It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
Location was great. Very close to restraunts, parking, the Bournemouth Pier and Bournemouth Park However, if you are looking at the cheaper rooms you be better served by Premier Innnext door. Service was poor at the front desk and breakfast and breakfast whilst adequate was not at the quality I would have expected. Staff were very disjointed; my pregnant wife asked for some decaf-tea for our room and was advised "the bar might have some". Would have expected them to sort it out. Room location was in the back of beyond with stair only access. Cheaper rooms at this hotel not recommended.
Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
good customer service rooms quite small
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
Received room upgrade. Very good service
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
A very comfortable bed having to wait in line to get a breakfast table
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
Everyone was helpful & friendly.An ideal spot for all locations in the area.
a up grad of room free of carge noizy nabbears but was lookd aferter
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
Central location very limited carparking hotel needs a make over, quite dated
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
went to a show at the b i c
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
Good Scrambled egg and service at Breakfast.
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
Friendly staff. Value for money Nothing to dislike
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
the setting and breakfast sqeaky floor boards and windows were hard to shut.
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
clenlyness Menu a bit limited
A luxurious room with a roll top bath in the window alcove, very attentive and friendly staff and excellent food in the restaurant, what more could you ask for. Plainer biscuits with the room service cheese !!! but thats all.
I wanted to experience a "Green" hotel. I was very impressed and felt well informed about their efforts to be as eco friendly as possible. The hotel has been restored beatifully, fabulous beds and great food.
It was overall an excellent stay. The room was simply lovely, the food was delicious and so was the wine on their list. The hotel is very stylish and offers a homly feeling right away when one enters. That I coundn't stay longer... ;-)
the bed was nice as were the pillows,towls nice and thick would have liked more chose of food from menu at night,only the taster menu on offer which was over priced
very helpful staff, clean and friendly hotel and in ideal location, really nice sea view. teletext on tv would have been nice as bad weather forced our ferry to be cancelled and we could have checked on tv.
breakfast room too hot
Nice large bedroom, reasonable size bathroom, good parking area, extremely convenient for the shops and theatre, a generous breakfast. For those staying in on an evening you have to be prepared for pretty loud music until about 10-30pm. Join in or go out is the answer.
room very good .sea view very good.close to shops.parking good. room cold.breakfast not hot and tired.
Weren't there long enough to make a firm comment. We did request a seaview, which we did not get.
Friendly and helpful staff My wife and I felt that, despite the friendliness and reasonable comfort, there was a general down-at-heel feeling about the hotel - in need of redecoration and a facelift?
Handy for Theatre. Although there were a few parties taking place (and weddings) the music did stop at a reasonable hour. Nice breakfast and nice sea view although I think £20 extra per night was excessive. No room service, clean but needed some decoration restoration, no information pack in room which is unusual.
Location near Beach and great view from room.
Is a old hotel with big rooms, you have a table 2 chairs, plus a desk in front of the mirror and other chair there. Plus the bathroom had bathtub. The location is great. I will probably stay there again. For the money that I paid was the best option, plus full English breakfast included in the price.
Wedding we attended was wonderful and well organised I asked hotel to keep wedding flowers for my mother of 86 years in Edinburgh but they lost them so very disappointed
nothing too much trouble watered down orange juice at breakfast
Location, excellent value for money Pillows too hard
On Business Would have liked more choice of evening meals
Breakfast was good , and the showers were excellent. Reception staff were very friendly the air con wasnt working , ordered a sandwich and 30mins later still not arrived
The cleanliness and convenient location
rooms slightly over priced.
The hotel was comfortable and the staff were friendly. It was rather noisy during the night. We were disturbed at 2am by a couple arguing loudly and again at 3.50 am by people returning from a night club trying to access our room. So consequently we hardly slept on the first night of our stay. This was the only thing we did not like about the hotel.
Besides excellent standard of facilities (shower/heating/TV/wifi/workarea) the hotel has a simple, modern fresh design throughout.
Everything about the hotel was excellent, friendly staff, good facilities and very clean, I will definitely return again and recommend this hotel to everybody. nothing
The staff were very polite and welcoming, the rooms were modern and tidy and the breakfast service was very good.
Friendly staff, cheap, nice food .
The twin room was a good size with adequate facilities. The price was raised up for the bank holiday.
The convenience of the heated swimming pool in Autumn, close to shops & beach for walking. The Bar menu appears to have been changed since my Grandson & I came down earlier this year and it is not a good or varied as it was.
The service was very good, with all the staffs available and ready when needed. the comfort was far above the price paid for. I would definitely recommend people to experience and i will definitely like to stay to the same hotel if i have to visit the city again.
I really enjoyed using the pool but I did not appreciate having to pay extra to use it. Paying for swimming pool facilities. Befro side lights not bright enough to read under !
Staff very efficient. Liesure facilities excellent. Room clean good value for money. Restaurant basic. Food basic. Menu basic. presentation of bar food basic. Bar food poor. Garden furniture plastic not inviting. Disabled room offered no window.
The pool and jacuzzi were excellent
Room was very spacious Cost of food.
Yes - no car parking space
The first impression of the hotel eg reception, dining room etc was impressive as was the size of our room. Ther bathroom was very dated and could benefit from a complete update
services and the room. quite and peacful. room was very hot on arrival.
The comfortable lounges, the attentiveness of the staff and their efforts to please. The bedroom needed an update and was a little sparse.
Pleasant and helpful staff.Good food.Warm and comfortable, bright and clean.
Friendly staff and good food. Our room should not have been allocated before the security, locks etc had been repaired.
the calm and peacful surroundings
bathroom was dirtyand the main room was very run down ,in need of a referb or a good clean
Breakfast Bathroom had tiles about to fall off, creaky floorboards, dinner menu choice very poor,
very well situated and the ambience of the whole place was good. restaurent staff were particularly obliging we we in room 97 , ground floor for diabled, not our request, the bathroom did not have adequate window covering so using at night with lights on was awkward and the outsidde door from that room was far from secure
Good size room, great location of hotel, lovely swimming pool bathroom starting to look a bit tired, shower still needing repair
Great building, bar and restaurant area very well designed and relaxinb atmosphere Unfortunately we were allocated a room suitable for disabled guests which would have been great for a wheelchair user ( having holidayed this year with a friend in a wheelchair and realised how hard it is to find suitable accommodation - this is a real plus) however it meant that we only had a disabled shower in our room and no bath- which for non wheelchair users is a bit disappointing - we were not asked whether this would be OK which I was not happy about.
All facilities excellent including restaurantand service Could not gain access to balcony Directions to carparking not clear when booking
I liked the style of the hotel, different from other Premier Inn's The restaurant staff seemed inexperienced and there didn't appear to be a manager
Beautiful room with balcony, lovely restaurant, great ambience.
Excellent staff, amazing spacious room, clean modern hotel.
Balcony doors in our room were locked and this meant there was no escape route other than the main door.We asked at reception and were told that the balconys had not passed the safety inspection and therefore could not be used which we thought was a poor excuse and not complying with Health and Safety Regulations.
We were given a lovely large room which had a seaview. The staff at the hotel reception were friendly and extremely helpful, giving us directions and information about the university which we were going to visit. We stayed in a twin room , the beds were rather hard and uncomfortable.
My son and I loved the layout, design of room, hotel, the sea views and accessiblity to Bournemouth center. The receptionist very helpful on arrival. Beds were rock hard and pillows to match. Having asked to be moved to a quiet room were given a lovely room but could hear baby crying in adjoining room through night. So both my son and I did not sleep well at all. No hangers for clothing and very little lighting for evening when dark.
Very relaxing, fabulous breakfast, pleasant staff. Pity about the awful weather though!! Just opposite the Pavillion Theatre where we had tickets to see the Electric Light Orchestra trib band, brilliant!! Nothing negative springs to mind.
Hotel Is Clean,rooms are really nice and a lot of space with great bathrooms.Beds are also comfortable. There's no room service available at the hotel and think they should review this some time in the future.Many people are awake late and want a snack or drink and the hotel doesint offer any.
Value for money Difficulties with booking. Active hotels and Piccadally not aligned on certain issues as type of credit cards to be used etc. Gunnar
The receptionist was extremely friendly and helpful, and the breakfast was very good! Location excellent for accessing town centre. The room we were in was very small.
Clean and tidy. Friendly staff. Had to change room on arrival as it was far too small for a double and quite dark. Second room was better but still small and required updating.
Lounge area Bathroom was tiny with cracked mirror and old bathroom carpet and sliding door. Bed was tiny and soft. Apparently it was a dancing hotel and music filtered up til 1.30 am. No breakfast was included in the price. Bedroom picture misleading.
Only stayed for one night
Clean, pleasant room; well located. A staff member entered our room in the morning while we were still asleep!
A nice hotel for a layed back holiday. Would not be recommended to to people for lively nights out.
Good location, really friendly staff, clean hotel and loads of car park spaces! Decor was a bit old fashioned but wasn't too offensive!
I realy do enjoyed staying at Hotel Piccadily. Staffs were very helpful and friendly!very confort room aswell!no fuss or anything it was great hotel!!!! Nothing
nice, clean hotel, good location
Good location No - everything was fine
Visited my daughter who is studing at Bournmouth University I would suggest that you visit he Hotel. We stayed in room 8 and it stunk of stale cigeratte smoke. The general state of the room was poor especially the carpets which were antique,stained and held ogether by tape.The bathroom would not have been out of place in a military barracks,altogether not a very pleasent stay. On the positive side that staff were friendly and helpful and the dining area was clean and tidy and the standard of food adaquate. This hotel reflected badley on you site and would make me nervous of using it again against a Premier Inn or Travelodge for example where you know what you get.. Hope this helps
The food was excellent, particularly at dinner and the service very good relating to all needs. Shower was not the best I've used in a hotel.
Easy walking distance to Bournemouth centre. Breakfast choice was excellent with very good service. Our room had single glazed metal frame windows with no heating, at end September was cold overnight.
Breakfast Decor - very dated and depressing
The staff was nice and friendly and the room was clean, although a bit aged. The whole hotel is showing its age and could do with some brush ups here and there although it is generally kept in a nice, clean state.
Privacy, yet service on hand when required. Efficient booking system
pace and quaiet
it was good to be able to sleep in and not have to leave the room until 2pm, allthough this was at an extra cost. I found the night porter slighty upset that i dared to return after midnight and my companion did not return until the sun had risen again, one can omly wonder what sought of reception he recieved
The staff were friendly and courteous, willing to help and give appropriate information regarding interesting places to visit. Ventilation was not working in the bathroom, bed was not comfortable, noise when you tried to turn---- Broken spring ?
Very close to beach and nightlife Nice breakfast
The location was ideal for walking to the sea front and the local shops and restaurants. The breakfast room was pleasant, well laid out and the excellent breakfast was served with both friendliness and politeness. The shower was noisy, severely lacking in power and felt claustrophobic. It had mould around the shower pan. The room needed decorating, and looked very sad. The room lacked character and the colour scheme was bland. The toilet didn't flush very strongly, and the taps on the wash basin were very old and loose. There was a damp mark on the settee in the room, covered up by an old sheet.
The location of the hotel is great short walk to shops and beach The hotel is extremely dated and is long over due a makeover.
The breakfast was good - proper bacon. It really is a short walk to the centre (although up hill to get back). Good communal lounge It's getting a bit old on the inside/ could do with better cleanliness in the rooms.
Helpful friendly staff springs coming throw the bed
Close to the town centre To noisy
Good basic accomodation, very clean, the only grumble I have is the showers were rubbish there was hardly any water pressure which made showering difficult. Good value for money which included breakfast which was lovely.
nice clean room, good breakfast, fairly central location, easy to access to public transport, comfortable the room next door was a bit noisy at night, wireless signal stability could be further improved
Good food & friendly efficient staff
Closeness to town centre Did not see the staff after breakfast time if required assistance. The mattresses were in an extremely poor state with springs poking through - to the extent that we had to lie on top of the quilts for comfort! Cooked breakfast very dry and unexciting.