hotéis em Nápoles

Prós: Nice hotel, spacious and very clean rooms. Very friendly staff. My kids enjoyed the pool very much. Would recommend. Very good for families and kids.

Contras: Everything was good..

Prós: FREE Parking on the premises. Simple but good choices of breakfast for hot or cold meal

Contras: Quite a distance to center of Napoli. But, it did not bother us because we have a car. Perhaps an electric water kettle inside the room should be good for making a tea.

Contras: The floor smells like horse house The receptionist was very rude.

Prós: The service was great and the staff was very helpfull. The parking was comfortable Clean room

Contras: Everything was fine

Contras: Nothing

Prós: Location is perfect for no stress exploring of Naples because metro train is just few hundred meters away...

Prós: We got free upgrade of the room to executive, which was nice. The room was of average size, clean and neat. Polite and helpful staff. Great advantage is spacious free private parking. Good breakfast with omelette and bacon + standard Italian breakfast, i.e. croissants, toasts, pastry and jams

Contras: Sound proof, as almost everywhere in Italy, leaves to be better. Located quiet far from the main attractions, but there is a metro station nearby and there is a free private parking for the car, so location is just a minor issue

Prós: Hotel moderno com piso cerâmico, próximo a estação de metrô. Maioria do pessoal da recepção muito bom, principalmente o Massimo e os garçons do bar. Tem um supermercado próximo e embora não tenha restaurante, pode-se comer muito bem num pequeno restaurante ao lado: cuccina da Vitorio.

Contras: Já tinha ficado neste hotel e o mesmo tem dois elevadores; um para 2 pessoas e outro para 4 pessoas. Na primeira vez , o elevador de 4 pessoas estava em manutenção, o que era um problema, pois no outro elevador só cabe 1 pessoa com 1 mala ou 2 pessoas sem mala. Disseram que já tinham chamado o técnico, mas que por causa do trânsito , ele estava demorando. No dia seguinte, o elevador de 4 pessoas estava funcionando e a situação melhorou. Quando me hospedei de novo, 3 dias depois , a conversa foi a mesma. Disseram que o elevado maior tinha quebrado e que já tinham chamado o técnico, mas que por causa do trânsito, ele estava demorando. No dia seguinte, o mesmo estava funcionando. Fiquei com a impressão que o elevador maior era desligado para economia de energia e, quando aumentava o número de hóspedes, o mesmo era era ligado. Outro problema: vc chega com o carro no estacionamento ao lado do hotel, que tem um portão que dá direto na recepção, mas eles não abrem! Assim, vc tem que sair com as malas para a calçada, que é bastante irregular , e caminhar com elas até a entrada do hotel. Ou seja, percebe-se que eles não estão preparados para receber turistas, visto que o hotel é bastante utilizado para empresas fazerem treinamento de funcionários. Também não sabem nada sobre excursões para Ercolano, Vesúvio ou Pompéia. Aliás, se o objetivo é visitar esses locais é melhor ficar hospedado em Pompéia, que é uma cidade muito limpa, ao contrário de Nápoles, que tem muito lixo nas ruas, independente da região.

Prós: There was beds

Contras: It was hot

Prós: Very friendly and clean

Prós: Os funcionários são prestativos, todos - da faxineira, garçons, recepção. Na região tem restaurantes, lanchonetes, gelaterias e mercados - não tem com o que se preocupar, sem falar que a comida no hotel não é cara. O metrô é ao lado do hotel e para quem estiver de carro, tem estacionamento. Vale muito a pena.

Prós: Pleasant personnel , hotel was very clean and quiet . Room was air conditioned and had a mini bar. I have spent there only one night but I do recommend this place.

Contras: No negatives .

Prós: A localização era perfeita

Prós: Great location and beautiful building

Contras: Tired looking with no decent outdoor bar or restaurant. Feels like you are in the 90s

Prós: Quarto reformado, com bom chuveiro e ótima cama. Linda vista. Staff atencioso.

Prós: The room was clean and spacious, the view was spectacular, the bathroom was well equipped and the water pressure was excellent. The breakfast times were long enough and checkouts time was late enough! Loved this hotel!

Contras: Nothing.

Prós: The room was great, very clean and cozy. Also the location of the hotel is ideal, opposite to Caste dell Ovo, overlooking the see, in the middle of all hapenings. The hotel is close to shoping area and old city. Lot of good restaurants around, with various prices.

Contras: The main minus of this hotel is the staff. We had to wait when checking in for the receptionist to finish 2-3 calls, even though I asked her before for our room. I was lucky a trainee was around and he was helping us. They bearly say hello in the morning. Also the restaurant staff for breakfast need some curtoasy training.

Prós: Beautiful property! Spacious suite. Well appointed decor. Comfortable bed. Amazing location right on the water with walking distance to restaurants, great shopping and landmarks.

Prós: The location was great . Their standard room was very small and no view at all . But it was clean . I liked the bed , very comfortable.

Contras: I didnt like the room due it was very small .

Prós: very clean , simple but elegant

Prós: Location, service, cleanliness... everything was excellent

Prós: O conforto e a beleza das instalações, da equipe de recepção (tanto check-in quanto checkout), da localização

Contras: Sinal da Internet fraco em alguns locais (quarto).

Prós: Staff were more than amazing, beautiful, big, spacious and great location. Will be coming here again.

Prós: We love the location we love the staff they’re very helpful and very friendly the we paid for election room we found the beds to be not very comfortable however the rooms were exceptionally clean linen was changed every day

Contras: We love the location we love the staff they’re very helpful and very friendly the we paid for election room we found the beds to be not very comfortable however the rooms were exceptionally clean linen was changed every day

Prós: Nice view.

Contras: Poor condition. Patches on the walls. Staff were not helpful. When I called with a simple question about my reservation, they put me on hold for 20 minutes. When I called back and asked not to be put on hold, they put me on hold again and when I called the 3rd time and asked not to be put on hold, they hung up on me. I have never been treated so poorly by a staff member answering the phone. We needed breakfast Togo in the morning and we arranged to have Togo bags. I met with the front desk and explained in detail that my wife has a severe nut allergy and had them write it on the order. I was assured they understood the severity. When we opened the breakfast in the car, there were nuts in some of the items and no one in the car could eat. Besides a nice view, I am not sure how it got its stars.

Prós: great location (in the historical city center), amazing hosts (it would have been nice if we had more time to talk :-)), wonderful old (historic) building! we really loved our stay :-)

Contras: the bathroom was not in the room, but close by (and private). you have to take very many stairs to reach the B&B, but your hosts inform you about this before you arrive, so no unexpected surprises :-) the effort is worth it, btw - the B&B is lovely!

Prós: The decoration was really unique and had caracter. Really clean and if your looking for the experience to stay in old part of the city...it’s a good option! Very nice and helpful staff

Contras: Nothing i disliked

Prós: Super place, hidden away just off bustling streets. Calm, tranquil and incrediblely quiet. Slept well in comfy beds, breakfasts delicious and plentiful, hosts friendly and helpful. Will definately return when in Naples again :)

Prós: Loved the quirky room & the amazingly relaxing roof terrace right in the centre of old town Naples. Enrico was a super host and incredibly helpful & informative. Breakfasts were great, especially taken on the terrace. Wonderful place. I will be back

Contras: I’m sure each evening I came back to The Church there were even more stairs to climb. Every time!

Prós: Fantastic. warm and friendly owners.

Prós: A centralidade do Palazzo Marigliano no centro histórico de Nápoles, o podermos habitar o património do sec XVI e terraço privado de relax no fim do dia.

Contras: O acesso através de uma escadaria com 90 degraus para subir com malas, nada confortável.

Prós: Tivemos uma ótima estadia no The Church e recomendo altamente. O Enrico foi extremamente solícito em todas as nossas dúvidas e necessidades, e nos ajudou muito na organização dos nossos passeios — mesmo quando o consultei tarde da noite; o espaço é amplo, tanto nos quartos quanto no lobby quanto no lindo terraço comum; a decoração do quarto e dos espaços comuns é impecável, com muita personalidade, e certamente refletindo a personalidade dos seus donos. Mas talvez o principal mérito do The Church é a sua localização. Para quem quer andar por Nápoles, é bem possível que não haja melhor ponto de partida, pela manhã, e de chegada, à noite. Atenção, contudo: a localização funciona melhor para quem está a pé e gosta de caminhar. Carros não entram na rua durante o dia e a estação de metrô mais próxima fica a cerca de 500 m de distância. Levar em consideração, também, que são necessários alguns lances de escada até chegar à porta principal.

Prós: Fantastic location. Very friendly staff. Clean and quirky. Just loved it. Will definitely come back. There are a lot of stairs to climb. But this was not a problem for us. Breakfast was varied and well worth the 5 euro

Prós: The location is amazing situated in the centre of the Historic District nearest one of the best Pizzerias (ll' President) and not too far from the ports, train station and the funicular. The property was kept to an immaculate standard and each room was well-designed and airconditioned, not to mention the property had an amazing balcony with lots of plants.

Contras: I only wished that there were more comfortable chairs on the balcony, honestly, that is it.

Prós: The property was quiet yet well placed in the bustling Centro Storico. The private sun terrace, the aircon and the ensuite shower facilities were our saviour in mid 30s temperatures. The attention to detail in the property was great, things were well thought out.

Contras: Can't think of anything.

Prós: Great location great staff very good breakfast big rooms an oasis within the frenetic old town

Contras: The shared bathroom wasn’t as close as I thought it would be

Prós: Everthing 5* - exactly what we needed and expected!

Prós: O pequeno almoço era muito bom . A localização do hotel é muito boa.

Prós: There was a great selection at breakfast and a great view. The room was very comfy and tidy.

Prós: O hotel e super localizado, tem um terraço lindo o de e servido o café da manhã, que é maravilhoso, super variado. A vista é muito linda. Os quartos ótimos e espaços.

Prós: The service was absolutely brilliant and the staff made us feel very welcome. They even extended our check out time to better accommodate us. The room was very spacious, stylish and kept very clean and the bed was brilliant. Also, the breakfast was excellent! Every morning started of with a delicious meal and awesome views from the hotels rooftop terrace restaurant.

Contras: Everything was great at the hotel. A small but was that on the other side of the bed the plug in / electricity outlet was broken.

Prós: Ótima localização, muito próxima a estação de metro Quarto muito confortável e limpo Equipe muito atenciosa

Contras: nada

Prós: Balcony with sea view was great Breakfast was very varied Great location Staff very helpful

Contras: Drinks were expensive and room service not good

Prós: Good location & good views from the terrace.

Contras: Shower never drained properly, even after reporting it to reception. The promised WiFi did not work in our room, we had to stand in the hallway or use common reception area, eg foyer or roof terrace.

Prós: Location was great. Fortuna in the bar was lovely and remembered us each time we had a drink or snack on the top floor

Prós: Rooftop bar and restaurant Staff

Contras: Location A bit edgy at night

Prós: Good location and a clean place to stay in a bit so clean city

Contras: Looks crappie from the outside

Prós: It was one of the greatest hotels we stayed in! Centrally situated, 5minutes walk from historic center! Save parking Very big luxurious and beautiful inside ! Rooms are extremely big and comfortable with Balcony! The bed was one of the largest we ever slept in and the mattress extremely comfortable and good quality! Pillows are super comfy! Fridge and mirrors in the room! Room service the top . Toiletries smelling very good especially the shower bath soap. Amazing rooftop for breakfast in the morning with View over Napoli! Excellent variety of breakfast for everyone ! Kind waiters ! It was our honeymoon and they bought us as a welcome gift Prosecco bottle with a note from the hotel manager! The receptionist were all super kind and nice ! Andrea one of the hotel receptionist was one of the best people which made the hotel perfect! He is so friendly, an amazing gentleman, professional and human being like one wish to find in other hotel! We want to come back to Napoli one day soon hopefully to the town dell’amore and poetry and wish to stay in Grand Orient ! I highly recommend!

Contras: Nothing ! Thank you

Prós: Most of the staff were friendly, but a few of the waiters were quite rude! Nice outside bar on 9th floor.

Contras: Service at dinner and lunch was very slow.

Prós: Espaços abertos, tetos altos, piso do quarto e funcionários educados

Prós: Antigo. Precisa de uma renovação completa no interior. O Wi-fi também precisa de ser atualizado e reforçado. A localização e o restaurante na cobertura foram os únicos pontos positivos.

Prós: Room was lovely. Beautifully decorated.

Contras: Pillows were not great and staff was generally unenthusiastic. I felt like I was bothering reception while checking out.

Prós: Everything

Prós: the hotel is nice and has an incredible view of Vesuvius and the castle. At first they were so kind that they gave me a superior room at no additional cost because I asked them

Contras: the manager in charge is not friendly and receptive. The manager in charge is not friendly and receptive. I asked them to send me a package that mistakenly arrived after my check out and having the port nearby did not do it and did not even call me upon receipt

Prós: Great location. Very nice and friendly staff

Prós: Localizacao, conforto, roupa de cama e banho, café da manhã e equipe.

Contras: Box do banheiro, muito pequeno para as dimensões do hotel.

Prós: Great facilities

Contras: The Skybar is amazing

Prós: Bom café da manhã. Funcionários atenciosos e discretos. Elegante.

Contras: Quarto um pouco pequeno. A localização do hotel exige condução própria ou táxi. Complicado chegar ou sair a pé. Elevadores insuficientes quando há muitos hóspedes.

Prós: Location... grand decor

Contras: Needs a bit of TLC to upgrade the faded decor ...

Prós: Very old property

Prós: Location is nice, right on the Warefront. Dinner and breakfast was amazing! Great views for both.

Contras: The shower leaked a bit.

Prós: Good location - about half hour walk to centre of Naples but right opposite Castle Ovo and very close to lots of nice restaurants. Very good choice at buffet breakfast. Charming and friendly staff. Easy to arrange taxis for fixed fees to tourist spots (Pompeii etc.) Lovely relaxation area/steam room/sauna/indoor pool on 2nd floor

Contras: Toilet flush did not work properly all week despite our requests for it to be repaired. Bedroom walls were quite thin - easy to hear neighbours conversations. Room service seemed limited to a selection from the restaurant menu. No snack type food (perhaps intentionally). We asked for a late checkout and were told it would be half rate (150 euro) charge for 2 hours or full rate for 6 hours, which seems extortionate. We eventually agreed on half rate for 6 hours but the haggling process made the hotel seem greedy.

Prós: Position on the seafront and walking distance to ferry port (20 Min)

Contras: No tea: coffee facilities in the room was a surprise! No fruit/ welcome delicacies/ chocolates etc... Not my experience of other leading hotels..

Prós: acomodações pequenas, mas pelo menos tem uma localização central. ótimo buffet de café-da-manhã

Contras: Chuveiro muito pequeno

Contras: A cama não era confortável e as paredes eram finas. Muito barulho à meia-noite

Prós: O charme do velho mundo e a excelente localização. A equipe foi muito prestativa.

Contras: Os quartos eram um pouco desatualizados.

Prós: Perto de restaurantes e lojas. Perto do porto para pegar a balsa para Capri e as outras ilhas. É o mais melhor lugar para sair de Nápoles. Equipe amigável e prestativa.

Prós: Everything.. What a beautiful hotel, a jewel of a hotel, very luxurious aging hotel however her age adds to her charm. Hotels like this are very rare now, walking through the lobby feels like a walk back in time to 40's 50's era of movie stars, glamorous wealth and class. She had a 5 star and maintains that lovely luxurious feeling. We stayed with a toddler in a basic suite with the most amazing views. Room is huge, big bed and very good bathroom. We changed our booking from 5 star hotel Romeo to here as I felt this was a better area and I was spot on. It has a lovely strip of restaurants along the sea front and is very safe. This area comes alive at night with glam couples out for dinner and a stroll. Very charming staff who were very very kind to an active toddler running through its lobby and breakfast area. We had a car and the used the parking facilities external to the hotel, €30 per day and worth it, there are no parking facilities in the area. Hotel is right beside the ferry ports for day trips etc. Naples as a city is good however it is a city and has the same issues as any city. The hotel is in the best area there are state police and local police present at all times. It is safe otherwise we would not have ventured out with our little toddler at night in the area. I loved this hotel I do not think you would find anything like it any more in a world of retro chic but this was a worthwhile experience. Bravo to the staff of Excelsior. 5 stars from us. X

Contras: Nothing

Prós: Excellent location - excellent customer service. Large rooms, very comfy bed.

Contras: Leaving :-(

Prós: I will remember the breakfast on the terrace it is the best way to start the day

Contras: their was a bed smell in the bathroom

Contras: They couldn’t provide us with an iron!

Contras: There was no porter at the door so we had to carry our baggage up the stairs and in to our rooms. There was a very disturbing noise with th ac. Our room was supposed to be a se view suite but it was not anywhere near what i expected. The shutters of one of the windows would not close. There were two rooms for breakfast , the first day it was great , it was a big room with sea view but the second and the third day , we were put in a smaller chamber and we had to wait for tables to be cleared to have breakfast. This is not acceptable hotel conduit if you pay €1700 for 3 nights. The worst value for money hotel i ever stayed in.

Prós: Localização e tamanho do quarto

Prós: The location was great! There were lots of restaurants in the area, and it was within walking distance of many interesting places to visit in Naples. Great views of Mt. Vesuvius!

Prós: Médio café da manhã mas nada de especial .Hotel muito velho porém com o charme de um hotel muito antigo e relativamente bem cuidado. Localização exelente .

Contras: Banheiro muito antigos e mau cuidado. O box é uma velha banheira e sem proteção lateral ,que inunda o solo de água e os ralos entupidos não drenam essa água .

Prós: The location is perfect!

Contras: Value. The water system old and does not work well. They changing photos of rooms , so when you book the room you see other photo!

Prós: Very nice hotel and friendly staff. Clean!

Contras: I could hear the room next to me because we had a connecting door

Prós: We got an ocean view room and I must say the view and the size of the room were the only two aspects that justified the rates. The staff were correct.

Contras: The bed was made up of two joined twin mattresses. This meant that the bed sagged in the middle and we had to choose one side of the bed to sleep in or sleep at opposite ends. (Also, it was too soft for our liking, but that is a matter of taste.) Apart from that, the chandelier didn't work the first evening, so there wasn't much light in the room. We asked for it to be repaired and when we came back from dinner it was working. However, the following evening when we arrived it was off again, and that meant the blowdryer also wasn't functioning, which I discovered only after washing my hair and with only ten minutes to spare... We complained again and it was fixed, and stayed like that the third evening.

Prós: Great location. Friendly and helpful staff. Spacious room great rooftop bar! Comfortable bed. I would definitely stay here again!

Prós: Location. Spacious room. Big bed. Good breakfast.

Contras: Rather surly breakfast waitress. Initial access to the ‘hotel’ ... intimidating and lobby entrance. ‘Am I in the right place!?’

Prós: Limpeza, conforto , modernidade , silêncio, ótimo toilette.

Contras: Ter que pedir toalhas grandes para se secar após o banho. Ofereciam apenas roupão de banho que, a meu ver, apenas complementa o pós banho.

Prós: O hotel tem boas acomodações, é limpo e o café da manhã é básico.

Contras: Não gostamos da localização. O acesso ao hotel não é confortável.

Contras: lifts don't extend to all floors.

Prós: The cozy atmosphere and the space of the room.

Contras: I liked everything.

Prós: Hotel was lovely, easy to find and helpful. They upgraded our room which was a lovely surprise.

Contras: Air conditioning wasn’t working and so was a bit hot and had to have the window open which meant you could hear the train.

Prós: Very good breakfast and location.

Prós: Beautiful contemporary boutique hotel beside subway station. Very friendly staff.

Contras: Not close to the city center.

Prós: It is in a good position close waterfront, and you can take a bus or metro to go to historical Center

Contras: The breakfast is sufficient

Prós: The room was nice and the bed was comfortable. The location seemed safe enough in a city that looks pretty run down. I think it was in the same building as the train station, but the rooms was quiet.

Contras: The breakfast was confusing, looked like self serve then servers cone out of the back to bring coffee and tea I guess.

Prós: The staff was wonderful and I didn’t have to carry my bags to the room, which was wonderful especially after a long trip

Contras: It’s not in the best neighborhood but you are right on top of the train station so you can get anywhere

Prós: Clean and good shower

Contras: Poor air condition and I wouldn’t say it’s a 4* hotel, very basic.

Prós: Good communication with the property owner and the check in was easy.

Contras: Noise from other units.

Contras: Thhe bed was a sofa bed! Very uncomfortable! No water in the room! No tissues also! When I have asked for tissues the staff there was annoyed and didn't want to help!

Prós: Staff were very helpful with tips on moving around the city ..

Contras: My rooms bathroom was not connected to the room. Had to walk outside. But the bathroom was clean and nice

Prós: Bed was extra comfy and excellent location. Really simple check-in and check-out.

Contras: Nothing.

Prós: Atendimento ótimo. Suíte muito confortável. Localização excelente.

Contras: De nada. Tudo ótimo.

Prós: This is a great base place for Naples, 5min walk to wharf for ferries, metro straight across from Entrance, central to see sights/old town etc. Lots of eating places everywhere. The shower is fantastic, nice balcony to view all the traffic chaos of the roundabout. Kettle at reception for use in room if required. Very highly recommend this place!

Prós: Extemely clean room and a great outlook over the bustle of the piazza. When we wanted quiet the doors sealed out the noise so we could sleep peacefully.

Prós: Great location, clean comfortable room!

Prós: Localização perfeita. Limpeza extrema do quarto. Roupas de cama e banho extremamente novas, limpas e perfumada. Excelente check-in e checo-out. Recomendo para quem for passar por Nápoles.

Prós: Perfect location. Clean and beautiful view from the balcony

Prós: Cleanliness

Contras: Clean room. Great location. But no coffee maker etc in room or on premises

Prós: Fantastic location! We had a nice welcome when we arrived and check in was quick and simple. The room itself was extremely nice! Super clean and really lovely.

Prós: O conforto da quarto A simpatia do pessoal A limpeza A localização

Prós: Friendly and helpful staff, good location, nicely decorated, lovely breakfast and Staff very happy to help with my friends dietary requirements.

Contras: If there had been a selection of gluten free dinner options we would have had dinner in the hotel. A chicken and potatoes option would have been perfect.

Prós: Nice, helpful staff.

Contras: The surrounding city area: dirty, shabby and not safe. Hotel was not very clean. Limited breakfast.

Prós: Tudo menos da localizaçao

Contras: Da zona envolvente

Prós: Clean, staff were helpful

Contras: Breakfast wasn’t catered for uk/Americans . Very limited. Location was next to station which was good but city wasn’t very nice location at all No mirror in the room

Prós: We were actually booked at Hotel San Pietro but diverted to a sister hotel, Hotel Palazzo Firenze. I did not expect it when we came but they drove us to the said Hotel with the owner. They were all very accomodating. We ended up in a newer hotel feels like a Botique one but not the price and closer to the train station which is a 5 minute walk. Staff were knowledgeable and very helpful. I will recommend it to all my friends.

Contras: Nothing

Prós: Breakfast very good with option of eating on the roof terrace in the sun! Location very good -only 7-8 minute walk to the main station, to the Metro lines 1 & 2 and the Circumvesuvius line.

Contras: On the 4th floor fine, but with a central location you need to keep the window closed at night to avoid excessive traffic noise. with temperatures in the low 20's and high humidity it can be a little sticky.

Prós: It’s a little oasis in a very picturesque location. Close to the train station. Staff was always helpful. Good breakfast and restaurant.

Contras: Wifi was extremely weak.

Prós: Everything

Prós: The terrace was very nice.

Contras: Nice to have in the room: water boiler, cork screw, wine glasses

Prós: Loved the breakfast - very attentive staff - could not be more helpful and polite.

Contras: Unfortunately the shower drain was not efficient and let you stand in ankle deep water - not a big issue, just a little annoying.

Prós: The location was very good,The room were clean and quiet The bath room were clean and ok But the most important of all the staff were great and helpful ,especially i wish to thank enzzo who was very helpful with great manner which you seldom find in hotels nowadays I surly recommend this hotel

Contras: Every thing was fine but the quality of the breakfast could be a little better

Contras: It is basically a good hotel but it is somewhat hard to find because it is located inside a huge building. But in general, it’s a great place to accommodate in Napoli. I will come here again if visiting Napoli for the second time.

Prós: we enjoyed our breakfast every morning , good variety .The restaurants were close by and plenty of good shopping , very cheap with good brands , All the staff were very friendly and would go out of their way to help with anything

Prós: Quartos completos, com decoração inusitada e bem humorada.

Contras: Difícil localização do hotel, inclusive com o iso do waze e o próprio taxista não conseguia encontrar. A identificação externa é muito discreta e a entrada é feita por uma pequena porta. A referência é o Bar 53, ao lado. O garços mostra a entrada do hotel:

Prós: THE RECEPTIONIST WAS ESPECIALLY HELPFUL. SHE EVEN CAME TO MEET US FROM THE TAXI. WE HAD A FULL EXPLANATION OF THE BEST WAY TO PAY AND WHAT TO SEE AND WHAT RESTAURANTS SHE THOUGHT WE WOULD LIKE TO EAT AT. SHE ALSO PREPARED BREAKFAST AND NOTHING WAS TO MUCH TROUBLE. SHE ARRANGED A TAXI FOR US TO RETURN TO THE AIRPORT AS OUR FLIGHT WAS VERY EARLY. SHE WAS MORE THAN HELPFUL. ROOM WAS COMFORTABLE AND CLEAN.

Contras: ALL PERFECTLY ADEQUATE. NO COMPLAINTS.

Prós: A facilidade dos serviços: transporte para aeroporto e outros locais, com preço razoável

Contras: Demoramos muito a achar o local. Bairro central, desagradável a vizinhança. Local meio esquisito.

Prós: Staff is so amazing, friendly and welcoming. Location is great. Comfy bed.

Contras: Breakfast... But that's always the case in Italy, so I wasn't expecting anything great anyway.

Prós: The central location.

Prós: Perfect location, friendly and helpful staff.

Contras: Bed wasn’t very comfortable and bathroom was a bit old.

Prós: Localização óptima. Simpatia dos funcionários.

Contras: Nada a referir.

Prós: Very polite and helpful front desk staff; great location; good sized room

Contras: More of a hostel than a hotel: towels changed only every four days, loads of mosquitoes in room, furniture all made of exposed cheap chipboard

Prós: Location was great right on Dante Piazza

Contras: Nothing

Prós: Breakfast was standard Italian. The location appeared sketchy at first but the facility itself was very nice and the room was exceptional - it was modern and large and comfortable.

Contras: Naples lived up to its reputation of high crime - my phone was stolen while on a crowded bus - so visitors need to beware. I'm afraid that colored my entire stay in Naples.

Prós: Brigida number one!

Prós: Nice, clean rooms. Very good localisation and ... Napoli... I recommend

Prós: Localização, muito próximo do metrô e trem.

Contras: Carpete nos quartos, tinha um pouco de cheiro.

Prós: Very helpful staff. Left my passport in the room when checking out. Emanuele contacted me to assure me they would hold onto my passport until I could return to collect it. They also forwarded a copy of my passport to my accommodation in Capri.

Contras: N/A

Prós: Somewhere safe, comfortable and with a great terrace if you are transiting through or using Naples as a base to explore Pompeii/Herculaneum. We stay here every year at the start/end of our holiday.

Contras: Its Naples but the hotel is lovely.

Prós: Wonderful roof top terrace with view of Mt Etna

Contras: Nothing

Prós: The excellent staff. The breakfast staff remembered the sort of coffee we enjoyed in the morning. Good breakfast They were always polite. We had some good meals on the roof terrace. After a day of sightseeing it was nice to sit on the roof terrace for a relaxing cup of coffee. The room was very comfortable and plenty of room.

Contras: The location it was noisy, but we were expecting this as we knew it was near the Central Railway Station. Although there was a lot of traffic noise if the balcony windows were open. Once shut you could not hear the traffic noise.

Prós: It was clean, big room, great location, good breakfast and nice rooftop bar.

Contras: Everything was good.

Prós: The staff was always helpful and friendly.

Contras: Nothing.

Prós: its location and its staff

Contras: the menu wa sfixed, it doesnt cahnge. Its also fixed to shell fish ie its spagetti with clams or no spaggetti - what if you are allergic to sea food such as clams - octopus ( which are intelligent creatures and should not be eaten) and squid - its those or nothing else really - menu needs to chnage and also accommodate varied tastse

Prós: Loved the rooftop restaurant. Lovely view of the city and harbor.

Prós: The location might not be the prettiest in Naples but it surely is smart. Close to the main train station, a few meters away from an underground station. From the hotel you can be right in the city center in under 10 minutes by foot. Staff is super nice. Modern, clean. Lovely rooftop bar with nice view and drinks

Prós: Das instalações, do pessoal atencioso

Contras: A comida é razoável ( jantar) poderia ser melhor

Prós: Da localização. Do atendimento dos funcionários no geral. Ótimo café da manhã. A noite recomendo um drink e papo no roof.

Contras: A.cama estava com um colchão deformado. Causou desconforto. E nosso quarto estava próximo do vestiário dos funcionários, O abrir e fechar da porta era muito incômodo durante a madrugada. Ps.: carpete no quarto já não cabe mais.

Contras: Muito estranho vibe.

Prós: É uma experiência diferente por ficar em um mosteiro

Contras: A localização é muito ruim

Prós: Linda vista ! Excelente localização !! Staff muito atencioso !

Prós: Definitely the view was amazing Food was nice

Contras: The hotel arrange to pick us up from Napoli port to the hotel very kindly. But €45 Euro! All over priced... Nice place if you don't like money!

Prós: Hotel was lovely, great location, staff were brilliant!

Contras: Out jacuzzi bath in our room was broken

Prós: The property was fascinating with so much history. Great to explore. Every corner had something different and full of history and wonder. The restaurant was amazing with fantastic views and food. All the staff were brilliant, friendly and helpful.

Contras: Nothing

Prós: Warm, helpful staff. The kindness of Rafaele & Antonio at front desk. Breathtaking views! Restaurant terrace Very comfortable beds Touches of the original ancient monastery everywhere

Contras: Nouvelle cuisine instead of Neapolitan was a disappointment & menu never changed. Electrical outlets need updating. Shower in tub was difficult & dangerous. Wish swimming pool had been open! Inconvenient location

Prós: The room was very spacious. The location was lovely, the view from the room and the restaurant is amazing. The staff very efficient and friendly.

Contras: The bathroom could do with a little renovation

Prós: Vista do terraço

Contras: Pequeno almoço não oferece ovos estrelados nem omeletes Pedimos camas individuais e deram-nos uma cama de casal

Prós: An excellent hotel to enjoy Naples from. The hotel has fantastic features and a view of Versuvius. The hotel will help you with taxis and trips. Excellent selection for breakfast. 100% recommend this hotel if visiting Naples.

Prós: Location is great and facilities were as nice

Prós: Beautiful view and hotel. Love that they display it's covenant history. Very Italian.

Contras: Nothing really but if i needed to be picky pillows were uncomfortable (very big) and some staff were a bit serious, not rude but not particularly happy and approachable either. Overall loved our stay.

Prós: Beautiful Old Building steeped in history

Contras: Very disappointed that the pool terrace closes on the 15th September - 2 days before we arrived and therefore their rates are a bit high No separate bar other than the Restaurant

Prós: Wow ! What a beautiful location and what a lovely experience. Loved the pool- once you get used to the cold water it's so lovely to swim outdoors in such a scenic location. The hotel is very clean and the maitre d' of the 4th floor restaurant is excellent.

Contras: No tea and coffee making facilities in room.

Prós: Large pool

Contras: Lack of staff, place looked like it was closed up and very dated.

Prós: Muito bom ,lugar muito bonito e agradável e café da manhã excelente!

Contras: Para usar a piscina ,precisa usar touca !

Prós: Wonderful pool

Contras: Had to purchase pool cap. Silly

Prós: Nice big pool. Bar and food by pool. Nice clean room, cold aircon.

Prós: Hotel dispõe de boss condições, linpeza, parque de estacionamento, piscina!!

Prós: Staff were great

Contras: Hotel was far more tired than pictures portrayed

Prós: Great swimming pool and pool area, never too busy round the pool, you could always get a sunbed. Makes a good base for visiting Rome and Pompei as both easily accessible by train, and Naples also is only 20 min by train

Contras: Not much in the immediate area around the hotel, but with a 20 minute train ride you can be in the shopping district of Naples which has lots of nice shops and restaurants. We made this journey most evenings!

Prós: Breakfast is continental style so may disappoint those expecting a full English but there was plenty of variety otherwise. the local area is suburban so not much choice in restaurants although near enough to the station to walk.

Contras: you are required to wear a swim cap in the pool and the hotel should consider a shuttle bus, more attuned to business trade than holiday travellers.

Prós: Very helpful staff in a lovely convenient location

Contras: Nothing

Prós: Friendly helpful staff and a comfortable bed.

Contras: Not safe to keep window open at night because of shutters so no fresh air while I slept increased the eerie feeling of staying in a fairly empty resort. The location is a bit far from anywhere.

Prós: Staff very friendly, peaceful, lovely swimming pool, good food and hotel room

Contras: Location was a little away from local amenities, quite a few steps

Prós: As a senior sales and marketing manager with many years in hospitality, I can say I was very impressed with this property. Staff are great, it really makes any stay a memory and experience. All employees were friendly with impressive customer service, from reception to the restaurant and the pool bar, a true asset to the hotel. They were more than happy to provide information on getting around and arrange taxis. We had a later flight day of departure and they arranged a later check out then a room for us to shower in after a few hours at the pool. Our room was beautiful and cleaned to the highest standard every day. Restaurant was a little expensive but great high quality food, I highly recommend the muscles, risotto, steak and chicken dishes. Salads and toasties at the pool bar were delicious and good prices (€5-8). Metro is only a 10minute walk to visit Naples downtown only €1.30 for a ticket and 15min train ride. Arenile seafront with loungers €2-8 and the jetty to visit is a 25min walk or €10 taxi. Thermal bathes are around the corner from the hotel. There is a lovely pizzeria at the bottom of the hill, with amazing €5 pizzas but other options also. Supermarket a 5 minute walk. Make sure to ask reception on the area and recommendations.

Contras: Not alot to do in the area and a bit far from the seafront to walk but the Arenile is a lovely seafront with a family or adults only pool and loungers €2-8. The location is a bit far from the seafront but only a €10-15 taxi, then the metro is a 10minute walk from the hotel to get to Naples. There is a bus stop within 5minutes of the hotel, but we didn't use the bus. Restaurant is a little expensive but pizzeria at the bottom of the hill if you want to change up venues close by and can get great pizza for €5.

Contras: Only one elevator for 6 floor hotel

Prós: Arrived late at night and left early morning. Room was exceptionally large and well furnished. Superb location opposite the Naples Main Station.

Contras: Nothing

Prós: Great place, good location! Clean.

Prós: Located next to the train station, very handy for our trip to Pompeii

Contras: We had one issue that could have been resolved easily. Unfortunately the staff were reluctant to address our concerns. Customer service is poor. Whilst the front desk staff did respond to our questions and enquiries there were no smiling welcoming faces. It almost felt like we were an inconvenience when checking in and asking for directions etc. Very ‘surly’ reception team. Our room wasn’t ready when we checked in at 2.45pm, we were abruptly told that ‘check in from 2pm’ means a room could be ready anytime after 2pm not at 2pm. In summary the hotel itself is clean, offers a nice buffet breakfast and is ideally located for the train station. The staff however need a few lessons in good customer service. As seasoned travelers I can honestly say that the customer service offered here is of the worst I have experienced worldwide. Disappointing.

Prós: We only stayed at the hotel for one night. The hotel was centrally located across the street from the train station so it was very convenient. The hotel was clean and comfortable. We were happy with the accommodations.

Contras: The neighborhood around the hotel was shady and not really comfortable walking around after dark.

Prós: The location was perfect in terms of proximity to public transportation. The room, was modern well furnished and clean. The veranda was a great extra. The breakfast in the posh restaurant was very good.

Contras: one elevator for such a hotel is not the quickest

Prós: Arrival staff was nice - Room, comfort, was excellent. Facilities accommodated and corrected an HVAC issue immediately. Staff was professional and excellent during the stay.

Contras: Hotel advertises a garage and parking. Parking was a serious issue! They do nor provide ticket as we stayed in hotel. Upon check out - the car was missing and our belongings were in the corner on a shelf. The front desk was not helpful and the garage manager was too busy and was alone. The garage attendant and desk clerk advised us to take a taxi to the airport and they would find and return the car. After a new front desk manager (Frederick) arrived - and we were calling the police - she escalated it and they found the car. They claimed they thought it was abandoned and moved it offsite. I truly believe this was a scam and the car would have never been returned to the agency. We had only 1 1/2 hours to get to the airport, check in and board. Since the Parking Garage is part of the hotel - this brings down my otherwise excellent rating of the hotel itself.

Prós: O hotel possui ótima localização, poucos metros da estação onde chegam os trens urbanos e os intercidades, na piazza garibaldi. O atendimento bastante simpático, pois chegamos antes do horário de entrada e foi pesquisado pela recepcionista se havia algum quarto desocupado, que por uma pequena taxa entraríamos, infelizmente não havia, mas o que não invalida a presteza do atendimento. Café da manhã sensacional, sem qualquer ressalva a ser feita. Quarto excelente, bastante amplo, silencioso, com área de closet, banheiro super espaçoso, com os utensílios de excelente qualidade. Cama ampla e muito confortável, o que permite uma ótima noite de sono. A internet funciona plenamente, sem falhas. Excelente hotel para uma noite após o passeio em Pompéia. Restaurantes no mesmo quarteirão do hotel, que possibilita uma noite com um bom vinho da casa, baratíssimo, e com o olhar para a praça Garibaldi, apreciando o movimento. Indico o I Sapori di Parthernope.

Contras: Não há nada que possa reclamar do hotel.

Prós: café da manhã e a localização por ser poucas noites

Prós: Room was super clean and very updated. Having it right across the street from the train station was a big bonus as we came in to the train station, took the train to Caserta, and then picked up our bags and took train to Sorrento.

Prós: Breakfast was great, staff helpful, room nice and clean. It's literally directly across the street from the train station, which was perfect for us.

Prós: We had a problem with our passports, and Luigi on reception could not have been more helpful. The hotel is within easy walking distance of the station, the breakfast was very good.

Prós: The hotel lives up to its name - paradise. The view is amazing. The breakfast was terrific. The staff friendly and helpful. It was a wonderful experience.

Contras: Nothing- it was all good

Prós: The view from the rooms on the upper floor and from the restaurant is breathtaking. Service is very good and most of the time the personnel is very friendly and helpful. Breakfast was excellent and the dinners we had were very good and good value for money.

Contras: It is rather time consuming to go downtown and the funiculare shuts down already at 10 p.m. You either have to use a car or a taxi if you want to go out in the evening. Rooms could be a bit larger.

Prós: nice view

Contras: underground rooms, very small and relatively expensive. Staff not so interested in guests....

Prós: The staff were friendly, helpful and accommodating to our requests. The porter settled us in to our room ensuring the air con was working. These personal touches reflected in the excellence of the hotel as a whole. The location and views were stunning. The food was lovely too.

Contras: The fact I could not stay longer. I will be highly recommending this establishment to any friends or family who journey to Naples and I will be returning myself in the future, looking nowhere else for accommodation.

Prós: Bacon had a lot of gristle. More fresh fruit would have been nice. Sometimes the blood orange juice was great; other days, it was just water with a small tint of orange color. The view from the room, lobby, and restaurant was beautiful. It was fun to just sit and watch all the water activity. The restaurant at the hotel is great. Good food with interesting selections. The wait staff and managers are excellent. They are friendly and do all they can to make the dining experience fun and make it meet your expectations.

Contras: The neighborhood is 99% residential. There are almost no stores or restaurants within walking distance. Nothing can be done about this, but be prepared to do a lot of cabs.

Prós: De tudo

Contras: Nada a apontar

Prós: The staff and their polite and helpful attitude. Wonderful view from terrace while dining or having breakfast.

Contras: The wifi connection was slow.

Prós: Location, view, breakfast

Contras: Wifi, clear instructions for booking two rooms together, instructions and guidance for parking and getting around

Prós: Beautiful location overlooking the bay of Naples. The hotel is confortable, well decorated and the staff extremely helpful.

Contras: Dinner was a disappointment

Prós: Excellent view from the reception area; beautiful outdoor dining area with delicious breakfast!

Prós: The cleanliness and the breakfast

Contras: Very small room:If I sit on the chair,my wife had to sit on the bed.The bed was small and surrounded by the wall and the cupboard.The bathroom was clean but very small.

Prós: Com uma localização que é excelente, também um bom acolhimento e simpatia dos funcionários.