Hotéis em Bournemouth perto de Russell-Cotes Art Gallery and Museum

Contras: We found a Mac book Air on the way into the doorway one night and handed it in to Reception as presumably the person who dropped it would have contacted the hotel. I was extremely disappointed from a Customer Service point of view that no one actually contacted us to said that the Mac Book and owner had been reunited or what happened to it! Many people would have just taken it but we were brought up to do the right thing so handed it in and repeatedly asked if the owner had been in contact. A courtesy email of what happened should have been sent from a customer service point of view. Helen

Prós: Clean friendly good breakfast overall very good

Contras: Car parking quite expensive ...should be part off your stay...

Prós: Room was lovely breakfast was really good lots to choose from only one complaint we had a cleaner hoovering round us while trying to eat breakfast I feel the cleaning should be done during the night and finished before breakfast starts

Contras: Only the cleaner hoovering the restaurant while we were eating breakfast other than that everything was great.

Prós: My partner and I had a wonderful stay here. The staff were great, especially Laszlo! He was always happy to help and went above and beyond to ensure we had everything we needed. Great location. The breakfast was nice with loads of options. Was very busy on the Sunday so I would advise getting down there early! The room was clean and the bed was comfortable, would stay again.

Contras: I would have liked more towels in the bathroom and perhaps a bottle of complimentary water or two.

Prós: We have stayed at Hampton by Hilton several times now and the staff are always so very pleasant, friendly and polite. The complimentary breakfast is super. Location of the hotel is great!

Contras: In an earlier question you asked about plastic bottles being cleared by staff, well we always clear our own plastic and paper waste and bring it home to re-cycle. Can't think of any negatives with our stay.

Prós: Confortavel e bem localizado

Contras: Faltam locais para pendurar roupa ou toalhas

Prós: Everything great hotel great location to all facilities Great size rooms good value for money & lovely choice for breakfast. Friendly staff

Prós: Staff were helpful and friendly. Place was a great location for town centre and the BIC arena for the gig we were going to.

Contras: O restaurante não funcionou a noite. Só tinha pizza;

Prós: Visited for my partners 40th Birthday. Hotel in fab location. Visited a lovely independent Italian restaurant Pinocchios only a five minute walk. Lovely meal, friendly staff & great value. Definitely worth a visit. Hotel spa was very nice, we both had treatments. Good prices. Roof top bar....very nice location but spoilt the evening when our cocktails were spilt all over my suede boots & still charged a ridiculous amount for our drinks! Ruined my boots, so I was slightly disappointed.

Prós: Muito central

Contras: O restaurante do hotel é muito demorado e a comida bastante fraca.

Prós: Clean. Easy great location

Contras: Nothibg

Prós: Great room as always and in a great central location. Staff all very helpful. Restaurant manager managed to get us a last minute table .the food was great .we enjoyed a late night cocktail in the roof top bar .we will be back. Ideal location for concerts at the BIC.

Contras: All good

Prós: I had a fantastic stay. The staff were lovely and the facilities were excellent.

Contras: No comment

Prós: Location and quality of the hotel

Contras: Poor car park

Prós: Quarto confortável e café da manhã muito bom. Equipe simpática.

Contras: O chuveiro não tem muita água e o banho se torna demorado!

Prós: The open bar area and the sky bar. The bed was very comfortable and the room was quite. We also enjoyed the breakfast.

Contras: Out window faced a wall so we didn't have a view at all, which I 100% believe that we should have been told about. We paid a lot of money for the room, there was no drinking water and only two sachets of coffee. On checking in we were charged more for breakfast and the carpark, taking the booking to £195.00. So we felt it was a bit of a rip off, especially with no view. The bar was good, but the choice of wine and beer was pretty disappointing. I spoke to reception and they apologiesd about the room and I advised him that they should have told us that there was no view. He said that there should be water in the room. When we arrived back after our night out there was one small bottle of water.

Prós: The cleanliness of the place ..the room was exceptional and the bed was extra comfortable a fab experience ☆☆☆☆☆ will definitely be returning soon great girls on reception ..very helpful

Prós: Comfy bed, decent bathroom

Contras: toilet in bathroom was a little dirty when i arrived, had to ask cleaners to clean it, the room was a little too hot and wasn't an obvious way of improving it apart from opening a window which with the strong windy weather wasn't ideal. Hotel though fine, feels a touch old like it's stuck in the 80's/90's and like it needs a renovation

Prós: The staff here are truly lovely, the chambermaids very sweet and the guys on the bar are always smiling and looking very smart... The reception staff are also truly amazing and helpful x

Contras: Wish I could have stayed longer … and wasn't alone x

Prós: Gostei do café da manhã e do quarto com à vista para o mar.

Contras: Nao teve pontos negativos...

Prós: Several staff members were excellent including the manager around the pool area, the car parking staff and the manager that dealt with our room issue. The general decoration of the rooms was good. The location is excellent and perfect for the air show.

Contras: The room we stayed in for the first night smelt strongly of stale chip fat and we asked to be moved. The corridors on the first floor could do with redecorating to the standards of the higher floors. For the room price we paid, breakfast should have been included. Water pressure in the bathroom was weak and the water temp varied between very hot and scalding!

Contras: Had to pay every night for on site parking :-(

Prós: The terrace in our room was great! The room was decorated beautifully along with the rest of the hotel.

Contras: The shower in our room mirrored a communal shower at a swimming pool. The noise from other was quite loud, we could hear another customer snoring throughout the night.

Prós: Staff are helpful

Contras: Room cleaness terrible Room size very small

Prós: View from room, a good selection at breakfast

Contras: For what we paid for the 2 days, having then to pay for parking on the hotel car park

Prós: Great decor and location! Coming back in the summer!

Contras: Scary lift

Prós: Modern hotel, clean and tidy, fab selection of food for breakfast

Contras: Having to pay for parking in the hotel, didn't know that if we booked direct that we would of got this for free, but instead had to pay £8 for every 24 hours. Also room had no view, it overlooked a court yard and other rooms.

Prós: A forma de atendimento com muita disponibilidade para ajudar; As instalações primam pelo bom gosto; Para chamar um taxi bastava premir um botão de um "telefone" colocado no balcão de atendimento.

Contras: Nada a referir neste capítulo.

Prós: The spa facilities were great the steam room, jacuzzi, hydrotherapy pool etc. The staff were incredibly helpful at the spa, bar and breakfast areas. The housekeeping was great lovely job and always smiling. The location just 10 mins from the centre near the triangle area.

Contras: There was a small amount of mould in the bathroom on the sealant. Could easily be removed with bleach spray and revealed. It was a tiny area though less than an inch. Also the breakfast coffee machine ran out of coffee the first morning by 9.30am due to the volume of people using it. Perhaps having an urn of coffee as a back up would be useful.

Prós: The pool was nice..

Contras: The room wasn't the one I booked online. It was damp an had mould, carpets were not clean an had stains on them! The bathroom door didn't close properly! No TV in the bedroom! No plugs for the hair dryier! Bathroom mirror was so I high I couldn't use it! Had a big hole in the wall! Bedroom door didn't close n was broke! No bath robes to use that's an extra £10 No slippers to get from room to pool side! Extra £10 for onsite parking which wasn't explained on booking.com!

Prós: Plenty of friendly staff, room warm and comfortable. breakfast plentiful, very good value for money

Contras: Warmer room

Prós: Cheep and just outside the city Center.

Contras: Dunno, can’t think of anything.

Prós: Very helpful staff. Clean room. Great breakfast.

Prós: Quite nice staff and good location. Close to beach and town

Contras: TV Arial was broken

Prós: The breakfast was good and everything was clean. Also the bed was very comfortable!

Contras: The room was a bit small and quite basic. There was a small balcony with fake grass which was soaked and didn't look very nice.

Contras: Nao limparam o Quarto por uma noite, só limparam depois de uma reclamaçao