A localização do hotel era excelente. O hotel fica bem em frente à Vanderbilt University, o que foi ótimo para caminhadas de manhã pelo campus. O hotel também está a uma curta distância de alguns ótimos restaurantes em Nashville. É também um fácil acesso de carro ao centro. A equipe foi muito acolhedora e o serviço de manobrista foi rápido e profissional. O nosso quarto era limpo e em boa forma. Os corredores eram muito calmos à noite. Definitivamente ficaríamos neste hotel novamente.
Excelente equipe Sem geladeira para uso pessoal
Serviço de Transporte (Tesla) Check-in antecipado (se disponível) Serviço excelente! Os quartos são um pouco menores
A equipe foi muito profissional, atencioso e simpático. Excelente serviço de quarto. O hotel foi um pouco mais do centro do que pensávamos. Eles não fornecem um serviço de transporte gratuito, embora.
Localização Nós tinha uma só toalha no nosso banheiro. Ninguém estava disponível para nos atender. Pagamos por uma vista do Partenon e recebemos uma vista para o estacionamento. O ar condicionado não ficava abaixo de 25 graus. Quarto muito pequeno. Extremamente decepcionado pelo que pagamos e aquilo que foi prometido.
Quartos agradáveis e a equipe do hotel é muito profissional O estacionamento é caro. Dado o custo do estacionamento na área, é pesado.
Lugar muito bom, máquinas de lavar disponíveis, o que eu precisava. Garçom realmente agradável no restaurante. Gostaria de ficar lá novamente.
Eu tinha uma cirurgia em um hospital próximo programada para as 5 AM. Este hotel estava convenientemente localizado. Quando chegamos, descobrimos que o hotel estava sendo reformado. O estacionamento estava obstruído, o check-in estava localizado no segundo andar, e havia barulho de construção do lado de fora da nossa janela. Eu também pisei em uma agulha de costura durante a noite, que estava no carpete.
A equipe foi muito agradável e útil! Os quartos, lobby, elevador e corredores estavam muito limpos. Eu amei o cheiro. O quarto só tinha um chuveiro. Eu estava viajando com um bebê. Então, isso tornou a hora do banho muito estranha. O quarto ficou muito quente à noite. Eu acordei suando. Então, eu abaixei o termostato. Mas o quarto não refrescou até a manhã seguinte.
Excelente localização a um preço decente Não espere nada ótimo, era apenas normal. Muito perto de tudo, nós caminhamos para quase todos os lugares.
Eu realmente gostei da equipe e de como eram simpáticos. Também gostei muito do café da manhã. A única coisa de que não gostei foi a tábua de passar roupa no quarto. Tinha o pé torto e vazava água.
Staff started slamming doors all around our room at 5am..... This is the second time this has happened at this hotel. We will not be staying there again.
The room was very clean and nice. Employees were very nice as well. The two women who were the workers at breakfast every day were superior. Friendly, helpful and very cheery. Totally loved them. Your two shuttle drivers Craig and John were superior as well. Had a wonderful stay.
$5 Uber ride from Broadway district and shuttle to there. No shuttle service back to the hotel after 11 pm.
Great hotel! Perfect location for Vanderbilt and downtown Nashville
Very nice room, complimentary shuttle service was convenient! The only reason I gave 4 stars on comfort is because the ac unit in the room did not allow for adjustments. We were hot when we woke up.
Excellent location and extremely helpful front desk. Highly recommended and would definitely stay here again.
The location was close to downtown. The room smelled like old wet carpet, the smoke detector went off for 30-40 min in the middle of the night. This was not a good nights rest!
The staff were helpful and friendly overall, absolutely acceptable, but not stellar. The shuttle was very convenient for me to use instead of renting a car for a less than two mile trip to my business destination for the five days I was there. The shuttle drivers were especially friendly and seemed to really care about getting their passengers to their destinations safely and efficiently. The hotel needs renovation, and it lacks several of the basic amenities I've enjoyed at many other Hampton Inns (fridge, microwave, more spacious desk/work area) The carpet was older and worn, giving the impression it was dirty even if it wasn't.
Great location, clean rooms, good service and great in town shuttle N/A
That they had a shuttle that you could use. One of the employees behind the front desk.
The staff was excellent. Very nice and welcoming. The hotel was above par. Everything was wonderful. I would definitely recommend this to anyone.
Convenient to downtown area. Noisy area. Especially at night. Loud music.
The whole stay was great from the valet parking to checking out. It was the best hotel experience we have had in a long time. The only thing we did not like is they did not have a swimming pool and my son was upset about that.
We thought the beds were very comfortable and the staff was very accommodating. We had to switch rooms midway through our stay due to some plumbing issues, but the hotel made it easy and comped our night. Overall they were very helpful for our very large group! I found mold in the sink which is pretty disgusting. Also, we had an early flight to catch and the formal breakfast wasn't ready, but they were surprised when I simply asked for a muffin togo. Lastly, our room totaled $250 night and for that price I expect coffee to be kept out in the lobby past 10:30am! It's Nashville people, we guests are sleeping in! So, if you're not up and ready there won't be any coffee. Not to mention, they started closing up the omelette and hot food bar by 10:10am.
the continental breakfast was awesome. the rooms were roomy and comfortable. coke machines didn't take dollars.
Richard was a very friendly employee. He made our visit feel like we were visiting family. The other staff is very friendly and willing to share their knowledge about places to see/go. It was very close to Midtown - a place to get away from touristy attractions, but close enough to the main strip. They even had complementary popcorn. :)
Good location freiendly helpful staff Paying for parking
The hotel has a great location. Our refrigerator was broken so we asked to have it fixed.. twice. Twice they said they fixed it but our food was spoiled. On the last day, they finally fixed it. They only partially cleaned the rooms each day, hardly anything was done. Sheets weren't changed, coffee wasn't replenished, nothing was wiped down etc.. Extremely disappointed and won't be staying there again or recommending it.
The room was huge. Like 60 paces.. and their was even a large outdoor balcony and a nice view of the city.. The room also barely had enough lights in it to adequately light the room, the furniture didnt look complete, beds and pillows weren't amazing.. it looked like they spent their small room budget on some decent things and ran out of money to finish it.. I expected much more for the price i paid..
everything, perfect stylish place, great ammenities. Staff was amazing and helpful. would recommend for any occasion! nothing
The staff was fantastic! We had a wonderful room that was one of the coolest rooms we have ever stayed in! The location was great and it was very easy to get downtown. The lobby had live music and featured a variety of very good artist! The whole hotel went above and beyond our expectations, and had a very cool vibe. The only negative is that we had a light out in the shower but the staff was extremely quick at getting it fixed!
The staff really made this a pleasant stay. They were always helpful and smiling. A regular restaurant in the hotel would have been nice. However, the food obtainable through the bar was of good quality, just very limited choices.
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Excellent location. Friendly staff and a large, clean room. Beware that parking is an additional $25. Didn't expect the parking fee since we were not downtown. After parking and a cab ride downtown we should have paid extra to stay downtown.
The 2 bedroom suite was very nice and roomy. We were disappointed to hear we had to pay for parking nightly.
The hotel was in an ideal location, the room was clean, and staff was friendly. Leaving microwave popcorn in the kitchenette was a nice touch. No vending on our floor without going over to the Springhill side.
Room was well-equipped and spacious. Super clean. Can't think of anything.
Rooms were well kept and very clean, beds were confortable. No thin walls and relatively quiet for downtown. Never annoyed or felt harassed by cleaning crew. Lobby staff pathetic. Checked in with impolite receptionist. She later wouldnt reserve shuttle seats until our party was standing at desk (called from room ten min. ahead) and was sitting on floor behind the counter playing on her phone when we came down
Wonderful staff and the cleanliness superb!!
Staff was great, and they were quite busy that evening as well. Several other guests beat us to the shuttle service and we missed out.
The staff was great with the problem of a party in one of the rooms. They kicked the idiot parties out and gave us an upgraded room. The shuttle driver was very helpful and friendly. I would recommend this hotel. No.
This guest did not leave comments about this hotel.
Similar to a basic chain like Holiday Inn. Staff is very nice, location is about a mile from Broadway and is a $5 Uber ride. Restaurants around the hotel are within walking distance. Breakfast is limited to muffins, fruit, and drinks, no hot food like eggs. Overall a safe, clean, hotel in a good location.
Location and lower cost than the rest of the downtown Nashville hotels Room service menu stated it would go until 1am, we ordered and they called back and stated that they couldn't deliver to hotel because it only went until 11pm. No shuttle, called for a cab and cab never showed up. Rooms need updating.
Not much. That my 2 and 1/2 year old found a Qtip within 2 minutes of entering our room. We were there 4 nights and although someone made our beds, nobody every cleaned. They checked on us once to see if we needed more towels and overall the staff was not very helpful or attentive. It was not worth the money we spent to stay there.
We stayed for 4 nights recently. The hotel was only 15 blocks from downtown which is an easy walk if you don't mind it. Saves you the $10 to go to and from downtown via taxi. Midtown is also close which has some fun restaurants. We had 4 girls in a 2-queen bed room. Plenty of space and it was clean. Room had a little wet bar with a nice size fridge and microwave. The breakfast had fresh hot waffles, omelettes, biscuits and gravy! Not enough plugs or lighting in the room, but no big deal, we made it work! Also, no bathroom fan, so when you showered or dried your hair it got hot, and no iron in the room. We didn't need it but just noticed there was not one.
In reviewing this hotel, my wife and I expected it to be neat, clean, and simple--a good place for a quick overnight trip and comparable to other hotels of the same ranking. This was not the case! The hotel appeared as if it had not been maintained and kept up for some time. Upon exiting the elevator, we were hit with this horrible, unidentifiable smell!! Needless to say we went right downstairs to see about a refund. Both the hotel management and company we booked through were willing to give us a refund. That act of graciousness was the one good thing we can say about the hotel.