A equipe era muito boa. Muitas obras ao redor.
Excelente localização Alimentos caros.
- Equipe amigável/atenciosa - Próximo ao Ballpark - Quarto limpo/confortável A situação do estacionamento não era ideal, não era grande o suficiente para acomodar os hóspedes. Se for dia de jogo, espere para ir à caça de uma vaga.
Na minha opinião as camas de casal nos quartos eram ultrapassadas. Podia muito bem ter 2 camas queen-size.
Excelente serviço ao cliente. O check-in foi muito bom graças à equipe que se preparou para a nossa chegada. Eu mandei entregar algumas flores no hotel para minha esposa no dia do check-in. (Sábado) A equipe já tinha colocado as flores no quarto e eles nos deram um quarto muito espaçoso com praticamente nenhum vizinho. O serviço de manobrista foi uma ótima adição durante a nossa chegada ao longo da nossa estadia. O hotel teve até mesmo uma recepção para o time de beisebol Cardinals, e quase não notamos. O Hyatt será agora o nosso hotel para quando visitarmos St. Louis.
A garagem era um pouco de dor. Tudo o resto foi ótimo.
A equipe foi excelente Não ter dinheiro suficiente para ficar mais tempo
Quarto grande para o preço Difícil encontrar o caminho de volta. A equipe foi a menos de atenciosa.
Limpo e bem conservadas Bastante bom serviço ao cliente Quarto grande Piscina sazonal O tráfego não cliente do hotel Longa espera para manobrista (falta de pessoal)
The actual hotel room is great! The staff did a poor job of providing customer service. The room card didn't work no one explained that you had to go to the 8th floor then get off and find another set of elevators to get to your room. It was loud The casino makes everything smell like smoke and whatever they use to try and mask the smoke.
Hotel looks like it was placed in the middle of a 3rd world country. The hotel was beautiful, and staff were excellent. The restaurant serves one of the best breakfasts. Terrible mouse in the room the entire time. The soundproofing from the outside is non-existing. Heard the wind howling and the traffic 24rs. a day.
Café-da-manhã de cortesia e happy hour. Forte cheiro de cloro ao redor da piscina.
530 contragolpe. Nada.
Confortável, silencioso, e excelente localização com um generoso café da manhã, recepção à noite
O café-da-manhã fornecido e jantar com happy hour
Muito limpo Sem café da manhã gratuito
Funcionários simpáticos e prestativos
Excelente localização. A equipe era muito boa. Os quartos eram limpos e muito atualizados. A pressão do chuveiro era ótima. Os quartos tinham tetos altos. Você tem que pagar uma taxa de USD 20/dia pelo estacionamento com manobrista. Pelo preço dá para fazer balé por apenas USD 10 a mais.
Não conseguimos um recibo para a minha estadia. Você pode email para mim?
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
Very polite and accommodating staff. High quality rooms and food breakfast
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
Value for the money was good. They needed more staff working the continental breakfast to keep up.
...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
The location was superb for being near the arch. The staff was excellent and changed my room for the second night to the top so I could see the arch, it was awesome! Room 500 "with an arch view". It was the back wall of the pool building!
The warmth and friendliness of the staff. The hotel was very clean and nicely decorated. This experience exceeded my expectations.
I definitely liked the customer service rep named Andrew. When we arrived I told him that we were on our anniversary and he made a point to go and get us a bottle of Champagne. I will be definitely staying here when I visit St. Louis again!! Beds!!!! Very Uncomfortable but the customer service, hands down made up for it!!
The staff was great, and extremely friendly. Children loved the complementary hot chocolate. I would stay here again. For a family, the room could use more drawer space. We did not use the pool or spa, because it did not appear very clean, and had a very strong chlorine smell.
Absolutely every staff person was polite, friendly and always seemed truly happy. I made a point to tell the front desk person along with other staff that I happened to interact with. Our bed seemed to send both of us to the middle of the bed.
Friendly, proactive and helpful staff in all departments we dealt with... front office, housekeeping, food & beverage, even security. View was great of the Arch and river
View of the Arch was amazing for our girls! Elevator was slow
It was quite, well equipped and well located. Very good value quality-price Personnel little bit rud but still acceptable
Arrived Friday and they gave us our room early at no extra charge. The front desk staff was above and beyond amazing! Room was clean and we had upgraded to the arch view. They were "under construction " for remodeling on 2 of the floors but we never heard anything or saw anything. The ladies running the breakfast were outstanding and so sweet and energetic. It was all clean and very fresh food. Hope we make a point to go to st Louis again and will definitely stay there and recommend it to everyone. Thanks for having us! Pool was a bit cloudy but there was a bunch of kids in there before us.
Good breakfast, quiet spacious rooms, friendly personnel
Rooms were clean. Location was in a great spot downtown, Parking is not free. Even though they advertised online as free parking, it isn't. Staff wasn't equipped to handle problems, we watched a man ahead of us not find his room ready for him and the single person working wasn't able to help him. We were told we couldn't park there even though Kayak listed the hotel as "free parking". Upon check in, the sole person at the desk told us we couldn't park at the hotel and needed to park somewhere else. We went for dinner, returned and found 3 empty spaces. We parked in one. The following morning we had a note on the car letting us know our license plate had been recorded and to not park there again. Not to worry. We won't be using this hotel again. It's too bad, it's in a great location.
Building was beautiful, and was within walking distance of many nice restaurants and to the Peabody opera House (Avett Brothers). Be prepared for paying $26 for valet or feeding the meter on off street parking. Room was very small, beware they will charge you $10 for using their WIFI, bed was horribly uncomfortable, pillows were just as bad, and there was no hot water in our room. We will NEVER stay at this hotel again. If you have to stay here bring a good mattress pad and your own pillows and be prepared to take a cold shower.
Staff was always very friendly and helpful. They even let me leave my car at the hotel while I went to the Cardinals game even though I had already checked out!
Great location to MetroLink & tourist spots Did not honor reservation; reserved king bed; could not make first night; called hotel to inform of delay; gave king bed to other guests Requested wake-up call and taxi for morning of departure; neither fulfilled
Clean and quiet. Great location. Breakfast could be much fresher with better variety at that price.
There was not enough parking for guest, we had to pay an extra $20 at another location to park...good thing we only stayed one night. The air and fridge in the room didn't work. The attendant was not compassionate at all and seemed to be no help. The room seemed dirty and old. The shower took awhile to get to work because the handle was stuck. The shower curtain rings were rusted The hair dryer was disgusting and half worked. The restaurant/bar in the pictures wasn't even open when we were there. I will never be back.
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
This place was fantastic. Everything from the room layout, to happy hour, to facilities provided. Nice, welcoming staff and very clean room. Parking. No options for parking but I get it...it is downtown STL and options are limited. Just pricey to valet your car.
Very spacious suite. Excellent breakfast buffet. Great food at attached restaurant , Robust. Friendly helpful staff. Overall one of the best hotels we have ever stayed at. Will definitely stay here again.
The hotel was very clean, the decor was modern, the hotelier was quite nice. The temperature was hard to modulate in the room and the pillows were horribly uncomfortable.
The staff were friendly and kind. The service was prompt, and the room was beautifully decorated, clean, and very functional. Although my stay was for leisure, this would be a great spot for those traveling on business. I would recommend it, and would be happy to stay again.