Front desk staff were rude and unwelcoming.
Superbe endroit, très agréable et bien situé. Il y avait des chsveux sur les murs de la douche...Mais ça a été nettoyé rapidement
The old world charm was amazing! Hotel employee at the front desk was extremely helpful with directions, obtaining Raptor basketball tickets, and the bike rental. Loved the free parking and the free breakfast each morning. Our stay was top-notch!
Very good customer service. The hotel is very quaint with old world charm and elegance.
Great location (near subway), great facility (old mill, of course), fantastic buffets. Our room was too hot. We ensured fireplace was off - still too hot. We turned off, yes, entirely off, the thermosat in mid-December - still too hot. We then opened both windows in mid-December - still too hot. Ultimately I turned on A/C at 4 am.
Suíte com layout muito confortável. Não poder controlar a temperatura no quarto: ventilador com ar gelado o tempo todo. Buffet de pequeno-almoço limitado para o preço. A equipe não oferecia mais café. A torrada francesa era muito fina e não era saborosa.
Foi incrível Nada
Convenient to airport and to my business meeting. Clean, friendly staff, easy check in and check out, shuttle service
The breakfast buffet was wonderful. Room was spacious and nice. Very nice flat screen TV. Super friendly and helpful staff. Free shuttle service from the Toronto airport. No negative experiences.
location was great i enjoyed having a fridge and microwave in the room,beds were comfortable, and the continental breakfast was very good thanks, the hottub could have been warmer and maybe a tv or music in the room to add to the experience.
We enjoyed being out of the city. There was public transport into the city close at hand. We did not like the manager.
Booked alarm call failed to materialise - crucial when catching a flight! Extremely noisy with poor insulation between the rooms. Breakfast not up to Best Western standard - plastic plates and cutlery with little choice of food. Jacuzzi - far too hot to even get into.
The Resturant next to the hotel. Nice food And we had trouble with our wifi and Toliet both were attended to quickly and efficiently Thankyou to both men :)
the bed was very comfortable, bathroom and room in general were very clean not a good selection at breakfast
I like the clean, quiet, laundry facility, staff, overall a very nice place to stay. It would be nice to have a small kitchenette facility - like a sink, toaster, kettle.
The staff were very welcoming, the beds were extremely comfortable and the food was great
a clean simple and quite place which the value deserve, thank you not at all
The location near the airport, the staff, the service and the qualtiy of the room.
Staff was very kind.
its proximity to the airport..... and you can feel relax, calm, and warmth!!!!!!! especially when you come from a long flight and just need to rest.....
The sheets smelled fresh and the room was clean. parking is too expensive considering you are not downtown Toronto
All was good at the hotel Please inform the client to bring "both pages" of the confirmation sheets before leaving home, because the hotel need the page with the voucher on. If you dont bring it you have to pay regular price instead.
Very conveniently located in the airport, nice staff. There was nothing to not like
Restaurant for dinner & breakfast were excellent
-cleanliness -front desk staff: helpful, courteous, welcoming -location: easy access from 401, garden setting by pool -pool/fitness area -quality of food -outdoor seating for lunch -price of food/drinks/alcohol -confusion of services during conference: food tables set up in crowded area, stations were set up late, some staff rude and did not function well as a team -needed more seating for lunch ***people who did not stay overnight were not charged for parking, I was charged $19.00 ???
Convenient to airport, Comfortable clean room with individual climate control. parking lot was full so it would have been nice to know that before I spent 15 minutes looking for a spot. A sign indicating alternative parking would have been helpful . I was allowed to park in a valet spot - very appreciated!
Very friendly staff, clean, spacious rooms, great Pool! Enjoyed our stay, highly recommended.
Comfortable room, nice pool and a sauna. Hallway wallpaper was peeling and rugs stained; however, the hotel is in the process of renovating, and the room we had was very nice.
Cleanliness of the room; location Daily parking charges are much higher than other hotels in the area. Refrigerator in room that was to keep things cool, not cold, was actually hot some mornings.
location to the airport
Location Very poor climate control, noisy fan coil units, lack of temperature control for shower. Bathrooms fixtures old and have to be replaced. Unworthy of a Westin brand.
bed /renovated room was wonderful. shuttle service prompt and very friendly. dust bunnies flying around my bedroom floor, the dining area being very underwhelming. (no atmosphere)
Soluess aiport hotel
Very nice hotel with excellent staff, Removed internet and parking charges which was a nice surprise. Room was reasonable price considering downtown prices. Parking expensive for the area and internet wifi should be included in price of room.
Hotel needs desperate renovations in the hallways, rooms and elevators. Lobby is nice
Nice room, comfortable bed, friendly helpful staff. It was also nice that the NHL had their scouting combine in the hotel! The halls are quite dated.
The location was close to the airport since we had early flights and the shuttle was on time and efficient although the front desk did tell us we would not be making any stops but indeed make one stop at another hotel to pick up another couple. The bed was squeaky (recallit was room 207), which the front desk acknowledged and apologized for. However it was the cleanliness of the bathroom that was more of a concern--the bench in shower with towel on it has some hair on it.
staff and room location
clean, comfortable, nice nice staff, reasonable.
The hotel is very close to the airport, and they have bus shuttles running until late. Staff very friendly, rooms big and comfortable. Everything you need from an airport hotel is here... rooms could be more sound proofed
Genuinely friendly staff made it a pleasure to interact with them. Would consider staying here again, based on the staff alone. Great breakfast choices. Evening receptions of appi's & non-alcohol bevy's (or paid for alcohol drinks) was a pleasant surprise. Restaurant options within walking distance. It seemed pillows were traded out mid stay, for perhaps new ones, which were too puffy. Certainly not a "stay breaker" though.
Bedbugs... Need I say more? The staff handled the situation quickly and professionally, so hats off to them for that. A exterminator was brought in within an hour, which is a great response.
A localização(perto do aeroporto) e a suite...maravilhosa! Não
Do espaço da suíte, o quarto era realmente muito bom. Uma loja de conveniências mais qualificada para servir os hóspedes que não quiserem comer no restaurante.
quarto amplo e confortavel; estacionamento
Quarto foi grande, brilhante e limpo.
O tipo do apartamento, bem completo com microndas, cafeteira e torradeira, toda a infraestrutura para ficar mesmo. So a demora no atendimento do restaurante. Demoramos 2 horas e mei para ser atendido.
Location and Comfortable room and well informed, helpful staff
Limpo Teve que mudar de quartos.
Quarto amplo. Check out para acerto da conta, lançamento do custo do café da manhã na conta apesar de ter sido pago em espécie no próprio restaurante.
The room is big, confortable and clean. The bed is wonderful ( room 1107 ). The bus (free) from the hotel to airport and from the airport to hotel. I only suggest this hotel to people that need to stay nearby the airport. The services aren't good. Brasileiros: Não espere bons serviços: internet paga e funcionários do hotel despreparados para dar informação ( recebi uma orientação errada de como chegar no centro de Toronto).Sugiro não utilizarem o restaurante do hotel (Graffitis): em toda a cidade de Toronto, só encontrei funcionários mal humorados apenas neste restaurante. Também, sugiro que não tomem café da manhã lá. Vc vai pagar CAD 10,5 por uma xícarade café (fraco), ovos e torradas. Quando chegarem no aeroporto de Toronto, procurem pelo ônibus do hotel que te leva grátis para o hotel.
Perto de tudo, preço bom, os banheiros são bons. A piscina tem tantos produtos químicos que nossas roupas de banho perderam as cores
Excelente equipe! Excelente! Prestativa! É um quarto de hotel de 1,5 estrelas com um banheiro 2,5-3 estrelas. A única coisa ótima no quarto é o banheiro. Os corredores têm placa de proibido fumar mas o corredor todo tem cheiro de fumaça. E o ar condicionado é 1 estrela.
A distância até o aeroporto, o transporte gratuito e o custo benefício.
A equipe foi tão gentil, amigável e útil. N/A
Levou mais de uma hora e meia do momento em que liguei pedindo o traslado do aeroporto até o momento em que realmente me deixaram no hotel. O quarto fedia a tabaco embora fosse um quarto para não fumantes. Instalação relativamente suja. O restaurante estava fechado quando eu cheguei devido ao atraso deles, e não havia outras opções de alimentação na área.
Como passei só uma noite , gostei de jantar no hotel sem ter que sair para outro lugar e me surpreendi com a qualidade dos pratos. Gostei de tudo
O lugar, a localização, e a cama era confortável Nada, tudo foi bom
O preço foi excelente, 73,00 depois de impostos. A equipe era amigável e profissional. O ar-condicionado era barulhento, mas eu trouxe tampões de ouvido, então tive uma ótima noite de sono. O hotel está localizado próximo à 401, então eu podia ir rapidamente a onde quisesse. Vou usar o KAYAK novamente.
Bom preço para o hotel, utilizando os preços no KAYAK. A cama era confortável. O quarto era um quarto para não-fumantes, mas havia um forte cheiro do produto de limpeza que foi usado para limpar. Algumas funcionalidades do quarto não funcionavam, a televisão estava faltando canais, um dos telefones não funcionou e o vaso sanitário estava quebrado. Você podia ouvir pessoas nos corredores andando e conversando.
As camas eram surpreendentemente boas O ar-condicionado no quarto não estava funcionando, estava 30 graus lá fora.