A localização em frente à praia e o buffet bastante variado incluindo funcionários a confeccionar grelhados à escolha na hora e com boa qualidade. Solicitamos um quarto com vista mas, apesar de se ver o mar, este estava algo distante não correspondendo à vista que esperávamos quando solicitamos este tipo de quarto.O horário do buffet deveria ser alargado porque acaba algo cedo para horário de férias, assim como a hora a que termina o buffet deveria corresponder à ultima hora a que os clientes poderiam entrar e não à hora a que tudo é rapidamente retirado pelos funcionários.
Serviço de restaurante e comida. Falta de privacidade nos quartos do r/chão pois para 4 estrelas parecem apartamentos com porta de vidro virada ao corredor de passagem de clientes.
a sympatía do pessoal, sempre pronto para ajudar, e a qualidade e abundância das refeições eram spectacular. Tambem a architectura do hotel era muito agredável. as toalhas de casa de banho, embora com muito bom aspecto, não secavam nada.
Close to the beach The dinner. The meal in the buffet was really very low quality.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
the meals service from the workers in the reception and the restaurant
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
The facilities, the quality of the Hotel, the shows
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
everything was perfect,food pool staff,location
siwmming pool food
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
The entertainment was a bit poor but the kids liked it
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
Late check-out and use of hotel facilities - great Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.
The facilities are excellent...the proximity to the sea and it's own beach, the terraces overlooking the sea etc. The location is superb..at the historic end of Puerto del Carmen.IBy the way, I think your service is excellent..your website works well, and I seem to get better rooms when I book with you. Usual sun lounger problems..reserve one at 6am!!
Full of Irish Rooms a bit small, no air conditioning
I liked the surrounding areas, being able to look out at the sea from my room. The grounds are very impresssive and well looked after. While the hotel itself if very well kept the bedrooms could do with being upgraded, furniture carpets in particular need to be replaced. We have been going there for over 13 years and there have really been no changes to the rooms.
location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels
The facilities were excellent and the location was excellent, it was well landscaped and well maintained facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.
The location, being beachside and close to the shops and facilities at Puerto del Carmen
It was a wonderful relaxing time. Very safe for families with young children.
Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.
Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay
Situation near beach.Cleanliness.Service. Nothing.
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
The peace and queit of the resort and the weather No
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
Pool bar was great as was the pool itself. The location was perfect as it's only 10 mins walk to the local shops/bars/restaurants. You will need to get a taxi to the new town but this is only approx 4Euros and is only 5 mins away by car. N/A
Standard accomodation, pools were nice and apartments were quite spacious as was the bathrooms. View of the sea was lovely. Was 5 mins in a taxi to the main strip of puerto del carmen. The cleaniness of the apartments were quite poor and no air con was available, very hot at night. Steep hills up to the apartment and so people with poor mobility have to get taxis. Pool bar was quite bad and staff were quite rude.
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
great location helpful staff very clean and spacious great big pools would definatly return
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Very Friendly staff, great rates, fantastic facilities too
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
For the price it was very good value and good location as friends were staying close by Nothing
Communal areas were nice. Pool bar well priced & stocked. 1St room had view of building site so we changed, second room had no opening window and having the patio door open at night invalidates insurance. room quite dirty, bathroom smelt of urine. wardrobe door broke off and feel injuring my hand.
The pool area was nice and peacefull. The rooms were great for the price. it included a patio, kitchen area and even sitting area. The feel in the room is basic though.
when i read some of the reviews of these apartments i was expecting a disaster, but they are great value for money, staff are very helpful, pool and bar are fab, rooms are basic but clean. a few cockroaches at night time ugh lol, but this has nothing to do with the cleanliness, its just when cockroaches tend to come out.
Good price, near beach, nice hotelpool, good with our own kitchen. Too loud music in the hotel pool.
I was really impressed how friendly the staff on reception were.I Needed a wheelchair and within 1 hr of arriving the wheelchair was there. The staff were very obliging. No bad points
Good location; friendly helpful staff; easy parking; comfy rooms and beds; facilities good.
The place is clean and in a great location, but the rooms are very small
Great swimming pool area, we used jacuzzi numerous times. Peacefull area not too far from old town ,and the main strip.Ideal location No air con , no fan and even opening sliding doors did not give breeze as the position of apartments was sheltered from winds.We did get sun on apartment in morning though and nice to have breakfast overlooking pool.
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
We had our breakfast sitting in the sun every morning. NO
very handy. Food very good.
The location of the apartments was great. Also on checking out, a courtesy room was made available.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
excellent value for money, small complex, comfortable apts.
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
Central location and very nice staff
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
The value for money that it offers.
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
It was so relaxing and the complex so safe No
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
the location was excellent and staff were very welcoming no
good location just of the main strip i didnt like the fact that they had a side entrance with ramps that they didnt tell us about even though we struggled up 3 lots of steps every day with a buggy past reception . i only learned that you could get a key to that gate on the 4th day from another guest that was a very annoying
The location was excellent as it is just off the strip and beside the beach. The staff were not very friendly
We stayed for one week and we will definately return.The apartment was incredibly clean ,bright & airy.The living area had a very nice dining area.The beach was approximately a 2minute walk.Something to be aware of for anyone who suffers angina or has poor mobility would be the fact that its an uphill climb to the apartment from the main strip.Facilities within the complex were excellent:beautiful pools with pool side bar & restaurant facilities.Availability of take away food from restaurant.The staff at reception were excellent.Supermarket is located immediately opposite the apartment block. Only negative point i would make is the poor choice of TV channels for English speaking guests.
Don't use offensive language? Never! Best of all was peace to sleep at night.And that the lovely garden seemed to be all for me although 3 other apartments. also overlooked it.Also great to have that nice patient English man at reception to speak to. Very clean and well maintained. Perfect! I don't like that I left without a leopard print raincoat I am fond of, and my toothbrush charger. Was a bit distracted the morning I left,perhaps because a gorgeous man had left me home the night before? My room number was 21B. Going back in January.Could they keep them for me?
Very impressed. Excellent value for money. First class location. Liked the pool and restaurant. Very highly recommended
Very central to resort. excellent value for money. nice and quiet, not for young people really even though they have a childrens pool. but, I would bring my grandson aged 3 to there because its very relaxed. Went in November and area round the pool was limited, in peak times I would think this could be a problem.
The hotel distance from lanzarote new town, just 5 mins walk from the main beach side strip. This location was perfect for our holiday and the price was very good too.. Not really it lived up to our expectations
Very clean and excellent location, near the strip and beach. Pool was too deep.
The apartments are very clean, safe and staff are lovely and helpful. Close to the beach, approx 5 minute walk. Large supermarket directly across the road. Great value for money.
Close proximity to beach, bars, shops, restaurants. Ceiling fans in bedroom and living area were a welcome addition to the apartment in very warm weather. The only fault found was the location of the safe on the bottom shelf of the closet. While this may not be a problem to most people, if you have knee or back problems this can be inconvenient to access.