It is relatively newly built and the air conditioning WORKS unlike many other hotels in Rome, Milan, LaSpezia, Siena and other towns we stayed in. It is very far from the main tourist attractions - so take heed that you will be a 20-30 minute metro ride/wait from anything touristy to do.
The hotel seemed like quite a lot of money for what you got. It wasn't in a location close to the main attractions, and there weren't any real special services. I paid the same amount for a hotel in Spain and got a lot more for the value. We asked for a non smoking room but there were people smoking in the hall outside our room. The internet was very expensive. 3 euro for an hour. But in general it was clean and very quiet.
Room was clean and spacey. Internet was charged even on web site it says that it is free. One woman on reception was not so friendly and hardly spoke English.
Efficiency of staff (e.g. arranging taxis), relatively easy access to public transport. Sparse breakfast selection, intra-hotel noise, shower cubicle in need of upgrade, including partly non-functioning soap dispenser; scarcity of conveniently close restaurants, area unexpectedly dirty (although this cannot be laid at the door of the hotel)
The man at the reception did not speak English. So when I made a call, we could not have a conversation. We had to walk a little bit from the closest metro station but the hotel was good!
Air cond. doesn't work well
A zona da Piscina O pequeno almoço era muito fraco e sempre que chegavamos à sala, todas as mesas estavan por arrumar, Tinhamos sempre que tirar de uma mesa para a outra, para nos podermos sentar. Parecia uma situação propositada dos funcionários da sala do pequeno almoço. O chuveiro não tinha qualquer pressão, pelo que tivemos de tomar 2 vezes banho nos chuveiros da piscina, porque era praticamente impossivel com o fio de agua que corria na casa de banho. Reclamamos no 1º dia na recepção, mas pelos vistos ninguem tomou qualquer acção.
o hotel não tem concierge e não fica em napoles e sim em Agnano muito longe do centro de napoles. Precisava tomar taxi todos os dias para ir a napoles.
hotel calmo, com estacionamento próprio e uma excelente piscina. Ser colocado fora do edificio principal em bungalow, em que o quarto reservado não correspondia ao fornecido. Embora funcional e moderno implicava deslocação de 200 metros até ao hotel para peq. almoço, etc. Apresentei reclamação verbal no checkout sobre tipo do quarto disponibilizado.
Disponibilidade dos funcionários da recepção Pequeno almoço pouco variado
Large room. Nice balcony. Friendly staff. The shower was awful. Literally a standing slot with a curtain and drain. There was no difference between the bathroom floor and the shower floor. Hotel smelt of cigarettes. Wi-Fi was spotty. Bed was very firm.
Nice & clean hotel.Helpful stuff. The hotel is located next to passing train & train station. Therefore noisy & impossible to open windows.
Needs refurbishing, new windows and a lot of paint
Distance from any amenity.
Unfortunately, we've suffered from mosquitos attack at night. The name of the hotel as externally appears is: "Hotel Delle Terme". The name Charm & Relax does not appear. This can be misleading while searching for the hotel (indeed happened to us).
Position and once the works are finished it will look good. At the moment a lot of work going on, but unavoidable
Very helpful staff
Nice Hotel, friendly owner. Free car park in front of the hotel, out in the street. It is also possible to park your car inside if asked for and if you return early enough to the hotel. Good value for money if you arrive by car and you want to leave it there while visiting the town. The hotel is very nice but in a quite ugly area, with rubbish in front of the hotel, as usual everywhere in Naples. It is an hour away from town by public transportation (bus + walk + metro).
The hotel itself was ok, somewhat clean but a good value for the room. The hotel is very very very very far from Naples. It takes almost two hours to get there by bus and metro. It is in a bad neighborhood and we often had to pay extra for cabs to take us there at night bc it was unsafe to walk and no one wanted to drive that far out of Naples. The services listed were not available! No airport shuttle!!! Which is one of the reasons we booked the hotel. I would not recommend this hotel for anyone not from Italy coming to vacation!!!
Very relaxed atmosphere and outside of city's noice. View of the hypodrome from the breakfast room. Poor public transport connections in the evening.