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Very good customer service. The hotel is very quaint with old world charm and elegance.
The old world charm was amazing! Hotel employee at the front desk was extremely helpful with directions, obtaining Raptor basketball tickets, and the bike rental. Loved the free parking and the free breakfast each morning. Our stay was top-notch!
Superbe endroit, très agréable et bien situé. Il y avait des chsveux sur les murs de la douche...Mais ça a été nettoyé rapidement
Front desk staff were rude and unwelcoming.
Great location (near subway), great facility (old mill, of course), fantastic buffets. Our room was too hot. We ensured fireplace was off - still too hot. We turned off, yes, entirely off, the thermosat in mid-December - still too hot. We then opened both windows in mid-December - still too hot. Ultimately I turned on A/C at 4 am.
Staff were courteous and helpful. The booking process with kayak. I was charged in US funds and at no time during the booking process was that indicated. It was only after the booking was paid for and confirmed that I was advised the charges were in US funds. I would have paid much less booking directly with the hotel.
It was awesome Nothing
Clean and friendly. Good sound proofing for flight noise. No carpeting is a plus in cleanliness but did prove to be noisy thanks to guests upstairs. Sounded like they were throwing a ball to a dog or they had a super active toddler running about into the wee hours. Airplanes descending to land pass directly over the roof of the hotel. Excessive noise from upstairs guests.
I really can't explain what I enjoyed about the hotel, the hotel was fine, clean, plenty of water pressure in the shower. A few chain restaurants are nearby. The Airport Shuttle is run by a third party and their scheduling means nothing, stood at the curb for an hour. The hotel is showing its age, but clean. They also use "Sleep Number Beds" which has never been a positive, its like sleeping on an air mattress.
All the restaurants within a few minutes walking distance. Room was clean and comfortable. The hotel has little soundproofing, you can hear hallway conversations in your room.
I only stayed for one night but I found my room to be clean and comfortable. The front desk staff were friendly and helpful.
The staff was not helpful or friendly The rooms were not cleaned good in a daily basis
The room was modern and my girlfriend and I enjoyed the ambience of it. The hotel is experiencing major remodeling, therefore parts of the hotel aren't complete (elevator, lobby, some floors) the stopper in my tub was literally just sitting in the tub and the towels smelled like cigarette smoke in which i hate. The overall stay was good and for the price i got it for I won't complain. They upgraded my to a suite on the top floor since it was my birthday. Towels smelled like Cigarettes, long metal stoppers from my tub was broken and could have been hazardous and the strickly 11a.m. check out times.
Everything was very comfortable. Friendly helpful staff made this stay even better. Great location with good food choices within walking distance of the hotel. This trip was for business. Since I need to work with my computer and have many phone calls during working hours there are times that I rely on room service. Unfortunately the food was not up to par and the prices were high, especially for the lack in taste.
The staff were very welcoming, the beds were extremely comfortable and the food was great
Staff was very kind.
The breakfast buffet was wonderful. Room was spacious and nice. Very nice flat screen TV. Super friendly and helpful staff. Free shuttle service from the Toronto airport. No negative experiences.
Booked alarm call failed to materialise - crucial when catching a flight! Extremely noisy with poor insulation between the rooms. Breakfast not up to Best Western standard - plastic plates and cutlery with little choice of food. Jacuzzi - far too hot to even get into.
I like the clean, quiet, laundry facility, staff, overall a very nice place to stay. It would be nice to have a small kitchenette facility - like a sink, toaster, kettle.
The Resturant next to the hotel. Nice food And we had trouble with our wifi and Toliet both were attended to quickly and efficiently Thankyou to both men :)
Convenient to airport and to my business meeting. Clean, friendly staff, easy check in and check out, shuttle service
the bed was very comfortable, bathroom and room in general were very clean not a good selection at breakfast
The location near the airport, the staff, the service and the qualtiy of the room.
location was great i enjoyed having a fridge and microwave in the room,beds were comfortable, and the continental breakfast was very good thanks, the hottub could have been warmer and maybe a tv or music in the room to add to the experience.
a clean simple and quite place which the value deserve, thank you not at all
We enjoyed being out of the city. There was public transport into the city close at hand. We did not like the manager.
Very conveniently located in the airport, nice staff. There was nothing to not like
The sheets smelled fresh and the room was clean. parking is too expensive considering you are not downtown Toronto
its proximity to the airport..... and you can feel relax, calm, and warmth!!!!!!! especially when you come from a long flight and just need to rest.....
Restaurant for dinner & breakfast were excellent
-cleanliness -front desk staff: helpful, courteous, welcoming -location: easy access from 401, garden setting by pool -pool/fitness area -quality of food -outdoor seating for lunch -price of food/drinks/alcohol -confusion of services during conference: food tables set up in crowded area, stations were set up late, some staff rude and did not function well as a team -needed more seating for lunch ***people who did not stay overnight were not charged for parking, I was charged $19.00 ???
All was good at the hotel Please inform the client to bring "both pages" of the confirmation sheets before leaving home, because the hotel need the page with the voucher on. If you dont bring it you have to pay regular price instead.
Cleanliness of the room; location Daily parking charges are much higher than other hotels in the area. Refrigerator in room that was to keep things cool, not cold, was actually hot some mornings.
Soluess aiport hotel
very comfortable - best on the 3 week trip bell man had an attitude and difficult to understand froeign restaurant staff
Hotel needs desperate renovations in the hallways, rooms and elevators. Lobby is nice
Nice room, comfortable bed, friendly helpful staff. It was also nice that the NHL had their scouting combine in the hotel! The halls are quite dated.
Location Very poor climate control, noisy fan coil units, lack of temperature control for shower. Bathrooms fixtures old and have to be replaced. Unworthy of a Westin brand.
bed /renovated room was wonderful. shuttle service prompt and very friendly. dust bunnies flying around my bedroom floor, the dining area being very underwhelming. (no atmosphere)
location to the airport
Very friendly staff, clean, spacious rooms, great Pool! Enjoyed our stay, highly recommended.
Comfortable room, nice pool and a sauna. Hallway wallpaper was peeling and rugs stained; however, the hotel is in the process of renovating, and the room we had was very nice.
Convenient to airport, Comfortable clean room with individual climate control. parking lot was full so it would have been nice to know that before I spent 15 minutes looking for a spot. A sign indicating alternative parking would have been helpful . I was allowed to park in a valet spot - very appreciated!
The room is big, confortable and clean. The bed is wonderful ( room 1107 ). The bus (free) from the hotel to airport and from the airport to hotel. I only suggest this hotel to people that need to stay nearby the airport. The services aren't good. Brasileiros: Não espere bons serviços: internet paga e funcionários do hotel despreparados para dar informação ( recebi uma orientação errada de como chegar no centro de Toronto).Sugiro não utilizarem o restaurante do hotel (Graffitis): em toda a cidade de Toronto, só encontrei funcionários mal humorados apenas neste restaurante. Também, sugiro que não tomem café da manhã lá. Vc vai pagar CAD 10,5 por uma xícarade café (fraco), ovos e torradas. Quando chegarem no aeroporto de Toronto, procurem pelo ônibus do hotel que te leva grátis para o hotel.
Quarto amplo. Check out para acerto da conta, lançamento do custo do café da manhã na conta apesar de ter sido pago em espécie no próprio restaurante.
O tipo do apartamento, bem completo com microndas, cafeteira e torradeira, toda a infraestrutura para ficar mesmo. So a demora no atendimento do restaurante. Demoramos 2 horas e mei para ser atendido.
A localização(perto do aeroporto) e a suite...maravilhosa! Não
Do espaço da suíte, o quarto era realmente muito bom. Uma loja de conveniências mais qualificada para servir os hóspedes que não quiserem comer no restaurante.
quarto amplo e confortavel; estacionamento
Location and Comfortable room and well informed, helpful staff
Como passei só uma noite , gostei de jantar no hotel sem ter que sair para outro lugar e me surpreendi com a qualidade dos pratos. Gostei de tudo
A equipe foi tão gentil, amigável e útil. N/A
Bom preço para o hotel, utilizando os preços no KAYAK. A cama era confortável. O quarto era um quarto para não-fumantes, mas havia um forte cheiro do produto de limpeza que foi usado para limpar. Algumas funcionalidades do quarto não funcionavam, a televisão estava faltando canais, um dos telefones não funcionou e o vaso sanitário estava quebrado. Você podia ouvir pessoas nos corredores andando e conversando.
O preço foi excelente, 73,00 depois de impostos. A equipe era amigável e profissional. O ar-condicionado era barulhento, mas eu trouxe tampões de ouvido, então tive uma ótima noite de sono. O hotel está localizado próximo à 401, então eu podia ir rapidamente a onde quisesse. Vou usar o KAYAK novamente.
O lugar, a localização, e a cama era confortável Nada, tudo foi bom
A distância até o aeroporto, o transporte gratuito e o custo benefício.
Levou mais de uma hora e meia do momento em que liguei pedindo o traslado do aeroporto até o momento em que realmente me deixaram no hotel. O quarto fedia a tabaco embora fosse um quarto para não fumantes. Instalação relativamente suja. O restaurante estava fechado quando eu cheguei devido ao atraso deles, e não havia outras opções de alimentação na área.
staff and room location
The hotel is very close to the airport, and they have bus shuttles running until late. Staff very friendly, rooms big and comfortable. Everything you need from an airport hotel is here... rooms could be more sound proofed
The location was close to the airport since we had early flights and the shuttle was on time and efficient although the front desk did tell us we would not be making any stops but indeed make one stop at another hotel to pick up another couple. The bed was squeaky (recallit was room 207), which the front desk acknowledged and apologized for. However it was the cleanliness of the bathroom that was more of a concern--the bench in shower with towel on it has some hair on it.
clean, comfortable, nice nice staff, reasonable.
Excelente equipe! Excelente! Prestativa! É um quarto de hotel de 1,5 estrelas com um banheiro 2,5-3 estrelas. A única coisa ótima no quarto é o banheiro. Os corredores têm placa de proibido fumar mas o corredor todo tem cheiro de fumaça. E o ar condicionado é 1 estrela.
Perto de tudo, preço bom, os banheiros são bons. A piscina tem tantos produtos químicos que nossas roupas de banho perderam as cores
Nice place, nice rooms, just about every amenity. The bartender, Phil was exceptional. Full of positive energy and personality. We are not drinkers but stayed at the bar and had a few simply because of him. Paying for parking!! What a load of bull! Give me a good price for the room and then shaft me 14$!! For parking is completely unacceptable. Not sure if I will stay there again simply because of that.
Rooms were very nice. Expected to hear a lot of the planes during the evening but it was very quiet in our room. Very clean and sharp looking Where to park our rental and getting in and out was somewhat confusing at first as a first time customer. The front desk person who we dealt with on arrival did not give a nice visual appearance, no smile, a little short/abrupt. Did not sit well after a 2 hour drive and getting lost a bit.
The international Plaza is a wonderful place to stay for business or with family, especially if you are taking a flight out of the country. They have a fantastic pool, with a waterslide, good restaurants nearby (there is a great sushi place onsite, but a bit pricey), small bar lounge, and it is huge in side, because it is built for conventions. We have also stayed here for the Anime North festival, and this clean, modern hotel is the perfect place for large conventions. Staff are very helpful and accommodating. The bathroom wasn't entirely clean.
Nice conference facilities Rude staff at front desk and untrained
The staff was courteous and assisted with all issues in a timely manner. too expensive charge daily for hotel guests to park their vehicles .. They charge to have a refrigerator and microwave in the room .
They did not have a room available at 3pm and one of the hotel staff members told us to come back in 45 min, as he did not work for the housekeeping department and has no idea when a room would be available.
very good location pick up service very good
Location is good Extremely old beds - all need to be burnt or thrown away. We woke up feeling ichy - maybe bed bugs
The beer was cold at the bar.... It was a run down, dirty hotel. From the buckling carpets in the room, to the inch of dust on the TV and bedside table, it wasn't a great stay. The a/c controls looked like they were from 1960, and unless you put the control to 0 degrees, you won't get any cool air. Enjoy your stay at this dirty, run down, sweaty hotel. The best part is when you get to leave!
the comfort of the bed, and the breakfast in the morning when we got down to the breakfast almost everything was gone and they would not make anymore
Staff really tries to accommodate all requests no complaint but I think there should be some consideration for returning guests. We are regulars and the prices are always fluctuating. Would you consider a frequent user program besides gold points etc.
Wonderful staff, clean, luxurious room. Best free breakfast. Parking lots, when they have a wedding there......parking lots is almost non existing.
Nothing actually. Rooms were incredibly small. Food was terrible. And both weekend nights had an Indian celebration going on until 2am!! Both nights and the music was shaking the room and the staff had no clue when it would stop and after multiple complaints they didn't even shut it down. I mean party until 11, 12 maybe but 2 am are u kidding me it was the most disturbing thing ever.
close to the airport and Humber college. Easily located off major routes. Our nonsmoking room smelled strongly of stale cigarette smoke that did not clear throughout the stay. The room was very small and cramped. The sound and vibration from the convention hall below was exceptionally high and prevented sleeping. When I contacted the front desk near midnight they were less than sympathetic. The loud music ceased soon after but loud conversation heard and music from the convention area continued until 3 am.
A group of us needed to stay a night in Toronto near the 401W freeway as we would be driving back to the US the next day. Good location to the freeway and airport but keep in mind pretty far from tourist spots. Adequate breakfast with eggs, ham, sausages, cereal, bread, jam, coffee, tea, fresh fruits. Quiet and comfortable and clean beds. The quality of the room was much more than I expected for what I paid. Free parking, and okay Wi-Fi. Not much. Very pleased for the quality in exchange for what we paid.
Horrible Staff. Went for a wedding and the AC wasn't working. Their free breakfast is just toast and cereal!
location noisy guests middle of the night. hotel staff should have taken care of that problem - no restaurant - no room service
I liked everything. I felt very relaxed. Near the airport and not too far from the city of Toronto. Very nice staff at the counter and of course very nice housekeepers. I have stayed in various hotels through out and around the city, by far this is my favorite. None
Convenient to airport. Staff very helpful. Comfortable & clean. What more could I ask for.
I was charged for my room even though it had already been pre-paid I wasn't explained (language barrier) that the bill for room service already included gratuities. I therefore added it and had to call back down to the dining room to have it reversed The ballrooms were too warm during the conference
Proximity to airport Additional parking fees
Front staff were wonderful and shuttle service was efficient and friendly (a nice change from previous experiences at other hotels). Restaurant food is horrible and the service is slow. We had to grab a server after sitting there for 10 minutes to order something to drink. This should have been an automatic as we were seated at our table.
Clean and close to the airport, friendly staff. Charge for the shuttle. A/C unit in the room is loud.