All the restaurants within a few minutes walking distance. Room was clean and comfortable. The hotel has little soundproofing, you can hear hallway conversations in your room.
The staff was not helpful or friendly The rooms were not cleaned good in a daily basis
I only stayed for one night but I found my room to be clean and comfortable. The front desk staff were friendly and helpful.
Clean and friendly. Good sound proofing for flight noise. No carpeting is a plus in cleanliness but did prove to be noisy thanks to guests upstairs. Sounded like they were throwing a ball to a dog or they had a super active toddler running about into the wee hours. Airplanes descending to land pass directly over the roof of the hotel. Excessive noise from upstairs guests.
I really can't explain what I enjoyed about the hotel, the hotel was fine, clean, plenty of water pressure in the shower. A few chain restaurants are nearby. The Airport Shuttle is run by a third party and their scheduling means nothing, stood at the curb for an hour. The hotel is showing its age, but clean. They also use "Sleep Number Beds" which has never been a positive, its like sleeping on an air mattress.
Everything was very comfortable. Friendly helpful staff made this stay even better. Great location with good food choices within walking distance of the hotel. This trip was for business. Since I need to work with my computer and have many phone calls during working hours there are times that I rely on room service. Unfortunately the food was not up to par and the prices were high, especially for the lack in taste.
It was awesome Nothing
Staff were courteous and helpful. The booking process with kayak. I was charged in US funds and at no time during the booking process was that indicated. It was only after the booking was paid for and confirmed that I was advised the charges were in US funds. I would have paid much less booking directly with the hotel.
The room was modern and my girlfriend and I enjoyed the ambience of it. The hotel is experiencing major remodeling, therefore parts of the hotel aren't complete (elevator, lobby, some floors) the stopper in my tub was literally just sitting in the tub and the towels smelled like cigarette smoke in which i hate. The overall stay was good and for the price i got it for I won't complain. They upgraded my to a suite on the top floor since it was my birthday. Towels smelled like Cigarettes, long metal stoppers from my tub was broken and could have been hazardous and the strickly 11a.m. check out times.
Location and Comfortable room and well informed, helpful staff
Do espaço da suíte, o quarto era realmente muito bom. Uma loja de conveniências mais qualificada para servir os hóspedes que não quiserem comer no restaurante.
Quarto amplo. Check out para acerto da conta, lançamento do custo do café da manhã na conta apesar de ter sido pago em espécie no próprio restaurante.
O tipo do apartamento, bem completo com microndas, cafeteira e torradeira, toda a infraestrutura para ficar mesmo. So a demora no atendimento do restaurante. Demoramos 2 horas e mei para ser atendido.
quarto amplo e confortavel; estacionamento
The room is big, confortable and clean. The bed is wonderful ( room 1107 ). The bus (free) from the hotel to airport and from the airport to hotel. I only suggest this hotel to people that need to stay nearby the airport. The services aren't good. Brasileiros: Não espere bons serviços: internet paga e funcionários do hotel despreparados para dar informação ( recebi uma orientação errada de como chegar no centro de Toronto).Sugiro não utilizarem o restaurante do hotel (Graffitis): em toda a cidade de Toronto, só encontrei funcionários mal humorados apenas neste restaurante. Também, sugiro que não tomem café da manhã lá. Vc vai pagar CAD 10,5 por uma xícarade café (fraco), ovos e torradas. Quando chegarem no aeroporto de Toronto, procurem pelo ônibus do hotel que te leva grátis para o hotel.
A localização(perto do aeroporto) e a suite...maravilhosa! Não
O lugar, a localização, e a cama era confortável Nada, tudo foi bom
Bom preço para o hotel, utilizando os preços no KAYAK. A cama era confortável. O quarto era um quarto para não-fumantes, mas havia um forte cheiro do produto de limpeza que foi usado para limpar. Algumas funcionalidades do quarto não funcionavam, a televisão estava faltando canais, um dos telefones não funcionou e o vaso sanitário estava quebrado. Você podia ouvir pessoas nos corredores andando e conversando.
Como passei só uma noite , gostei de jantar no hotel sem ter que sair para outro lugar e me surpreendi com a qualidade dos pratos. Gostei de tudo
Levou mais de uma hora e meia do momento em que liguei pedindo o traslado do aeroporto até o momento em que realmente me deixaram no hotel. O quarto fedia a tabaco embora fosse um quarto para não fumantes. Instalação relativamente suja. O restaurante estava fechado quando eu cheguei devido ao atraso deles, e não havia outras opções de alimentação na área.
O preço foi excelente, 73,00 depois de impostos. A equipe era amigável e profissional. O ar-condicionado era barulhento, mas eu trouxe tampões de ouvido, então tive uma ótima noite de sono. O hotel está localizado próximo à 401, então eu podia ir rapidamente a onde quisesse. Vou usar o KAYAK novamente.
A distância até o aeroporto, o transporte gratuito e o custo benefício.
Close to the airport Run down conditions in the room (#1110) - bathroom cracks in floor, tub, chipped counter top, shotty repair jobs. Overall outdated interior.
Location, comfort and cleanliness, good sleep were all quite satisfactory. Prakag at the front desk seemed to be very deceptive and maliciously misleading in his information to my wife and I. We had a confirmed reservation for May 4th. 2016. However he directed us to phone the reservation agent to cancel our reservation for that date, because he was unable to guarantee it. For reasons unknown to us he was apparently deliberately and maliciously attempting to mislead us. Fortunately another hotel staff upon checking out on April 20th confirmed our reservation for May 4th, but at a higher rate. We were terribly disappointed.
The airport shuttle is polite and punctual. Dogs are welcome
Free WIFI Two of the front desk staff were on the phone ignoring that i was there waiting for a while to checkout. I been in many Travelodge hotels particulary in The States and I had free continental breakfast while this one didn't have and I was expecting too.
I have never had to pay an additional fee to park at the location I am already paying to stay at. absolutely ridiculous! and no shampoo or conditioner in the rooms. you will have to pay for every extra little thing you will need if you stay here. and my air conditioner didn't work. they sent someone to fix it who managed to turn on the fan to blow the hot air around. the hall was cooler than my room. very uncomfortable stay. additional fee to park on site no toiletries broken air conditioner
The rug was dirty, there were not enough covers on the bed...froze all night, and the internet didn't work.
not much wasn't pleased with the service, Nor did I get the room in which I had requested.So hopefully that has asnwered your questions was not pleased opverall to say the least. Already answered above.
It was close to the airport and affordable. No concerns.
Nothing special but a good place to sleep. No complaints. Nothing special but a good place to sleep.
location ,price ,ease of registraion and check in and internet avilability having to pay for parking
Very affordable and better then most hotels that cost double the price! Clean, attractive looking hotel with a great price very comfortable stay would recommend. Only stayed for layover stole in Toronto but couldn't ask for any better
location and cost 1. No three prong power outlet for laptop just a two prong extension cord from behind the TV center. 2.The shuttle bus badly needed engine repairs. The fumes inside the bus were sickening.
After a 23 hours trip it was a piece of heaven to stay at the Crowne Plaza. It was sensational.
Good location near airport. Budget price plan for business traveler. I booked 3 rooms for my collegue, but Hotel charged all to my creditcard even booking confirmation says each guest can pay at hotel. I was disappointed that hotel staff doesn't understand booking.com. However, thier after care about payment correction was in good manner and reasonable for 5-star hotel.
The cleaness The fort desk will never give you the informetion that u need and I booked with breakfast and yet I paid the breakfast that I alredy paid with the room,,, and they never reinversed me back .
It's located just under the landing airway of the Pearson International Airport : very noisy, planes are very close and there is plne every 120 seconds... It's 14CAD instead of 12CAD to park your car.
there was no heat and when we told them, the manager didn't even come to see us. they just gave key to maintenance guy and he told us to go to a different room. in the other room the hair dryers didn't work. I didn't like it at all.. they didn;t even offer us anything for our troubles. on top of all this i got sick.
Looks luxorious. HVAC filtration AC/Heat is awful. Terrible air quality.
Rooms were not very sound proof. The hotel is more like a good 3 star than a 4 star as advertised.
The room was fair The internet was down, the delivery menus provided were outdated, and room service forgot to put salad dressing on my order
Beautiful decor with the abundant wood carvings as art pieces on the foyer walls plus on elevator door frames added an elegant toch to the hotel You are asking reviewers to not post adverse comments in this box yet do not provide for same elsewhere so I will post a minor complaint here.My complaint is that I noticed in the fine print on the sign-in sheet something to the effect that I would receive the Globe and Mail newspaper for $0.75 unless I declined by signalling same on the form.I did not read it carefully but thought I accepted the offer.Nexr morning ,there was no newspaper for me outside my door.While it's possible some one nicked my copy,the other ,more gnawing thought is that it was not delivered.Now,if I misread the agreement I signed to receive it for $0.75,please let me know.Regardless,I'll be a lot more careful reading that section next time I'm booked into your hotel.
I enjoyed my stay.
Location and airport shuttle available Front desk staff is friendly and nice but banquets and bellmen are unfriendly and stodgy. Beds not comfortable and hotel needs overall updating in lobby. Printer broken in business center.
The staff was helpful, especially the airport transportion chap who got me access to a phone book in the computer room when there was not one in our hotel room No phone book in room. When asked at front desk about near by restaurants he only recommended the oen in the hotel. Did Not view reviews on web site
Staff was very kind.
location was great i enjoyed having a fridge and microwave in the room,beds were comfortable, and the continental breakfast was very good thanks, the hottub could have been warmer and maybe a tv or music in the room to add to the experience.
The breakfast buffet was wonderful. Room was spacious and nice. Very nice flat screen TV. Super friendly and helpful staff. Free shuttle service from the Toronto airport. No negative experiences.
the bed was very comfortable, bathroom and room in general were very clean not a good selection at breakfast
The Resturant next to the hotel. Nice food And we had trouble with our wifi and Toliet both were attended to quickly and efficiently Thankyou to both men :)
Convenient to airport and to my business meeting. Clean, friendly staff, easy check in and check out, shuttle service
The staff were very welcoming, the beds were extremely comfortable and the food was great
The location near the airport, the staff, the service and the qualtiy of the room.
a clean simple and quite place which the value deserve, thank you not at all
Booked alarm call failed to materialise - crucial when catching a flight! Extremely noisy with poor insulation between the rooms. Breakfast not up to Best Western standard - plastic plates and cutlery with little choice of food. Jacuzzi - far too hot to even get into.
I like the clean, quiet, laundry facility, staff, overall a very nice place to stay. It would be nice to have a small kitchenette facility - like a sink, toaster, kettle.
We enjoyed being out of the city. There was public transport into the city close at hand. We did not like the manager.
The staff was courteous and assisted with all issues in a timely manner. too expensive charge daily for hotel guests to park their vehicles .. They charge to have a refrigerator and microwave in the room .
The beer was cold at the bar.... It was a run down, dirty hotel. From the buckling carpets in the room, to the inch of dust on the TV and bedside table, it wasn't a great stay. The a/c controls looked like they were from 1960, and unless you put the control to 0 degrees, you won't get any cool air. Enjoy your stay at this dirty, run down, sweaty hotel. The best part is when you get to leave!
Nice conference facilities Rude staff at front desk and untrained
Rooms were very nice. Expected to hear a lot of the planes during the evening but it was very quiet in our room. Very clean and sharp looking Where to park our rental and getting in and out was somewhat confusing at first as a first time customer. The front desk person who we dealt with on arrival did not give a nice visual appearance, no smile, a little short/abrupt. Did not sit well after a 2 hour drive and getting lost a bit.
They did not have a room available at 3pm and one of the hotel staff members told us to come back in 45 min, as he did not work for the housekeeping department and has no idea when a room would be available.
The international Plaza is a wonderful place to stay for business or with family, especially if you are taking a flight out of the country. They have a fantastic pool, with a waterslide, good restaurants nearby (there is a great sushi place onsite, but a bit pricey), small bar lounge, and it is huge in side, because it is built for conventions. We have also stayed here for the Anime North festival, and this clean, modern hotel is the perfect place for large conventions. Staff are very helpful and accommodating. The bathroom wasn't entirely clean.
very good location pick up service very good
Location is good Extremely old beds - all need to be burnt or thrown away. We woke up feeling ichy - maybe bed bugs
Nice place, nice rooms, just about every amenity. The bartender, Phil was exceptional. Full of positive energy and personality. We are not drinkers but stayed at the bar and had a few simply because of him. Paying for parking!! What a load of bull! Give me a good price for the room and then shaft me 14$!! For parking is completely unacceptable. Not sure if I will stay there again simply because of that.
Cleanliness of the room; location Daily parking charges are much higher than other hotels in the area. Refrigerator in room that was to keep things cool, not cold, was actually hot some mornings.
Convenient to airport, Comfortable clean room with individual climate control. parking lot was full so it would have been nice to know that before I spent 15 minutes looking for a spot. A sign indicating alternative parking would have been helpful . I was allowed to park in a valet spot - very appreciated!
Great location - very close to airport without being directly under it. Very comfortable and spacious. Free shuttle to airport is a plus.
location to the airport
bed /renovated room was wonderful. shuttle service prompt and very friendly. dust bunnies flying around my bedroom floor, the dining area being very underwhelming. (no atmosphere)
very comfortable - best on the 3 week trip bell man had an attitude and difficult to understand froeign restaurant staff
Friendly staff, easy service, clean hotel, lovely room!
Comfortable room, nice pool and a sauna. Hallway wallpaper was peeling and rugs stained; however, the hotel is in the process of renovating, and the room we had was very nice.
Soluess aiport hotel
Nice room, comfortable bed, friendly helpful staff. It was also nice that the NHL had their scouting combine in the hotel! The halls are quite dated.
Location Very poor climate control, noisy fan coil units, lack of temperature control for shower. Bathrooms fixtures old and have to be replaced. Unworthy of a Westin brand.
Front staff were wonderful and shuttle service was efficient and friendly (a nice change from previous experiences at other hotels). Restaurant food is horrible and the service is slow. We had to grab a server after sitting there for 10 minutes to order something to drink. This should have been an automatic as we were seated at our table.
Proximity to airport Additional parking fees
Convenient to airport. Staff very helpful. Comfortable & clean. What more could I ask for.
I was charged for my room even though it had already been pre-paid I wasn't explained (language barrier) that the bill for room service already included gratuities. I therefore added it and had to call back down to the dining room to have it reversed The ballrooms were too warm during the conference
Clean and close to the airport, friendly staff. Charge for the shuttle. A/C unit in the room is loud.
The sheets smelled fresh and the room was clean. parking is too expensive considering you are not downtown Toronto
Restaurant for dinner & breakfast were excellent
-cleanliness -front desk staff: helpful, courteous, welcoming -location: easy access from 401, garden setting by pool -pool/fitness area -quality of food -outdoor seating for lunch -price of food/drinks/alcohol -confusion of services during conference: food tables set up in crowded area, stations were set up late, some staff rude and did not function well as a team -needed more seating for lunch ***people who did not stay overnight were not charged for parking, I was charged $19.00 ???
its proximity to the airport..... and you can feel relax, calm, and warmth!!!!!!! especially when you come from a long flight and just need to rest.....
Very conveniently located in the airport, nice staff. There was nothing to not like
All was good at the hotel Please inform the client to bring "both pages" of the confirmation sheets before leaving home, because the hotel need the page with the voucher on. If you dont bring it you have to pay regular price instead.
Quartos amplos, confortáveis e muito limpos. Alguns atendentes são muito grosseiros.
Costumava amar este hotel devido à localização e ao restaurante Mr. Greek lá dentro O restaurante tem sido um espaço vazio há dois anos. Faz com que o hotel pareça feio e mal amado.
tranquilidade, limpeza total, cores claras, cama muito confortavel e roupa de cama excelente, banheiro nota 10, suporte para conexao internet admiravel. O hotel superou todas nossas expectativas complementary breakfast nota zero
A Internet é grátis mas não tem qualidade. O ginásio e a piscina estão noutro hotel próximo e a passagem é pelo exterior.
Das instalações de laser (piscina, fitness) A conexão de Internet
Ficamos apenas uma noite , exelente acomodações,limpeza ,hotel simples ,mas surpreendente no aspecto conforto. Distante do centro de Toronto,próximo do aeroporto,mas se vc considerar o conforto que ele ofereçe pelo custo,vale a pena.
Nice breakfast Friendly staff Friendly manager breakfast on family day should be until 10 not 9
Had to pay for parking per night 13 CAD
room size, breakfast, parking, internet, dinner snack, cleanliness I did not receive my points because I booked through priceline!
Good location. Needed something close to the airport with shuttle service. Good selection of restaurants in walking distance. Needed more towels!
Very spacious, and breakfast was delicious. The heater was not working all night ! Hair all over the tub ...not mine . Also windows would have been a plus.
I stayed at this hotel for 5 days and it was a very pleaseant experience
Like to see more utensils and equipment in room Not enough utensils and equipment in room
I would stay at this hotel again. The service was great, the room I had was a suite and the place was beautiful. The staff was so friendly I felf like I knew them for a long time.
The full kitchen was a big plus! Can't say anything bad about the time spent there.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
A group of us needed to stay a night in Toronto near the 401W freeway as we would be driving back to the US the next day. Good location to the freeway and airport but keep in mind pretty far from tourist spots. Adequate breakfast with eggs, ham, sausages, cereal, bread, jam, coffee, tea, fresh fruits. Quiet and comfortable and clean beds. The quality of the room was much more than I expected for what I paid. Free parking, and okay Wi-Fi. Not much. Very pleased for the quality in exchange for what we paid.
Nothing actually. Rooms were incredibly small. Food was terrible. And both weekend nights had an Indian celebration going on until 2am!! Both nights and the music was shaking the room and the staff had no clue when it would stop and after multiple complaints they didn't even shut it down. I mean party until 11, 12 maybe but 2 am are u kidding me it was the most disturbing thing ever.
location noisy guests middle of the night. hotel staff should have taken care of that problem - no restaurant - no room service
close to the airport and Humber college. Easily located off major routes. Our nonsmoking room smelled strongly of stale cigarette smoke that did not clear throughout the stay. The room was very small and cramped. The sound and vibration from the convention hall below was exceptionally high and prevented sleeping. When I contacted the front desk near midnight they were less than sympathetic. The loud music ceased soon after but loud conversation heard and music from the convention area continued until 3 am.
Horrible Staff. Went for a wedding and the AC wasn't working. Their free breakfast is just toast and cereal!
the comfort of the bed, and the breakfast in the morning when we got down to the breakfast almost everything was gone and they would not make anymore
I liked everything. I felt very relaxed. Near the airport and not too far from the city of Toronto. Very nice staff at the counter and of course very nice housekeepers. I have stayed in various hotels through out and around the city, by far this is my favorite. None
Staff really tries to accommodate all requests no complaint but I think there should be some consideration for returning guests. We are regulars and the prices are always fluctuating. Would you consider a frequent user program besides gold points etc.