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Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Everything was great
Staff was very courteous, friendly and helpful.
I hope to came to germanty and stay a gine in this hotel
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Gym was not really a gym, pool was very small.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Location Air conditioning not working
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Location, English speaking staff Had to pay for parking
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-( See above
The staff were brilliant, the front desk staff could not do enough for you, the food was very good, overall I would give it 10/10, as would my travelling companion. My friend used the leisure centre and found it great. no, very thing was fantastic, a very pleasant hotel.
Beatiful building, great location, very modestly priced rooms, cheerful and attentive staff. Had a great stay there.
I liked the convienence to the city. I did not care for the idea that the food was so expensive and the choice was small. Also I think that something should be worked out with the city so that paying a regular rate for parking the car could be reduced or eliminated.
A beautiful hotel in a lovely location, well maintained and very good food. Having to leave after only 2 nights.
Hotel was lovely, staff were friendly and helpful and the location was excellent. would stay again Breakfast was very expensive
excellent position and staff, spatious and quite rooms room service was not operating on one of the day during our stay; Internet connection was not free of charge;entrance had steps so we needed help to climb up with the baby trolley; it took several days and tries to get a confirmation of the availability of a babybed, maybe the email address on their website is not working
location I booked a non smoking room but given a smoking room which had the most horrific odour of smoking in it. Value for money 1 out of 10.
(1) The room (in particular bathroom) was meticulously clean, that means a lot to me (2) The non-smoker room was a real non-smoker, i.e. not alternating no
My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.
It was a small room but perfect for what i needed since i was gone most of the day i just needed a place to stay. it was very clean and nice. how they changed the towels everyday whether i used them or not.
The situation of the Hotel was excellent,especially for shopping but alsoa short distance to the Main Railway Station.The room was com-fortable enough and the breakfast acceptable Nothing
access to the hotel. having your own key and getting in and out like your home was great
people (stuff), quiet although in center of the city, close to everything no
at the city centre no services available. television channels all broadcast in German Language
neat and clean. helpful staff. though the official time of checking in is in the afteroon, i was able to get a room in early morning. didn't want to pay for the internet.
Good position, comfortable bed, large room, clean and tidy. The street lights were too bright but the curtains were too thin and didn't darken the room adequately for sleep
The room was excellent. For a family of 2+2 we were given a spacious room with a double and two single beds. The room was excellent and the staff seemed genuinely pleased to see us. We found the area quite noisy until early in the morning (we did stay for a saturday night); so we had the no aircon/noisy area/hot evening dilemma. We also felt that at €7 ea., breakfast was expensive with only a small range and no hot food on offer. The breakfast room was small compared to the size of the hotel - perhaps they expect you to eat out.
convenient place, accessible from everywhere internet connection did not work
The location is good. Our room is next to the smoking room, so the air was very bad. There were 2 doors. After the first door there is a bath room, but the first door has no key. We did not feel sure. Furthermore, you have to pay for the breakfast. So, it is not so good price.
A localização do hotel é excelente, próxima a estação central de trens e ônibus. O acesso aos quartos para não fumantes é feito exclusivamente por escadas e a roupa de cama aparentemente não fora trocada antes do check in.
Da localizacao. Hotel um pouco sujo, funcionários um pouco "perdidos", mas mesmo assim correu tudo tranquilo.