Hotéis em Churchgate, Mumbai

Good value for money. The flop is when I return back the hotel promised staff me to give cheaper room . It turn out to be more expensive and inferior grade ie older room. Its not that fair

Very unprepossessing outside and lift + reception on 5th floor is unusual. But rooms were excellent - comfortable, clean and most facilities. The main aspect of our stay which was both disappointing and worrying was settling the bill before we left. I understood that Hotel.com had taken the money when I booked but we learnt that the hotel had taken the first night before we arrived and we had to pay for the second night before leaving. Not at all what I expected. The hotel had also failed to provide a twin room for us as requested and we had to wait while one was prepared.