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Excelente localização Alimentos caros.
A garagem era um pouco de dor. Tudo o resto foi ótimo.
Excelente serviço ao cliente. O check-in foi muito bom graças à equipe que se preparou para a nossa chegada. Eu mandei entregar algumas flores no hotel para minha esposa no dia do check-in. (Sábado) A equipe já tinha colocado as flores no quarto e eles nos deram um quarto muito espaçoso com praticamente nenhum vizinho. O serviço de manobrista foi uma ótima adição durante a nossa chegada ao longo da nossa estadia. O hotel teve até mesmo uma recepção para o time de beisebol Cardinals, e quase não notamos. O Hyatt será agora o nosso hotel para quando visitarmos St. Louis.
The actual hotel room is great! The staff did a poor job of providing customer service. The room card didn't work no one explained that you had to go to the 8th floor then get off and find another set of elevators to get to your room. It was loud The casino makes everything smell like smoke and whatever they use to try and mask the smoke.
Hotel looks like it was placed in the middle of a 3rd world country. The hotel was beautiful, and staff were excellent. The restaurant serves one of the best breakfasts. Terrible mouse in the room the entire time. The soundproofing from the outside is non-existing. Heard the wind howling and the traffic 24rs. a day.
530 contragolpe. Nada.
Confortável, silencioso, e excelente localização com um generoso café da manhã, recepção à noite
Café-da-manhã de cortesia e happy hour. Forte cheiro de cloro ao redor da piscina.
Rooms are very nice. Beds are great !!! Slept like a baby. Parking, not great
Big room and bathroom
Beds were comfortable. Convienent. Our room had a very poor layout. Antiquated TV that was 20 ft from the bed. Bathroom set up is very poor. The bathroom was huge but just wasted space. A pedestal sink with a narrow glass shelf above, left very little room for your toiletries. My tioletry bag wouldn't even sit on it. Service in the bar was also very poor, especially for the price of a cocktail.
The bed was so comfortable, the staff was courteous and helpful, everything was very clean and the building was absolutely beautiful! It is located right so close to everything downtown we just walked everywhere! The bedroom was a little bit small, there was only about 2 ft, maybe less, between the end of the bed and the wall. However, it is an old building so that's to be expected. We had a not so beautiful view of the A/C units but for the price, I can't complain.
All staff was rude except the valet
The good -The hotel lobby and exterior are beautiful, the decor in the rooms are nice -The beds, pillows and linens were the most comfortable I've ever experienced -The location is perfect, close to entertainment, restaurants and nightlife The bad -There's no fridge or microwave. If you're like me you might think, "no big deal." If you stay more than one night, it's a big frickin deal. You can't even have a cold drink of water without going to the 8th floor for ice. Forget the left overs from dinner you might want to bring back. Or the bottle of wine you'd like to chill. Or anything else that may need to be cold. It's a huge inconvenience that no milk and cookies or free wine can make up for. I can not for the life of me understand why they didn't install a fridge. -The breakfast is the worst. Plan on eating breakfast out. The options are extremely limited. Toast, bagels, cereal, muffins, and a few fruits. If I was staying one night, I wouldn't hesitate to choose this hotel. The problem is, I never stay one night anywhere. The no fridge thing is the tipping point for me. There's nothing else that differentiates this hotel from the major chains than the lack of a couple of basic amenities/services, a fridge, a microwave and a good breakfast.
Stunning hotel, extremely nice staff. I normally don't spend this amount on hotels but it was nice to treat myself. I hope I get to go back again! So cute to have cookie time even though I wasn't able to make it, same with the happy hour. I didn't like to 30$ in state fees and taxes .... And that the free breakfast didn't include eggs, ect.
Clean, the happy hour, milk and cookies, friendly staff 1 forty pillow
The property is beautiful, the staff was exceptionally courteous and attentive, and the room was very comfortable and relaxing with an interesting layout. The only thing I could call a negative was the view out our windows of the HVAC units.
It was quite, well equipped and well located. Very good value quality-price Personnel little bit rud but still acceptable
Good breakfast, quiet spacious rooms, friendly personnel
Absolutely every staff person was polite, friendly and always seemed truly happy. I made a point to tell the front desk person along with other staff that I happened to interact with. Our bed seemed to send both of us to the middle of the bed.
Arrived Friday and they gave us our room early at no extra charge. The front desk staff was above and beyond amazing! Room was clean and we had upgraded to the arch view. They were "under construction " for remodeling on 2 of the floors but we never heard anything or saw anything. The ladies running the breakfast were outstanding and so sweet and energetic. It was all clean and very fresh food. Hope we make a point to go to st Louis again and will definitely stay there and recommend it to everyone. Thanks for having us! Pool was a bit cloudy but there was a bunch of kids in there before us.
The staff was great, and extremely friendly. Children loved the complementary hot chocolate. I would stay here again. For a family, the room could use more drawer space. We did not use the pool or spa, because it did not appear very clean, and had a very strong chlorine smell.
Friendly, proactive and helpful staff in all departments we dealt with... front office, housekeeping, food & beverage, even security. View was great of the Arch and river
The location was superb for being near the arch. The staff was excellent and changed my room for the second night to the top so I could see the arch, it was awesome! Room 500 "with an arch view". It was the back wall of the pool building!
The warmth and friendliness of the staff. The hotel was very clean and nicely decorated. This experience exceeded my expectations.
I definitely liked the customer service rep named Andrew. When we arrived I told him that we were on our anniversary and he made a point to go and get us a bottle of Champagne. I will be definitely staying here when I visit St. Louis again!! Beds!!!! Very Uncomfortable but the customer service, hands down made up for it!!
The staff was helpful and friendly. We were close to downtown and the room was very clean and was a very spacious room. The hotel was quiet and overall was a very positive experience. There wasn't too many food options right near the hotel, we ended up taking a taxi to the downtown area for most of our trip.
worth what we paid. Bed was comfortable. Shower pressure was really good mini refrigerator was froze over. we had 2 small conditioners and not a shampoo and conditioner.
Room was spacious. On site restaurant and bar a benefit. Cabs readily available.
Good security for the better part. The room was dirty. I found food on the floor. Staff at front desk was fair. A woman followed me into the bathroom that I had to unlock. Strange certainly not a guest. Do not know how she got into the hotel.
The staff were all very friendly, if not terribly helpful. Room was *filthy*. Walls were dirty, carpet was horrifying, and the bedspreads were filthy. They didn't even cover the bedspreads with fresh sheets. Sofa and chairs were so gross we were didn't want to sit on them. We were surprised to find out at the last minute that there was: -no microwave (They offered to bring us a microwave for a fee of $20/day. What?!) -no complimentary parking (We chose a hotel downtown in part to save on parking!!) -no complimentary breakfast So the value of a "discounted" room went out the window.
Everything was very good except checkout. I had to wait in line for 30 minutes before two customers in the only two lines were helped and the line began to move. I had no issues to resolve, there should have been someone else that was called up to help or an express line for people checking out.
Check in and out was smooth, room was comfortable, on site parking, good proximity to Busch Stadium and Scottrade Center. Wi-fi wasn't free, TV wasn't easily seen from the far side of the bed. Needed better parking signage from the street.
The pillows were nice. The front desk staff was pleasant The carpets were dirty, the furniture was old, and the hotel needs a thorough cleaning and updating. The tub bottom was dirty, as well
The employees were very nice and helpful. Hotel bed was dirty, found lipstick stain as well as hairs that didn't belong to us.
The room smelled like smoke and were dirty
When our room was late they comped us on food items in the restaurant.
Very polite and accommodating staff. High quality rooms and food breakfast
...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
Value for the money was good. They needed more staff working the continental breakfast to keep up.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
Clean and quiet. Great location. Breakfast could be much fresher with better variety at that price.
Building was beautiful, and was within walking distance of many nice restaurants and to the Peabody opera House (Avett Brothers). Be prepared for paying $26 for valet or feeding the meter on off street parking. Room was very small, beware they will charge you $10 for using their WIFI, bed was horribly uncomfortable, pillows were just as bad, and there was no hot water in our room. We will NEVER stay at this hotel again. If you have to stay here bring a good mattress pad and your own pillows and be prepared to take a cold shower.
Great location to MetroLink & tourist spots Did not honor reservation; reserved king bed; could not make first night; called hotel to inform of delay; gave king bed to other guests Requested wake-up call and taxi for morning of departure; neither fulfilled
Staff was always very friendly and helpful. They even let me leave my car at the hotel while I went to the Cardinals game even though I had already checked out!
Free parking, decent wifi. No window in the room. Poor bathroom design (couldn't open the door if someone was at the sink). 1 elevator and it takes forever to get anywhere. The location feels a little creepy if you are walking back at night.
We were staying at the STL Union Station Drury for Pride weekend. The staff are always kind, helpful and attentive to your needs. Having the complementary breakfast and the "5:30 Kickback" is great as well. It was walking distance from all that we wanted to see and do on this weekend. Loved the stay, will do it again! We had a third person with us and opted for the roll away bed. The first one we received had a bug in it.Once notified, the staff quickly replaced it but the mattress on the second bed left a lot to be desired. Very flat and uncomfortable.
Free covered parking, good breakfast, clean rooms. Generally just good amenities. The free evening food and drinks ends at 7 and we just missed it. This was obviously our own fault for not arriving on time, but it's still a little disappointing that the free drinks don't run as late as they do at most other hotels. The hotel staff accidentally told us the wrong room number, so we were trying to see if any of our keys worked when someone answered the door! Not a big deal, just a bit of a shock.
Pretty much everything, the extra s definitely don't cost extra.love all the free food and drink at Happy hour Beds seemed small and not the most comfortable.
Location is good. Pool hours!
Food, location, and atmosphereven were all 5 stars!
All the extras- breakfast, fastbreak, drinks. My car battery was dead upon check out, I told the very hospitable woman at the check out counter and within 5 minutes the maintanence guy was there and had my car started for me, free of charge! the bed was very uncomfortable!
The lady at front desk was phenomenal
Great value with free parking, breakfast, and happy hour. Staff was courteous and friendly. Easy walk to Scottrade Center. Enjoyed dinner at Lombardo's too. Would stay here again. Staff apologized for construction but it was quiet over the weekend and didn't bother us at all. (Was told construction would end March 2016.) Room was on the small side but comfortable.
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
This place was fantastic. Everything from the room layout, to happy hour, to facilities provided. Nice, welcoming staff and very clean room. Parking. No options for parking but I get it...it is downtown STL and options are limited. Just pricey to valet your car.
Very spacious suite. Excellent breakfast buffet. Great food at attached restaurant , Robust. Friendly helpful staff. Overall one of the best hotels we have ever stayed at. Will definitely stay here again.
The staff were friendly and kind. The service was prompt, and the room was beautifully decorated, clean, and very functional. Although my stay was for leisure, this would be a great spot for those traveling on business. I would recommend it, and would be happy to stay again.
The hotel was very clean, the decor was modern, the hotelier was quite nice. The temperature was hard to modulate in the room and the pillows were horribly uncomfortable.