Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
good customer service rooms quite small
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
A very comfortable bed having to wait in line to get a breakfast table
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
Received room upgrade. Very good service
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Indoor pool was lovely, and staff were very polite It was a hotel perhaps more suited to slightly older clients, and not a young family such as ours. Also, some of the details varried a little from those displayed on the internet, such as check in and check out times.
Lots but especially leisure facilities - table tennis, pool etc. Lack of parking places
Very disappointed see e-mail sent 26.9.10 to you Yes please see e-mail sent to you 26.9.10. I look forward to your full reply.
Good breakfast and lovely see views. I was very unhappy due to many reasons when I stayed at the Suncliff Hotel. I wil be making a complaint.
Seafront location Lack of car parking, room very old fashioned
I liked the location and the staff were very cheerful, helpful and polite. The room was clean and comfortable as was the bar/lounge. I liked the continental breakfast but was not so keen on the 'full english'. The hotel could benefit with and up date, and a touch up on decor, using the lift was a bit of a nause, we were on the 4th floor, as it's used by cleaners/ staff taking luggage up and down which meant waiting for long periods when coaches arrived and departed and when the chambermaids were working.
Clean, modern and a nice atomsphere.
Nice location Poor service, rooms were ready 2 hours after checking in time, charged twice for rooms
Excellent room. vert good value
The room was comfortable and clean, the bathroom also clean. Staff were all helpful and courteous. The location was excellent for the town centre. the rooms were fine, but ours had a vent outside, and pigeons obviously are a nuisance there. the hot water left a lot to be desired, there was not much of it. The stairs not too obvious to find.
Cleanliness. Hot water. Breakfast great. Room tiny.
Good car parking.Friendly reception, ample hot water.
Clean and tidy food good The decor in the romms was a bit tatty and worn
YHotel was very clean and tidy and the staff helpful. Car parking very handy for town center just a short walk to wake us up after sitting in the car for two hours! None
It was quitet and cleam. They did not provide small bottles of shampoo or shower gel. I kind of expect this from any hotel. When asked, I was told, no sorry, we do not have them.
The Croham is only a 5 minute walk to the town centre and is close to shops and just a small walk to the Beach. The hotel is undergoing what appears to be major refurbishments at the moment. Staff are friendly and polite. The Hotel appears very dirty. The walls and ceilings look damp, the carpet looks stained and the room we stayed in was freeeezing! After asking 3 time for the heating to be looked at, we were advised it would be looked into and was never sorted. Subsequently we had a freezing night. We did receive an apology on checkout however. I think they have refurbished half of the hotel at the moment and it seems it is luck of the draw as to which room you get. Parking is £3.50 which seems ridiculous. Why cant this be included in the prince?
Having stayed at the Croham Hotel before i have always found it to be comfortable and conveniently located for the Town Centre . The staff are friendly and couteous and the rooms most of which have now been refurbished clean and comfortable. My last stay was with friends and family all of whom found the Hotel satisfactory for all their requirements. I certainly would have no hesitation in staying at the Croham again. Not really a complaint but an observation that it would be nice for toiletries, shower gel etc to be provided as they do in other Hotels.
Friendly staff Careful to ask for favors, they cost a lot there
Handy for visit to relations. Inexperienced bar man. Drinks very expensive. Noisy residents in middle of night.
Reception staff were friendly, hotel was clean. Breakfast service was very poor and very regimented. Room was tiny and bathroom was the size of a cupboard.
Excellent value for money
Good breakfasts. Good location within easy reach of beach, shops and railway station. Cleanliness of bathroom could have been better.
near to the beach needs to be up dated starting to look old
Location: close to station, town center, etc. within the walking distant; Breakfast: Excellent; No free wireless internet.
We enjoyed our full english breakfast . I booked a twin room and got a triple room. The room was drafty and cold due to windows being old and you could hear the noise of traffic at night . suggest put new double glaze windows and all heat was lost .
Very friendly helpful staff made our stay very enjoyable. We hope to go for a longer stay next time Would have liked a la carte as well but not complaining as food was very good
Location and car parking i know the room was cheap but the room didn't feel clean. Breakfast was very strange - no toast only baked crunchy bread!!
Locality, Room was dirty, smelled, I had to wash bath out before using, very tatty room. Better price available if you just turned up. Not a plesant stay and if I was not running late I would have walked out
Location Staff were rude, hotel was diry the bath room had not been cleaned.
There is nothing special or actually good about the roundhouse The following are a list of issues with the particular stay in this hotel.
Central Location , Nice room. In general the hotel was very pleasant Bathroom was antiquated.
Staff were polite and efficient
Very friendly and pleasant staff, lovely room and cocktail bar excellent and great breakfast and convenient to town for shopping. Nothing to dislike. Have recommended hotel to friends and will definitely be going back.
We were upgraded and stayed in the Saturn Suite. The food and drinks at 1812 were superb; staff was very friendly; great location, close to the shops, pier, BIC; room was spacious and clean, easily accessible parking. Having to walk for five minutes to get to our room, after opening five fire doors and having to go down stairs - that was a pain. Upon our arrival, around 1 a.m., we asked for some water and what we got was a plastic jar with water where ice and several other, unidentified objects were floating in it. Of course we didn't drink it and we didn't have the strength to head back to the reception, so the first night was hell on earth. Also, while the hotel advertises free wi-fi there was no signal in the room and we had to use the lobby.
comfortable freindly atmospere all satisfactory
comfortable relaxed atmosphere, close to activities,excellent breakfast and service
location and facilities on site, both the so bar and 1812 are excellent, didnt need to leave the hotel.
Easy access to every where such as BIC, beach and shopping
Luke warm shower
the amazing cocktail bar the cocktail staff
Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family
yes as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,
The bed. The view of sea. The alfresco eating around the pool The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.
Sea view, pibic areas had been extensively refurbished. the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.
Relaxed atmosphere, helpful staff, good meals and good value for money Food portions a bit small
Opulent public areas, excellent staff
The shower was cold,in both rooms that i booked, & the radiator did not work in room 203
Hotel and room clean and warm and adequate. Breakfast good Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm
The room was fantastic and very comfortable Breakfast was very disappointing, not very edible
Good location, great view from room with balcony and very friendly staff.
Room was very spacious Cost of food.
I really enjoyed using the pool but I did not appreciate having to pay extra to use it. Paying for swimming pool facilities. Befro side lights not bright enough to read under !
The service was very good, with all the staffs available and ready when needed. the comfort was far above the price paid for. I would definitely recommend people to experience and i will definitely like to stay to the same hotel if i have to visit the city again.
The twin room was a good size with adequate facilities. The price was raised up for the bank holiday.
The convenience of the heated swimming pool in Autumn, close to shops & beach for walking. The Bar menu appears to have been changed since my Grandson & I came down earlier this year and it is not a good or varied as it was.
The pool and jacuzzi were excellent
Friendly staff, cheap, nice food .
Staff very efficient. Liesure facilities excellent. Room clean good value for money. Restaurant basic. Food basic. Menu basic. presentation of bar food basic. Bar food poor. Garden furniture plastic not inviting. Disabled room offered no window.
Yes - no car parking space
The cleanliness and convenient location
nothing too much trouble watered down orange juice at breakfast
Breakfast was good , and the showers were excellent. Reception staff were very friendly the air con wasnt working , ordered a sandwich and 30mins later still not arrived
Besides excellent standard of facilities (shower/heating/TV/wifi/workarea) the hotel has a simple, modern fresh design throughout.
Location, excellent value for money Pillows too hard
The hotel was comfortable and the staff were friendly. It was rather noisy during the night. We were disturbed at 2am by a couple arguing loudly and again at 3.50 am by people returning from a night club trying to access our room. So consequently we hardly slept on the first night of our stay. This was the only thing we did not like about the hotel.
On Business Would have liked more choice of evening meals
Everything about the hotel was excellent, friendly staff, good facilities and very clean, I will definitely return again and recommend this hotel to everybody. nothing
The staff were very polite and welcoming, the rooms were modern and tidy and the breakfast service was very good.
rooms slightly over priced.
services and the room. quite and peacful. room was very hot on arrival.
the calm and peacful surroundings
Good size room, great location of hotel, lovely swimming pool bathroom starting to look a bit tired, shower still needing repair
very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure
bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean
The comfortable lounges, the attentiveness of the staff and their efforts to please. The bedroom needed an update and was a little sparse.
Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.
Friendly staff and good food. Our room should not have been allocated before the security, locks etc had been repaired.
The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room. Ther bathroom was very dated and could benefit from a complete update
Breakfast Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,
The hotel position by the sea front Piped music was very irritating
defineetly i will come again............wonderfull place,nice staff
Location is great for beach, walks, cafe, restaurants and shops.
Too short a stay to make comments worthwhile Ordered a taxi - it didn't arrive on time and I had to ask again!
Food good but very small meau for dinner
Hotel is in a wonderful location with wonderful views and is up to the usual Marriott standard of rooms which we like and have become accustomed to and with such comfortable beds On Sunday we were shocked to hear that they had run out of most things from the bar menu because they had been busy over Xmas!!! Surely the Catering Manager knew Xmas was coming! A section of the restaurant had been closed off that night so we were unable to get a table and had to leave the hotel to go and find something to eat which was most inconvenient as my wife was not feeling too well and it was freezing outside. Also found out when having drinks at the bar that you had run out of crips/nuts for a few weeks - again surely someone can go down to the local supermarket!
Service of staff really very good.
Nice location, nice bar/grill
the spa facilty we struggled to have a hot shower
We really enjoyed the swimming pool, spa, sauna & jacuzzi.
Accessability to the beach. Use of the facilities - but unfortunately we couldnt get any treatments as they were fully booked
staff very frendily room was comfortable spa was tranquil and restful had a very pleasant stay. thankyou no not realy
Comfortable beds and good location for the beaches and town centre After climbing to the 3rd floor my key card failed to work so after trudging back down and back up again it let me in the room to find another couple already in there? Eventually managed to find me my own room! It worried me that if i went out someone might be let into my room. Food very poor in restaurant, especially the price paid, if you like decent portion size go elsewhere, if you eat pidgeon portions you will be happy!
Lack of heating in the hotel on one of the coldest weekends of the year
Helpful staff Old tired and scruffy
The spa, pool and fitness facilities are good. Location is very convenient as within walking distance of town centre, seaside and shops. Bed very comfortable and heating good. Public areas, especially conservatory area by the pool and bar, really nice. Room too small. Not enough storage. Wardrobe far too small, not with only 5 coat hangers. Shower a bit temperamental. Restaurant average. In general, we felt that it was not up to 4-star standard.
frindliness of staff room temperature difficult to control
Good size room with great TV. A very professional Hotel with friendly staff and relaxing atomosphere Coffee in the Bar was bitter - only a very minor point
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
Great staff and comfortable hotel nothing
Freindly & comfortable
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
Both the staff and food were excellent. The bathroom needs modernising.
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
TV did not work
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
Meal served by friendly staff Room quite cramped
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
Very clean, easy parking, breakfast was very nice. We were also allowed to leave our car in car park for an hour after checking out. Couldn't use the bathroom fan as it made too much of a clattering noise
the staff were very friendly not being able to get into the hotel late at night. you have to ring reception for the night porter to let you in
Excellant room , friendl;y and helpful staff , close to station , cuisne a little institutional but limited time of year
Food great, staff very friendly and rooms spotless. liked everything so no complaints. This was our second stay and will definitely return.
I found the staff very sociable and welcoming and very helpful to provide information. We did want quiet rooms but found that on the saturday night a party with loud music went on till 12:50 am and disturbed guests staying at the hotel
I thought that the staff were welcoming & did their best to make the stay as relaxing as possible. There were plenty of places to sit & relax & to eat & drink. Parking could be a little tight, also our room on the 2nd floor, 208, was next to the 'maids station' and this could be quite noisy especially in the morning when trying to have a lie in.
staff where friendly,hotel was nice and the entertainment was good. no bad point to mention.
Staff were welcoming and friendly. Room was small and bed linen not great.
Hotel is good for old people.
The breakfast buffet was excellent.
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
Central location very limited carparking hotel needs a make over, quite dated
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
a up grad of room free of carge noizy nabbears but was lookd aferter
Everyone was helpful & friendly.An ideal spot for all locations in the area.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
Helpful staff, delicious breakfast The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us
The breakfast was very good, excellent selection and the waiting staff were helpful. We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.
Friendly, efficient and comfortable. Good hot buffet style English breakfast. Constant low background noise from air-con plant throughout the night.
Staff was nice Room too dark, tern coulours
Staff were very friendly, and the excellent breakfast.
Good breakfast, clean room value for money Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok
The service was excellent and the staff friendly and polite
Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.
Staff were pleasant. Nice comfy seating areas. Dood breakfast. Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.
Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.