It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
Received room upgrade. Very good service
Location was great. Very close to restraunts, parking, the Bournemouth Pier and Bournemouth Park However, if you are looking at the cheaper rooms you be better served by Premier Innnext door. Service was poor at the front desk and breakfast and breakfast whilst adequate was not at the quality I would have expected. Staff were very disjointed; my pregnant wife asked for some decaf-tea for our room and was advised "the bar might have some". Would have expected them to sort it out. Room location was in the back of beyond with stair only access. Cheaper rooms at this hotel not recommended.
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
A very comfortable bed having to wait in line to get a breakfast table
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
good customer service rooms quite small
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
a up grad of room free of carge noizy nabbears but was lookd aferter
Everyone was helpful & friendly.An ideal spot for all locations in the area.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
Central location very limited carparking hotel needs a make over, quite dated
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Location was excellent and great value for money. Luxury stay and would definitely stay again. Added bonus of being upgraded but that shows the excellent customer service provided, would definitely recommend to friends and family
Relaxed atmosphere, helpful staff, good meals and good value for money Food portions a bit small
Sea view, pibic areas had been extensively refurbished. the bedrooms were not of a similar standard as the public areas and are in need of refurbishment.
Opulent public areas, excellent staff
The room was fantastic and very comfortable Breakfast was very disappointing, not very edible
The shower was cold,in both rooms that i booked, & the radiator did not work in room 203
The bed. The view of sea. The alfresco eating around the pool The abcence of a shower. The lack of promised sauna in facilities advertised in sister hotel.
Good location, great view from room with balcony and very friendly staff.
Hotel and room clean and warm and adequate. Breakfast good Although a warning was given water took a long time to heat up (more than 10 minutes for shower) and then only luke warm
yes as previous reviews - lift scary. hot water very hot and could not cool down shower. cold water warm. toilet cistern took long time to refill,
The Hotel was excellent, within easy walking of the BIC, and plenty of parking. The staff were excellent, very friendly, and service was very good. Our room was comfortable and quiet. A super selection for breakfast, overall a most enjoyable stay.
Freindly & comfortable
lovely hotel,great staff.good position, food very enjoyable.this was our second visit and it defenitely wont be our last!! bar prices.
Quick and courtious service no smoking but will just have to get used to it as it will soon be law
Meal served by friendly staff Room quite cramped
Great staff and comfortable hotel nothing
Both the staff and food were excellent. The bathroom needs modernising.
Friendly hote. Superior double was nicely decorated with little balcony- can't expect 'views' as surrounded by other hotels. Restaurant very good. Staff particularly friendly. Near enough to both prom and town. Would go back.
We booked a superior room, but we would rate the room as standard. The shower was poor, the bathroom tiny, the door wouldn't lock, and overall just a standard room.
TV did not work
Friendly staff. Value for money Nothing to dislike
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
the setting and breakfast sqeaky floor boards and windows were hard to shut.
Good Scrambled egg and service at Breakfast.
went to a show at the b i c
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
Reception staff friendly and helpful, good sized room, clean, excellent sea view. Lovely breakfast and attentive waiting staff. Very good location. Found a good price through booking.com
The breakfast was very good The room was in the basement so no view. had to park your car across the road not in the car park in the hotel - even though you have to pay extra. the deal you had for booking on line was the same price if you booked on the day - not really a deal!!
Nice room veiw, nice bed, Lovely bar! no bad experiences!
The hotel was very clean and the location was perfect for the beach and shopping.
It was directly across the road from the BIC where i was heading for an event, and it was an amazing feeling being able to have an amazing night out, and then to walk across the road and come home. Room was beautiful! I loved the mirror in the bathroom. No complaints, only to say that the parking is not behind the hotel, its over the road in the shopping mall centre - however saying that, the hotel give you a key and you can park in a secluded area.
Very friendly and helpful staff. The room was excellent with a sea view. We would definitely stay here again and I will be recommending the hotel to family and friends. Thank you very much for a very enjoyable stay whilst I was celebrating my special Birthday!
Plasant, good dealings with staff - very satisfactory from that side of things. Room was in good condition, very clean, but so small moving around was difficult.
Location, comfort, cleanliness, good food and friendliness of the staff
Staff was excellent; when the heated towel rack in the bathroom didn't work, they upgraded our room. Bed was very comfortable. Shower was excellent (not in all rooms, but in the upgraded room). Wonderful location, with its view of the English Channel and a one minute walk to the pier. Five minutes to walk to the heart of a shopping district.
A simpatia,o conforto,a localizacao,a prontidao do staff,a higiene,o espaco,o spa,os servicos.foi tudo optimo. Os chuveiros dos quartos precisam de ser substituidos.certifiquem-se se o pessoal que arumam os quartos,se ,sao,ou nao confiaveis.e até que ponto....mais variedade e mais opcoes no breakfast.frutas e sumos naturais.
Olha fiquei um pouco chateada,pois não tem frigobar nos quartos,todos os hotéis que já passei do pior ao melhor hotel e todos me ofereciam um frigobar.
I travel to Dorset once a month and I always stay at the Wessex. Provides good value for money and its location is ideal for my purposes place is now starting to look and feel a bit jaded and could do with a bit of tlc
The room was clean and the bed was very comfy.Lovely swimming pool!!! Yes, the time of check-in- 2p.m., rather late.
Location, parking, nice big room. The evening meal was spoilt by a foreign gentleman sitting next to our table who obviously had a cold, and with no regard for fellow diners, kept sniffing and making 'pig' like noises. In addition, some of the food was obviously microwaved and was very poor. The waitress also asked me to pay for the wine at the table! I've never had that before in a hotel restaurant. A bad meal all round.
The use of the leisure facilities and evening entertainment.
Room facilities were excellent N/A
very good staff, excellent breakfast. the rooms were very dated and tired looking. bathrooms need to be updated
comfort of bar area etc n/a
lift too small
Use of the leisure facilities. The breakfasts The friendliness of the staff. Walking through the smoking zone when entering/leaving the hotel
The position of the hotel was very near the seafront and the centre of Bournemouth. The breakfasts were excellent and the swimming pool was very clean, warm and pleasant to use The hotel seemed over warm. It would benefit from an extensive update although it was all very clean, just dated and tatty (apart from the reception/bar area)
Friendly, efficient and comfortable. Good hot buffet style English breakfast. Constant low background noise from air-con plant throughout the night.
The breakfast was very good, excellent selection and the waiting staff were helpful. We chose this hotel on the basis that it was advertised as disabled friendly & we specifically made a request for a room with disabled access. We were placed in a room on the third floor which was quite large but to get to it involved using two lifts and two ramps one of which was far too steep to be negotiated without assistance. My wife uses an "Acitive" wheelchair which is smaller than most and yet it would not fit through the door of the bathroom in our room. If you are a wheelchair user I would strongly recommend that you look elsewhere for your accomodation. We tried to lodge a formal complaint whilst at the hotel but were advised to do so in writing which is what we will do.
Spacious room even for 4 of us(3 beds not bunk). Breakfast. Swimming pool. Friendly staff.
Helpful staff, delicious breakfast The bathroom was very shabby, seemed to be limited parking, the walls in our room were so thin we could hear the conversation in the room next to us
Staff were pleasant. Nice comfy seating areas. Dood breakfast. Bar prices were too expensive. Five pounds for two cups of coffe and a Snickers bar.
Staff was nice Room too dark, tern coulours
Crowds of people smoking on hotel reception steps, this was intimidating and made access very difficult as stepping over people seemed to br the only way to get into the hotel.
Staff were very friendly, and the excellent breakfast.
Good breakfast, clean room value for money Bathroom badly needed updating, bath very rough and sealant needed re doing i would not like to bath but shower was ok
The service was excellent and the staff friendly and polite
Lack of heating in the hotel on one of the coldest weekends of the year
The spa, pool and fitness facilities are good. Location is very convenient as within walking distance of town centre, seaside and shops. Bed very comfortable and heating good. Public areas, especially conservatory area by the pool and bar, really nice. Room too small. Not enough storage. Wardrobe far too small, not with only 5 coat hangers. Shower a bit temperamental. Restaurant average. In general, we felt that it was not up to 4-star standard.
We really enjoyed the swimming pool, spa, sauna & jacuzzi.
Comfortable beds and good location for the beaches and town centre After climbing to the 3rd floor my key card failed to work so after trudging back down and back up again it let me in the room to find another couple already in there? Eventually managed to find me my own room! It worried me that if i went out someone might be let into my room. Food very poor in restaurant, especially the price paid, if you like decent portion size go elsewhere, if you eat pidgeon portions you will be happy!
the spa facilty we struggled to have a hot shower
frindliness of staff room temperature difficult to control
Accessability to the beach. Use of the facilities - but unfortunately we couldnt get any treatments as they were fully booked
Helpful staff Old tired and scruffy
staff very frendily room was comfortable spa was tranquil and restful had a very pleasant stay. thankyou no not realy
Good size room with great TV. A very professional Hotel with friendly staff and relaxing atomosphere Coffee in the Bar was bitter - only a very minor point
clenlyness Menu a bit limited
I wanted to experience a "Green" hotel. I was very impressed and felt well informed about their efforts to be as eco friendly as possible. The hotel has been restored beatifully, fabulous beds and great food.
the bed was nice as were the pillows,towls nice and thick would have liked more chose of food from menu at night,only the taster menu on offer which was over priced
It was overall an excellent stay. The room was simply lovely, the food was delicious and so was the wine on their list. The hotel is very stylish and offers a homly feeling right away when one enters. That I coundn't stay longer... ;-)
A luxurious room with a roll top bath in the window alcove, very attentive and friendly staff and excellent food in the restaurant, what more could you ask for. Plainer biscuits with the room service cheese !!! but thats all.
The hotel was comfortable and the staff were friendly. It was rather noisy during the night. We were disturbed at 2am by a couple arguing loudly and again at 3.50 am by people returning from a night club trying to access our room. So consequently we hardly slept on the first night of our stay. This was the only thing we did not like about the hotel.
Breakfast was good , and the showers were excellent. Reception staff were very friendly the air con wasnt working , ordered a sandwich and 30mins later still not arrived
rooms slightly over priced.
Location, excellent value for money Pillows too hard
The cleanliness and convenient location
On Business Would have liked more choice of evening meals
Besides excellent standard of facilities (shower/heating/TV/wifi/workarea) the hotel has a simple, modern fresh design throughout.
The staff were very polite and welcoming, the rooms were modern and tidy and the breakfast service was very good.
Everything about the hotel was excellent, friendly staff, good facilities and very clean, I will definitely return again and recommend this hotel to everybody. nothing
nothing too much trouble watered down orange juice at breakfast
The host and hostess were extremely helpful, nothing was too much trouble. The hotel is comfortable and clean.
We thought the owners were very friendly and welcoming and we really liked the breakfast. The location is great with a short walk to the town and the BIC
The staff were very accomodating, beds comfortable and breakfasts excellent. Great location. The decor was a little dated.
you where made very welcome, and the service and helpfullness was second to none,
Very clean,friendly and comfortable plus the food choice was very good None
The owners made us really welcome. The house was lovely and warm and comfortable and we could not fault it! The only bad point was walking up the hill to the hotel after eating out!
Efficient booking process and V. friendly proprietors, who called me back within a few hours to answer an online query and were very helpful when we left something behind on checking out. Bed very comfortable. Over-decorated room inc. The beaded cushions which found their way back on to the bed every day after we removed them. Three steps up to the en suite shower/loo
Made to feel very welcome with lots of information and reccomendations about the area. A two minute walk to the town centre. Nice hot, fresh breakfast. Excellent would definately stay again.
Friendly helpful staff gave the hotel a welcoming feeling
the friendliness and homely atmosphere was just great they made our anniversary really special.
Quite and comfortable
Easy parking, and convenient for surrounding area with good access to main roads. Breakfast was too late if on business and little room to work on laptop etc in bedroom
The room which we stayed was great! Lot's of space,very comfortable,very,very clean. Just amazing! Great value for money. Everything was fantastic.
No noise,peaceful.Freindly I like getting up and about very early, breakfast is a little too late for me personally as my hobbie which is wildlife photography demands an early start.That said, i'm sure your current breakfast time is fine for everyone else.
An early breakfast was supplied to meet my needs.. Great food and service Everything was great
Well furnished and comfortable rooms. Good breakfast and easy access to both beach and town. Plenty of parking. A detail but breafast slot could be extended to give more options for the occasional lie in and make for a more relaxed meal at a time to suit guests.