A recepção foi fantástica, muito simpáticos e prestativos. O quarto que eu fiquei precisava de aspiração.
A equipe foi acima e além de atenciosa e amigável.
Eu adorei o quarto, muito limpo e confortável. O serviço foi excelente e amigável. Ótima experiência. Recomendo ficar neste hotel. A localização é excelente e há muitos lugares para comer e fazer compras. Adorei o fato de que este hotel está conectado a outros, então você não tem que sair. Ansioso para a minha próxima estadia no Silver Legacy. Não houve nada de que eu não tenha gostado.
Excelente vista!! Pessoas estranhas nos cassinos tarde da noite
Bom atendimento ao cliente. Quarto confortável. Os banheiros precisam de ser actualizados. A piscina não estava disponível, estava em construção. Nenhuma notificação sobre ele.
Tem um ótimo clube de comédia! O quarto de hotel era bom e limpo, mas a decoração e o ambiente eram meio enfadonhos se comparado a outros hotéis.
Os quartos Sem buffet
Tudo foi ótimo
Uma grande variedade de restaurantes para escolher. Ligado ao cassinos circundante.
A localização é excelente e era muito limpo Nossa cama e travesseiros eram muito desconfortáveis. O condicionador de ar quase não funcionou
Quarto limpo, espaçoso Sem piscina, demasiadas taxas
O jogo para as crianças, quarto maior, e apenas em geral ótimo lugar. Sem queixas
O nosso quarto era lindo! Tudo era de alta qualidade e super limpo. Nós também tínhamos uma bela vista do 20º andar. Pouca explicação sobre onde estacionar.
Tinha de quartos contíguos . A equipe não muito simpática e longa espera para o check-in.
Nada. Não obtive o quarto reservado. Cheirava a mofo e era nojento. Nós não conseguimos o quarto reservado. O recepcionista era rude. E o quarto estava sujo. Nunca mais.
Quartos baratos durante a semana. Fim de semana eles duplo! Não tarde da noite de comer. Metade dos restaurantes estão fechados.
Meu filho amei a arcada e a área de jogo. As opções de alimentos não são grandes.
A minha filha tinha uma explosão. Obrigado por um bom tempo N/a
A equipe foi muito útil e amigável Demasiado desactualizado!
Hotel limpo Hotel bom e boa localização
A localização era boa Toda a experiência. Foi um fim de semana agitado e fazer o check-in foi um incômodo. Mesmo depois que fizemos tudo online antes.
Nos permitiu caminhar ao redor confortavelmente, apesar de estarmos com roupa de moto. Os preços em Reno e Vegas ontinuam subindo
Grande seleção de restaurantes Taxas extras no topo da sala de taxas. Preço total deve ser incluído no Citações inicial.
Calmo e tranquilo! Todos os funcionários foram simpáticos e prestativos. Gostei de tudo.
Eu sempre gosto da equipe amigável e prestativa no Eldorado. Toda a gente parece sempre feliz e de bom humor. Eles são muito prestativos e agradáveis de lidar. Os quartos são confortáveis e têm tudo o que eu preciso.
Como temos o quarto através de caiaque Estacionamento
O conforto do hotel, em relacao ao preco! Os restaurantes do Hotel deveriam permanecer abertos ate mais tarde, pelo menos, nos mesmos horarios dos hoteis concorrentes. Alem disso, os funcionarios da recepcao deveriam ser mais cordiais com os hospedes.
Cada coisa ... !!! Comida, diversão, cheio de gente e cheio de paz ... !!! Você pode ter tudo juntos ...
O pessoal, funcionários educados e até mesmo alegres.. Tapetes nos corredores desgastados e sujos - 14º andar. No geral, o estabelecimento parecia um pouco ultrapassado.
Excelente localização Excelente equipe Serviço de transporte de e para o aeroporto - Edwin é incrível! Minha cama me fez coçar. Não tenho certeza se era de detergentes, bugs ... Eu dormi em cima das tampas. O ralo do chuveiro drenado lentamente.
Bom preço Ele fede lá
Preço mais barato Sem boa comida.
O quarto e a cama eram confortáveis Eu meio que gostei de tudo
Localização e ausência de casino. Ar condicionado fraco. Nenhum em corredores. Minimamente aceitável no quarto. Não ficaria aqui novamente nos meses de verão.
Propriedade muito limpa, funcionários simpáticos, ótima localização e bem decorado. Elevadores lentos
The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
Good value for money Noisy rooms
Nice river view room, clean No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
Friendly staff. Accomodated us with our request for early check in for free. There was a hair in the towel. Casino was closed for renovation.
Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice. I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great! the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing. Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
* Very nice inside * Extremely clean * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town. It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
Sheets made me itch. Carpet was really dirty. Bathroom doesn't flush properly. TV needs upgrade. Smelled really bad. Light bulbs were disgusting and a couple weren't working. Elevator is outdated and feels like it's gonna break on you.
The only redeeming factor in our stay there was the location. Of the two elevators, one was out of service (apparently for months) and the other one was extremely slow, taking 18 seconds to open on each floor. This lone elevator serviced 18 floors and gave me the impression of it might quit at any time. Additionally there was a sign on the stairs saying “For emergency fire use only.” Talk about having a trapped feeling. The Cal Neva's rooms show obvious neglect in maintenance; there were holes in the bathroom door, flooring coming up in the bathroom, faucets that barely functioned and a broken chair at the desk near the bed. In all it was not a good experience and I will never stay there again and do not recommend that anyone else stays there either. The Cal Neva should use some of their profits and maintain or better yet update their stinking hotel.