everything ! clean friendly generous comf xxxx nothing xxx
This was probably the best value I have ever gotten on a hotel. It is very nice and has great amenities. I feel bad because it has changed names several times recently, suggesting it is struggling financially. It is out of the center of town, so take that into consideration when making your reservation.
The pool area was beautiful. Good location. Big rooms! Very spacious. Never was able to take a hot shower. I had a little bit of warm water but it didn't last more than about 30 seconds. The ice machine by my room was out of ice all the time. My room door was open when I checked in on Wednesday night and although everything appeared to be okay it did make me a little nervous initially.
Red lion was easy to find, had a nice pool area and the rooms were small but had a cozy feel to them. Our room was very well cleaned so I was happy about that!! The hotel was close enough for us to check out tucson for the first time! Breakfast- ew it was awful, eggs had a powder taste and hard bacon didn't even taste real. I ended up having juice and we went somewhere else for breakfast. Checking in- the girl didn't say hello. I work in customer service should be main priority to make the guest feel welcomed. Then I told her I had reserved a room online she looked it up had me sign a paper without telling me any details to the paper. I read the paper (yes fast) and they charge 50$ to everyone that will come off of your bill at checkout. I didn't know I wasn't told about it. I talked with a different front desk girl and she said oh yeah we do that. Ok...... now it's been 4 days and my bank account goes from the total with the 50$ included withdrawn to credit account to withdrawn again. Why would they put back in the full amount to take it out again. Just credit my account 50$ and be done. Overall if they stepped their customer service and told guests about this fee and fixed breakfast we would come back. But we are going to the Hilton next trip
I was able to stay in a very safe, clean, and luxurious hotel with an excellent view of the valley for the price of an economy motel. The ENTIRE experien from booking the reservation to check out definitely exceeded my expectations! There are NO dislikes! Again, I WILL DEFINITELY be a regular guest on my business trips.
Nice area. Stores and food was close. None.
Very nice place to stay. Excellent facilities including outdoor pool. Happy hour and breakfast were top notch. Room was very comfortable. Very reasonable price. Found out that I could have saved $15 by booking directly with hotel instead of using Kayak.
The room was nicely appointed with a comfy bed and new bedding. Fridge, microwave, and coffeemaker in the room, new-seeming carpet, ironing board, and a good wifi signal even at the extreme corner of the building. Even though my room was close to busy Oracle Road, I didn't notice any traffic noise. The complimentary breakfast was way above average, with lots of hot food options. The pool and hot tub area looked nice, though I didn't use it. The best part is that you can use your room key to access the Platinum Fitness next door, which is a full-sized gym with pool, sauna, and steam room. All in all very nice and a great value. They charge an additional $5.00 facility fee per day, so be aware of that. I felt it was worth it, with the ample breakfast and the Platinum Fitness access that you get.
the room was modern and clean with upgrades of fridge and micro. The breakfast was better than most inexpensive properties and the pool and BBQ would have been great if it had been warmer weather. It was hard to identify the sign from the main road...Oracle RD. The room wasn't really serviced every day but we didn't need much just clean towels and we got them from the desk.
Excellent value for money, good sized rooms, clean and comfortable. Nice breakfast.
Staff was kind to put my elderly parents in close walking distance to breakfast and parking lot.
It is a quiet clean motel in a convenient location, overall a good value.
Amei a vista, serviços, quarto, localização - luxuoso.
Eu amei a equipe e o quarto e a instalação Eu não tenho queixas. Eu queria ter ido durante o verão
Não gostei do USD 20 extra por dia pela taxa de resort
Encargos ocultos para estacionamento com manobrista e um 25/taxa resort dia
*Great location for doing things in southwest Tucson. *Cheerful check in service (however they couldn't tell me if I was pre-paid or not). *In-room dining experience (selecting breakfast off doorknob menu) was excellent and right on time. *Room was clean and nice smelling. *No restaurants have pizza (but in-room dining does). *Was not interested in the Casino ...so didn't like the cigarette smoke leaking into the hotel lobby. *Not 100% sure of this but the pool looked only to be a maximum of 3ft deep? *Was not able to check out via TV from room (even though was told you could). *Never received hotel bill via email.
The food was good, beautifulbpool,rooms!!! The hotel was vwey stinky due to the smoky casino in the center of everything. You cannot go to lunch or dinner (was down for a conference) in the hotel without having to walk through the smoky casino. As a non smoker i suffered from headaches due to this fact.
Service and room. Public areas inviting. Very comfortable surroundings. Loved everything about the Inn. Definitely will return.
Beautiful grounds, comfortable room, great food, friendly staff, everything you could ask for. Nothing
The quality of the staff was outstanding. The front desk staff offered lots of information for us about Tucson. The restaurant, food and service in the restaurant were fantastic.
Although the bathroom is very small, we liked the walk-in shower with bars to hold on to. A handicapped room was not available, and this did fine for us. The pillows are too small and uncomfortable. The bed was not as pillowy as in other BW's, but we had a good night's sleep. We could not figure out how to work the A/C, and there were no printed instructions anywhere in the room, so the room was warmer and stuffier than we like.
Great breakfast, grounds are beautiful and well kept, helpful staff, nice pool area The location and price of the hotel brought noisy and "shady" guests
Very nice place. Very good stay. Great staff. Will definitely return.
Location was close enough to downtown/bars/restaurants that a taxi is about $6. Staff was excellent, everything was very clean. Hot tub was perfect after backpacking the days prior! The pillows were not for me. Kind of lumpy, too small, and too hard.
noise from the trains. too close to the tracks.
This hotel is not only conveniently located, it is clean and com the rooms have been renovated smartly. And they offer free breakfast to order. We would certainly go back.
The staff was both pleasant and professional. When we did have an issue with our room air conditioner not cooling, we were moved a few rooms down to a new room. We had a noise complaint on the room next to ours, we notified the front desk...handled -- done. While the facilities were nice, they were outdated. I think the Best Western Company should spend some of corporate's money on making the updates. I know the company would make its money back tenfold.
The room was okay. I had a room that did not have a forward facing window, so I felt much safer than I think I would have if my window faced the sidewalk. I liked that the shampoo, conditioner and soap was not in small bottles but in a dispenser on the wall. The breakfast was very nice. Construction blocked entrance, no detour signs to get access, had to figure out how to get in the parking lot. There is no elevator, this is inconvenient for those traveling with large luggage or if someone has a hard time with stairs.
That it was near downtown. First off we had no use of the pool which is an important part. The breakfast offered would be worth going and spending the extra money anywhere else. Server was just going through the motions not the nicest. The bed seemed like it was going to break. The carpet was wet. We had someone try to come in our room. The bar left a lot to be desired. It is just not when the hotel is portrayed to be.
clean, near to my activities trains going by whistling every 30 minutes all night long they put earplugs in the rooms it's so bad!!!
Location was close to the Univ of AZ Front desk clerk on Saturday night (Anna, Annette?) was exceptionally rude. Just nasty. There was also no visible security and people openly sitting in public areas smoking ganja.
It was comfortable and clean. The reason why we went was to have a nice day by the pool and just relax, pool was dirty green water not clear at all looked like algie we didn't swim at all supper disappointed about that
The pool was great! The staff was super friendly and the shuttle is super convenient! We never got our room cleaned once, the sign was changed to " please make up room" and we never got it made up. We even had to ask for clean towels. Also the pool was over crowded with a bunch of kids and they were being super loud and rude.
Nice staff...helpful and polite Garden blower at 7:00am...not a good idea!
We got in late to the airport and the shuttle arrived quickly after we called. The hotel was quiet and the bed was very comfortable. The free breakfast was excellent. No complaints at all; would definitely like to stay there again.
Staff was amazing. Very attentive and kind I had to stay in a room far away from other people in our group but not really much hotel could do because they were full that weekend.
Out of the way location, great landscaping, staff were great (minus one person at the desk who sadly had the most direct effect on my trip (room selection etc)), the property buildings etc. could be amazing if spruced up/maintained properly, great water pressure, Room was as clean as it should be, VERY Noisy, no truth in advertising (or perhaps it was just terrible customer service from one person). Its like they took all the things they think people want in a resort vacation and focused on that- then ignored the basics i.e. my room had a wine chiller (the size of a mini fridge and useless for me on my trip), but no mini fridge- [standard for all hotels everywhere]. So I called about it and they brought a fridge up and left it on top of the food area (an ugly and lazy solution). The mini coffee pot made the whole room smell a little moldy... the tiles aren't properly grouted so some actually move out of place underfoot (I'm a tiny female!). They 'upgraded' me to a poolside room thats supposed to be more updated? it was loud and unpleasant- all I really wanted was some peace and quiet and maybe if i was lucky a glimpse of the mtns- fail on all accounts.
The room was spacious and well-equipped. Getting to my room was a little difficult, considering 2 rolling pieces of luggage and a laptop bag. As was getting it to my car when I checked out. But I could have asked for help. The bedside light needed to be fixed and the minifridge shelves were damaged. Not a major gripe; but enough so that perfect was not applicable.
When we checked in I was expecting a regular room but instead was pleased to find it was more like a mini suite with a sitiing area and mini bar and a bathroom and vanity area outside of bathroom which was very helpful for two people getting ready at the same time. Very spacious for two people with a beautiful view of the golf course. The pool was very inviting and clean. The grounds were beautiful ! We golfed at the omni's two courses while we stayed. Enjoyed having a cocktail at Legends after a round of golf. Staff was always helpful and courteous. Thoroughly enjoyed our relaxing stay at the Omni!
The Staff, cleanliness and comfort Spa needs updating and improvement on bathroom amenities
Excellent service. Friendly and helpful. I really like this property. Very good value and I love the spa too. I was a bit far away from the main property which made it difficult to get to. The streets need to be repaired and had to watch my ankles. I decided to w as lk where the golf cart road which was much easier to walk on.
Very clean, well manicured facilities. The updated rooms were spacious, well designed, and very comfortable. More importantly, the staff friendly, the pool warm and the AC cold. I intend to stay here on my future visits to Tucson. None.
The facilities were obviously old and had not been up to date and repaired. There was no refrigerator and microwave. The TV was a fairly small tube type. The lavatory sinks were cracked. The room and surroundingsee needed cleaning, and the pavement was in desperate need of repair.
O café da manhã era bom e a localização para o aeroporto era excelente O microondas não funcionava a menos que a geladeira fosse tirada da tomada. As camas eram duras. Junção da janela suja, com traça e moscas mortas nela. O chuveiro ficou sem água quente para a minha família... A gerente da manhã era rude. (Val)
Café-da-manhã foi de alto nível. Funcionários simpáticos. Valor para o preço foi excepcional.
Hotel restaurant service Monday morning was horrible. I retrieved my own place mat and utensils. No coffee was offered. And only when I was getting up to leave did the waitress approach me. There were two waitresses working and not that busy.
The location of this resort is amazing and beautiful. The service and staff were very accommodating and helpful with any and all requests. The pool was clean and refreshing and we found it to be a great place to take young kids. Lots for them to do. The movie in the pool night was a perfect idea! The rooms are a little outdated but still clean. The beds were not very comfortable and probably need to be updated as well.
the hotel staff was accommodating and fixed a double booking my kayak. I was very unhappy with the kayak service, their price is no better and calling the hotel directly and I have better room choice with the hotel directly. Kayak screwed up my last name reminding my middle and last name so thatthe hotel could not find my reservation. This led to a double booking and a possible double charge but staff at the hotel had to fix it I love this hotel and we'll stay again I will never use kayak again.
The location is amazing and the view is incredible. Im accustomed to 4 and 5 star hotels and I guess at a certain pracie point you expect a certain level of courtesy and customer service and my experience was the worst I have had at the check in. They didnt have a room ready for me for 3 hours past my attempted check in and did not give any good info, right after requesting a refund to go to another resort I suddenly got a room well past check in time.
We were there for 3 nights over Thanksgiving- second year in a row. We had two dogs- large and small- no problem. Weather was high 70's, lot's of families in the multiple pool areas. Seems to be a good place for families. Ate breakfast there 3 days. Excellent staff and breakfast selections. Great locTion and views. We had a handicapped bathroom. Shower curtain hung out over the rubber water diverted and bath mat and surrounding floor was soaked every morning.
I liked the rooms and surrounding grounds plus the activities for children. Dining is too expensive to eat there. We went elsewhere. The waterslide was not as represented..very small! And the pool slide hours were not suitable for the late hour of check in and early hour of check out. no free waters were given at check in.
The "full" breakfast was considerably less than full as far as I am concerned.
We came to the Hampton Inn in a state of anxiety following the sudden onset of severe dehydration and a need to sort out health care , a search for new airline tickets and a need to communicate with family at home. From the moment we walked in the front door until we left the following morning the staff showed genuine caring and incredible patience. From the driver of the Van to the front office manger, Brittney Johnsen the we received thoughtful service that included an appreciation of our emotional state and eagerness to return home. . Eleanor There was nothing not to like.
The bed was comfortable, room was clean. The staff was nice and efficient . The breakfast was good, though a bit cold.
Beds were comfy and front desk was pleasant. I was put in a handicap room with my young child. This was hard due to lower door handles and room thermometer as easy access to his little hands. Also made bathing hard with the shower only set up
The staff was as accommodating as a 5 star hotel. They did everything to accommodate our multiple needs.
romantic setting, isolated pool area on second floor, clean room, easy check in and out
Staff and pricing was good There was blood all over the bed sheets and you could tell they had not been washed and the smoke detector was hanging by one wire from the ceiling
The service at the breakfast on the executive level was very poor.
Old dirty, dirty carpet, walls, needs remodel bad
Horrible guest service. Unable to sleep all night. Kids running up and down hallways slamming doors. Pool had cans and pizza in it. Jacouzzi had sunflower seeds and cans in it. When I booked it said breakfast was included. It wasn't. When I some to management about all the above only response was I am sorry. No compensation for lousy stay and no rest. No changing our room to a quieter one. Next time I will go to a cheaper hotel. At least they try and make things right. Bad bad Hilton.
Quick check in process Requested a great view when booking the room & received a room with a view of a tree outside.