Contras: The rooms had hairs all over--long hairs of someone who had been there before me. These hairs were in the bathroom and in the room, including on or around the bed. Maybe the hairs belong to the house cleaning personnel, the beds having fresh, clean sheets, not used sheets.
Prós: The staff was very welcoming and attentive. The location was perfect! We stayed in a luxury suite and the view was amazing. The rooms were clean and comforting. The food at the restaurant was delicious. Servers were polite and welcoming also. We stayed for 5 nights and it was like being at home. Very unexpected yet VERY satisfied and happily surprised. Also, the driver that the hotel provided for shuttle service from the Airport was very nice and welcoming! Hector Lozano provided excellent transportation and was accessibly available to take us on sight seeing throughout Guanajuato, San Miguel de Allende, and Dolores Hidalgo as well as around Leon. Highly recommend that you request for his services. =)
We enjoyed walking to beautiful cathedral for dance in public plaza followed by light show of history of Mexico. Great little taco stand on the corner with 2 for 1 plates of taco filling & stacks of tortillas. We took 1 1/2 orders to go and are still eating off it. Great home-made breakfast in the cafe attached-- they even supplied us with ice for our cocktails, not every Mexican hotel has ice.
Prós: Although a bit hard to find the first time, it is located very near the Arch which Leon is famous for, so if you use that as your landmark, no problem. Easy walk to everything & great little restaurant on premises. All staff very friendly & helpful.
Contras: No, we knew it wasn't a 4 star US style hotel, but a nice, clean hotel where Mexican families stay. That's just what we wanted.
Contras: I booked a suite for a whole week and I ended up leaving the next day the fridge was not working and I orginally booked for a king size bed and I ended up getting two full size beds and It was scary something is not right in that hotel
Prós: The hotel was very clean and the staff were very helpful,