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Staff very helpful and friendly. Rooms spacious, comfortable, we had single king bed, plenty of pillows and extra blankets available. Small room refrigerator worked fine. Excellent internet special on room through Orbitz, but $60 per day in added fees (these were disclosed on web, no surprises). Cheaper to get rooms than pay daily rate for Atlantis facilities, use of Atlantis allowed day of sign-in and sign-out. Breakfast adequate, nothing exciting. Plain white bagels, the usual scrambled eggs and self-bake waffles, limited fruit and juice. Would like healthier and more diverse options.
The access to Atlantis resort. Excellent location. Wi-Fi available. Modern rooms with all conveniences you may need. Ability for quick check-out on last day. Breakfast was not fantastic and not really large enough venue for serving breakfast for so many people; room was not serviced while I was there; there were additional charges ($20 a day for energy + service + 20% tax) I had not realized I would have to pay until I got to the hotel (my fault for not checking but still a nasty surprise), check-in only at 3pm (quite late) although the hotel has a luggage storage room and they were kind enough to provide the pass to Atlantis so one could wait there until 3pm. For me, staying in a hotel with so many rooms is a bit impersonal when there are charming, characterful hotels across in New Providence but I had made that choice for something different.
Clean comfortable rooms walking distance to ferries iand excess to Atlantis. Breakfast and Wi-Fi included as well as access to Atlantis .
Hotel was terrible. Staff was rude and unhelpful about everything. Rooms and facilities are motel quality are best. Food was literally uneatable. Don't waste your time or money on this one. Not much less expensive than Atlantis beach tower, which is better option.
Good location on the island Restaurant
Day pass to atlantis included Everything ok
Tudo, boa localização, ótima praia e equipe. Não muito caro e fácil de pegar o ônibus. A barraca de Daiquiri era incrível. Nada, apenas as reformas que não terminou em todas as instalações, mas não foi um inconveniente.
Horrível. Nada funcionou. A equipe foi hostil.
Tried to get room early but was categorically told check in at 4! No discussions ! When I got to room , door was chipped, A/C didn't work properly . Beach is ok but huge construction next door . Staff overall was not very accommodating. Wouldn't come back If you get a low rate , have a short stop over and don't care about service this is a good place
Staff was very friendly Hotel is tired
Álcool à vontade. Todo o resto. A localização do hotel é longe de tudo. A comida era medíocre. Toda a instalação em si era muito velha. Precisa urgentemente de reformas e eles estão enrolando o máximo que podem. Definitivamente eu não ficaria aqui. Fique no Melia! Lugar incrível e acabou de ser reformado. Também tem tudo incluso. Confie em mim!
We loved the staff. everyone was very accommodating. the food was excellent and all of the servers were great!! The pools were awesome and so was the beach!! We loved the private Island. The water was beautiful. We wished that the private island was open later than 4:00PM. We were told that they stocked Bacardi Rum, but they did not. The Piano Bar should be open later than 11:00PM. That way you could have the loud music at Crickets and the Piano music for the other crowds. We were told by the reception when checking in that they would stock our room with alcohol, but this never happened. It would have been nice to have a cocktail in the room. The butlers would reserve all of the chairs for guests, but we noticed everyday that many of the chairs were never used, so other guests could not get a good seat.
1. The staff is out of this world....Love the people. 2. The other facilities and amenities. 1. TV didn't work and was never fixed or replaced over a 3 day stay. 2. Room smelled (moldy) and yes I know it's the Bahamas. 3. Bathroom switch shorted out and all the power was gone....getting from the shower and dressed to call engineering was a trip. 4. Place is aged 5. We were greeted with left over cleaning stuff (I hope) in the toilet...made the smell worse.
The staff are very helpful, kind, courteous. A senior couple, we needed a fridge for our meds and there was no extra charge. The breakfast buffet in Royal Towers near the Dig was superb...pricey, but Superb. Excellent maid service, early and efficient. The library is an excellent addition. Water view was just rooftops of the Barbeque Restaurant, a wilted palm tree, and a stagnant pool of stingrays and tortoises...ocean is visible only in the distance by leaning over the balcony. Too many taxes and extra fees. No screens on patio doors. Loud bathroom fan that must be on whenever the light is on.
I liked the fact that they had everything there, casino, clubs, food. The service was good, they treat you well ( the men treat you better than most women) .Some men who work there are so nice they call you princess. The bathroom was making a weird sound when we first arrived, itt took them a day to fix it. That noise didn't let me sleep well for a day.. Also the food is overpriced and not that great for the price
Everything about the Atlantis was great. How expensive everything was. We ate at the Buffett style restaurant and it was close to two hundred dollars for the wife and I. It was 100 for the two of us just for breakfast. It was worth it. Just make sure you budget at least a grand for food and beverages like we did for our 5 night stay.
Water park was great (slides, pool, beach), the aquarium was really cool. The food was generally good. EVERYTHING IS OVERPRICED. Service is terrible. They didn't come to clean our room for 2 days (after we complained), TV was static, mini bar empty and fridge wasn't even connected. Tip is included in everything so they don't really care about customer service. No one knows anything there. They're just there to rip you off. They kick you out of the pools before they're even supposed to close. There's practically no late dining options, everything closes at 10pm. This place is for families, there isn't any night life. Everything is dead outside by 8pm. We made the best out of it and still had fun but will not be coming back here again. I expected a lot better for the money we paid.
The whole setup. Great place to vacation. Room had a wonderful view. Beaches were nice and clean. Rapid water ride was really fun for all ages. Aquarium was really nice and beautfully done. CThe entire staff was very polite and helpful. On the down side. Food was very expensive. Not much night life. Casino machines were far to tight, so not fun to play.
The only thing I liked was the history of the hotel. The best part was leaving! Reception area was small. Hotel was not family friendly. Bedding and furniture was old and musty. Housekeeping sprayed the bedding down with lysol as soon as we checked into the room without being asked to. As if they knew it wasn't clean.
I did not like anything. i paid and booked on Kayak and they did not hold a room! Did you hear me? in another country with no room! Can you imagine, paying, flying to another country during their peak season and not having a room? To make it more insane, I called and spent 27 minutes on the phone with Kayak and they still have not processed a refund. They actually have a note in the system that confirms the hotel does not have a room and have yet to process a refund as they are waiting on the hotel to confirm..... again..... 100% the worst travel experience i have had.
Unique hotel with a nice deck with a great view of the ocean. The room was clean. The hotel advertised a restuarant yet when we got there after a long day of travel we found it was closed on Sunday. We asked what was around and was told we had to take either a 15 min/$$ taxi ride to town and try to find something or walk down to the beach about 15mins in the dark to another hotel's restuarant! Neither were good opinions. The girl at the desk was not helpful at all, giving us no suggestions. Our room was clean but the lock was broken on the French doors leading to the shared balcony (a big wrap porch that circled the whole building), the lamp by the side of the bed was broken, falling off the wall, no air conditioning and the ceiling fan didn't work. We walked through the "garden" and the small pool looked more like a pond! Green! This was only a one night stay to be close to the airport but it was way to much money for what we got!
Although the room was booked with an accepted credit card, they demanded cash when the traveler tried to check in, and refused to allow him to stay. They refused to utilize the credit card they accepted by phone for room payment, refused a different credit card he had with him, and because he was unable to pay cash he was turned away with no where to stay, in a strange and dangerous city, alone. Terrible experience.