terms of cleanliness and room amenities. Bathrooms are seriously dated and in need of complete redo. Service levels are mediocre. Business center is a joke (1 computer and an attached printer). Prices are very high: you are paying for the location.
Well decorated rooms. Convenient to Harvard square Officious front desk staff. Being told they couldn't change our departure and charges despite a family emergency because it was our fault we used a third party reservation service. Being told entirely dissimilar rooms were the same. Smelly comforter covered by clean sheets. No coffee maker in room. Ice available only on request from room service.
Best Hotel in Cambridge/ location is perfect
One great thing about Harvard Square is the high energy and bustle, especially when school is in session. What makes The Charles so perfect is that it is a tranquil respite right on the edge of all the happenings.
on the T very basic room for the price
Convenient location. Clean room. Very helpful and pleasant staff. It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.
I was very pleasantly surprised at the overall professionalism and courtesy of the staff. The location cannot be beat if you're visiting MIT.
The location. They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.
Location to the T- able to access the whole city from the hotel Room was small for price
Close proximity to T stop is ideal. Bed was lumpy, hot water in sink was dangerously scalding.
Nice view, good shower, renovated lobby Room was old and unremarkable
Rapidez no atendimento, limpeza do hotel, serviço honesto e eficiente.
Lindo hotel. A cama foi a melhor de todos os tempos! Pagar pelo wi-fi ruim e pelo estacionamento!
cafe da manha, e do atendimento no jantar preco do parking, desproporcional para a localizacao do hotel
recepção fora e dentro do hotel
O conforto do quarto, da vista para o rio. o café da manhã deveria estar incluido no valor.
o lugar e bonito, o hotel e limpo e conservado e com pouco barulho acho o preco caro pricipalmente fora de temporada
Gostei do escritório disponibilizado no lobby do hotel. O preço. Dado que o hotel já não se situa no centro de Boston mas em Cambridge, poderia ter um preço mais baixo.
Localização, profissionalismo O quarto estava localizado junto do elevador de serviço pelo que bem cedo começava a haver algum barulho no corredor
Piscina, academia, funcionarios
O hotel era muito bom, mas a equipe foi ainda melhor. Exceto talvez os manobristas. Eles pareciam amargos, mas também estava muito frio lá fora. Os 38 dólares por dia para estacionar o seu carro no hotel.
Localização, qualidade geral, simpatia da recepção. O pequeno almoço não estar incluído.
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
The level of service was excellant. The location was great. The room and view was excellant as well
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
great room, location drinks in bar were very expensive
Room Services, good people
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
Great location, comfortable,clean
Excellent service, lovely room Bath room too small
Conforto das instalações (quarto, salas comuns e restaurante) e receptividade dos funcionários.
Decoração de excelente gosto, preço do pacote de 10 dias, proximidade do Supermercado, localização privilegiada, funcinários muito educados e profissionais. Preço do uso do telefone pelo Hotel é absurdamente alto! Deveriam cobrar a tarifa telefônica e apenas um adicional pelo serviço.
na verdade a boa vontade dos funcionarios para com meus filhos em ajudarem ao cafe da manha de aniversario os lencois nao eram trocados diariamente 9mesmo eu colocando o aviso que queria o servico),a internet e paga e cara,nao sao claros na demostracao de gastos, me cobraram telefone em dia que nem estavos no quarto,e quanto a internet mesmo sendo paga ainda tem momento nao conecta e no fechamento da conta combram a mais por este servico.Localizacao boa ,porem longe de ponto de Metro e a noite muito e
A atenção e dedicação do pessoal do hotel com as necessidades dos hóspedes foi bem gratificante. A proximidade com o MIT e com o metro também foram extremamente uteis as minhas necessidades.
da atenção dos funcionários, muito solícitos, eu e minha esposa fomos muito bem atendidos, o hotel muito limpo, a localização fantástica,internet e impressora disponíveis para os hóspedes na recepção e a conveniência de ter um supermercado ligado ao hotel. colocar adaptadores para aparelhos elétricos à disposição dos hóspedes.
Localização Atendimento do front desk muito ruim com muitos funcionários em treinamento
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
location value for money
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
Great location with warm and welcoming staff. Hold level was excellent.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Muita eficiência no atendimento e boa localizacão. Estacionamento do hotel caríssimo (40 dólares a diária)
A localização do hotel. No centro de Boston, ao lado dos principais pontos turísticos. A internet no quarto é paga
Localizacao perfeita em Boston. Perto das melhores atracoes da cidade e com muita facilidade de transporte proximo. Apartamentos limpos e confortaveis. Funcionarios muito atenciosos. Alto custo do estacionamento
A equipe era excelente, excelente localização, excelente café da manhã (não incluído, pelo menos na minha tarifa). Quarto confortável, cama boa, etc. O aquecimento não funcionava, em uma noite bastante fria. Foi um pouco como se hospedar em uma barraca durante um acampamento de inverno. A equipe me informou que os aquecedores (eles eram antigos, mas eu não me importaria se eles funcionassem :) estão todos em processo de substituição.
A melhor característica é a localização, próxima ao Fenway, a uma rápida caminhada de Newbury e outras áreas de compras e restaurantes! Eu gostei de tudo
Excelente localização com fácil transporte pela cidade.
O serviço foi ótimo. A equipe atende a todas as suas necessidades. O quarto era muito confortável e fornecia uma visão agradável da cidade.
O serviço foi ótimo e a localização foi perfeita. A cama é um paraíso.
Excelente localização! Hotel limpo e confortável com ótimas comodidades. Bela vista da cidade a partir do 21º andar
Os quartos são confortáveis e os funcionários são atenciosos. A conexão para o shopping, Prudential Center e restaurantes era ótima dados os 90cm de neve durante a minha estadia. Perto do Hancock, Pru, Newbury Street e todo o resto no Back Bay. Em poucos anos, os quartos precisarão de uma atualização. É um hotel de alto volume, por isso as coisas são totalmente utilizadas.
Confortável, limpo, conveniente. Estava muito quente no quarto durante a noite. Funcionários atenciosos.
The front desk staff was friendly and helpful in helping us select a place for dinner. Room was worn out. Bathroom was dirty.
Size of Room---Service was great The noise from the street. Instead of bar soap I like bath gel. The trip to TD Garden was listed as 1 mile--That is not walking--maybe b the T
The staff was cordial and helpful.
room was very comfortable location
The rooms were clean and fairly comfortable- breakfast was pretty decent Very basic accommodations - staff was sometimes nice sometimes seemed to be indifferent- when we left we asked if she could call a cab and she did however the cab she called was unmarked he didn't help with bags and there was no meter and he charged us far more than it cost on the cab ride we got in our own. I only mention this because it seemed like this was someone she called all the time and I wouldn't recommend using them anymore. Seemed odd
The first room we were assigned to had beer cans in rubbish and appeared someone had laid on the bed and watch TV after the bed was made up. We told the front desk and we were immediately moved to a clean room and offered several apologies for any inconvenience. I appreciated the help very, very much. not a thing.
Comfortable boutique hotel in a great location right next to the MIT Red Line Stop. Excellent breakfast. Nice 7th floor lounge. Great value! No.
Great location. Spacious room.
responsive staff, comfortable and quiet room. Although close to a "t" stop, the immediate area is bleak.
As an old firehouse, this hotel has great character and is a nice respite from typical chain hotels. The breakfast was excellent and afternoon wine was a nice touch. This hotel provides a wonderful experience for guests and is a very good value. Parking was very tight
The hotel, a former firehouse, has a beautiful feel. The very opposite of a cookie cutter chain hotel. The staff were very friendly, and the room was large and comfortable. The location, in the center of Kendall Square, is difficult to park in. The hotel does have a small underground lot (which is great) but the fit is right. Despite a warning from front desk staff, we still managed to nick the front bumper...
Fantastic rooms - incredibly comfortable, large and provided everything we needed. Great location - right near the subway and 10 minutes maximum from either Harvard Square or the centre of the city. Very generous buffet breakfast and above all, a wonderfully courteous and friendly staff. This is a comfortable and extremely well run hotel. We will definitely be returning! Our only criticism (and it is small) is that the restaurant in the hotel was a little expensive and had a rather restricted menu. However, given the huge range of other places to eat and drink in the vicinity this was not a problem.
The Kendall Hotel offers confortable, silent and clean rooms very close to the Kendall Subway Station.
We went for the 4th of July holiday and felt so comfortable in the small and warmly decorated hotel. Being such a crowded weekend, we never felt overwhelmed due to the hotel being near MIT and no school in session over the summer.
Design of the hotel. It is very cosy to stay in. Very slow elevator. Absence of a teapot.
Friendly staff, great location, Wi-Fi hotspot in every room.
clean smelling, nice decor pillows, lighting
It is quiet, especially on weekend stays. We feel we did not really get the "Delux" King Room, but just a regular "King" size bedroom. So we are not really sure if we got what we had booked and paid for.
muito bem localizado, ao lado metro, quartos novos e limpos, o conceirge é bem orientado, e está situado no bairro mais charmoso da cidade.
Localizacao excelente e preco compativel.Funcionarios prestativos e muito simpaticos.
Qualidade do serviço, boa comida, óptimo ambiente.
Local e qualidade do quarto
Adorei a localização e a vista do meu quarto. Com vista para o rio e ao lado de boas lojas e cafés maravilhosos.
A proximidade do Marriott Copley Place onde estava sendo realizado o Congresso de que participei
Estava convenientemente localizado perto de transportes públicos e hotéis. Os quartos eram muito agradáveis e espaçosos.
Foi uma experiência maravilhosa. Muito tranquilo e com funcionários extremamente simpáticos na recepção, assim como o serviço de manobrista. O estacionamento com manobrista precisa de placas mais claras do lado de fora... Inicialmente achei que era 50 dólares por noite, não um pagamento só.
Hotel muito confortavel e bonito. Incluir café da manhã na diária do hotel.
Excelente localização com bons serviço oferecidos.
Localização excelente. Melhor preço durante uma época muito disputada em Boston, o hotel estava lotado. Ótima sala de exercícios, piscina. Ao lado do Prudential Center, perto de trem e metrô. Banheiros pequenos. Muito frio já que não dava para controlar a temperatura. Tivemos dois quartos e os dois eram muito frio. Os corredores eram ainda mais frios.
Tarek foi excelente na recepção. Estava um caos e ele foi eficiente e agradável. Além disso, Freddie, que comandava o café da manhã como um relógio, é uma figura. Somando isso à localização, este Sheraton é imbatível.
as acomodações do apartamento de esquina. frigobar nos apartamentos