clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Clean and modern no kettle in room
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
Located near Lueisn Park and the staff being freindely and very helpful No
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Nice TV, room very clean and well furnished.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Great location, whole new object.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Location Air conditioning not working
Staff was very courteous, friendly and helpful.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
I hope to came to germanty and stay a gine in this hotel
Gym was not really a gym, pool was very small.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Everything was great
Atendimento na recepção, estacionamento (pago) no local e café-da-manhã (buffet muito gostoso, apesar de caro). Estacionamento, internet e café poderiam estar incluídos na diaria.
Do facto de ser central Entri no Domingo à noite e não limparam o quarto na 2ª feira. Quando cheguei, por volta das 23.00 liguei para a recepção e perguntei o porquê, ao que não me souberam explicar (eu havia deixado o quarto às 11.30 e não havia nenhum "do not disturb" na porta, pelo que não entendo.
Location, English speaking staff Had to pay for parking
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
Centrally located. It is little bit below value for the rate. It should be cheaper.
Efficient. Nice lunch in garden. Wake up call on time!
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
food and staff view from window - but could not be helped...
Quiet and efficient in a great location
external sportsfacilities and free wifi no decent wifi reception in room
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
A beautiful hotel in a lovely location, well maintained and very good food. Having to leave after only 2 nights.
location I booked a non smoking room but given a smoking room which had the most horrific odour of smoking in it. Value for money 1 out of 10.
Hotel was lovely, staff were friendly and helpful and the location was excellent. would stay again Breakfast was very expensive
Stay was short and sweet - no disappointments save for no fig mustard with evening meal :-( See above
(1) The room (in particular bathroom) was meticulously clean, that means a lot to me (2) The non-smoker room was a real non-smoker, i.e. not alternating no
I liked the convienence to the city. I did not care for the idea that the food was so expensive and the choice was small. Also I think that something should be worked out with the city so that paying a regular rate for parking the car could be reduced or eliminated.
excellent position and staff, spatious and quite rooms room service was not operating on one of the day during our stay; Internet connection was not free of charge;entrance had steps so we needed help to climb up with the baby trolley; it took several days and tries to get a confirmation of the availability of a babybed, maybe the email address on their website is not working
The staff were brilliant, the front desk staff could not do enough for you, the food was very good, overall I would give it 10/10, as would my travelling companion. My friend used the leisure centre and found it great. no, very thing was fantastic, a very pleasant hotel.
My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.
Beatiful building, great location, very modestly priced rooms, cheerful and attentive staff. Had a great stay there.
Poor quality of the equipment in the room/bathroom. Problems with the internet connection.
The staff was very helpful. The breakfast was great.
good breakfast, clean room, although small room the curtains could not be closed completely, so there came quite a lot of light through
friendly staff. price / quality ratio is not in hotel's favour. Dusty room with old furniture. Only stayed there becaure other hotels were overbooked already.
Free Wireless LAN. Very good breakfast. Big and comfort single room. Friendly and helpful waiter and waitress. Best thing is, there is a electric kettle available in each room, which is widely missing in most hotels in German.
room is big enough; the staff are friendly and helpful. The public transporation is not so easy to access from the hotel to the other parts of Mannheim.
Staff very friendly & location good Renovations programme ongoing, no advance advise when booking.Paint odour very strong & objectionable.Room allocated not acceptable, sought & got change of room.
The room was clean and quiet. I had to do some work but the wifi was unreliable and pretty much useless. My wife's wallet got lost in this hotel. We don't know how exactly. We asked at the front desk whether they found it and whether they could contact us when they did, but we got no response whatsoever. The two people at the desk just looked at us. It was very awkward. (I'm German, so this was not a communication issue.)
Very good situation, not far from the city center. Lot of restaurants and terrases in the surroundings.Very polite and nice staff and a perfect choice for the breakfast. The car traffic is a little bit too heavy and noisy.
The breakfast buffet is nice and was included in the room price. It's right at the edge of the town centre, so handy for getting in and out. Rooms are OK, but a little old. No airco and opening the window is very noisy as it's on a busy street.
one receptionist was quite rude - the rest were nice. Also when asked for a towel and glass at reception, I never received it.
It is a beautiful building, old-style "half-timber" (vakwerk, Fachwerk), nicely decorated and clean. The staff is really friendly and helps without being asked. The view from the (3rd floor) room is excellent. Breakfast is good, but could have a bit more variation. In front of the hotel is a so-called winegarden (Weingarten) which is very romantic. Parking a car is easy in front of and around the hotel. No elevator and rather narrow stairs, a bit difficult for those with walking problems. The bed in our 3d floor room was too narrow and too small for us (two tall people, both over 1,90 meter). The only internet connection is one single ethernet connection in the dining room (so: no wifi). No airco, so during the heat spell it was as hot inside as outside, and oh it was hot.
Central to local tours and family.
Room was large and comfortable. Restaurant and beer garden were very good. Breakfast buffet was one of the best we've had. Main bathroom needs a better, more private door (this was the attic family room). Extra pillows and better quality pillows in room. Host was gone after we checked in so we were unable to ask for extras.
no lift. uncomfortable stairs
it was very clean,ellegant ,the staff was nice and helpful