Quer guardar como a sua moeda permanente, ou apenas nesta visita?
Nada Quartos para fumadores e quartos sujos Cada restaurante tinha uma espera
localizacao;quartos bons ,custo beneficio bom falta de vagas no estacionamento carros , cachorros no hotel?
O quarto era enorme ... e meio vazio. Não tinha muito móveis para preenchê-lo. O controle de temperatura era tosco -- um mostrador de algumas décadas atrás com "quente" ou "frio" -- a partir daí, cruze os dedos e espere obter algo confortável. O estacionamento era 10 km (parecia) da porta da frente. A entrada da frente em si era cerca de 400 pés de comprimento ... apenas um lugar estranho.
Todo o lugar N/A
Eu adorei o quarto, muito limpo e confortável. O serviço foi excelente e amigável. Ótima experiência. Recomendo ficar neste hotel. A localização é excelente e há muitos lugares para comer e fazer compras. Adorei o fato de que este hotel está conectado a outros, então você não tem que sair. Ansioso para a minha próxima estadia no Silver Legacy. Não houve nada de que eu não tenha gostado.
Os quartos Sem buffet
Tem um ótimo clube de comédia! O quarto de hotel era bom e limpo, mas a decoração e o ambiente eram meio enfadonhos se comparado a outros hotéis.
Tudo foi ótimo
A equipe foi acima e além de atenciosa e amigável.
Uma grande variedade de restaurantes para escolher. Ligado ao cassinos circundante.
A recepção foi fantástica, muito simpáticos e prestativos. O quarto que eu fiquei precisava de aspiração.
Meu filho amei a arcada e a área de jogo. As opções de alimentos não são grandes.
Tudo é agradável, tive uma ótima estadia!! Meio que fiquei perdido, hehe
Os serviços e o serviço de arrumação O preço
O jogo para as crianças, quarto maior, e apenas em geral ótimo lugar. Sem queixas
Hotel limpo Hotel bom e boa localização
Excelente localização Eu senti que o preço era um pouco alto
Nada. Não obtive o quarto reservado. Cheirava a mofo e era nojento. Nós não conseguimos o quarto reservado. O recepcionista era rude. E o quarto estava sujo. Nunca mais.
Quarto limpo, espaçoso Sem piscina, demasiadas taxas
Tinha de quartos contíguos . A equipe não muito simpática e longa espera para o check-in.
A comida era ótima Sem piscina
O check-in foi rápido e fácil, o recepcionista foi amigável e prestativo.
São muito ageis no atendimento O hotel não esta listado nas paginas amarelas e no site não tem o endereço
Tudo O spa estava fora deste mundo Cada um dos seus funcionários realmente se importa Muito agradável Excelente
Gostámos da qualidade do hotel que tinha instalações adequadas para a finalidade da nossa visita (feiras, congressos). A reserva de quarto que tinhamos feito estava anulada, tendo nós sido obrigados a ficar a primeira noite em quartos não adequados.Não houve respeito pela nossa reserva, para vender o quarto mais caro, numa noite de muita procura.
A localização era boa Toda a experiência. Foi um fim de semana agitado e fazer o check-in foi um incômodo. Mesmo depois que fizemos tudo online antes.
Eu sempre gosto da equipe amigável e prestativa no Eldorado. Toda a gente parece sempre feliz e de bom humor. Eles são muito prestativos e agradáveis de lidar. Os quartos são confortáveis e têm tudo o que eu preciso.
The room and bed were comfy I like everything pritty much
Friendly awesome staff - from checkin, to restaurant on site, to valet. Clean and beautiful hotel. Look forward to coming back to Reno.
Smoke free, non-casino Slow elevator; no service elevator
Place was clean looked modern. The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general
Location Small corridors in entrance area, no casino
Decor, room & staff were amazing. The hotel has a very active-lifestyle, current, relevant, green, boutique vibe. Very hippster yet unpretentious and comfortable. We will say here everytime we are in Reno. It is also right in the heart of the casino strip if that's your thing and the river district. Hotel restaurant has a great vibe but we had dinner elsewhere. Excited to eat at the restaurant, we were disappointed to be told there was a wait for the kitchen to catch up even though half the restaurant was empty. We don't terribly mind a wait but were further surprised that we were not offered an empty table for a drink or two. No pagers or method of contact were available to let us know when they could seat us, which made the situation a bit more ackward. We finally made the decision to eat elsewhere, at Campo and were so glad we did. Excellent food & service!
This hotel is a gem in the middle of the desert. The location is fantastic, within walking distance from many attractions. The rooms were private and relatively noise-canceling. The only time we heard our neighbors was when they would let the doors slam. The absolute best part about the hotel is that the entire venue is smoke-free and non-gaming. Check out was a breeze, and valet had our car ready before we made it down from our room. Overnight valet parking was a bit expensive, especially for those who do not require in and out privileges. Vegetarian options in regards to room service were very limited, but it wouldn't keep us from coming back.
Location, good service and cleanliness. Non smoking a plus. Good size room. The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.
Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy. Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.
Coffer maker in the room was nice...personal Keurig Breakfast was bad and one morning there was no hot food.
The entire place was incredibly clean! Thank goodness for a Non-Casino based Hotel in Reno! Finally a place we can stay without all the noise and awful smoke! Nothing worse for a non smoker than waking up sick in the morning from all the smoke you had to wade through; or worse the smoke that seeps into your room. We will definitely be back, see you soon! Parts of the surrounding blocks are a bit shady looking. BUT it appears to be improving.
Reno is usually about dingy hotel rooms inside of casinos. This hotel was the first time we had ever seen anything different, and it was really nicely done. The renovation was high end and nicely done, from the public spaces to the individual rooms. The staff was also super friendly. There were two drawbacks. One was the parking. The garage was really gross, with garbage everywhere and even an abandoned car. The garage entrance is far from the hotel entrance. The garage has an attendant hiding in a room so it's as though the garage is unattended and anyone off the street can go in there. And on top of all that the hotel doesn't validate parking. It's just a random downtown garage that isn't part of the hotel and doesn't feel very safe. The other drawback was that everything in the hotel closes early so if you want to do anything other than sleep you might have to go to the casinos anyway.
Quarto foi nice. A equipe fede. Atitude ruim sobre tudo. Buffet era terrível, não é o que foi anunciado.
Quarto com privacidade. A localização é perto da rua e de fácil acesso a pé para qualquer lugar. Um pouco de mofo no quarto. Precisa ser remodelado. Por US$ 100/noite não valeu a pena.
Um problema foi que a banheira estava plugada e não drenava.
Preços acessíveis em determinadas datas.
Muito FELIZ estadia a preços sujeira barato. Quarto limpo e tranquilo. Sem aborrecimentos em tudo. Eu ficaria novamente.
dificuldade para o check in pois o estacionamento e longe dos elevadores e não tem serviços para carregar as malas, falta de cafeteira e frigobar no apto
Cada coisa ... !!! Comida, diversão, cheio de gente e cheio de paz ... !!! Você pode ter tudo juntos ...
O conforto do hotel, em relacao ao preco! Os restaurantes do Hotel deveriam permanecer abertos ate mais tarde, pelo menos, nos mesmos horarios dos hoteis concorrentes. Alem disso, os funcionarios da recepcao deveriam ser mais cordiais com os hospedes.
Excelente localização Excelente equipe Serviço de transporte de e para o aeroporto - Edwin é incrível! Minha cama me fez coçar. Não tenho certeza se era de detergentes, bugs ... Eu dormi em cima das tampas. O ralo do chuveiro drenado lentamente.
This was our third stay at the Atlantis, using only the hotel, no gambling. We have found the hotel to be consistently clean, comfortable, well equipped and easy to check in and out. The beds are especially comfortable, and the room blacks out nicely for a later sleep. We found that the three times we had breakfast in the Purple Parrot, that the food was consistently well prepared and well served. We love the place. The only criticism is the ever present cigarette smoke. Though not very apparent in the hotel room, it is strong in the lobby due to the proximity with the gambling facilities. In the Purple Parrot, where we ate breakfast, it was noticeable, but not enough to spoil the enjoyment of the wholesome food served. We would stay there again if passing through Reno. Cigarette smoke, but we understand the nature of a Casino business. Thank goodness the hotel room and breakfast restaurant were substancially smoke free.
The spa is always my favorite thing to do at the Atlantis. The smoke that just sits in the casino. I am not a smoker but even when you get back to your non- smoking room you have to shower or the room smells like a smokers room.
We are travelers from Hawaii arriving very late in the middle of the night. What a pleasure it was to find such a welcoming staff to receive us. Every interaction that we had was a joy. Management is doing a terrific job of hiring the best staff. We will most definitely think of Atlantis whenever we are in Reno. Everything was wonderful – the room and cleanliness was top notch.
I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town. It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.
the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great! the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.
Good value for money Noisy rooms
Nice river view room, clean No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when
* Very nice inside * Extremely clean * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub
I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit
Friendly staff. Accomodated us with our request for early check in for free. There was a hair in the towel. Casino was closed for renovation.
The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.
Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.
I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice. I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.
Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing. Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.
Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.
Maids did not make noise or attempt to enter the room until later in the morning. Location is fantastic. Place was clean and in good shape. Once in a while the planes would make some noise early in the AM.
The hotel is very convenient to the Reno Airport. The rooms are clean and comfortable. The walls are extremely thin. Unfortunately my neighbor had a winter cold, and was up coughing all night which meant I was up listening all night. The walls are so thin that I could hear when they pushed the off switch on the night stand. Also, the heating is not central, and the window system was very loud when it would kick on every couple hours. Overall, not a good night sleep. I was in room 223. Perhaps other rooms or floors have better insulation.
The friendly staff Nothing
Nice, clean, decently priced hotel located very conveniently at the entrance to the Reno Tahoe airport. We had a very early flight and not having to stress about traffic, etc. to get to the airport on time allowed us to get a very good night's sleep before our early a.m. wake up call. They also had a shuttle ready and willing to take us directly to the airport. Not a thing....
Room and Accommodations Had to call a cab to the airport. The shuttle doesn't run at 4am for an early flight. Very disappointing.
It was at a quiet location even tho the freeway was near by we couldn't hear the cars on it at night. The hotel smelled good the minute we walked in. We enjoyed the breakfast. We liked the fact that to get in from the outside you had to use your key, not just anyone could walk in. Thank you.
Facilities is very good, and front desk service is friendly.
Tv's are way outdated. Time for a change.
Nothing The carpets, the air quality in the room, stuffy corridors.
The concierge was very friendly and helpful, she put us in a lower floor at my request, and she called the room after we got our stuff in to make sure it was ok. There were a lot of shady looking people hanging around the entrance and parking lot. The room was VERY outdated.
The view was nice. Although it was a non-smoking room, and it did not immediately smell of smoke upon check in, the smell of cigarette smoke woke me up in the middle of the night! When I got home, I realized that all of the clothes that I had on and that I had packed with me smelled of smoke.
I'm still alive, my car was not stolen. I had an expensive car and felt it's not a safe place to park my car for the night, nor it was clean enough inside. Best Western (just 20 bucks more expensive) in the same area is much better. La Quinta (same price) also felt better, although not as good as Best Western.
Toilet not flushing properly, bed broken on one side.
Absolutely shitty hotel. Bathroom shower knob was broken and they didn't know about it. Maintenance is very bad. I wouldn't stay in Ramada ever again.
The front desk person gave me a room on an upper level floor when I requested it due to a late check in and even though place was sold out. The room was fine. Basic two bedroom. Wireless worked. This was a multi-unit hotel with cheap rates - it worked for me when in town to go door to door during election season Lobby and rest of hotel smells of cigarette smoke bc smoking allowed in the casino. Casino diner food pretty basic. Great for feeling like you get to see some local action.
Customer service, dirty rooms, smoke filled lobby,
I'll never uses the hotel again The parking lot ia disgusting and dirty nothing worked in the rooms no towels to take a shower bathrooms would not even lock if you wanted service you had to go to the front desk
Nice view of the city lights at night. Easy access to parking. Quick hot water. The room was relatively large and had a comfortable couch and coffee table. Smoky smell in lobby made my eyes water. The floor we were on was non-smoking but smelled of smoke just the same. The TV was an old CRT type and the remote for it didn't work. The room was difficult to cool down to a nice sleeping temperature even though it was very cold outside. The pillows were small too soft to give any support.
The staff was really great! Although you can smoke on certain floors I was 5 floors above it and still smelled the smoke. Other customers smoked on the elevators and on any floor they wanted to.
Nothing This hotel isn't even close to 3 star! You kidding me. Homeless people in the lobby. Room old. Wow. Absolute joke of a hotel. Never recommend it or stay there again!
Friendliness and helpfulness of staff. No
Everything was excellent except the mattress desperately needed to be replaced!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Price and big rooms Hair all over
Clean and comfortable bed. The price is definitely a plus. N/A. If it could provide free breakfast, it would be be great.
This guest did not leave comments about this hotel.
Nothing Hotel is hard to find, It is NOT at the address they claim.
quite, clean novice from high way traffic
This guest did not leave comments about this hotel.
Courteous and helpful staff, great Continental breakfast
Customer service was terrible.
Clean and great breakfast Very noisy. Young children running the hallways and banging on doors in evening. Lots of noise on floor above too. Three times kids knocked on our door- twice they ran away when it was opened. Once they said sorry, wrong room.
Breakfast 2nd day was not very appetizing
The staff, from the front desk to housekeeping, are the very best and the friendliest I've ever experienced. Everyone was willingly to help and always with a smile upon their faces! The facility and rooms were top rated as well as extremely beautiful and clean. Recommended to anyone at anytime!
Nice non-smoking facilities, clean comfortable room,, super staff, easy parking and a great breakfast. N/A
Very friendly and courteous staff, cleanliness, complimentary breakfast, ease of check in and parking