Great location for harbour area; only a few minutes walk away from many restaurants and bars. Stayed here many times over the last few years, but unfortunately the place is getting tattier year on year and really needs refurbishing. Having rooms with broken window and door locks that have bodged repairs does not fill one with confidence! It could (was) be so much better.
The way which Reception staff, particularly IVO, showed such attention to our needs. We really like this hotel and intend to return.
Amount of steps could do with lift.
fantastic location in old town,nice food,excellent value for money,great service,will return ,this was my fourth time staying here.
The location of the apartments was excellent. The cleaning staff were excellent and very friendly. The staff you met on arrival need a lot of training in how to be friendly. they were very off putting and the bar staff. The only friendly people in the whole area were the cleaning and maintenance staff. Your front of house personnel need urgent training.
The Sea View was lovely and the location is great for a nice relexing holiday
The location;lovely sea view.Good range of supermarkets and live music nearby. Good size pool. Apartment needs some renovation. Poorly equipped.
Buffet food - great pool Reception was were very unhelpful and un-accomdating
Location No real Bar facilities. No courtesy room for day of departure, luggage had to be left in reception in full view of the public.
Location, facilities and south facing secluded balcony. Staff were very friendly and multi lingual. Extra charges for late checkout.
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
The peace and queit of the resort and the weather No
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
Situation near beach.Cleanliness.Service. Nothing.
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
The location, being beachside and close to the shops and facilities at Puerto del Carmen
Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay
Late check-out and use of hotel facilities - great Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.
Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.
Full of Irish Rooms a bit small, no air conditioning
location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels
The facilities are excellent...the proximity to the sea and it's own beach, the terraces overlooking the sea etc. The location is superb..at the historic end of Puerto del Carmen.IBy the way, I think your service is excellent..your website works well, and I seem to get better rooms when I book with you. Usual sun lounger problems..reserve one at 6am!!
The facilities were excellent and the location was excellent, it was well landscaped and well maintained facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.
I liked the surrounding areas, being able to look out at the sea from my room. The grounds are very impresssive and well looked after. While the hotel itself if very well kept the bedrooms could do with being upgraded, furniture carpets in particular need to be replaced. We have been going there for over 13 years and there have really been no changes to the rooms.
It was a wonderful relaxing time. Very safe for families with young children.
The location of the apartments was great. Also on checking out, a courtesy room was made available.
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
very handy. Food very good.
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
We had our breakfast sitting in the sun every morning. NO
The entertainment was a bit poor but the kids liked it
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
everything was perfect,food pool staff,location
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
siwmming pool food
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.
A localização em frente à praia e o buffet bastante variado incluindo funcionários a confeccionar grelhados à escolha na hora e com boa qualidade. Solicitamos um quarto com vista mas, apesar de se ver o mar, este estava algo distante não correspondendo à vista que esperávamos quando solicitamos este tipo de quarto.O horário do buffet deveria ser alargado porque acaba algo cedo para horário de férias, assim como a hora a que termina o buffet deveria corresponder à ultima hora a que os clientes poderiam entrar e não à hora a que tudo é rapidamente retirado pelos funcionários.
Localização Demasiado Familiar
hotel muito agradável, ambiente familiar, com excelente localização, bons serviços (atendimento/funcionários muito simpáticos e prestáveis sempre disponíveis a dar informações e garantir uma boa estadia, animação diurna/nocturna), bons espaços (quartos espaçosos e funcionais, área de piscinas sempre limpa e organizada, bar/sala de espectáculos)... foi uma óptima estadia que recomendamos... apenas alguns pormenores...a comida às refeições (excepto p.almoço que era óptimo) nem sempre era muito saborosa mas com razoável diversidade, necessidade de algumas obras de remodelação (pinturas, arranjos), dificuldade em regular/estabilizar a temperatura da água do chuveiro...
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
The facilities, the quality of the Hotel, the shows
the meals service from the workers in the reception and the restaurant
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
Close to the beach The dinner. The meal in the buffet was really very low quality.
great location helpful staff very clean and spacious great big pools would definatly return
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
Very Friendly staff, great rates, fantastic facilities too
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
Comfortable apartments, kitchen equipped, large terrace.
animation guy and a little bit animation girl reception staff
The location was excellent, from the ease of check in to time of departure we were looked after very well No complaints.
Friendly staff, clean rooms close to beach and shops. Great kids entertainment.
i liked it as it was near the beach and clean. could have no smoking in the bar did not like this as i am a none smoker
Apartments are quite spacious with a terrace and I also had a roof terrace which was good for any part of the day. I was across from Reception so was able to get good Wi-fi connection for my netbook.
Large spacious apartments,very pleasant and helpfull staff...have stayed in Costa Mar several times and it is very close to the beach....would recommend it as a lovely place to stay. The only thing lacking in these apartments is air condition......hired an air cooler but it was not very effective
good pool, good location, near shops and sea, easy to catch the bus bathroom facilities and lack of a proper kettle and cooking utensils
Good value for money, polite/helpful staff, clean, spaious rooms nothing to mention
The weather was great. The accommodation was comfortable. Food in the bar was good. Unfortunately, the pool area was being rebuilt and some air-conditioning was being installed in some units. None of this was a problem for us as we were accommodated away from the pool area.
Friendly helpful staff. Nice Rooms. Good Pool. Good quiet location not in center but close enough for a stroll. The Bed Sheets supplied are awful. Sort of plastic material. Take your own dishwasher tablets as the hotels are expensive.
the apartment was lovely and clean,the pillows were relly comfortable.it had a nice view over the poolside.All the staff were kind and helpfull.All in all loely relaxing holiday if only for 5 days would definately use them again
We were absolutely delighted with the apartment but based on the map you provided it was in completely the wrong location for us. It made our holiday very expensive as we had to have taxis to the location where our freinds were staying!!! No , the hotel was lovely.
the club was ideal for my husband as he been ill all on the flat
Rooms high standard. Pool spotless. Nice people staying at complex. Quiet but only ten minute walk to main strip. Staff very helpful. Food and drink good. Definitely recommend.
Excellent hotel. Liked the appartment very spacious, very well equipped and comfortable. Clean and very well kept hotel excellent pools with life guard excellent evening entertainment. Overall, an excellent hotel and will stay again here and would highly recommend. Thankyou
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
Grande simpatia dos funcionários. A localização mesmo junto à praia. O terraço com piscina e o ginásio. Refeições podiam ser mais variadas.
Boa relação preço-qualidade. Central e perto da praia. Bons quartos e boa comida. Falta de estacionamento.
when i read some of the reviews of these apartments i was expecting a disaster, but they are great value for money, staff are very helpful, pool and bar are fab, rooms are basic but clean. a few cockroaches at night time ugh lol, but this has nothing to do with the cleanliness, its just when cockroaches tend to come out.
Great swimming pool area, we used jacuzzi numerous times. Peacefull area not too far from old town ,and the main strip.Ideal location No air con , no fan and even opening sliding doors did not give breeze as the position of apartments was sheltered from winds.We did get sun on apartment in morning though and nice to have breakfast overlooking pool.
Good location; friendly helpful staff; easy parking; comfy rooms and beds; facilities good.
Communal areas were nice. Pool bar well priced & stocked. 1St room had view of building site so we changed, second room had no opening window and having the patio door open at night invalidates insurance. room quite dirty, bathroom smelt of urine. wardrobe door broke off and feel injuring my hand.
Good price, near beach, nice hotelpool, good with our own kitchen. Too loud music in the hotel pool.
For the price it was very good value and good location as friends were staying close by Nothing
The pool area was nice and peacefull. The rooms were great for the price. it included a patio, kitchen area and even sitting area. The feel in the room is basic though.
I was really impressed how friendly the staff on reception were.I Needed a wheelchair and within 1 hr of arriving the wheelchair was there. The staff were very obliging. No bad points
The place is clean and in a great location, but the rooms are very small