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Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Location, English speaking staff Had to pay for parking
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
It was a small room but perfect for what i needed since i was gone most of the day i just needed a place to stay. it was very clean and nice. how they changed the towels everyday whether i used them or not.
The location is good. Our room is next to the smoking room, so the air was very bad. There were 2 doors. After the first door there is a bath room, but the first door has no key. We did not feel sure. Furthermore, you have to pay for the breakfast. So, it is not so good price.
neat and clean. helpful staff. though the official time of checking in is in the afteroon, i was able to get a room in early morning. didn't want to pay for the internet.
convenient place, accessible from everywhere internet connection did not work
access to the hotel. having your own key and getting in and out like your home was great
at the city centre no services available. television channels all broadcast in German Language
The room was excellent. For a family of 2+2 we were given a spacious room with a double and two single beds. The room was excellent and the staff seemed genuinely pleased to see us. We found the area quite noisy until early in the morning (we did stay for a saturday night); so we had the no aircon/noisy area/hot evening dilemma. We also felt that at €7 ea., breakfast was expensive with only a small range and no hot food on offer. The breakfast room was small compared to the size of the hotel - perhaps they expect you to eat out.
people (stuff), quiet although in center of the city, close to everything no
Good position, comfortable bed, large room, clean and tidy. The street lights were too bright but the curtains were too thin and didn't darken the room adequately for sleep
The situation of the Hotel was excellent,especially for shopping but alsoa short distance to the Main Railway Station.The room was com-fortable enough and the breakfast acceptable Nothing