Alojamento e pequeno-almoço em Newcastle upon Tyne

The hotel was quite comfortable, and close to Prudhoe where my husband had to go to on business, and only a few miles from Newcastle Metrocentre for me to go shopping. There had recently been a leak above our bathroom, and it smelt damp. The hotel can't be blamed for that, but it needs to be attended to promptly. I would stay at the hotel again, but I would enquire about that beforehand.

The staff were very friendly,made you feel welcome.The hotel room itself was a good size,bathroom was spacious with a huge corner bath. The windows were difficult to open.

easy reach of many places Nothing

Staff friendly and helpful. Very comfortable bed. No toilet roll holder. No bath mat and water tended to go onto floor when showering. It ended up in a pool by the bathroom door.

the personnel was really friendly and cooperative. The hotel offered wireless internet, but that did not work. Also, it offered tv, but most channels did not work properly.

The downstairs of the hotel has a warm evening atmosphere and a fun design. The staff are friendly and it is near the river and beautiful bridges. Make sure you ask for one of the new rooms as we were faced with a very small, cold, shabby room and a fold out sofa bed for the same price as the larger, updated rooms with four poster beds! Be sure to check your booking with them twice before arrival as we checked only once and were not put on the booking list.

Reasonable sized room and very friendly staff Restaurant closed earlier than advertised (at 9 instead of 10) so we missed dinner there

meal when I went there.that is no heat conditionor during I stay. I feel disappointed with that.

Nothing We reserved a family room (double and a single). First room they tried to give us was 2 twins in a room without a door knob. Stains on the bed covers and an overall stink. After complaining to the owner they gave us a double with a twin all scrunched into a small room on the 4th floor (no lift).Mind you they said that all the rooms were booked and everyone checked in which was obviously a bald faced lie.

The rooms were replenished daily and clened for when i returned and the food for breakfast was spot on. Steve on the bar was very approachable with a smile on his face at all times and when time allowed was willing to have a chat. The two ladies who did Breakfast were also excellent and very friendly and could not do enough for me. So thanks to them. At night time during the week i came down every night to eat but with me not being a great fan of tapas i ate the from the specials board. Unfortunately the special was the same all week and i would of liked a touch of variety. Due to this i went somewhere else for dinner when because of the nature of my visit (business) i would of preferred to stay there as i had lots of studying to do in my room. It would not put me off however as the positives far outweighed the negatives. Keep up the good work i think your on to a winner yours sincerely Graham Macdonald.