Localização fabulosa Equipe incrível Vistas incrivelmente ótimo Perto de tudo, incluindo o transporte público Quartos não limpas a cada dia
A localização do Hotel é muito boa, perto da estação de comboios que dá acesso ao Aeroporto e no centro da cidade. Embora a reserva fosse muito clara em relação ao tipo de quarto (Opera View), os funcionários da recepção queriam dar-me um quarto inferior (Harbour View) dizendo ainda que estavam a fazer um upgrade em relação ao que eu tinha marcado que segundo eles diziam era um City View. Foi necessário mostrar o documento da reserva do Booking que tinha em meu poder para confirmar que tinha feito a reserva dum quarto Opera View.
Very large rooms and bathrooms, a lot of counter space, every room amenity we prefer. Best customer service was they suggested we could use showers in their gym/sauna/pool area when we arrived at 8:00 am after a 15-hour flight. Made such a difference in our day! And they got our room ready by noon, too. And the location can't be beat. This hotel has an "Old English" vibe so if you want a young, hip vibe it's not for you. But if you want to be able to walk to the Circular Quay, Opera House, Royal Boranical Garden, ferries, the Rocks neighborhood, and a train station, it's excellent.
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
I loved the decore, very welcoming, just lovely
Staff was very friendly and helpful and rom comfortable except for noise. Hotel can be quite noisy. We were on 5th floor and still heard music from a bar. Also, heard noise from a party on our floor.
The receptionist was very welcoming and helpful with local knowledge. the room was very spacious and clean. We enjoyed relaxing in the spa and we thought the design of the hotel was very complimentary to the surrounding area, we thought keeping the terraced houses and incorporating them into the hotel was inspired! We thoroughly enjoyed our visit and intend coming again next year/
The location was nice and the hotel entrance is quite pleasant. The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.