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A garagem era um pouco de dor. Tudo o resto foi ótimo.
Excelente serviço ao cliente. O check-in foi muito bom graças à equipe que se preparou para a nossa chegada. Eu mandei entregar algumas flores no hotel para minha esposa no dia do check-in. (Sábado) A equipe já tinha colocado as flores no quarto e eles nos deram um quarto muito espaçoso com praticamente nenhum vizinho. O serviço de manobrista foi uma ótima adição durante a nossa chegada ao longo da nossa estadia. O hotel teve até mesmo uma recepção para o time de beisebol Cardinals, e quase não notamos. O Hyatt será agora o nosso hotel para quando visitarmos St. Louis.
Excelente localização Alimentos caros.
Location to downtown sites. Spacious room - very clean. COOL FEATURE - for $5 Westin will supply you with workout shirt, shorts, shoes (if you forgot them or just don't want some stinkiness in your bag for the trip home). Restaurant staff was very friendly and had. O problem getting hot water for me for the provided in-room tea bags. Food options were pricey - especially in-room. No hot tub (was really hoping for this esp after long days during biz trip and when cold out). Fitness Center has nice footprint and facilities but could be better equipped (more weight options - less cardio machines). They tried charging me for parking ($20) even though I arrived via Uber & told them I had no need for their parking services when I checked in the night before.
there was a lot of hidden taxes and parking is $20 a night. Also you have to pay $13 a day for wifi. I would expect these fees to be included in the price, kind of disappointed but not a big deal. Just kind of annoying
We loved thw beds! We just wanted to slunber. Loved the spa bathroom. LIked having a robe. Good food. Nice tv. Spacious room! We felt special. This was a staycation for me and my senior mom. She enjoyed herself immensely. There was a high pitched humming noise, like from something mechanical, coming from outside the room. It wasn't too loud, but you could hear it. I don't know if it was the hotel itself, or noise from the street. We were on a higher floor as well.
Hotel looks like it was placed in the middle of a 3rd world country. The hotel was beautiful, and staff were excellent. The restaurant serves one of the best breakfasts. Terrible mouse in the room the entire time. The soundproofing from the outside is non-existing. Heard the wind howling and the traffic 24rs. a day.
The actual hotel room is great! The staff did a poor job of providing customer service. The room card didn't work no one explained that you had to go to the 8th floor then get off and find another set of elevators to get to your room. It was loud The casino makes everything smell like smoke and whatever they use to try and mask the smoke.
$25 deposit and friendly staff. No pool
Clean nice rooms where all redone so nice
We had problems. Motel employees to park our CAR. For $8.00 more 't they would park the car and get it when we needed. Little did we know we couldn't trust the employees. I had dollar bills and change in the console of the car. When we got the car. the dollar bills were gone I don't know how much of the change was missing. So I was very disappointed with the employees to STEAL. So who every stole the money hurt the other employees. Because I did not tip the ones who got the car. SO DISAPPOINTED
Nice Hotel/ Location Downtown near everything. No pool or hot tub for a 4 star I would think it should. Check took forever, long line. Staff was just ok, Average. Not superior like other 4 star hotels I have stayed. Pantry too expensive. Bottle water $5.00 is too high. Room was nice, but very small.
The rooms were very clean and the location was excellent. Staff were friendly. The entrances need to be monitored more closely. We had a fearful experience with a group of teens not staying at the motel that followed us in and on the elevator after they had called my family a derogatory name. Reported and was not taken seriously.
The staff was very friendly and the room was above expectations. Comfortable bed with plenty of pillows and fluff along with the great view made for a perfect getaway. Parking was difficult to find. They did offer valet. But, if you park in the garage and don't use your hotel key, it'll save you $4 a day.
Room was very clean. Staff was very unhelpful. The hotel lobby bar was awful took over an hour to place an order for food and to get drinks.
This guest did not leave comments about this hotel.
convenience to many locations i wanted to visit. none
The staff was wonderful, very attentive and friendly. Rooms were great, clean, had a very fresh feel to them. It's location is great as well, It took about 8 minutes to walk to Busch Stadium and it would be close to the same distance to the arch. None
Nice decor, comfortable bed. Wifi costs $13 a day, after you pay that much for a hotel room... ridiculous. Parking was not on site, and garage was $20 a day. So what you see is not what you get, add like $100 to your bill and that's closer. Not as clean as it should've been (bathroom
Everything. Very nice place to stay. Parking garage technology malfunction detained us and a couple other guests for about 1/2 hour.
The staff were able to accommodate every request. Our club level suite was well-appointed and comfortable. The club lounge concierges were all very attentive and courteous. Front desk staff was the same. The fitness center, Sante, is an actual fitness club to which hotel guests have access. This club had top-notch equipment and facilities, making this the best hotel gym I've ever experienced. I will stay here again for the gym alone. An excellent experience overall, and we are looking forward to our next visit. Like a lot of hotels, the sink and bathtub drained very slowly.
The hotel is beautiful, with a real air of luxury. At a very affordable price too. However I ate here and will not be repeating the experience. The food was so bland it was like eating cardboard. My guest had a different dish and had the same opinion. It was the most bizarre dining experience I have ever had. It looked appetizing but tasted of nothing. I would also like to comment that although luxurious the hotel is rather stingy, you have to pay for wifi and the business centre. The 20% room service charge was excessive. Poor tv channels too. I'd still come back though as such a gorgeous place in a fabulous location.
The location was very near the hospital. I had one of the newly renovated/decorated rooms. The poolside restaurant was very nice in the evenings. I will stay here again during my next visit.
friendly staff, convenient services.
Location, facilities and architecture were excellent. Room was a bit dated.
I love the Art Deco building. The rooms are comfortable. It's location near restaurants, bars and the park is terrific. Our room was quiet dispite the the festivities going on in the hotel.
Location, decor, facilities. The outdoor pool is great. One of St. Louis's classic hotels that has more than maintained its beauty and panache.
Has a cinema inside, nice pool, and good location if you want to have some nice bars and restaurants to go to Beds are extremely uncomfortable. Room was given to us with a king when a queen was requested Room keys rarely work after the first time especially in the self park garage Rooms are in general pretty old and outdated, hence the uncomfortable beds
Amazing hotel, very luxurious rooms. Very clean casino, and nice staff. The food in the casino (the burger one), was not the best and not worth the money. They didn't get my order right, but they were nice when asked to fix it.
The showers were amazing. The pillows are too soft. Definitely will bring my own next time.
Stayed in 'luxury' category room. Very nice. Good vibe. Staff seems proud of the operation. Very friendly, very attentive. Would stay here again when we're in the St. Louis area. Free (all be it slower) Wi-Fi in all rooms. Good enough to read email, news articles, etc.. If you want to stream stuff that will cost you $10 a day. Small issue but the hot water coming out of shower needed to be a bit more 'hot'. Never did quite warm up to my personal like for water temp.
Room was very nice. Staff was excellent as well. There was not much around the area to do but this is a casino after all. The casino was very tight and smoky. A bit pricey for what you get.
Luxurious hotel Floor around stool had urine on the floor room from previous guests. We found this after a nice night in the casino, so less than impressed.
Stunning hotel, extremely nice staff. I normally don't spend this amount on hotels but it was nice to treat myself. I hope I get to go back again! So cute to have cookie time even though I wasn't able to make it, same with the happy hour. I didn't like to 30$ in state fees and taxes .... And that the free breakfast didn't include eggs, ect.
All staff was rude except the valet
The bed was so comfortable, the staff was courteous and helpful, everything was very clean and the building was absolutely beautiful! It is located right so close to everything downtown we just walked everywhere! The bedroom was a little bit small, there was only about 2 ft, maybe less, between the end of the bed and the wall. However, it is an old building so that's to be expected. We had a not so beautiful view of the A/C units but for the price, I can't complain.
Clean, the happy hour, milk and cookies, friendly staff 1 forty pillow
The property is beautiful, the staff was exceptionally courteous and attentive, and the room was very comfortable and relaxing with an interesting layout. The only thing I could call a negative was the view out our windows of the HVAC units.
The good -The hotel lobby and exterior are beautiful, the decor in the rooms are nice -The beds, pillows and linens were the most comfortable I've ever experienced -The location is perfect, close to entertainment, restaurants and nightlife The bad -There's no fridge or microwave. If you're like me you might think, "no big deal." If you stay more than one night, it's a big frickin deal. You can't even have a cold drink of water without going to the 8th floor for ice. Forget the left overs from dinner you might want to bring back. Or the bottle of wine you'd like to chill. Or anything else that may need to be cold. It's a huge inconvenience that no milk and cookies or free wine can make up for. I can not for the life of me understand why they didn't install a fridge. -The breakfast is the worst. Plan on eating breakfast out. The options are extremely limited. Toast, bagels, cereal, muffins, and a few fruits. If I was staying one night, I wouldn't hesitate to choose this hotel. The problem is, I never stay one night anywhere. The no fridge thing is the tipping point for me. There's nothing else that differentiates this hotel from the major chains than the lack of a couple of basic amenities/services, a fridge, a microwave and a good breakfast.
Noisy AC which had to be reset to work dirty shower walls, musty smell. Modest breakfast, but fresh and delicious. Accommodating staff and unparalleled decor. Overall, too expensive.
Fun and charming theme, great location, and excellent staff!
The Cheshire is a quirky British castle and authors based 'Lodge". Each room is named for an author and has a copy of one of the writer's works with a bio bookmark for each guest. (I have, over the years, enjoyed Auden & Isherwood, and now Laurence Sterne.) The windows on each floor and in each room are leaded pale colored diamonds. The reception area boasts heavy wooden furniture, a bear, and "Oriental" rugs over tile. The front desk and bar staff are superb! Nice pleasant people. The pool area is inviting even in non-swim weather, with standing heaters and a firepit. Too much fun, and reasonably quiet for a full hotel. Guest with relatives in lounge area espousing ethnic and religious prejudices (?!) loud enough for others, including me, at separate tables to show surprise. Not a common experience at The Lodge!
We loved getting to stay somewhere that was pretty much rich in the middle of everywhere we wanted to go and see, but avoid the mass traffic of the city. This was our second time to St. Louis together and we definitely can't wait to make it back out to The Cheshire. It was everything we were looking for in a hotel. Plus the continental breakfast may have been small, but the quality made up for the quantity by far.
The warmth and friendliness of the staff. The hotel was very clean and nicely decorated. This experience exceeded my expectations.
I definitely liked the customer service rep named Andrew. When we arrived I told him that we were on our anniversary and he made a point to go and get us a bottle of Champagne. I will be definitely staying here when I visit St. Louis again!! Beds!!!! Very Uncomfortable but the customer service, hands down made up for it!!
Absolutely every staff person was polite, friendly and always seemed truly happy. I made a point to tell the front desk person along with other staff that I happened to interact with. Our bed seemed to send both of us to the middle of the bed.
Friendly, proactive and helpful staff in all departments we dealt with... front office, housekeeping, food & beverage, even security. View was great of the Arch and river
The location was superb for being near the arch. The staff was excellent and changed my room for the second night to the top so I could see the arch, it was awesome! Room 500 "with an arch view". It was the back wall of the pool building!
Good breakfast, quiet spacious rooms, friendly personnel
It was quite, well equipped and well located. Very good value quality-price Personnel little bit rud but still acceptable
The staff was great, and extremely friendly. Children loved the complementary hot chocolate. I would stay here again. For a family, the room could use more drawer space. We did not use the pool or spa, because it did not appear very clean, and had a very strong chlorine smell.
The staff was extremely pleasant and accommodating. The hotel is also conveniently located within walking distance of many attractions. My stay exceeded my expectations overall.
The room smelled like smoke and were dirty
The staff were all very friendly, if not terribly helpful. Room was *filthy*. Walls were dirty, carpet was horrifying, and the bedspreads were filthy. They didn't even cover the bedspreads with fresh sheets. Sofa and chairs were so gross we were didn't want to sit on them. We were surprised to find out at the last minute that there was: -no microwave (They offered to bring us a microwave for a fee of $20/day. What?!) -no complimentary parking (We chose a hotel downtown in part to save on parking!!) -no complimentary breakfast So the value of a "discounted" room went out the window.
The pillows were nice. The front desk staff was pleasant The carpets were dirty, the furniture was old, and the hotel needs a thorough cleaning and updating. The tub bottom was dirty, as well
Everything was very good except checkout. I had to wait in line for 30 minutes before two customers in the only two lines were helped and the line began to move. I had no issues to resolve, there should have been someone else that was called up to help or an express line for people checking out.
When I arrived at the hotel, I was treated with the up most respect and they took care of me quickly. The room was amazing. I loved the indoor pool and it was in the center of downtown where I was able to experience the night life of the STL and the dining. So grateful I was accommodated when I book my stay so last minute and the price for the experience was the best part.
When our room was late they comped us on food items in the restaurant.
Check in and out was smooth, room was comfortable, on site parking, good proximity to Busch Stadium and Scottrade Center. Wi-fi wasn't free, TV wasn't easily seen from the far side of the bed. Needed better parking signage from the street.
Good security for the better part. The room was dirty. I found food on the floor. Staff at front desk was fair. A woman followed me into the bathroom that I had to unlock. Strange certainly not a guest. Do not know how she got into the hotel.
Room was spacious. On site restaurant and bar a benefit. Cabs readily available.
The staff was helpful and friendly. We were close to downtown and the room was very clean and was a very spacious room. The hotel was quiet and overall was a very positive experience. There wasn't too many food options right near the hotel, we ended up taking a taxi to the downtown area for most of our trip.
...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
Value for the money was good. They needed more staff working the continental breakfast to keep up.
Very polite and accommodating staff. High quality rooms and food breakfast
staff was nice seriously out-dated, no bar/restaurant. ceiling in bathroom had clearly had a leak, awnings torn outside.
Nothing Staff was very unhelpful, parking was horrible, rooms were old & dingy
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Hotel smelled awful Bad spot nothing to do and the hotel is definitely not a 4star it is very outdated
This guest did not leave comments about this hotel.
The staff was very friendly and helpful! This hotel did not have a laundry room for guests.
Nothing Room, no a/c, room was dirty
The staff were great and very helpful. The hotel itself was terrible. The tv's did not work properly, the lamp was coming apart, the original room I was offered was dark and uncomfortable, the thermostats were not working properly, the window chade Many things did not work properly as stated above.
Very nice hotel safe area. Staff was very frigidly and courteous. Room was very nice
The hotel was within walking distance to Busch Stadium. No.
It was listed as 4 stars and showed it had restaurant and bar. It ha neither and no valet service for parking cars. THIS IS NOT A 4 STAR HOTEL!!! breakfast was lame. The laid out some bagels and English muffins and called it a continental brkf