On arrival at the Hotel they tried to charge us 400 euros more then our agreed reservation. This took over an hour to settle. The room where dated and facitities lacking, tv didn't work, Toilet broke every day, toileteries poor, towels and bed linen shabby, damp in the room paint peeling from walls, twice no towels left for use at the pool, no opportunity for children to eat early, lunch stopped at 2pm dinner served at 7pm, very hungry children! Pool attendants rude and dismissive of the children.
Cheap, close to the beach, large rooms, friendly staff, nice pool dirty rooms, poor location, loud
specially I liked the nice gardens, the rooms, the swimming pools, the nearness to the beach and the variety of the menu in the buffe I did not like anything the environment of the night because the music of the bars is listened from all the rooms (we had to change room to be able to sleep, but in the second room we could not sleep either). It is difficult to rest during the night in the hotel.I think that is a hotel to have fun and not to rest.
Location was excellent
Clean, confortable and spacious room. Nice breakfast and dinner. We were allocated to a very loud room at first but agreed to swap room with one in a quiet location facing the gardens. Very happy with the room. The hotel didn't seem to be very busy due to the low sezon.
Good pool/beach. Entertainment good at night. well located in heart of Gumbet. Friendly pool staff Room was terrible - nothing like net picture. Front office staff very unhelpful - in fact I witnessed an almost brawl between customers and Mgr. Way over priced for the standard of accomodation
quiet, friendly environment and personnel
the hotel is very nice, everything looks new, a lot of facilities - indoor and outdoor pool, great spa center, fitness center, hair dresser, spacious accommodation .... altogether great value for money some of the staff was unprofessional (around the pool, on the reception) - they didn't seem to eager to work or did not speak english, except for the client relations, the beach could have been more clean
The beach was the only decent part of this so-called resort. The staff was horrific. We asked to be taken to a restaurant/bar in Bodrum and ended up being taken to a random town where it was clear the hotel staff was coordinating with unsavory restaurant owners to bring business. They pretend they are 5 star but I would give it not even one star, the staff was rude, unaccommodating and spoke NO English. They should not be ranked as a 5 star hotel. This experience makes me question Kayak's business policy as it relates to hotel ratings. I feel completely scammed.
Staff very friendly,great value
The location and the view (after we paid a full extra night rate to get the sea view room) were very good. The food is very poor, chicken and cheap fish and no variety. The restaurant layout is not compatible with the number of guests and much less with bad weather conditions. This hotel would be a good 3 stars, not even close to a 5 stars quality.
nice staff, great accomodation, delicious food, wonderful bars and entertainment they charged me the whole amount of stay on when I checked in. usually hotels hold the amount but not charging the credit card.when we decided to shorten our stay, the hotel management refused at the beginning, then agreed with a condition which charging us one night as no show penalty!!!the matter was solved with booking.com by requesting them to change the dparture date, and finally we got the balance of our payment in cash.
The whole experience made it feel like a special relaxing holiday.The quality of the hotel,food,staff,and facilities were first class.
location - resturants- see views- foods -spa- 3 fioors apartments.shoud have elevators-Service between lobby & rooms is very fair -service between hotel &city is very fair-management in lobby has some difficulties for example you should call more than 10 times to sent somebody to bring your luggage from room to lobby
Hotel muito limpo e sem frigobar. O serviço foi ótima. Gokce foi a assistente pessoal profissional que nos ajudou durante o processo de check-in, ela era muito articulada e profissional. Ela foi uma das poucas pessoas que falava inglês fluentemente e se comunicava muito bem. Nós realmente apreciamos Gokce sendo cordial e atenciosa em seu serviço.
A good amount of the staff spoke English, which is very helpful, there are also inexpensive and fun things to do right outside the hotel. For example a 7 hour boat trip around Bodrum, meal included, for 20 dollars. If you're planning on staying in the hotel for only a few nights like I did, you won't be able to get your monies worth, in my opinion, if you're staying for a week or so, and can afford it, well worth it.
The location was though away from the city center, the beach was nice.It was affordable. Room was small and its facilities were poor
Great location, close to bodrum Marina. No way this Is a 5 star hotel, on its best day it's a 3 star hotel.
The only drawback is the catering facilities. You should allow the option since it is paid for to request these paid for dinners or breakfast to be delivered to the room. It is impossible to find seating especially for dinners and very often tables are reserved and remain empty until the client shows up. This is not proper conduct especially by the staff waiting on the guests. These facilities should be based on first come first serve- No advance reservations!!! See the above. I guess a client should at least have the option not to pay for hALF boerd and eat as he wishes. I paid for half board and paid for every meal I had because so far it has been annoying to try to find seating at your dining facilities
Nothing Awful service. This is not a 5 star hotel, it is 3 star with max 2 star service.
Nice beach, good location and view at Bodrum castle, food's excellent, personnel is very polite and helpful, hotel's close to bus station as well as watertaxi and taxi stations. There's not always enough chaise lounges on the beach, drinks are not included with meals (dinner). It's forbidden to bring food and drinks into the hotel.
- beach, clean sea water; waiters are very prompt to clean the tables; excellent coffee at the bar; tennis; terraces; landscape - this 5* hotel needs a re-evaluation, is rather a 3* clean hotel; same breakfast every morning, no variety, no change in the menu, you have to pay for fresh orange juice at BREAKFAST and dinner (even if half-board paid); not enough elevators on each side of the hotel (very crowded too often); many times either poor communication between staff members, either they do not understand English well, so that messages transmitted differently, wrong, partially; we paid for some items in the minibars we never got - we explained it to reception desk but no result.
Closeness to the beach Front office cannot add or subtract, they are rude, and not responsive .
i like the privacy and relaxed atmosphere and the helpfullness of all the staff
The beach, swimming pool, programmes for the baby, food, and the waiters in the restaurant were realy police and friendly. The stuff in the reception was not polite and helpful, I realy hate the place from the first deal with them, the cleaning of the rooms were very bad and there are insects inside the room.
Location and staff. Food offered is not good at all.
Everything, inaccessible, old, run down, and absolutely a 1 to 2 star room amenities, look and feel. Rooms smell like sewage.
pleasant hotel - all inclusive excellent - no time restrictions on bar, food good quality, but not a huge amount of choice.. Not enough choice for alcoholic drinks. no internet in rooms
Food was excellent and always available which is surprizing for an all inclusive price. Great activities and entertainment every day again all inclusive. The room was small for 3 people but this wasn't a big problem because with so much to do we spent little time in the room.
Not one single thing at wow I liked. The most disgusting hotel I have ever seen. lease write at least 15 words Food disgusting, rooms horrendous, no place to sit at pool too busy, definately not 5 star!!!!!!!!
The Location was Great and the hospitality of the staff was wonderful.The food was excellent especially the Speciality Turkish Restaurant and the Entertainment Team were Superb. The room I was put in could have been a bit better, as in having a single room I was put right at the back and the room was not very big at all.My boyfriend flew in from Brussels and his room was worse than mine, this was the only way of booking it at the time.
The Turkis night spectacle and the beach pontoon. Some whiters are not so kind without tips.
Almost everythi8ng was good enough the coffee