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A localização do hotel era excelente. O hotel fica bem em frente à Vanderbilt University, o que foi ótimo para caminhadas de manhã pelo campus. O hotel também está a uma curta distância de alguns ótimos restaurantes em Nashville. É também um fácil acesso de carro ao centro. A equipe foi muito acolhedora e o serviço de manobrista foi rápido e profissional. O nosso quarto era limpo e em boa forma. Os corredores eram muito calmos à noite. Definitivamente ficaríamos neste hotel novamente.
Serviço de Transporte (Tesla) Check-in antecipado (se disponível) Serviço excelente! Os quartos são um pouco menores
A equipe foi muito profissional, atencioso e simpático. Excelente serviço de quarto. O hotel foi um pouco mais do centro do que pensávamos. Eles não fornecem um serviço de transporte gratuito, embora.
Excelente localização a um preço decente Não espere nada ótimo, era apenas normal. Muito perto de tudo, nós caminhamos para quase todos os lugares.
Eu realmente gostei da equipe e de como eram simpáticos. Também gostei muito do café da manhã. A única coisa de que não gostei foi a tábua de passar roupa no quarto. Tinha o pé torto e vazava água.
Eu tinha uma cirurgia em um hospital próximo programada para as 5 AM. Este hotel estava convenientemente localizado. Quando chegamos, descobrimos que o hotel estava sendo reformado. O estacionamento estava obstruído, o check-in estava localizado no segundo andar, e havia barulho de construção do lado de fora da nossa janela. Eu também pisei em uma agulha de costura durante a noite, que estava no carpete.
Excellent location and extremely helpful front desk. Highly recommended and would definitely stay here again.
Staff started slamming doors all around our room at 5am..... This is the second time this has happened at this hotel. We will not be staying there again.
The staff were helpful and friendly overall, absolutely acceptable, but not stellar. The shuttle was very convenient for me to use instead of renting a car for a less than two mile trip to my business destination for the five days I was there. The shuttle drivers were especially friendly and seemed to really care about getting their passengers to their destinations safely and efficiently. The hotel needs renovation, and it lacks several of the basic amenities I've enjoyed at many other Hampton Inns (fridge, microwave, more spacious desk/work area) The carpet was older and worn, giving the impression it was dirty even if it wasn't.
The room was very clean and nice. Employees were very nice as well. The two women who were the workers at breakfast every day were superior. Friendly, helpful and very cheery. Totally loved them. Your two shuttle drivers Craig and John were superior as well. Had a wonderful stay.
Very nice room, complimentary shuttle service was convenient! The only reason I gave 4 stars on comfort is because the ac unit in the room did not allow for adjustments. We were hot when we woke up.
The location was close to downtown. The room smelled like old wet carpet, the smoke detector went off for 30-40 min in the middle of the night. This was not a good nights rest!
Great hotel! Perfect location for Vanderbilt and downtown Nashville
$5 Uber ride from Broadway district and shuttle to there. No shuttle service back to the hotel after 11 pm.
Great location, clean rooms, good service and great in town shuttle N/A
Richard was a very friendly employee. He made our visit feel like we were visiting family. The other staff is very friendly and willing to share their knowledge about places to see/go. It was very close to Midtown - a place to get away from touristy attractions, but close enough to the main strip. They even had complementary popcorn. :)
the continental breakfast was awesome. the rooms were roomy and comfortable. coke machines didn't take dollars.
The whole stay was great from the valet parking to checking out. It was the best hotel experience we have had in a long time. The only thing we did not like is they did not have a swimming pool and my son was upset about that.
That they had a shuttle that you could use. One of the employees behind the front desk.
The staff was excellent. Very nice and welcoming. The hotel was above par. Everything was wonderful. I would definitely recommend this to anyone.
Convenient to downtown area. Noisy area. Especially at night. Loud music.
We thought the beds were very comfortable and the staff was very accommodating. We had to switch rooms midway through our stay due to some plumbing issues, but the hotel made it easy and comped our night. Overall they were very helpful for our very large group! I found mold in the sink which is pretty disgusting. Also, we had an early flight to catch and the formal breakfast wasn't ready, but they were surprised when I simply asked for a muffin togo. Lastly, our room totaled $250 night and for that price I expect coffee to be kept out in the lobby past 10:30am! It's Nashville people, we guests are sleeping in! So, if you're not up and ready there won't be any coffee. Not to mention, they started closing up the omelette and hot food bar by 10:10am.
The staff really made this a pleasant stay. They were always helpful and smiling. A regular restaurant in the hotel would have been nice. However, the food obtainable through the bar was of good quality, just very limited choices.
The staff was fantastic! We had a wonderful room that was one of the coolest rooms we have ever stayed in! The location was great and it was very easy to get downtown. The lobby had live music and featured a variety of very good artist! The whole hotel went above and beyond our expectations, and had a very cool vibe. The only negative is that we had a light out in the shower but the staff was extremely quick at getting it fixed!
The hotel has a great location. Our refrigerator was broken so we asked to have it fixed.. twice. Twice they said they fixed it but our food was spoiled. On the last day, they finally fixed it. They only partially cleaned the rooms each day, hardly anything was done. Sheets weren't changed, coffee wasn't replenished, nothing was wiped down etc.. Extremely disappointed and won't be staying there again or recommending it.
Good location freiendly helpful staff Paying for parking
everything, perfect stylish place, great ammenities. Staff was amazing and helpful. would recommend for any occasion! nothing
Wonderful staff and the cleanliness superb!!
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Staff was great, and they were quite busy that evening as well. Several other guests beat us to the shuttle service and we missed out.
Room was well-equipped and spacious. Super clean. Can't think of anything.
Excellent location. Friendly staff and a large, clean room. Beware that parking is an additional $25. Didn't expect the parking fee since we were not downtown. After parking and a cab ride downtown we should have paid extra to stay downtown.
The 2 bedroom suite was very nice and roomy. We were disappointed to hear we had to pay for parking nightly.
The hotel was in an ideal location, the room was clean, and staff was friendly. Leaving microwave popcorn in the kitchenette was a nice touch. No vending on our floor without going over to the Springhill side.
The staff was great with the problem of a party in one of the rooms. They kicked the idiot parties out and gave us an upgraded room. The shuttle driver was very helpful and friendly. I would recommend this hotel. No.
The Kaya deal was not a deal astheprice was 50lower per night when we got there.
The facilities were nice. Large, clean room. Exercise room and pool areas looked very nice although we didn't use them. Staff was frequently boarder line rude. Generally not attentive to needs. Food served was edible and that's about as nice as I can say. The 'kitchen staff' made very little attempt to make things appealing.
The hotel was super clean and the staff was very accommodating. They offered free breakfast and free dinner which we thought was very nice. The only negative was the shuttle service. It's a great service but it's a little unorganized and chaotic.
Queen suite, clean room and dishes, good view of Nashville, Slow check in, confusion about where to park car, lots of disorder getting stuff out of car
Clean. Spacious (in terms of the room and common areas). Very attentive, capable and cordial staff. The building also had a bit of architectural character, too. I've already booked my next stay!
I liked having a full kitchen in which I could prepare some meals so I didn't have to eat out all the time. The shuttle they provided saved me money on transportation. The breakfast had a lot of options and the pool was larger than I expected. The highlight of the hotel however was the friendly helpfulness of the staff at every level. I can't think of anything I didn't like.
The room was beautiful and clean. Loved the happy hour the location was great the lobby had an upscale feel. We enjoyed the complementary weekday dinner and daily breakfast complements to the chef The shuttle service was not reliable during the day. Communications could have been better. When we were dropped off downtown the driver should have mentioned that she would not be available for pickup between during certain hours so we would not have been wAiting outside in the cold Also parking fees were on the high side