Slightly surprised that it comprised a number of buildings (four I believe) that were not interlinked.
Prós: The staff were excellent and it was very much appreciated that we were located within the same building as our Daughter and family. Great location with good parking. If the our bedroom had been at the front of the building it could have been noisy.
Contras: Given the staff rating of the Hotel we would have expected a bigger and more comfortable bed with better quality linen. We were on the top floor and a lift would have been useful particularly for our bags
awkward small bathroom, not very friendly breakfast waitress, no eggs at breakfast free cookie very good, bed comfortable
Prós: proximity to airport
Contras: Getting to the hotel, a friend came to pick us up and seeing the gate and 4pound parking fee she panicked and parked on the road outside and got a 60 pound fine from police who arrived in a minute! a note at the entrance could explain ticket validation!!!
good location. good restaurant. clean with larger and well appointed rooms.
Prós: Within walking distance to the airport terminal. Room was large and clean. staff were very helpful to change our room as the first one did not have operating air conditioning at the time, although they tried to fix it. Restaurant was reasonably priced
Prós: good location, clean
Contras: no free wifi in rooms, restaurant food was not that great
Didn't stay long enough to get a good feel, but the location is beautiful and the rooms were big. We felt the room decor was too 'trendy' for the classic feel of the place. It was also very dark. If you have time to enjoy the grounds, that is a big plus for the area.
Prós: Beautiful location and open room. The building is beautiful as well.
Prós: Checkout was quick allowing us to get away from the place.
Contras: One room was good, the other musty and very tired. Air conditioning was not working so a noisy desk fan was left. Bed was small for two and mattress lumpy. Bath was grimy. Complaining resulted in an apology but no attempt at compensation. breakfast extra
The staff at this hotel is incredibly friendly! They will bend over backwards to make sure you have what you need. The hallways are noisy, so you can hear everything from inside your room, but it was always brief; just people coming and going. If your room is on the front of the hotel, you can hear everything outside, even with your windows closed. But because everything closes early in Jesmond, it was never a bother. I was in a renovated room, so it was quite nice. It was on the small side, especially compared to others I saw. But I was happy with it. There are plenty of local bars and restaurants within walking distance, as well as the ones attached to the hotel. The staff alone would make me return to stay here anytime! The rooms are worth what you pay for them, and the location is decent. The elevator (lift) is scary beyond all reason.. Take the stairs.
Prós: The staff is amazing!!! They will go so far out of their way to help you.
Contras: You can hear everything that goes on in the hallways. It wasn't bad during the week, but on weekends it was pretty noisy with all of the bachelor/bachelorette parties. There was hair in the bathroom when I arrived. I didn't mind,some might. Overall clean
Prós: Rooms and surroundings were clean, well designed and there was good access and facilities.
Contras: We had noise guests ip stairs that woke us at midnight and talked loudly for ages......after a long drive not helpful. In the morning we rose about eight and realised we could not shower as there was no hot water....all had been used....disappointing and not my usual experience of your chain. Will be going yo Newcastle again but has coloured mm/our experience in a negative way.
Prós: politeness of staff, cleanliness, good breakfast, excellent value,
Prós: The location of the hotel is ideal. It's definitely an adult only hotel well at the weekend anyway. Male members of staff are miserable apart from that it's a great hotel
Contras: The Hotel bar should be 24hr
Prós: Very clean hotel, staff were friendly and helpful, good location to city.
Prós: Cordialidade dos funcionários, limpeza, bom café da manhã, excelente valor,