Quer guardar como a sua moeda permanente, ou apenas nesta visita?
A localização próxima a estação de trens e ao centro da cidade. O atendimento desinteressado da recepção, péssimo atendimento. O barulho diuturno dos trens chegando e saindo da estação, principalmente com relação aos quartos da parte dos fundose do hotel.
Quartos limpos ,espaçosos,bem localizado (é bem do lado da estaçao de trem),silencioso ,enfim é um bom hotel .
Pròximo do centro da cidade e de meios de transporte.Localizaçao ideal para quem queira conhecer a cidade e/ou quem viaja em trabalho. Pouca simpatia por parte dos funcionarios do hotel. Pequeno almoço reduzido para o preço efectuado.
Comfortable beds and nice clean rooms with modern furniture A couple of large groups on stag weekends etc made alot of noise at night. There was a very noisy party in one of the rooms on our floor.
close to city center
politeness of staff, cleanliness, good breakfast, excellent value,
nice rooms friendly staff and very central
It was very central to city centre and train station, people in Newcastle where all very helpful Found restaurant cold in mornings when having breakfast
Location and friendliness of staff Some noise from other rooms during early hours
Excellent breakfast, good location expensive parking!
Good location Pay for internet connectivty
Modern airy rooms
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Friendly staff and easy parking
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
Excellent facilities and service. Fantastic breakfast! None
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
Staff were excellent Hotel rooms were too hot
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
Wonderful Staff, beautiful hotel , terrific location !!! No
General ambienece and location
The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again. Nothing there isn't anything I can find fault with
The location. Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!
very comfortable bed communal areas very smart and pleasant bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor
Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river
Location for city centre the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful
Close proximity to the city centre and the river views from the room Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).
The location of the hotel was excellent and the room was adequate and the reception staff were helpful. This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/
Within walking distance to the airport terminal. Room was large and clean. staff were very helpful to change our room as the first one did not have operating air conditioning at the time, although they tried to fix it. Restaurant was reasonably priced
proximity to airport Getting to the hotel, a friend came to pick us up and seeing the gate and 4pound parking fee she panicked and parked on the road outside and got a 60 pound fine from police who arrived in a minute! a note at the entrance could explain ticket validation!!!
good location, clean no free wifi in rooms, restaurant food was not that great
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
Friendly, helpful staff and a good breakfast!
Locallity to city centre , right size room and amenaties were on hand.Evening meal was good value
The Imperial was easy to get with clear instructions on the booking confirmation. The staff were friendly. I stayed in a single room which was niceley decorated and the bed was huge!. The Imperial provided everything I needed for my overnight stay!
We have stayed at this hotel several times and on each occasion the staff have been very helpful. The hotel will oreder a taxi for you and the service is excellent. The cabbies are friendly and will advise where to go and what to see. The hotel is a tad dated, and will obviously benefit from the re-furb that's taking place.
Friendly staff the decor, could do with a revamp
the hotel was not good value for money and the breakfast was very poor
Easy to find, nice sized room Very warm - no air-con
It was handy to newcastle where we were visiting for the evening
Hardly anything, the hotel was 'tired' and in need of major refurbishment on the website I was led to believe this was a 4* establishment, from my experience it was only 2* See above
i enjoy everything about the hotel i only stayed 1 night
The evening meal I had was reasonable,would not say all that enjoyable! I found the waiting staff very off hand. I did not like the hotel at all,would not use it again,or recommend it
Comfortable, quiet rooms Food prices
room service expensive breakfast, would have liked some information regarding the works that were happening in the main reception
Staff are always friendly and helpful. They also helped to dig our cars out from the snow.
quality of the room No where to park my car,totally full car park
Beds are nice. Not worth for this price, the rooms are a bit old, not like the appearance outside.
The bar. The Novotel hotel in Newcastle was ok, fairly basic. Needs a Refurb as certain areas in the hotel were worn. Light feel off the wall, thank fully I wasn't in that room at the time. Asked for room service after hours and was told that I had to go and collect it myself!!!!! Very odd. Considering thats why they call it room service, and you pay extra for that facility. Naturally complained and they said "On this occasion we will make an exception!!!!" Think this needs dealing with.
The Hotel was very good.
The staff were very friendly and helpful. The rooms although slightly dated were very clean the food and beverages very expensive for what you get.
The food was beautiful and the rooms were spacious and very clean The staff trying to charge me for using the pool when it was free and the restaurant tryhing to charge us for our evening meal when we had an all inclusive deal.
The hotel was perfectly located for my stay and the the staff were friendly and helpful. I am disabled, but not in a wheelchair, my lower legs are paralysed which means I have extremely poor balance and therefore need a stick to maintain my balance when standing to serve myself at the buffet breakfast. I am therefore, not a big fan of self - service restaurants as I have to balance my plate on something while I serve up the food with my only free hand. On my third and final day, I was helped by a member of the restaurant who realised my predicament and offered her assistance - I gladly accepted. I know I could have asked for help, but the staff seemed busy most of the time and if one can manage, one generally does! Perhaps your staff could be encouraged to look for people who might be experiencing difficulty during the self ser
Vist to family too many children !!
The price of a breakfast £13.99 was frankly ridiculous
Most of the staff were very pleasant and helpful. The breakfast was very good, something for everyone. The hotel was in desperate need of a refurbishment especially in the bedrooms & leisure areas. We specifically booked this hotel because of the pool & the jaccuzzi only to find that the jaccuzzi was out of action & then the pool was also out of action from 07:30-09:00 the following morning
things to be explain before hand the price was changed ones we got to the hotle
Ease of access to the main roads Extremely poor standard of food at dinner. Probably the worst curry I have ever been presented with to eat. The general standard of restarant service was poor. Staff seemed not to be welcoming or attentive both at dinner and breakfast.
Easy access from A1 and into central Newcastle. The decor and fittings are a little "tired" and would benefit from refurbishment. Our rooms were at the end of a very long corridor.
the staff were very pleasant and helpful. great to use the spa and swimming pool. nothing
easy reach to the shopping centre, public transport close by if needed
Location Hen nights!!!!!!!!!!!!
standards of room, cleansliness etc breakfast, we visited last year and it was a cold breakfast with toast, this year it changed and the egg was discusting, much greater choice last year
Friendly staff, clean rooms and modern. Great breakfast and fab location.
Staff were helpfull and friendly. Not enough staff during late evening
east access to main road, hotel bar slightly isolated from other restuarants and nearby pub was shut
Clean and friendly. could do with a better hot breakfast
Had an excellent wekend, enjoyed friendly, helpful staff.
friendly staff near to shopping centre and cleanliness and comfort ofroom and although did hear soem noise during the night outside there was no noise in the hotel itself normally you can hear other quests moving about some bacon at breakfast but onlky personally preference as breakfast was good
We stayed during a bad snow spell therefore travel was limited but the staff were so helpful in booking us taxis to the metro centre and then to the train station the following day to ensure we caught our train home. We booked a non smoking room but were given a smoking one. You could smell stale smoke in room on arrival but we opened window and it was okay after a few hours.
The location in the city centre oppersite the train station i used 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.
the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds can i stop longer
Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.
Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite. The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.
good location, good breakfast
The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably. Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.
Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious. Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.
central to town centre
Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane. No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got
The location of the hotel