Breakfast, friendly staff, free shuttle ride, comfortable bed Artwork, further away from nightlife
Bathroom had peeling wall coverings. Fridge was in compartment of entertainment console, no ventilation. Poor concept or maintenance.
Pros; bed was very comfortable, staff was very helpful Cons; bit of a smell in the lobby and in hallways. Industrial district it was located in.
Rooms/hall ways are in need of work.
The staff working there are very accommodating and friendly. I got to the hotel early the first day and was directed to the free breakfast and allowed to store my bags for free. Breakfast was great! Mini pancake machine along with waffles and eggs. The room was large and comfortable. The location was convenient but not as convenient as some of the other hotels downtown. (I like walking around so it was a bit out of the way returning home in the evening by foot.)
Staff was very customer oriented. Quite clean. Good breakfast. Location was not as good as expected but did have a shuttle running every 1/2 hr. To the downtown area. Shuttle stops at 9:00 pm. Early stopping of the shuttle. Should at least be til 10:00. Otherwise, enjoyed our brief stay.
Your employees were very helpful and friendly.
Breakfast was good if you get there early enough. Staff was nice. Decor was modern and stylish. Breakfast area was really hot. Ice bucket was dirty. Noisy at night. Other guests and sounded like dumpsters outside were being emptied by garbage truck. Industrial area.
Staff was fantastic and everything was very clean price?
The air conditioner was too loud
Breakfast was ok lobby area ok Everything else was bad pool room tv everything else
Bed was comfortable, it was quiet. The check in guy at the front I thought was rude. There were random stains on the curtains, walls, and ironing board. I thought the price was too high for the quality. If it were 200 for 2 nights instead of 300 I thought that would've been more fitting. Might as well stay in a la quinta
Location ... walking distance to downtown sites
awesome free continental breakfast, the most comfortable beds, pillows, linen and towels we have ever experienced. Clean and up to date facility...highly recommended! too much furniture in the room, three chairs that got in the way. that is the only negative for this place.
Excellent for the price and location.
Eu realmente gostei da equipe e de como eram simpáticos. Também gostei muito do café da manhã. A única coisa de que não gostei foi a tábua de passar roupa no quarto. Tinha o pé torto e vazava água.
Excelente localização a um preço decente Não espere nada ótimo, era apenas normal. Muito perto de tudo, nós caminhamos para quase todos os lugares.
Excellent location and extremely helpful front desk. Highly recommended and would definitely stay here again.
Staff started slamming doors all around our room at 5am..... This is the second time this has happened at this hotel. We will not be staying there again.
Great hotel! Perfect location for Vanderbilt and downtown Nashville
$5 Uber ride from Broadway district and shuttle to there. No shuttle service back to the hotel after 11 pm.
The location was close to downtown. The room smelled like old wet carpet, the smoke detector went off for 30-40 min in the middle of the night. This was not a good nights rest!
The staff were helpful and friendly overall, absolutely acceptable, but not stellar. The shuttle was very convenient for me to use instead of renting a car for a less than two mile trip to my business destination for the five days I was there. The shuttle drivers were especially friendly and seemed to really care about getting their passengers to their destinations safely and efficiently. The hotel needs renovation, and it lacks several of the basic amenities I've enjoyed at many other Hampton Inns (fridge, microwave, more spacious desk/work area) The carpet was older and worn, giving the impression it was dirty even if it wasn't.
The room was very clean and nice. Employees were very nice as well. The two women who were the workers at breakfast every day were superior. Friendly, helpful and very cheery. Totally loved them. Your two shuttle drivers Craig and John were superior as well. Had a wonderful stay.
Great location, clean rooms, good service and great in town shuttle N/A
As camas e a comida foram excelentes. Equipe cordial e belas paisagens por todo o resort. O quarto tinha um cheiro de vômito. O nosso filho de 9 anos notou o cheiro assim que entramos no quarto. Acabamos nos acostumando ao cheiro depois de usarmos purificador de ar no quarto.
O Gaylord Opryland Resort é mais um hotel de destino. Há muito para fazer e ver e a equipe é incrível! As camas e travesseiros eram muito desconfortáveis e faltando apoio. Eles definitivamente precisam de um upgrade.
I was disappointed in their workout room as almost all the equipment was broken.
The staff was friendly and the room was clean. They are still doing remodeling so it feels like you are in a construction zone. I imagine it will be nice but they should have a discount for thhis period.
3 out of 4 showers I took didn't have hot water! Hurt overall positive experience
Friendly, helpful staff. Very good breakfast and happy hour. Comfortable clean room. Airport shuttle any time. Free internet.
The front desk staff was wonderful! I couldn't get hot water in the shower.
location to the airport and the staff which were efficient and helpful our stay exceeded all expectations
Very nice room, comfy, clean the people that work there always go the extra mile to accommodate you... I have stayed in several hotels in the area but this one works excellent and their internet works as opposed to many of the hotels in this area that subcontract the internet to some outside provider and as soon as you have a few people on line in grinds to a halt!!! If you need to work this is your place... Everything was great...
Due to an early flight, I had to pay an unexpected $11 to travel a short distance to the airport. Unaware and unexpected!
Stayed at hotel for layover to catch early flight out of Nashville. Rooms in serious need of updating. Bed very uncomfortable. Staff was nice. Iconic layout ok if that is what one is looking for. Doors between rooms not insulated and could hear noise from adjacent room. Poor value but stayed only because Nashville booked up for CMT festival.
Staff was friendly! Cool artwork. Used to be a radisson. Hallways are kinda dim but that's about it.
Location Dirty everywhere, smell bad I founded cockroach in my room when I told them ,they did not even apologize once. I took a picture too.
They have found their niche for having unique offerings like a spiritual and pillow menu. The staff was also very friendly and responsive. I enjoyed all aspects of my stay. No complaints.
The rooms, décor, the art... Basically the environment as a whole had a European vibe which I liked about it. I love that it wasn't a huge chain like Marriott or Hilton. Those places have no character. This one does. Also, it seems to be the place that traveling musicians like to stay (no matter the genre). I'd recommend it to my friends with no hesitation. The restaurant has a very limited menu, is slightly rude when you call to ask them about it and is more expensive than it should be. Not a big deal since Nashville is loaded with awesome restaurants. Their loss.
Cleanliness, soft comfy beds, good food, police courteous staff No frige, not microwave, no hot tub, cable harder to operate
- The front desk staff were always pleasant. Asked if everything was to my liking, smiled constantly, and were very knowledgeable. - The décor of the hotel is GORGEOUS. The lobby alone makes you feel like a rock star, but the rooms make you feel cozy. - I recommend using room service or going down into the in-house restaurant/bar. You won't be disappointed with any choice. I ordered brunch to be brought to my room and it was delicious. - They're pet-friendly! For only a small fee, I was able to bring my cat into the room with me. The staff didn't mind that I brought her litter box into the room either. The lovely lady that brought me the in-room brunch even got down and gave my cat some attention while I paid the tip. My minor complaints/suggestions: - I wish they'd provide a microwave and/or mini fridge in the room. That way, if you don't finish your food or drinks, you can store/reheat them. - I recommend to ask if the room they're booking you for is by the elevators. My room (which I booked online) was directly across from them and I could hear them. This didn't disturb me too much, but it might to a light sleeper. Extra tip: They are doing some light construction in the bldg. They let you know the hours that it'll be happening. This didn't bother me at all though. I was more than understanding. - I wish their parking lot accommodated for traveling movers. It was difficult to find proper parking for a Uhaul towing a vehicle. The lot was nicely lit (thank you!) but they may want to consider making a specific area for larger loads. There's plenty of parking for smaller/single vehicles.
We had a concern for bed bugs in our room and asked for management to come check out the situation. No one ever came up. They did suggest we change rooms, but never heard another word. When I asked if the situation was resolved, there was no note on our stay and they said the room was rented out the following night. Very poor service with regards to this potential health issue.
Stayed two nights, housekeeping didn't clean room.
I literally don't have one negative thing to say. Super friendly front desk. Super cool decor. Super comfy bedding. Super nice toiletries. Super clean EVERYTHING....bathroom floor, tub, sink, linens, carpet, windows, remote control, ironing board cover....EVERYTHING was ridiculously clean (the cleaning staff must be crazy good). I actually miss it...that's weird, right?! Will ABSOLUTELY stay again anytime I'm in Nashville. Love love.
Good location, easy access to highway. Clean room, good staff, quick check in, and bar in the lobby. All good features! What?
The staff was very good and accommodating. We had 3 rooms and they were able to get 2 rooms next to each other and the other down the hall on the same floor. Everything was clean and safe. It is older. They have obviously made some remodeling efforts in the years. There was construction on the same floor as ours (but it did not impact our stay). The water pressure and water temperature was very inconsistent.
That they had a shuttle that you could use. One of the employees behind the front desk.
the continental breakfast was awesome. the rooms were roomy and comfortable. coke machines didn't take dollars.
The whole stay was great from the valet parking to checking out. It was the best hotel experience we have had in a long time. The only thing we did not like is they did not have a swimming pool and my son was upset about that.
Convenient to downtown area. Noisy area. Especially at night. Loud music.
The staff was excellent. Very nice and welcoming. The hotel was above par. Everything was wonderful. I would definitely recommend this to anyone.
We thought the beds were very comfortable and the staff was very accommodating. We had to switch rooms midway through our stay due to some plumbing issues, but the hotel made it easy and comped our night. Overall they were very helpful for our very large group! I found mold in the sink which is pretty disgusting. Also, we had an early flight to catch and the formal breakfast wasn't ready, but they were surprised when I simply asked for a muffin togo. Lastly, our room totaled $250 night and for that price I expect coffee to be kept out in the lobby past 10:30am! It's Nashville people, we guests are sleeping in! So, if you're not up and ready there won't be any coffee. Not to mention, they started closing up the omelette and hot food bar by 10:10am.
Organização e ambiente agradável. Motoristas do shutlle muito educados e simpaticos. Demora no shutlle em relação ao horário combinado. Falta de retorno por email em relação a alteração na configuração do quarto e informação sobre os tickets para almoço. Recebemos somente seis tickets para 2 pessoas, os outros dias tivemos que pagar.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Staff friendly and helpful. Area great for walking to check out down town Nashville like a 10 or 15 minute walk. Loved the music close by! Pool little chilly but clean and maintained and not too cold to swim in.
Location for the price Room was on highway side, very loud. Also smelled like mildew or mold parts of carpet was wet, ceiling above bed must of had previous water damage all night we were worried about it falling on us.
It was mostly more or less what I expected, which was good. This particular location is highly problematical whenever the stadium on the other side of the street is in use because of the way traffic is controlled. Need more space to explain.
This guest did not leave comments about this hotel.
It was newly renovated. Breakfast was good.close to the pedestrian bridge over to Broadway.room was excellent. Loved the gift bag in the room upon arrival! No
The polite and accommodating staff as well as the breakfast and shuttle service
Close promimity to the Nissan Stadium, just a short cab ride or 1/2 mile walk to Lower Broadway area. Offers a nice free breakfast. Promised shuttle but when asked said its not available or not running, called a cab or said we could walk the 1/2 mile over the river to Lower Broadway. for nearly $--- a night was at best a 2 star hotel. Clean ,usable but staff not helpful or friendly
Location was wonderful! Easy walk to down town and right across from stadium! It was really loud. Large gaps between door and floor allowed for all hallway noise to travel into your room..
the only thing good about this hotel is that it is close to the interstate This is an old building, the window in rooms facing the interstate are very small and do dont give you a view on the first floor. The Pool area is a steam bath and unsuitable for lounging. I found the staff to be rude and less than helpful.
I absolutely loved the location. If you don't mind walking, its like a 15 minute walk to downtown. But since it was raining, we took a Lyft which only cost .55 after getting a promo code from the guy on the front desk! I could have done without the view of the interstate from the bedroom window.
Location to Broadway, in-house Starbucks and bar. The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
Proximity to downtown and attractions Hotel is a bit worn out
I appreciated the staff. I checked in the weekend of the Women's Final Four. It was extremely busy. But the front desk was exceptionally helpful and professional. They worked hard to accommodate a change in my room selection, when it did not appear to be a possibility as they were fully booked. Within 30 minutes of check-in they had taken care of my request. I really appreciated their "going the extra mile" to make our stay special. I also really liked the location. We parked the car and walked over downtown. The capitol is a few blocks away and the Davidson County Courthouse. These areas offer lots of green space. We would definitely stay here again.
Very nice accomodations... walking distance to all the activities on broadway street... restaurants, pubs, tourist shops and nightlife! We checked in hours before the blizzard hit and the highways shut down... Hotel staff was very limited, but did their very best to accomodate our every need. The lounge is adequate... a limited but very good menu. And live music at night. Clean room and friendly staff... whats not to like???
Location Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
Nice room, clean, cookies, and nice staff. Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus! We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
location, location, location great staff starbucks in the hotel parking is a bit high
All in Complimentry Benefits. We booked for two nights and enjoyed our nights and had planned to be in the area for 7 days. We inquired to stay an additional 5 nights and the rates available were up about 25% higher. We ended up booking somwhere else for 5 nights right next door. Still highly recommend staying at hotel if you are haapy with price.
Staff was great, very friendly, Jon was the best. Food was good and the drinks are always nice. Beds were very uncomfortable for me, way to soft and sunk in. Bathroom door doesn't lock refrigerator was tiny compared to other hotels of this kind I have stayed in. At over $200 a night I expected better.
Pretty close to all the things we were interested in. Clean. Breakfast was pretty decent. The room was larger than we needed, though it was arranged oddly. They need a separate service elevator, even if they reserve one of the three in place now for service only. There were a number of times where staff had the elevators filled. Also, they could probably turn the AC down in the hallways -- it was actually cold in the common areas.
very impressed with the breakfast..the staff was well informed about what to do...what to see..loved the valet parking!!! there was no waste basket in the kitchen
We got a room. Although we did not need it, the bathroom was very accessible. Antiseptic. Needs a refresh. Poor layout: the room and the valet parking.
Location Rundown. You can tell there's been no money invested in the hotel.
The breakfast was excellent. We were only there overrnight, so not much time in the room.
Bed and pillows
We found the staff super friendly and very accommodating to our needs. The beds were very comfortable and it was nice to have the kitchen facility although we didn't use it.
A localização foi perfeita. Há muitas opções de comida e vida noturna a curta distância. O quarto estava limpo e o serviço ao cliente foi excelente. O Bridge Bar era excelente para se encontrar antes de sair. O buffet de café da manhã era caro mas a maioria é. A comida era boa. A área de fitness tinha equipamentos adequados. Ficaria aqui novamente.
A equipe foi excelente e informativa! As camas e travesseiros eram um pouco desconfortáveis.
Eu tinha uma cirurgia em um hospital próximo programada para as 5 AM. Este hotel estava convenientemente localizado. Quando chegamos, descobrimos que o hotel estava sendo reformado. O estacionamento estava obstruído, o check-in estava localizado no segundo andar, e havia barulho de construção do lado de fora da nossa janela. Eu também pisei em uma agulha de costura durante a noite, que estava no carpete.