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The hotel did not have my reservation. As a result I had to pay twice for my stay, a total of $1,800.00. This will be the last time I book with kayak. The hotel staff was not concerned at all with helping me resolve the issue.
From the moment you are welcomed by the doorman Andres and Alfredo . To the front desk Daniel and his crew . All were incredible . Great breakfast , again service is a ten . Housekeeping is immaculate . You can walk anywhere in ten minutes . The office center is staffed by a woman named Brenda . The reason i know the names of the staff is everyone is so helpful. I live in Maui Hawaii and have to travel six months a year . This is in my top five business hotels across the world . Get the junior suite its worth it The carpet is shohing age in the rooms
So I get to my room, and as usual in Peru, there is a bottle of water (because the local water is generally not potable) and I start to use it and then see a card telling me that using the bottle of water cost me 25 soles (about 10 dollars). We then went across the street and got a 2 liter bottle of water (about 6 times the size of that bottle ) for 2 soles (about 80 cents). The internet is slow, unpredictable and constantly cuts you off (and it's 35 soles a day or $13.50). Our room on the 14th floor still had significant traffic noise outside. the bathrooms are the new 'see through' trend in Starwood hotels, which offer no privacy at all. The refrigerator in the mini bar did not work -- it was simply storage. Breakfast was great, but overpriced at about $19 per person. Here's the BIG SHOCKER -- if you are planning to stay at this hotel, take the price of the room, food, drinks etc. that you are planning to spend and add 28% -- what they don't tell you is that there is 18% tax and 10% ...
great service; wonderful breakfast buffet; convenient transport to/from airport (for a fee but safe!); good location for "away from it all", more local feel of a nice area of Lima;excellent restaurants nearby.
Comfortable room, beautiful neighborhood, excellent breakfast Bit off the beaten path for going out/night life. Otherwise a great location.
GOOD LOCATION. BREAKFAST BUFFET WAS OK THE ODOR IN THE ROOM WAS ALMOST UNBEARABLE, HAD TO CHANGE ROOMS TWICE, AND IT WAS BECAUSE OF THE CARPETING IN THE WHOLE HOTEL. ADD THE HUMIDITY OF THE CITY AND YOU'RE BREATHING FUNGUS TROUGHOUT YOUR WHOLE STAY. IN GENERAL THE HOTEL NEEDS MAINTENANCE AND REMODELING. FOR ONE NIGHT AND NEXT MORNING UNTIL 11:00AM WE HAD NO HOT WATER! STAFF WAS NICE BUT THEY SEEMED UNMOTIVATED, NOT OVERLY NICE, EXCEPT FOR THAT VERY SWEET CHOCOLATE LADY.
demora para atendimento, falta de precisao de informacors, servico de despertar me chamou meia hora trasado e quase perdi o voo de saida
Quarto excelente, confortável e com excelente localização. O serviço de internet sem fio foi sofrível durante minha estadia.
A localização, o restaurante panorâmico e os apartmentos são excelentes com camas grande e confortáveis Na chegada aos apartamentos percebe-se um leve odor de cigarros. Não culpa do hotel, pois é proibido fumar, mas incomodou um pouco.
The location, the food, The location, the food, the service and its staff, the rooms extremely confortable. I wish I have known about this hotel on my earlier trips to Lima. The only think that I will add as most hotels is better lighting in order to see my face while shaving. The hotel is excellent.
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No complaints. The staff was friendly and courteous. Great neighborhood around many embassies. Rates competetive to everything else in San Isdro and Miraflores. Short walk or cab ride to : the fountains, archeological sites, the beach and down town. This says it all. We checked out and were loading into the cab. In the time to load bags into the cab, the staff had already done a once through the room and found the point and shoot camera my brother and I had missed when we had done our once through. They got the camera to us even before we had gotten into the cab ourselves. The beds are rooms are quite spacious. While not on business, they appeared to have all the amenities for the business travel : spacious area to hang suits, desk, iron, etc.
Spacious, clean, well appointed rooms, courteous staff, quiet location, good hot/cold water pressure, internet works well. Room soundproofing not so good, especially if you have a conjoined room.
The rooms very very nicely appointed and very spacious.
The large room, very clean and great shower.
Location of the hotel excellent in the heart of San Isidro a very nice neighborhood in Lima Peru. Very nice reception service, I'm bilingual. Breakfast accomodate my style and taste: lots of fresh fruits, breads, eggs etc. Rooms are very quiet and clean.
The hotel was very nice, especially the starff. It is located in a very nice section of town near some very nice restaurants.
The rooms were spacious, full cable tv. jacuzzi in the bathroom, VERY clean. The breakfast buffet (included) was excellent The dinner was very good but too expensive and the service was VERY SLOW!!
Great value and fantastic place to stay in a safe and the nice area of Sa ISIdro. The hotel staff were very freiendly and helpful in so many ways. The free breakfast was incredible! Would definately book at this hotel again.