The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
The staff were amazing, the best hotel staff I have come across in Australia
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Breakfast buffet was sumptuous.
professional staff and attention to detail and cleanliness
A equipe da recepção nos enviou uma garrafa de champanhe para o quarto, pois estávamos celebrando a nossa lua de mel. Eles também incluíram um cartão muito simpático e personalizado!
Localização, serviço e comodidades foram ótimos. A equipe foi muito acolhedora. A fachada poderia ter uma atualização mas o interior é muito agradável.
A localização, não é muito caro para um 5 estrelas, bom restaurante e buffet de café da manhã. Achei os lençóis muito pesados, custei para ficar confortável.
a localização do hotel é excelente muito proximo as lojas e atraçoes turisticas. os atendentes sao otimos e muito atenciosos,
qualidade do serviço, localização excelente, vista da Ópera de Sydney quarto pequeno, internet cara, breakfast caro
Localização ideal para quem deseja visitar locais e restaurantes de Sydney. Equipe atenciosa.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
friendliness, comfort,location price
The concierge was excellent. Gym is small
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
Room comfit and cleanliness. Proximity to tourist sights and transport.
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
Everything, especially the concierge service. I think the hotel should make wifi more easily available.
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
The location is perfect. We did not have access to the upper terrace with a view.
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
We really loved everything until our problem at the checkout. We had requested a car to the airport to be scheduled. We stopped at the luggage arrival desk the day before. It was written down but i think no one ever called the car service. There were 4 of us with large luggage so my son had to run down the ramp into the street to flag down 2 taxis..... The international terminal airport was VERY busy and we came close to arriving too late for our flight
Próximo de todas as principais atrações.
Localização, relação qualidade/preço
A Localizacao do hotel era optima, mesmo no centro da cidade, perto dos pontos mais importantes! Os quartos sao um pouco pequenos!
A localização do Hotel é muito boa, perto da estação de comboios que dá acesso ao Aeroporto e no centro da cidade. Embora a reserva fosse muito clara em relação ao tipo de quarto (Opera View), os funcionários da recepção queriam dar-me um quarto inferior (Harbour View) dizendo ainda que estavam a fazer um upgrade em relação ao que eu tinha marcado que segundo eles diziam era um City View. Foi necessário mostrar o documento da reserva do Booking que tinha em meu poder para confirmar que tinha feito a reserva dum quarto Opera View.
Localização fabulosa Equipe incrível Vistas incrivelmente ótimo Perto de tudo, incluindo o transporte público Quartos não limpas a cada dia
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
the friendliness of the staff
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
Excellent location, staff and facilities. None
Wonderful room Nothing
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
Love the speakers connected to the radio. The bathroom was also a favorite. The maid knocking at out door at 7 PM to give us a breakfast menu.
Staff was very friendly and helpful and rom comfortable except for noise. Hotel can be quite noisy. We were on 5th floor and still heard music from a bar. Also, heard noise from a party on our floor.
I loved the decore, very welcoming, just lovely
It was affordable and handy to where we were going, and the bed and bathroom were wonderful! Free movies, bathrobes, pillows, complimentary cookies added to the experience. I had a little mishap, smacking my shin on the wooden base of the bed when walking around the bed, as the base is larger than the mattress (cool design feature) which would be fine, except its the same dark coloured wood as the floorboards! (Made it hard to see in low lighting, and being unfamiliar with the room). Otherwise, it was fabulous!
How close it was to Circilar Quay The back alley to get there was a little smelly...You really need to know where you are going otherwise it would be hard to find.
Helpfulness and courtesy of staff and location
I liked how it was in the middle of everything, restaurants at your door step, good breakfast Rooms are small and nothing in the bar fridge not even water you had to request, limited room service menu and the superior rooms are small but cosy
The staff were excellent and provided great service Nothing...
The location provided great access to Sydney's Circular Key, in addition to business and shopping areas, Art Galleries, Botanic Garden etc. The hotel restaurant was not open during the evening
Proximity to harbour tourism areas, convenience to the city, viewing of the New Years' Eve fireworks display from the 8th floor pool deck.( Exclusive to hotel guests only ) No complaints.
Was close to the venues I was using while in Sydney. A little dated.
location of the hotel too noisy, the music in the hotel played all night and prevented me from sleeping
The location - close to circular quay which we wanted. One switch controlled all lights. No good lighting for reading in bed.
the location was perfect as it was close to the major areas of Sydney as well as the train station and ferry terminal
The location was nice and the hotel entrance is quite pleasant. The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.
The size of the rooms is fabulous and the fact that there is a balcony to sit out on and enjoy the morning sun The terrace by the pool is within the hotel itself and struggles to find any sun because the surrounding walls are close and tall
Spacious room, clean, efficient friendly staff No bar or lounge facilities
Rocks Old fashion (terrace room), noisy
The receptionist was very welcoming and helpful with local knowledge. the room was very spacious and clean. We enjoyed relaxing in the spa and we thought the design of the hotel was very complimentary to the surrounding area, we thought keeping the terraced houses and incorporating them into the hotel was inspired! We thoroughly enjoyed our visit and intend coming again next year/
it was one night i got in late and left early so did not really use any thing but the bed
The location is superb, within walking distance to sightsee and shopping.all the staffs were friendly helpful and wonderfull. We didn't get the room we requestedbut our room was upgraded to a much bigger room.we love this hotel! Got cochroach in the room..
Very good location.
The location was ideal. The hotel is situated in the heart of The Rocks, and minutes from Circular Quay. I also enjoyed having laundry facilities on-site. While not clearly indicated, a small room with two washers ($3/load) and two dryers ($2/30 minutes) was available for guests to use. When we arrived at the hotel, they had no record of our reservation. Even once we checked in, they kept losing the file. There was insufficient staff at this hotel. The room we were given had 2 twin beds. One of the beds was missing a wheel which caused the bed to lean to one side. This was reported to the reception staff the next morning. When we returned at the end of the day, nothing had been done. We spoke to the hotel manager, the only staff member on-site overnight, and he was able to locate another boxspring, and solve the problem which was great. It was however disappointing that nothing came of our report during the day when there were additional staff members available.
Convienient A bit run down
Location to harbour bridge and opera house
Awesome location in the heart of The Rocks precinct Old renovated building that lacks a lift and proper airconditioning
The view from our room to the Opera House and part of the harbour. That, as an international hotel, they charge 1.5% surcharge on all credit cards - outrageous! Also, they tried to charge me $130.- more than contracted booking agency agreement.
Friendly staff The fact that they lost the reservation made through your company. Amazing. Had to show paper copy of the reservation, which they honored. Not sure it's their fault or yours. Also asked about early check in (12.45) which was not honored.
the good location 1. first night was arranged in a noisy musty room at ground floor. 2. get a wrong bill at checkout, and if you use credit card, you have to surcharge a 1.5% credit card fee.
Location to the rocks markets Would have liked lifts, as have a back injury making going up and down the stairs a little painful.
Great location, perfect comfort, great old building feel meets boutique hotel
Room was available Poor on so many accounts...on arrival was ignored while the team chatted for at least 5 minutes before they noticed. Markets itself as a 4 star...which is a Grace or Novotel...and it only has stairs. Rooms very basic. Breakfast was very basic....remember the expectation and the price. Then got charged $100 more than the price quoted by Booking.com on my confirmation, and I had to make a stance to get it reduced back. awful hotel....will never book it again. For the rate that it is commanding I would have happliy paid the $100 more and stayed at The Observatory under the Wotif deal.
the welcome we received upon arrival, as well as all the help the staff gave us in finding our way around sydney
The location is unbeatable - right in the heart of the Rocks.