Pròximo do centro da cidade e de meios de transporte.Localizaçao ideal para quem queira conhecer a cidade e/ou quem viaja em trabalho. Pouca simpatia por parte dos funcionarios do hotel. Pequeno almoço reduzido para o preço efectuado.
A localização próxima a estação de trens e ao centro da cidade. O atendimento desinteressado da recepção, péssimo atendimento. O barulho diuturno dos trens chegando e saindo da estação, principalmente com relação aos quartos da parte dos fundose do hotel.
Quartos limpos ,espaçosos,bem localizado (é bem do lado da estaçao de trem),silencioso ,enfim é um bom hotel .
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Friendly staff and easy parking
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
Excellent facilities and service. Fantastic breakfast! None
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
Staff were excellent Hotel rooms were too hot
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
The location. Room looked shabby and very dated with thread bear seats, an uncomfortable bed,grubby bathroom with a tap that leaked water all over the sink area.We were woken repeatedly through the night by people shouting and banging on doors.This is not what you expect from such an expensive hotel,extremely poor value for money!
The location of the hotel was excellent and the room was adequate and the reception staff were helpful. This was our third stay at the hotel and it appears to be letting its standards slip, there were not enough bar and waiting staff and the tables were all full of uncollected plates etc,we had to wait an age to get served if the barmaid was off her mobile long enough, the breakfast was similar not enough staff, expensive, and generally cold and pour quality/
Posistion was fantastic, our rooms had floor to ceiling windows, top floor with a fab view of the river
The design of the room the full length window overlooking the river. The ease of getting to The Sage and the shopping centre. Staff were extremely attentive. We would definitely stay again. Nothing there isn't anything I can find fault with
Close proximity to the city centre and the river views from the room Wireless internet is only in Hotel Lobby and costs £20 per day(this is not rocket science and Hotel are out of order here). Bed was a bit hard and AC was a bit hot (control problem) and overall decor/fittings etc are dated and worn and reflect the time the hotel has been trading in this location. Car parking is an excellent bonus and lots of private space available for guests. Concierge is great and knows his stuff. (In general Hotel needs refurbishing but overall a clean and tidy place to stay).
General ambienece and location
very comfortable bed communal areas very smart and pleasant bathroom past its best and shower facilities poor- not what I would expect from hotel of this level view from room very poor
Location for city centre the whole building was cold, the air con was noisey, the bathroom was shabby and cold. the breakfast was poor and the unhrlpful
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
proximity to airport Getting to the hotel, a friend came to pick us up and seeing the gate and 4pound parking fee she panicked and parked on the road outside and got a 60 pound fine from police who arrived in a minute! a note at the entrance could explain ticket validation!!!
good location, clean no free wifi in rooms, restaurant food was not that great
Within walking distance to the airport terminal. Room was large and clean. staff were very helpful to change our room as the first one did not have operating air conditioning at the time, although they tried to fix it. Restaurant was reasonably priced
Friendly staff the decor, could do with a revamp
The Imperial was easy to get with clear instructions on the booking confirmation. The staff were friendly. I stayed in a single room which was niceley decorated and the bed was huge!. The Imperial provided everything I needed for my overnight stay!
We have stayed at this hotel several times and on each occasion the staff have been very helpful. The hotel will oreder a taxi for you and the service is excellent. The cabbies are friendly and will advise where to go and what to see. The hotel is a tad dated, and will obviously benefit from the re-furb that's taking place.
Locallity to city centre , right size room and amenaties were on hand.Evening meal was good value
Hardly anything, the hotel was 'tired' and in need of major refurbishment on the website I was led to believe this was a 4* establishment, from my experience it was only 2* See above
the hotel was not good value for money and the breakfast was very poor
Easy to find, nice sized room Very warm - no air-con
Friendly, helpful staff and a good breakfast!
It was handy to newcastle where we were visiting for the evening
It's very luxury! The suites are modern, minimal designed, having all the facilities for a quality way of living!!!!!
Absolutly perfect for the weekend, and in fact I'd like to move in! Great Accom!
1.convenience of having a well equipped kitchen. 2. everything very well designed for function and looks. 3. excellence of all staff. the shower floor is slippery.
Great concept. Convenient and well run. Keep up the good work and open more. None
Very good size suite, still looks quite new, and furnished very comfortably. Quality mattress, and good location for the Quayside/Baltic Mill. Helpful staff, and one of the better buffet breakfasts we've had. Slightly out of the city centre for shops & restaurants (apart from those on the Quayside), and not the most enjoyable walk back at night.
Staff were great
the refreshing and novel idea of the suite where its like your own personal flat
Accommodating and friendly staff, a clean comfortable room with no interior or exterior noise. Complimentary welcome pack with tea or coffee available at any time was a nice touch. Breakfast time can be quite busy and maybe more staff and a quicker turn around of hot food could help this.
I thought that breakfast was very well executed I asked for a alarm call which never came!
The price of a breakfast £13.99 was frankly ridiculous
the staff were very pleasant and helpful. great to use the spa and swimming pool. nothing
Vist to family too many children !!
The food was beautiful and the rooms were spacious and very clean The staff trying to charge me for using the pool when it was free and the restaurant tryhing to charge us for our evening meal when we had an all inclusive deal.
The staff were very friendly and helpful. The rooms although slightly dated were very clean the food and beverages very expensive for what you get.
Most of the staff were very pleasant and helpful. The breakfast was very good, something for everyone. The hotel was in desperate need of a refurbishment especially in the bedrooms & leisure areas. We specifically booked this hotel because of the pool & the jaccuzzi only to find that the jaccuzzi was out of action & then the pool was also out of action from 07:30-09:00 the following morning
The hotel was perfectly located for my stay and the the staff were friendly and helpful. I am disabled, but not in a wheelchair, my lower legs are paralysed which means I have extremely poor balance and therefore need a stick to maintain my balance when standing to serve myself at the buffet breakfast. I am therefore, not a big fan of self - service restaurants as I have to balance my plate on something while I serve up the food with my only free hand. On my third and final day, I was helped by a member of the restaurant who realised my predicament and offered her assistance - I gladly accepted. I know I could have asked for help, but the staff seemed busy most of the time and if one can manage, one generally does! Perhaps your staff could be encouraged to look for people who might be experiencing difficulty during the self ser
Ease of access to the main roads Extremely poor standard of food at dinner. Probably the worst curry I have ever been presented with to eat. The general standard of restarant service was poor. Staff seemed not to be welcoming or attentive both at dinner and breakfast.
Easy access from A1 and into central Newcastle. The decor and fittings are a little "tired" and would benefit from refurbishment. Our rooms were at the end of a very long corridor.
things to be explain before hand the price was changed ones we got to the hotle
Comfortable, quiet rooms Food prices
i enjoy everything about the hotel i only stayed 1 night
The Hotel was very good.
Beds are nice. Not worth for this price, the rooms are a bit old, not like the appearance outside.
quality of the room No where to park my car,totally full car park
The bar. The Novotel hotel in Newcastle was ok, fairly basic. Needs a Refurb as certain areas in the hotel were worn. Light feel off the wall, thank fully I wasn't in that room at the time. Asked for room service after hours and was told that I had to go and collect it myself!!!!! Very odd. Considering thats why they call it room service, and you pay extra for that facility. Naturally complained and they said "On this occasion we will make an exception!!!!" Think this needs dealing with.
room service expensive breakfast, would have liked some information regarding the works that were happening in the main reception
The evening meal I had was reasonable,would not say all that enjoyable! I found the waiting staff very off hand. I did not like the hotel at all,would not use it again,or recommend it
Staff are always friendly and helpful. They also helped to dig our cars out from the snow.
Location Hen nights!!!!!!!!!!!!
easy reach to the shopping centre, public transport close by if needed
We stayed during a bad snow spell therefore travel was limited but the staff were so helpful in booking us taxis to the metro centre and then to the train station the following day to ensure we caught our train home. We booked a non smoking room but were given a smoking one. You could smell stale smoke in room on arrival but we opened window and it was okay after a few hours.
east access to main road, hotel bar slightly isolated from other restuarants and nearby pub was shut
friendly staff near to shopping centre and cleanliness and comfort ofroom and although did hear soem noise during the night outside there was no noise in the hotel itself normally you can hear other quests moving about some bacon at breakfast but onlky personally preference as breakfast was good
standards of room, cleansliness etc breakfast, we visited last year and it was a cold breakfast with toast, this year it changed and the egg was discusting, much greater choice last year
Friendly staff, clean rooms and modern. Great breakfast and fab location.
Clean and friendly. could do with a better hot breakfast
Had an excellent wekend, enjoyed friendly, helpful staff.
Staff were helpfull and friendly. Not enough staff during late evening