Contras: The receptionist at the premium section were like robots and not very friendly or sincere. We did not get out room until 3pm, fist time that has ever happen in all my travels. Food was tasteless
Prós: Hotel was throwing a party that went on until 2:30AM. One could not sleep as a result of how loud it was. I complained at the front desk multiple times to no avail. That destroyed what would have been a nice stay. Prime location by the beach but the blatant disregard of the hotel on the guests being able to sleep ruined everything. Will never come back. Also terrible parking.
Contras: You cannot swim on the beach, this part of the bay is to deep and the current is too strong. The locals would not swim in there.
i book the hotel room from your company and paid online, from date June 29 t0 July 2, we check out in July 2th, when we check in the counter ask me show my card booking in the internet, and slide, but when i got home i find out they charge me from July 3 , to 6th any 4 days, please check out and refund my money !! i spoke to your representative you told me will get back to me within 24 hr, but until now i did't get anything from you yet !!! thanks Ben Chao
Contras: they over charge me !!!!
Contras: i don't know are they will over charge me because i paid the rent to your company but they still charge me USD xxx i don't know why because the frontdesk worker don't speck English !
need more storage for you personal belongs and we love it because is clean and close of every where.
Prós: employees there are always ready to give service and food was very good.
Contras: view to the bay, my wife and daughter like view of the sea.
I liked location ..and price is good for a nice clean hotel. I don't think I will go back to this hotel though. I could not sleep well, beds are too hard. :-(
Prós: The hotel is in a very nice location quite and very clean.
Contras: Beds sre very hard, I paid for breakfast buffet , it wasn't what had last year.
Prós: Loved the staff! There was not one staff member who failed to acknowledge us every time with a pleasant smile.
I especially enjoyed the water aerobics. After each session we were given a temple massage by the instructors.
Contras: We could only think of 2 things that would have made our stay more enjoyable.
The first one was all the birds and their droppings in the open restaurant. That's a tough one cuz we enjoyed sitting out there.
Probably the our biggest concern were the waiters in the ala carte restaurant. Compared to the waiters in the other restaurant they were very slow and not as attentive. Both times we were there, they failed to bring us our second drink order.