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The pools were excellent. Paying to use the kids playroom! For goodness sake... I know it was only 50baht but still. If you are going to charge at least plough the proceeds back into the equipment in the room.
Jacuzzi room is very romantic Check-in and Check-out counter should switch, check-out staff is double the check-in, that makes the check-in line very long
The Centara Grand Mirage is a fantastic themed hotel. I only stayed for a couple of nights with my partner, my son and his girlfriend, as a stop over, but we would definately return here for much longer. It has almost everything you could want right there in the hotel complex; including a private beach, excellent restaurants, bars, spa, good size gym, kids play rooms etc etc, and fantastic grounds with numerous pools, slides and a lazy river. The staff were very pleasant and attentive. The hotel is far enough from the noise and bustle of Pattaya to relax, but only a short Tuk Tuk ride to the action if you want it. I would recommend this hotel to everyone - families, couples, old, young - there's something for everyone. No Complaints, loved this hotel.
all new hotel, trying well to be a 5 star hotel overall staff did its very best to please guests. The staff at the bar was a let down, management needs to watch out. Besides that nothing negative to report.
great！ I love their pool! Had so much fun
all detailes are thouruoghly thought over in hotel design, lanscape, fruits in room, small details - comfortable stay, evening sea dining at Aqua restaurant on Friday little beds on the beach, too many people on the beach had to spend time looking ofr free beds for money
Water sports facilities are excellent this is the best place for families with young childrens.
It was a ideal location for our Holiday and we had good time all through our stay at the Hotel. It was very clean and maintained well. We look forward to come back with our family Members as well. May be the Hotel could have had a Disco or Lively Pub. Because, we had to go around searching for a good Disco and Active Pub. Anyway thats only our expectation. If they were there it would have been more good. Whatever it is we liked the Hotel a lot.
The business floor has a dedicated lounge with staff, daily cocktails and special events. Really nice. No
Swimming pool was totally inadequate in respect of sun beds available, the hotel has provided large pods, it means at a maximum about 20 people only can use these, there is no other provision for sun beds around the pool.
The pool area is very good and the hotel rooms are very new and well design. No Problems
Everything was perfect. None
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
Great area, wonderfull place to relax.
The location is the biggest advantage of this hotel
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
Food. Honest staff. A lost wristwatch was given back to me
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Like the location, cleanliness, and breakfast. I have stayed at this hotel annually for the last 5 years. This time when I checked out I was curtly advised I owed them a Baht 200 cleaning fee for wiping some spilled coffee with a hand towel. I was shocked and taken aback and told them I was an old customer but they insisted on charging this. I find this quite ridiculous and told them I would never return unless I got a refund and apology.
The hotel is by the beach road, which make things easy for us to go from one point to another. The room is big and sutable for a couple. the breakfast is ok, staff are good and very helpful, but they are always run out of food. The staff in the reception never smile at you and don't care that you are waiting for them to serve you even there is no one in front of you. Requested a non smoking room, but the room was smelly and I asked them to do something about it which they did but the smell came back again in a few hours.
O atendimento dos funcionarios, a comida, a paisagem, o mar, enfim o hotel e muito bom. Nao ter como chamar um taxi para ir ao aeroporto em Bangkok, restando somente a opcao de utilizacao do servico de transporte do hotel que e bem mais caro.
O Hotel é muito bom, seus funcionarios extremamente corteses, excelente breakfast, piscina muito agradável, sossegado e tranquilo. esta é a segunda vez que me hospedo com minha mulher neste hotel. O fato de nao poderem ou quererem chamar taxis, disponibilizando transporte do hotel por um preco nao muito atrativo.
Gostei da proximidade com a área urbana. A equipe é incrível e sempre prestativa. No início do quarto não cheirava muito bem... Acho que era a umidade.
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
location is excellently located by the beach, fantastic ocean view, comfortable and design rooms, clean, quite, 2 swimming pools, good breakfast The hotel staff could not speak english. Not friendly. Usually staff at reception in first queue ask preferable form of payment(cash or credit card). but here nobody asked me, they have deducted money from my card without any comments even not printed receipt for me!!! copy of receipt was given to me only after my request. They know just few words: hello, check-in, ckeck-out, bye. Very disapointed.
The staff were very friendly and the reception was 4* but every thing was 2* When given our room it was dirty it needed decorating furniture need changing The hotel is only 3 years old the room looked like 5 years old. the new room we were allocated was larger and a little better. there was no BBC world news or CNN it was not a hotel for English speaking guests. the breakfast was stir fry pork fish not for one who had a heart attack.
Room was big and we got a high floor that we requested There was a mix up between booking.com and the hotel so they had no confirmation when we arrived. Therefore it took over an hour to check in. Hotel did not take American express card as garrantee
Nice and clean. Near beach, beach was quite dirty. Pool bar was under construction.
Very kind staff ....nice place .... still very new hotel Free internet ...that is a must ...else everything good
The staff, location, and facilities. I love Thailand and it's people.
proximity to beach not enough lifts. waiting often 10-15 minutes or using staircase at breakfast time. too many russian tourists
Beautiful room with Ocean View.Would like to go back again.The rooms with Ocean view are best value for money.
Exellent location, cozyness of the rooms, really friendly staff. Stayed in the hotel for several visits to Pattaya in a raw and intend to stick with it when I'm there again. On other hand would love to find out if they have some sort of loyal customers policy...)))))
Beach is very dirty
The location and breakfast were excellent. Very noisy construction next door. Internet access is very expensive.
Pretty much everything was great. Staff was friendly and efficient, facilities were very nice, pool was great, etc Restaurant is a bit pricey for the area, the jacuzzi was dirty and weak, and I didn't care of the "minty" bathroom amenities.
The whole experience was great. Great Hotel for the money
The entire experience was great.
the best is the location, right in the centre of Pattaya. after check in and check our room, it was not clean, everywhere hairs. And as we have booked a deluxe room it looked very old. They should exchange their furniture and give to the rooms a modern look. very old school look. time for renovation.
- staff very friendly and helpful - good/central location of hotel - room relatively small
Room view ,