I was there for 7 days and the internet was not working i called they promised they will fix it but nothing
great job!!! Keep up the good work!!!!! I'd recommend you guys.
The room was well maintained and supplied. We booked this hotel because it advertised that it had an airport shuttle. If you really want to know about our bad experience you need to provide a greater amount of space. In short no shuttle and it cost me $25 for a Taxi.
Nice room and good staff No
Everything about this hotel was great, it was close to the local attractions and shopping, but it was not located directly on a busy Blvd. The service was great, everyone went out of their way to be helpful and friendly. The hotel restaurant served delicioud food and their hrs. were helpful, 06:30 to 24:00
The food and the people who work in it No It´s what I looking for
I liked the fact that Hotel Terranova was in the heart of the leather zone. It was very convenient for shopping. I also appreciated having breakfast included. Also having bottled water in the room was nice. The noise echoing in the lobby and hallways (I stayed in room 107) was terrible. The noise of hotel staff talking and carrying on at the reception desk and lobby during the night forced me to call the reception desk at 3:00 A.M. and complain. Someone at the front desk said he would "check" on the matter. The noise subsided considerably after that. The bathroom in my room had an annoying puddle of water on the floor inconveniently in front of the sink so you could not help but step in it. Not sure where it came from but suspect it came from the shower.
The rooms had hairs all over--long hairs of someone who had been there before me. These hairs were in the bathroom and in the room, including on or around the bed. Maybe the hairs belong to the house cleaning personnel, the beds having fresh, clean sheets, not used sheets.
Although a bit hard to find the first time, it is located very near the Arch which Leon is famous for, so if you use that as your landmark, no problem. Easy walk to everything & great little restaurant on premises. All staff very friendly & helpful. No, we knew it wasn't a 4 star US style hotel, but a nice, clean hotel where Mexican families stay. That's just what we wanted.
Rooms were very large, bed very comfortable. Nice kitchenette, nice size bathroom with an extra sink and mirror separate from the bathroom was very nice amenity. There is lots of road construction in front of the hotel, making getting there more difficult and also left you with a less than appealing view. The hallways are very old and seem to need updating. Room is big but appliances are very old, safe didn't work
Room was Clean, staff was friendly even though not much English spoken, usually could find someone on staff to communicate. Good price for accommodations available in the area. at the end of our stay, we were told there was a 'hotel' taxi that we could've utilized instead of having to arrange for all the taxi's that we had to make arrangements for. Then we were told that it wasn't available Monday or Tuesday. Very confusing.
Some of the staff were very helpful. One star less as the rooms were much smaller than the picture seems.
the room was a very good size this is no smoking hotel, the next room guest did not stop smoking all night long, it made me sick. I know this is not the hotel's fault but, it was just horrible.
This guest did not leave comments about this hotel.
Great location with many places to eat very close by. Great room and clean. Construction in the lobby area.
This guest did not leave comments about this hotel.
Very friendly staff and service. Awesome cleaning staff. Room was a little rough aeound the edges in fit and finish. The AC stunk a bit.
The hotel was very clean. And the price was good. I did like evertitng
evritin was perfect exept my reservation was no in the sistem at my chek in :( the check inn was no good. my name was nonin the sistem they dont know about my arrival
The hotel is clean and safe and the staff is very helpful. No airport shuttle and wifi did not work 99% of the time.
If you're comming to Leon for business, I highly recommend this hotel. Clean, comfortable hotel and a professional staff make you feel welcomed. Hotel has a reliable transportation contract with a local team of new and clean, comfortable cars and SUVs. Highly recommended.
The hotel we liked a lot, everything was very clean and comfortable, the hotel looks like new. This in a good area close to restaurants and shops. all the staff was very helpful to us. I recommend it 100% It is a hotel to rest and be away from the business area is a 15 minute drive of downtown
The stuff member were friendly I had my hair and makeup done at the spa the guy who did the service was ok but the stuff wasn t at all professional they need more training and learn how to give a client an experience
The staff was very welcoming and attentive. The location was perfect! We stayed in a luxury suite and the view was amazing. The rooms were clean and comforting. The food at the restaurant was delicious. Servers were polite and welcoming also. We stayed for 5 nights and it was like being at home. Very unexpected yet VERY satisfied and happily surprised. Also, the driver that the hotel provided for shuttle service from the Airport was very nice and welcoming! Hector Lozano provided excellent transportation and was accessibly available to take us on sight seeing throughout Guanajuato, San Miguel de Allende, and Dolores Hidalgo as well as around Leon. Highly recommend that you request for his services. =)
Location and memories, I would have liked a better view .
Due to our travel arrangements we arrived early. Despite a full hotel the night before, the Hotel Rex was able to accommodate us with a clear room as soon as possible. The hotel is conveniently at the corner of the main plaza and next to the bus routes to the Zona Piel. The breakfast commons was supposed to be open at 7:30 but opened late so we ate rushed in order to catch our departing bus.