Very good customer service. The hotel is very quaint with old world charm and elegance.
Great location (near subway), great facility (old mill, of course), fantastic buffets. Our room was too hot. We ensured fireplace was off - still too hot. We turned off, yes, entirely off, the thermosat in mid-December - still too hot. We then opened both windows in mid-December - still too hot. Ultimately I turned on A/C at 4 am.
Front desk staff were rude and unwelcoming.
Superbe endroit, très agréable et bien situé. Il y avait des chsveux sur les murs de la douche...Mais ça a été nettoyé rapidement
The old world charm was amazing! Hotel employee at the front desk was extremely helpful with directions, obtaining Raptor basketball tickets, and the bike rental. Loved the free parking and the free breakfast each morning. Our stay was top-notch!
Suíte com layout muito confortável. Não poder controlar a temperatura no quarto: ventilador com ar gelado o tempo todo. Buffet de pequeno-almoço limitado para o preço. A equipe não oferecia mais café. A torrada francesa era muito fina e não era saborosa.
Foi incrível Nada
The breakfast buffet was wonderful. Room was spacious and nice. Very nice flat screen TV. Super friendly and helpful staff. Free shuttle service from the Toronto airport. No negative experiences.
a clean simple and quite place which the value deserve, thank you not at all
Staff was very kind.
Booked alarm call failed to materialise - crucial when catching a flight! Extremely noisy with poor insulation between the rooms. Breakfast not up to Best Western standard - plastic plates and cutlery with little choice of food. Jacuzzi - far too hot to even get into.
The Resturant next to the hotel. Nice food And we had trouble with our wifi and Toliet both were attended to quickly and efficiently Thankyou to both men :)
The staff were very welcoming, the beds were extremely comfortable and the food was great
The location near the airport, the staff, the service and the qualtiy of the room.
We enjoyed being out of the city. There was public transport into the city close at hand. We did not like the manager.
Convenient to airport and to my business meeting. Clean, friendly staff, easy check in and check out, shuttle service
location was great i enjoyed having a fridge and microwave in the room,beds were comfortable, and the continental breakfast was very good thanks, the hottub could have been warmer and maybe a tv or music in the room to add to the experience.
I like the clean, quiet, laundry facility, staff, overall a very nice place to stay. It would be nice to have a small kitchenette facility - like a sink, toaster, kettle.
the bed was very comfortable, bathroom and room in general were very clean not a good selection at breakfast
Restaurant for dinner & breakfast were excellent
The sheets smelled fresh and the room was clean. parking is too expensive considering you are not downtown Toronto
-cleanliness -front desk staff: helpful, courteous, welcoming -location: easy access from 401, garden setting by pool -pool/fitness area -quality of food -outdoor seating for lunch -price of food/drinks/alcohol -confusion of services during conference: food tables set up in crowded area, stations were set up late, some staff rude and did not function well as a team -needed more seating for lunch ***people who did not stay overnight were not charged for parking, I was charged $19.00 ???
All was good at the hotel Please inform the client to bring "both pages" of the confirmation sheets before leaving home, because the hotel need the page with the voucher on. If you dont bring it you have to pay regular price instead.
Very conveniently located in the airport, nice staff. There was nothing to not like
its proximity to the airport..... and you can feel relax, calm, and warmth!!!!!!! especially when you come from a long flight and just need to rest.....
very comfortable - best on the 3 week trip bell man had an attitude and difficult to understand froeign restaurant staff
Location Very poor climate control, noisy fan coil units, lack of temperature control for shower. Bathrooms fixtures old and have to be replaced. Unworthy of a Westin brand.
Hotel needs desperate renovations in the hallways, rooms and elevators. Lobby is nice
Convenient to airport, Comfortable clean room with individual climate control. parking lot was full so it would have been nice to know that before I spent 15 minutes looking for a spot. A sign indicating alternative parking would have been helpful . I was allowed to park in a valet spot - very appreciated!
Nice room, comfortable bed, friendly helpful staff. It was also nice that the NHL had their scouting combine in the hotel! The halls are quite dated.
Soluess aiport hotel
Cleanliness of the room; location Daily parking charges are much higher than other hotels in the area. Refrigerator in room that was to keep things cool, not cold, was actually hot some mornings.
Very friendly staff, clean, spacious rooms, great Pool! Enjoyed our stay, highly recommended.
bed /renovated room was wonderful. shuttle service prompt and very friendly. dust bunnies flying around my bedroom floor, the dining area being very underwhelming. (no atmosphere)
Comfortable room, nice pool and a sauna. Hallway wallpaper was peeling and rugs stained; however, the hotel is in the process of renovating, and the room we had was very nice.
location to the airport
Bedbugs... Need I say more? The staff handled the situation quickly and professionally, so hats off to them for that. A exterminator was brought in within an hour, which is a great response.
Genuinely friendly staff made it a pleasure to interact with them. Would consider staying here again, based on the staff alone. Great breakfast choices. Evening receptions of appi's & non-alcohol bevy's (or paid for alcohol drinks) was a pleasant surprise. Restaurant options within walking distance. It seemed pillows were traded out mid stay, for perhaps new ones, which were too puffy. Certainly not a "stay breaker" though.
The hotel is very close to the airport, and they have bus shuttles running until late. Staff very friendly, rooms big and comfortable. Everything you need from an airport hotel is here... rooms could be more sound proofed
The location was close to the airport since we had early flights and the shuttle was on time and efficient although the front desk did tell us we would not be making any stops but indeed make one stop at another hotel to pick up another couple. The bed was squeaky (recallit was room 207), which the front desk acknowledged and apologized for. However it was the cleanliness of the bathroom that was more of a concern--the bench in shower with towel on it has some hair on it.
clean, comfortable, nice nice staff, reasonable.
staff and room location
Limpo Teve que mudar de quartos.
Location and Comfortable room and well informed, helpful staff
Quarto amplo. Check out para acerto da conta, lançamento do custo do café da manhã na conta apesar de ter sido pago em espécie no próprio restaurante.
A localização(perto do aeroporto) e a suite...maravilhosa! Não
quarto amplo e confortavel; estacionamento
O tipo do apartamento, bem completo com microndas, cafeteira e torradeira, toda a infraestrutura para ficar mesmo. So a demora no atendimento do restaurante. Demoramos 2 horas e mei para ser atendido.
The room is big, confortable and clean. The bed is wonderful ( room 1107 ). The bus (free) from the hotel to airport and from the airport to hotel. I only suggest this hotel to people that need to stay nearby the airport. The services aren't good. Brasileiros: Não espere bons serviços: internet paga e funcionários do hotel despreparados para dar informação ( recebi uma orientação errada de como chegar no centro de Toronto).Sugiro não utilizarem o restaurante do hotel (Graffitis): em toda a cidade de Toronto, só encontrei funcionários mal humorados apenas neste restaurante. Também, sugiro que não tomem café da manhã lá. Vc vai pagar CAD 10,5 por uma xícarade café (fraco), ovos e torradas. Quando chegarem no aeroporto de Toronto, procurem pelo ônibus do hotel que te leva grátis para o hotel.
Quarto foi grande, brilhante e limpo.
Do espaço da suíte, o quarto era realmente muito bom. Uma loja de conveniências mais qualificada para servir os hóspedes que não quiserem comer no restaurante.
Perto de tudo, preço bom, os banheiros são bons. A piscina tem tantos produtos químicos que nossas roupas de banho perderam as cores
Excelente equipe! Excelente! Prestativa! É um quarto de hotel de 1,5 estrelas com um banheiro 2,5-3 estrelas. A única coisa ótima no quarto é o banheiro. Os corredores têm placa de proibido fumar mas o corredor todo tem cheiro de fumaça. E o ar condicionado é 1 estrela.
As camas eram surpreendentemente boas O ar-condicionado no quarto não estava funcionando, estava 30 graus lá fora.
O preço foi excelente, 73,00 depois de impostos. A equipe era amigável e profissional. O ar-condicionado era barulhento, mas eu trouxe tampões de ouvido, então tive uma ótima noite de sono. O hotel está localizado próximo à 401, então eu podia ir rapidamente a onde quisesse. Vou usar o KAYAK novamente.
A equipe foi tão gentil, amigável e útil. N/A
O lugar, a localização, e a cama era confortável Nada, tudo foi bom
A distância até o aeroporto, o transporte gratuito e o custo benefício.
Bom preço para o hotel, utilizando os preços no KAYAK. A cama era confortável. O quarto era um quarto para não-fumantes, mas havia um forte cheiro do produto de limpeza que foi usado para limpar. Algumas funcionalidades do quarto não funcionavam, a televisão estava faltando canais, um dos telefones não funcionou e o vaso sanitário estava quebrado. Você podia ouvir pessoas nos corredores andando e conversando.
Como passei só uma noite , gostei de jantar no hotel sem ter que sair para outro lugar e me surpreendi com a qualidade dos pratos. Gostei de tudo
Levou mais de uma hora e meia do momento em que liguei pedindo o traslado do aeroporto até o momento em que realmente me deixaram no hotel. O quarto fedia a tabaco embora fosse um quarto para não fumantes. Instalação relativamente suja. O restaurante estava fechado quando eu cheguei devido ao atraso deles, e não havia outras opções de alimentação na área.
Rooms newly renovated. Everything other than the room was in a state of complete chaos. The walls were torn off, there was exposed mould, there were exposed wires... crazy. I've never seen anything like it in an open for business.. business. In the room, it looks like they got an awful contractor. Everything was nice, but just slightly off. e.g. the heat would not turn off, the shower door rolled open on its own, etc.
Location, comfort and cleanliness, good sleep were all quite satisfactory. Prakag at the front desk seemed to be very deceptive and maliciously misleading in his information to my wife and I. We had a confirmed reservation for May 4th. 2016. However he directed us to phone the reservation agent to cancel our reservation for that date, because he was unable to guarantee it. For reasons unknown to us he was apparently deliberately and maliciously attempting to mislead us. Fortunately another hotel staff upon checking out on April 20th confirmed our reservation for May 4th, but at a higher rate. We were terribly disappointed.
I have never had to pay an additional fee to park at the location I am already paying to stay at. absolutely ridiculous! and no shampoo or conditioner in the rooms. you will have to pay for every extra little thing you will need if you stay here. and my air conditioner didn't work. they sent someone to fix it who managed to turn on the fan to blow the hot air around. the hall was cooler than my room. very uncomfortable stay. additional fee to park on site no toiletries broken air conditioner
Very affordable and better then most hotels that cost double the price! Clean, attractive looking hotel with a great price very comfortable stay would recommend. Only stayed for layover stole in Toronto but couldn't ask for any better
It was close to the airport and affordable. No concerns.
Free WIFI Two of the front desk staff were on the phone ignoring that i was there waiting for a while to checkout. I been in many Travelodge hotels particulary in The States and I had free continental breakfast while this one didn't have and I was expecting too.
location ,price ,ease of registraion and check in and internet avilability having to pay for parking
Nothing special but a good place to sleep. No complaints. Nothing special but a good place to sleep.
location and cost 1. No three prong power outlet for laptop just a two prong extension cord from behind the TV center. 2.The shuttle bus badly needed engine repairs. The fumes inside the bus were sickening.
The airport shuttle is polite and punctual. Dogs are welcome
The rug was dirty, there were not enough covers on the bed...froze all night, and the internet didn't work.
Close to the airport Run down conditions in the room (#1110) - bathroom cracks in floor, tub, chipped counter top, shotty repair jobs. Overall outdated interior.